Iberostar Waves Quetzal - All Inclusive
457 US$
/ noche
Promedio para noviembre
Precios para Iberostar Waves Quetzal - All Inclusive
Selecciona fechas para ver precios y disponibilidad
457 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Iberostar Waves Quetzal - All Inclusive, los precios por noche son de 228 US$ de media en el mes más barato (mayo) y de 865 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 751 US$ |
| febrero | 838 US$ |
| marzo | 601 US$ |
| abril | 383 US$ |
| mayo | 228 US$ |
| junio | 343 US$ |
| agosto | 360 US$ |
| noviembre | 457 US$ |
| diciembre | 865 US$ |
E
F
M
A
M
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nov · 457 US$
N
D
Más caro: diciembre (aprox. 865 US$)
Más barato: mayo (aprox. 228 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, una sauna y un gimnasio.
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, una sauna y un gimnasio.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Hay un aparcamiento con asistencia gratuito disponible.
Comida
Si quieres tomar una deliciosa cena, encontrarás numerosas opciones deliciosas en Bonsai Restaurant, un restaurante especializado en cocina japonesa, aunque también puedes llamar al servicio de habitaciones con horario limitado. Si necesitas un buen refresco puedes elegir entre el bar en la playa, 7 bares con salón y 3 bares junto a la piscina.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 350 habitaciones con aire acondicionado, artículos del minibar gratis y televisión de pantalla plana. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Las habitaciones disponen de balcón o patio. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Iberostar Waves Quetzal - All Inclusive se encuentra en en Playacar (Playa del Carmen), a apenas diez minutos en coche de Terminal marítima de Playa del Carmen y Quinta Avenida.
Qué hay cerca
Pista Ciclable sobre Paseo Xaman-Ha(0.2 millas)
Playa Playacar(0.7 millas)
Campo de golf de Mahi(0.9 millas)
Ruinas mayas de Playacar(1 millas)
Aviario Xaman Ha(1.4 millas)
Club de golf Playacar(1.6 millas)
Plaza Paraíso(1.7 millas)
Paseo del Carmen(1.7 millas)
Centro comercial Centro Maya(1.7 millas)
Quinta Avenida(1.8 millas)
Terminal marítima de Playa del Carmen(1.8 millas)
Parque Los Fundadores(1.9 millas)
Escultura Portal Maya(1.9 millas)
Playa principal de Playa del Carmen(2 millas)
Chabad de Playa del Carmen(2.1 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(20.8 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(37.1 millas)
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Guardería infantil/Niñera
Pistas de tenis
Ubicación
Avenida Xaman Ha Lote Hotelero No. 2
Pista Ciclable sobre Paseo Xaman-Ha (0.2 millas)
Playa Playacar (0.7 millas)
Campo de golf de Mahi (0.9 millas)
Ruinas mayas de Playacar (1 millas)
Aviario Xaman Ha (1.4 millas)
Club de golf Playacar (1.6 millas)
Opciones de habitación
7
Suite junior, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
409 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación Premium (Promo)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
377 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación Premium (Tropical View)
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 3
377 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación Premium (Near Pool)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
377 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Suite junior, frente al mar (Beach Access)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
409 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación Premium (Near Beach)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
377 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación Premium
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
377 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Suite junior
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
409 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
13
Ático, 2 habitaciones, frente al mar (Suite)
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 4
2282 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Suite junior, frente al mar (Swim Up)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
409 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Iberostar Waves Quetzal - All Inclusive
8.3
Muy bueno
Basado en 1003 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
38%
Familia
47%
Grupo
11%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Iberostar Waves Quetzal - Todo Incluido recibe elogios por su exuberante entorno selvático con fauna suelta en Playacar, una playa y piscinas limpias y atractivas, y un personal generalmente amable, creando una atmósfera relajada y familiar a la que muchos huéspedes vuelven.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Iberostar Waves Quetzal - Todo Incluido recibe elogios por su exuberante entorno selvático con fauna suelta en Playacar, una playa y piscinas limpias y atractivas, y un personal generalmente amable, creando una atmósfera relajada y familiar a la que muchos huéspedes vuelven.
La comida se describe con frecuencia como buena, con una amplia variedad de buffet, mientras que los restaurantes especializados y la calidad de las bebidas son más variables y puede ser difícil conseguir reserva. Las habitaciones son cómodas pero a menudo anticuadas, con enchufes e iluminación limitados, y varios informes de aire acondicionado débil o humedad. Las instalaciones impresionan, pero el servicio de bebidas en la piscina y la playa es limitado, lo que provoca largas colas en el bar; algunos huéspedes también informan de insistentes ofertas de venta de multipropiedad y competencia por las tumbonas. Espera una estancia rica en naturaleza, relajada, con una buena relación calidad-precio y algunos compromisos en cuanto al servicio y el estado de las habitaciones.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las zonas de piscina y playa son atractivas y bien mantenidas, y algunos huéspedes disfrutan de una piscina solo para adultos con bar en la piscina. Sin embargo, el servicio de bebidas en la piscina/playa es limitado y hay largas colas en el bar; el gimnasio se siente pequeño/concurrido y el spa es elogiado pero caro.
