이베로스타 케찰
US$ 457
/ noite
Média para novembro
Preços para 이베로스타 케찰
Selecione datas para ver preços e disponibilidade
US$ 457
/ noite
Média para novembro
Média de preços por mês
Em 이베로스타 케찰, a diária custa em média US$ 228 no mês mais barato (maio) e US$ 865 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 751 |
| fevereiro | US$ 838 |
| março | US$ 601 |
| abril | US$ 383 |
| maio | US$ 228 |
| junho | US$ 343 |
| agosto | US$ 360 |
| novembro | US$ 457 |
| dezembro | US$ 865 |
J
F
M
A
M
J
A
nov. · US$ 457
N
D
Mais caro: dezembro (aprox. US$ 865)
Mais barato: maio (aprox. US$ 228)
Sobre esta propriedade
Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 4 piscinas externas, uma sauna seca e uma academia.
Comodidades
Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 4 piscinas externas, uma sauna seca e uma academia.
Comodidades
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e equipe multilíngue. Estacionamento grátis com manobrista está disponível no local.
Jantar
Experimente as deliciosas opções de jantar no Bonsai Restaurant, um charmoso restaurante especializado em pratos da culinária japonesa, ou hospede-se no local e aproveite o serviço de quarto (horário limitado). Quando você está com vontade de tomar uma bebida refrescante, pode visitar um bar na praia ou um dos 7 bares/lounges ou 3 bares ao lado da piscina.
Quartos
Sinta-se em casa em um de nossos 350 quartos com ar-condicionado, itens grátis no frigobar e TVs de tela plana. Sua cama apresenta edredons de pluma e roupas de cama premium. Os quartos possuem varandas ou pátios particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais via satélite para a sua diversão. Banheiro privativo com chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo.
Localização
Com ótima localização em Playa del Carmen (na área de Playacar), Iberostar Waves Quetzal - All Inclusive fica a 10 minutos de carro de Terminal Marítimo de Playa Del Carmen a de Quinta Avenida.
Lugares próximos
Ciclovia no Paseo Xaman-Ha(0.2 milhas)
Praia de Playacar(0.7 milhas)
Mahi Golf Course(0.9 milhas)
Ruínas Maias de Playacar(1 milhas)
Aviario Xaman Ha(1.4 milhas)
Playacar Golf Club(1.6 milhas)
Plaza Paraiso(1.7 milhas)
Paseo del Carmen(1.7 milhas)
Centro Comercial Centro Maya(1.7 milhas)
Quinta Avenida(1.8 milhas)
Terminal Marítimo de Playa Del Carmen(1.8 milhas)
Parque dos Fundadores(1.9 milhas)
Portal Maya(1.9 milhas)
Praia principal de Playa del Carmen(2 milhas)
Chabad Playa del Carmen(2.1 milhas)
Aeroporto Internacional de Cozumel (CZM)(20.8 milhas)
Aeroporto Internacional de Cancún (CUN)(37.1 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Serviço de babá
Quadra de tênis
Localização
Avenida Xaman Ha Lote Hotelero No. 2
Ciclovia no Paseo Xaman-Ha (0.2 milhas)
Praia de Playacar (0.7 milhas)
Mahi Golf Course (0.9 milhas)
Ruínas Maias de Playacar (1 milhas)
Aviario Xaman Ha (1.4 milhas)
Playacar Golf Club (1.6 milhas)
Opções de quarto
7
Suíte júnior, de frente para o oceano
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 4
409 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Quarto premium (Promo)
Detalhes do quarto
2 Camas De Casal
1 Cama King
Acomoda 3
377 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Quarto premium (Tropical View)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
377 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Quarto premium (Near Pool)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
377 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Suíte júnior, de frente para o oceano (Beach Access)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 4
409 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Quarto premium (Near Beach)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
377 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Quarto premium
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
377 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
6
Suíte júnior
Detalhes do quarto
1 Cama King
Acomoda 2
409 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
13
Cobertura, 2 quartos, de frente para o oceano (Suite)
Detalhes do quarto
1 Cama King
e 2 Camas De Casal
Acomoda 4
2282 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
5
Suíte júnior, de frente para o oceano (Swim Up)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 4
409 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
Avaliações dos hóspedes sobre 이베로스타 케찰
8.3
Muito bom
Com base em 1.003 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
38%
Famílias
47%
Grupos
11%
Viajantes individuais
1%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
O Iberostar Waves Quetzal - All Inclusive recebe elogios por sua exuberante localização em meio à selva, com vida selvagem circulando em Playacar, uma praia e piscinas limpas e atraentes e uma equipe geralmente amigável, criando uma atmosfera relaxante e familiar que atrai muitos hóspedes de volta.
