Seel Street Hotel by EPIC

Staff not very welcoming felt like an inconvenience to them.Bed was uncomfortable.Partner left house keys in the room i rang the Hotel 15 mins after checking out to notify them but mysteriously.They were not there 3hrs later when they eventually made a half assed attempt to find them.We have stayed here before but this hotel has dropped its standards in customer care and service.Will not stay here ever again.

Found the bedding too warm. Could have used a lighter blanket but did not ask to see if I could get one.

Very noisy at night from the street, could have done with triple glazing. But it was in the middle of the party part of town so if your out with the best of them you will not mind ! Staff were great and the hotel is right where you want to be

Arrived quite late and didn't get the normal excellent and pleasant service from reception. I didn't feel like the regular customer that I am. Normally get upgraded room with the VIP booking no chance. £50 deposit taken this time despite never normally taken as a regular.

the front hotel doors don't lock as advertised. There was an open club which had access to the elevators all night, had loads of people walking up and down our corridor. Really upsetting as we really liked how this hotel looked. Checked out at 11pm and nobody asked why. The service is some of the worst