Reseñas de huéspedes relacionadas
8
Mohamad
27 may 2024
·
Se alojó 7 noches
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
6
Kevin
20 sept 2025
·
Se alojó 5 noches
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
6
David
9 jul 2024
·
Se alojó 4 noches
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
6
Lisa
27 may 2023
·
Se alojó 5 noches
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
10
Christopher Taylor
6 may 2024
·
Se alojó 4 noches
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Jill
19 feb 2023
·
Se alojó 10 noches
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 jul 2024
·
Se alojó 4 noches
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
wahida
7 oct 2025
·
Se alojó 7 noches
Spa was wonderful,staff.
Spa was wonderful,staff.
10
Britt-marie
15 jul 2025
·
Se alojó 5 noches
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
8
JOSE ALBERTO
2 sept 2023
·
Se alojó 5 noches
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes destacan la limpieza de los jardines, las piscinas y las habitaciones. Otros señalan olores a humedad, humedad, plagas o problemas de mantenimiento que afectan a la limpieza percibida.
Reseñas de huéspedes relacionadas
10
Valerie
24 sept 2023
·
Se alojó 6 noches
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
10
Brett Joseph
27 ago 2025
·
Se alojó 5 noches
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
10
Gloria
14 nov 2025
·
Se alojó 7 noches
Yes. Everything so clean. The staff are so kind.
Yes. Everything so clean. The staff are so kind.
10
igor
23 oct 2023
·
Se alojó 3 noches
Staff is very helpful. Hotel is clean
Staff is very helpful. Hotel is clean
4
Lorena
13 oct 2024
·
Se alojó 6 noches
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
8
CHRISTOPHER MORGAN
14 ago 2024
·
Se alojó 6 noches
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
4
Xue
14 may 2023
·
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
2
Atanas
12 nov 2025
·
Se alojó 7 noches
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
10
Cathy
25 abr 2025
·
Se alojó 6 noches
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Carmen Anca
21 mar 2023
·
Se alojó 7 noches
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son cómodas y espaciosas para familias, pero la decoración es anticuada y tiene enchufes e iluminación limitados. Varias reseñas citan aire acondicionado débil o inconsistente y ruido ocasional cerca del teatro, aunque las habitaciones cerca de la playa son cómodas.
Reseñas de huéspedes relacionadas
10
Elizabeth
2 jul 2023
·
Se alojó 7 noches
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
10
Sujay
30 dic 2024
·
Se alojó 5 noches
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
10
Jorge
11 jun 2025
·
Se alojó 5 noches
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
8
Charly
3 ene 2025
·
Se alojó 6 noches
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
6
Lorna Gwynn
6 jul 2025
·
Se alojó 8 noches
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
10
Tim
18 jun 2023
·
Se alojó 6 noches
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
8
Darren
20 abr 2023
·
Se alojó 7 noches
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
6
Troy
30 may 2024
·
Se alojó 7 noches
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
10
Sergey
6 ene 2025
·
Se alojó 7 noches
wonderful rooms near the beach.
wonderful rooms near the beach.
10
Amey
26 ago 2024
·
Se alojó 5 noches
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable, atento y servicial en todo el complejo y en las actividades para niños. Los aspectos negativos recurrentes incluyen las insistentes ventas de clubes/multipropiedad, el check-in ocasionalmente lento y las actitudes inconsistentes del servicio de bar.
Reseñas de huéspedes relacionadas
10
Raul
17 ene 2024
·
Se alojó 7 noches
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
10
GAGIK
22 abr 2025
·
Se alojó 7 noches
Excellent property and excellent service. Thank you Iberostar!
Excellent property and excellent service. Thank you Iberostar!
6
Kevin
20 sept 2025
·
Se alojó 5 noches
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
10
Juan carlos
16 sept 2024
·
Se alojó 4 noches
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
10
Mario Saul
21 may 2024
·
Se alojó 7 noches
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
6
Julio
27 abr 2024
·
Se alojó 8 noches
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
8
Alex
26 dic 2024
·
Se alojó 5 noches
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
10
Lizeth
26 nov 2025
·
Se alojó 4 noches
staff was very nice and helpful there food was also very good
staff was very nice and helpful there food was also very good
10
Sara
1 oct 2024
·
Se alojó 7 noches
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
2
Craig
12 ene 2023
·
Se alojó 19.358 noches
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicado en la exuberante y cerrada zona de Playacar con una pintoresca sensación de selva y acceso directo a la playa; muchos agradecen los paseos seguros y fáciles. Playa del Carmen está a un corto trayecto en taxi y algunos edificios están más lejos de la costa.