Leia maisIsso foi útil?
Opinião dos hóspedes
O Iberostar Waves Quetzal - All Inclusive recebe elogios por sua exuberante localização em meio à selva, com vida selvagem circulando em Playacar, uma praia e piscinas limpas e atraentes e uma equipe geralmente amigável, criando uma atmosfera relaxante e familiar que atrai muitos hóspedes de volta.
O buffet é frequentemente descrito como bom, com grande variedade, enquanto os restaurantes especializados e a qualidade das bebidas são mais variáveis, e as reservas podem ser difíceis de conseguir. Os quartos são confortáveis, mas frequentemente antigos, com tomadas e iluminação limitadas, e vários relatos de ar condicionado fraco ou umidade. As instalações impressionam, mas o serviço de bebidas na piscina e na praia é limitado, levando a longas filas no bar; alguns hóspedes também relatam insistentes abordagens de vendas de multipropriedade e competição por espreguiçadeiras. Espere uma estadia rica em natureza, relaxante e com bom custo-benefício, com alguns compromissos em relação ao serviço e à idade dos quartos.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As áreas de piscina e praia são atraentes e bem conservadas, e alguns hóspedes apreciam uma piscina exclusiva para adultos com bar molhado. No entanto, o serviço de bebidas na piscina/praia é limitado, com longas filas no bar; a academia parece pequena/lotada e o spa é elogiado, mas caro.
Avaliações dos hóspedes relacionadas
8
Mohamad
27 de mai. de 2024
·
Hospedou-se por 7 noites
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
6
Kevin
20 de set. de 2025
·
Hospedou-se por 5 noites
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
6
David
9 de jul. de 2024
·
Hospedou-se por 4 noites
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
6
Lisa
27 de mai. de 2023
·
Hospedou-se por 5 noites
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
10
Christopher Taylor
6 de mai. de 2024
·
Hospedou-se por 4 noites
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Jill
19 de fev. de 2023
·
Hospedou-se por 10 noites
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 de jul. de 2024
·
Hospedou-se por 4 noites
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
wahida
7 de out. de 2025
·
Hospedou-se por 7 noites
Spa was wonderful,staff.
Spa was wonderful,staff.
10
Britt-marie
15 de jul. de 2025
·
Hospedou-se por 5 noites
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
8
JOSE ALBERTO
2 de set. de 2023
·
Hospedou-se por 5 noites
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes destacam a limpeza das áreas comuns, piscinas e quartos. Outros observam odores de mofo, umidade, pragas ou problemas de manutenção que afetam a percepção de limpeza.
Avaliações dos hóspedes relacionadas
10
Valerie
24 de set. de 2023
·
Hospedou-se por 6 noites
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
10
Brett Joseph
27 de ago. de 2025
·
Hospedou-se por 5 noites
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
10
Gloria
14 de nov. de 2025
·
Hospedou-se por 7 noites
Yes. Everything so clean. The staff are so kind.
Yes. Everything so clean. The staff are so kind.
10
igor
23 de out. de 2023
·
Hospedou-se por 3 noites
Staff is very helpful. Hotel is clean
Staff is very helpful. Hotel is clean
4
Lorena
13 de out. de 2024
·
Hospedou-se por 6 noites
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
8
CHRISTOPHER MORGAN
14 de ago. de 2024
·
Hospedou-se por 6 noites
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
4
Xue
14 de mai. de 2023
·
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
2
Atanas
12 de nov. de 2025
·
Hospedou-se por 7 noites
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
10
Cathy
25 de abr. de 2025
·
Hospedou-se por 6 noites
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Carmen Anca
21 de mar. de 2023
·
Hospedou-se por 7 noites
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são confortáveis e espaçosos para famílias, mas a decoração é datada, com tomadas e iluminação limitadas. Várias avaliações citam ar condicionado fraco ou inconsistente e ruído ocasional perto do teatro, embora os quartos próximos à praia sejam convenientes.
Avaliações dos hóspedes relacionadas
10
Elizabeth
2 de jul. de 2023
·
Hospedou-se por 7 noites
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
10
Sujay
30 de dez. de 2024
·
Hospedou-se por 5 noites
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
10
Jorge
11 de jun. de 2025
·
Hospedou-se por 5 noites
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
8
Charly
3 de jan. de 2025
·
Hospedou-se por 6 noites
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
6
Lorna Gwynn
6 de jul. de 2025
·
Hospedou-se por 8 noites
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
10
Tim
18 de jun. de 2023
·
Hospedou-se por 6 noites
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
8
Darren
20 de abr. de 2023
·
Hospedou-se por 7 noites
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
6
Troy
30 de mai. de 2024
·
Hospedou-se por 7 noites
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
10
Sergey
6 de jan. de 2025
·
Hospedou-se por 7 noites
wonderful rooms near the beach.
wonderful rooms near the beach.
10
Amey
26 de ago. de 2024
·
Hospedou-se por 5 noites
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente descrita como amigável, atenciosa e prestativa em todo o resort e nas atividades infantis. Os pontos negativos recorrentes incluem abordagens insistentes de vendas de clube/multipropriedade, check-in ocasionalmente lento e atitudes inconsistentes no serviço de bar.
Avaliações dos hóspedes relacionadas
10
Raul
17 de jan. de 2024
·
Hospedou-se por 7 noites
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
10
GAGIK
22 de abr. de 2025
·
Hospedou-se por 7 noites
Excellent property and excellent service. Thank you Iberostar!
Excellent property and excellent service. Thank you Iberostar!
6
Kevin
20 de set. de 2025
·
Hospedou-se por 5 noites
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
10
Juan carlos
16 de set. de 2024
·
Hospedou-se por 4 noites
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
10
Mario Saul
21 de mai. de 2024
·
Hospedou-se por 7 noites
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
6
Julio
27 de abr. de 2024
·
Hospedou-se por 8 noites
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
8
Alex
26 de dez. de 2024
·
Hospedou-se por 5 noites
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
10
Lizeth
26 de nov. de 2025
·
Hospedou-se por 4 noites
staff was very nice and helpful there food was also very good
staff was very nice and helpful there food was also very good
10
Sara
1 de out. de 2024
·
Hospedou-se por 7 noites
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
2
Craig
12 de jan. de 2023
·
Hospedou-se por 19.358 noites
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localizado na área fechada e exuberante de Playacar, com uma atmosfera cênica de selva e acesso direto à praia; muitos apreciam caminhadas seguras e fáceis. Playa del Carmen fica a uma curta distância de táxi, e alguns edifícios ficam mais distantes da costa.
Avaliações dos hóspedes relacionadas
10
Eric
6 de ago. de 2023
·
Hospedou-se por 4 noites
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
10
Sophia
18 de mai. de 2025
·
Hospedou-se por 4 noites
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
10
Jorge
11 de jun. de 2025
·
Hospedou-se por 5 noites
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
10
Christopher Taylor
6 de mai. de 2024
·
Hospedou-se por 4 noites
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Alex
26 de dez. de 2024
·
Hospedou-se por 5 noites
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
8
Aleksandr
21 de dez. de 2022
·
Hospedou-se por 19.346 noites
Easy excess to the beach and restaurants
Easy excess to the beach and restaurants
10
Casey Francine
4 de set. de 2023
·
Hospedou-se por 7 noites
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
10
Cammie
5 de mar. de 2025
·
Hospedou-se por 6 noites
The location is awesome!
The location is awesome!