Reseñas de huéspedes relacionadas
10
Eric
6 ago 2023
·
Se alojó 4 noches
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
10
Sophia
18 may 2025
·
Se alojó 4 noches
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
10
Jorge
11 jun 2025
·
Se alojó 5 noches
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
10
Christopher Taylor
6 may 2024
·
Se alojó 4 noches
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Alex
26 dic 2024
·
Se alojó 5 noches
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
8
Aleksandr
21 dic 2022
·
Se alojó 19.346 noches
Easy excess to the beach and restaurants
Easy excess to the beach and restaurants
10
Casey Francine
4 sept 2023
·
Se alojó 7 noches
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
10
Cammie
5 mar 2025
·
Se alojó 6 noches
The location is awesome!
The location is awesome!
10
Cathy
25 abr 2025
·
Se alojó 6 noches
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Amey
26 ago 2024
·
Se alojó 5 noches
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Los buffets reciben elogios frecuentes por su variedad y calidad, mientras que los restaurantes especializados son inconsistentes y puede ser difícil conseguir reserva. A menudo se critica la calidad de las bebidas como limitada o aguada, y hay quejas ocasionales sobre moscas y calor en las zonas de comedor al aire libre.
Reseñas de huéspedes relacionadas
10
Justin
30 jul 2025
·
Se alojó 9 noches
Food amazing. So family friendly and peaceful. Go. Be happy.
Food amazing. So family friendly and peaceful. Go. Be happy.
8
Mari Anne
3 jun 2024
·
Se alojó 6 noches
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
10
billie
23 may 2023
·
Se alojó 6 noches
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
6
David
9 jul 2024
·
Se alojó 4 noches
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
2
Denisa
5 dic 2022
·
Se alojó 19.329 noches
Never stay at this hotel. They have cheap drinks and same food all week.
Never stay at this hotel. They have cheap drinks and same food all week.
8
Kristen
21 jul 2024
·
Se alojó 5 noches
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
10
Elena
28 may 2024
·
Se alojó 5 noches
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
8
Jill
19 feb 2023
·
Se alojó 10 noches
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 jul 2024
·
Se alojó 4 noches
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
Patricia
29 jul 2025
·
Se alojó 4 noches
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
ADRIANA ESTELA
10 may 2026
·
Se alojó 1 noche
Excelente instalaciones y comida
Excelente instalaciones y comida
10
Carlos Javier
29 abr 2026
·
Se alojó 4 noches
Excelente atención de todo el Personal y muy buen buffet en el Restaurante.
Excelente atención de todo el Personal y muy buen buffet en el Restaurante.
6
Blanca Estela
27 abr 2026
·
Se alojó 2 noches
Es un hotel que discrimina mucho le da mejor atención a los extranjeros no todos pero si la mayoría en bares y restaurantes
Es un hotel que discrimina mucho le da mejor atención a los extranjeros no todos pero si la mayoría en bares y restaurantes
8
Livia
27 feb 2026
·
Se alojó 7 noches
El entorno selvatico del hotel y la cantidad de animales lo hacen unico, muy original
El entorno selvatico del hotel y la cantidad de animales lo hacen unico, muy original
10
Flor de Maria
12 dic 2025
·
Se alojó 3 noches
Buena atención
Buena atención
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
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- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
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- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: NO DATA
- 2026-12-09: NO DATA
- 2026-12-10: NO DATA
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- 2026-12-12: NO DATA
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- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: 1288.1894470532227USD
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: NO DATA
- 2027-01-04: NO DATA
- 2027-01-05: NO DATA
- 2027-01-06: NO DATA
- 2027-01-07: NO DATA
- 2027-01-08: NO DATA
- 2027-01-09: NO DATA
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- El alojamiento dispone de un servicio de limpieza profesional
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- El alojamiento dispone de un servicio de limpieza profesional.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
Datos del negocio
Número de registro de la propiedad 008-007-000585/2025
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Guardería infantil/Niñera
Pistas de tenis
General
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Spa y centro de bienestar
Club infantil
Bar en la piscina
Desayuno en la habitación
Habitación familiar
Servicios
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Caja fuerte
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Pistas de tenis
Jardín
Playa (cercana)
Buceo
Windsurf
Piscina al aire libre
Evening Entertainment
Muebles de exterior
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Estación de carga para coches eléctricos
Parking Onsite
Internet
WiFi gratuito