10
Cathy
25 de abr. de 2025
·
Hospedou-se por 6 noites
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Amey
26 de ago. de 2024
·
Hospedou-se por 5 noites
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Os buffets recebem elogios frequentes pela variedade e qualidade, enquanto os restaurantes especializados são inconsistentes e as reservas podem ser difíceis. A qualidade das bebidas é frequentemente criticada como limitada ou diluída, e há reclamações ocasionais sobre moscas e calor nas áreas de jantar ao ar livre.
Avaliações dos hóspedes relacionadas
10
Justin
30 de jul. de 2025
·
Hospedou-se por 9 noites
Food amazing. So family friendly and peaceful. Go. Be happy.
Food amazing. So family friendly and peaceful. Go. Be happy.
8
Mari Anne
3 de jun. de 2024
·
Hospedou-se por 6 noites
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
10
billie
23 de mai. de 2023
·
Hospedou-se por 6 noites
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
6
David
9 de jul. de 2024
·
Hospedou-se por 4 noites
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
2
Denisa
5 de dez. de 2022
·
Hospedou-se por 19.329 noites
Never stay at this hotel. They have cheap drinks and same food all week.
Never stay at this hotel. They have cheap drinks and same food all week.
8
Kristen
21 de jul. de 2024
·
Hospedou-se por 5 noites
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
10
Elena
28 de mai. de 2024
·
Hospedou-se por 5 noites
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
8
Jill
19 de fev. de 2023
·
Hospedou-se por 10 noites
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 de jul. de 2024
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Hospedou-se por 4 noites
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
Patricia
29 de jul. de 2025
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Hospedou-se por 4 noites
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Breno
7 de mar. de 2026
·
Hospedou-se por 5 noites
Acesso direto sã praias, infelizmente a praia com bastante sargasso, funcionário Daniel foi excepcional e superou todas as expectativas; restaurante japonês se tratas de um show pode decepcionar; restaurante italiano excepcional;
Acesso direto sã praias, infelizmente a praia com bastante sargasso, funcionário Daniel foi excepcional e superou todas as expectativas; restaurante japonês se tratas de um show pode decepcionar; restaurante italiano excepcional;
10
rogerio
13 de ago. de 2025
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Hospedou-se por 6 noites
Incrível ,lugar extremamente agradável e acolhedor, ótima comida.
Incrível ,lugar extremamente agradável e acolhedor, ótima comida.
10
Mayane
6 de mar. de 2022
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Hospedou-se por 4 noites
Estadia maravilhosa!! O hotel é lindo, os funcionários prestam todo o auxílio, bons bares, piscina maravilhosa, praia e comida! Toda hora sinto vontade de voltar!!
Estadia maravilhosa!! O hotel é lindo, os funcionários prestam todo o auxílio, bons bares, piscina maravilhosa, praia e comida! Toda hora sinto vontade de voltar!!
10
Miguel
3 de ago. de 2026
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Hospedou-se por 6 noites
Service was excellent, the staff was very helpfull.
Service was excellent, the staff was very helpfull.
10
Joshua
23 de jun. de 2026
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Hospedou-se por 6 noites
Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free' tequila shots at the point of sale.
Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free' tequila shots at the point of sale.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:00
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Esta propriedade oferece limpeza profissional
- As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.
- Somente hóspedes registrados podem ter acesso aos quartos.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- A propriedade utiliza serviço de limpeza profissional.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Há possibilidade de check-in sem contato e check-out sem contato.
Dados da empresa
Número de registro da propriedade 008-007-000585/2025
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Serviço de babá
Quadra de tênis
Geral
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Sauna a vapor
Spa e centro de bem-estar
Clube para crianças
Bar junto à piscina
Café da manhã no quarto
Sala para família
Serviços
Serviço de babá
Serviços domésticos
Instalações para jantares/Eventos
Cofre
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Quadra de tênis
Jardim
Praia (na proximidade)
Mergulho
Windsurf
Piscina externa
Evening Entertainment
Mobiliário de área externa
Fitness Center (nearby)
Estacionamento
Estacionamento
Estacionamento gratuito
Estação de carregamento para carros elétricos
Parking Onsite
Internet
Wi-fi grátis