EPIC Seel Street Apartments - Liverpool City Centre

Our room smelled terribly of cigarette. I asked the hotel receptionist (which by the way is reachable via WhatsApp and not physically present) if they could clean the room thoroughly. They sent a staff member with a can of Lysol. That was the solution. After staying around 15-30 minutes in the room I couldn’t bare the cigarette and smoke dander. It was everywhere. I ended up in a coughing and allergy attack I had to leave. I asked for another room and they didn’t have any. I asked for a refund and they couldn’t “guarantee” one. I’m taking it up with Expedia or my credit card. I don’t recommend this place

Avoid this place. Carpet was filthy, windows are frosted and broken so no view outside at all, poor lighting, bathroom has no shower partition so the entire bathroom is wet for your whole stay, poor security, night clubs next door, shady area. No toiletries provided.

Tv in living area not working,couldnt watch any freeview or any apps ensuite smelt of drains Other than those is was fine

Very nice property. Well maintained and clean. Easy to walk to city centre with many options for shopping, dining and bars.

3 nights. Wasnt any housekeeping but enjoyed our stay.

The flat looked like it had been torn up. Wallpaper peeling off the walls, scuff marks and scratches on the walls, shoddy maintenance work which left horrible scratches, scuffed skirting boards. There was ONE prosecco glass and no wine glasses. Which doesn’t sound like a problem but when you arrive for a girls trip away and two people have to drink out of tumblers, it takes the fun out of it. The magnetic release on the man entrance door sometimes didn’t work. The maintenance guy came into our flat while we were out and pulled the handle off one of our bathroom doors (why were you in the bathroom?). They sent someone round to fix it and said there had been a mix up and thought we had checked out. But our coats and shoes were in the hallway so he would have seen them when he entered immediately so why then use the bathroom?! The 50% security deposit is not immediately obvious when you book so that’s a fun surprise too. Saving grace of this place is the location. Right in the middle of the bars and pubs so great for the night life but everything else, poor effort.

The property has sewage problems and the smell was disgusting, the power kept tripping when trying to use toaster and sofa bed was completely broken. No WIFI or cable TV in the living. No signal either. I had to contact management who took a day to respond to our request for a room change, then they moved us to a smaller room. Location is excellent but also in a very lively street with sounds from the nightclub being heard in the apartment. Windows broken and wouldn't seal. Very disappointed for the price paid. Would only recommend for people not looking to spend any time in the apartment.

Very spacious and clean apartment. Highly recommend.

The dishwasher wasn't working, and didn't get sorted. No cleaning was done, you had to ask for basics like Toilet rolls, towels. The caretaker Jenna was extremely rude!! Unacceptable behaviour!!

The accommodation is fine but I find it really odd that kitchens are fitted out well yet hardly any basics to use them are provided. I ended up having to buy disposable baking trays and this wasnt the first time !! We expected some noise due to the location and weve stayed there before but sound proofing was nowhere near as good as it has been when weve stayed in other apartments.....the poor person sleeping on the.sofa bed had to keep the tv on ! Cleanliness was at a good standard as it always is but there were mouldy teabags in one of the canisters which isnt great......would also be good if a wash up sponge or even a pack of cleaning wipes were provided. For the sake of a few pence it would mean less work for the cleaners.

I was sent the wrong check in information. No one was answering my calls. When I did find a member of staff they told me i was at the wrong building. I found my room but there was no key fob so couldn't get in. The apartment was a good size but tired looking. It was cold and I was unable to change the temperature using the controls. Despite all this it was good value for money

Layout was good but decor needed some touching up. No windows that could be opened so apartment stayed very warm and especially when showers were used as the steam could not escape. Location really good. Need better lighting in bedrooms around the mirros

Booked a room for a one night stay. I was told check in details would be sent before 3pm but we arrived and there was no check in details. Contacted on WhatsApp with a message and phone call no answer. Rang the main number and the lady said she would send the check in details straight away this was past 4pm. Very uncomfortable sofa bed, was told it was a king bed but was a Double in the main room. Fire alarm went off at 7am in the morning.

The flat was much nicer than expected. It was large with a nice sofa and TV. The shower was perfectly functional and bed was comfortable. Issue was the flat was rather hot, no air con, and given the location you don't want to open the windows. Other guests were also not too considerate of the need for others to sleep. Finally the communication is other the top. They email you daily if feels like, which just isn't needed.

Apartment was spacious and well appointed. Located walking distance to shops and restaurants. Check in was a little clunky as a tenancy agreement needs to be signed and additional credit card details provided, however once that’s all done the codes to get in were promptly provided.

The property has sewage problems and the smell was disgusting, the power kept tripping when trying to use toaster and sofa bed was completely broken. No WIFI or cable TV in the living. No signal either. I had to contact management who took a day to respond to our request for a room change, then they moved us to a smaller room. Location is excellent but also in a very lively street with sounds from the nightclub being heard in the apartment. Windows broken and wouldn't seal. Very disappointed for the price paid. Would only recommend for people not looking to spend any time in the apartment.

The apartment could be amazing, the size is ideal for a family or group of friends, however the finish in a lot of places is poor. In painted spots, wrong sized door handles sofa seating for 3/4 (apartment for 8), tiles unfinished around the bath. Needs a little TLC to bring it up to a really good level. However, having said this my kids loved it, it’s location is perfect and the price was great.

Lovely clean and basic. Had everything we needed. Good value. Main bed comfortable. Sofa bed not as comfortable.

We arrived to find that we were not actually in the building we had booked but in an alternative building two streets away (on Duke Street). We had purposely booked the Epic Seel Street apartments to be across the road from a hotel our family were staying in. It was not clear on the booking that you may be in an alternative property. When we got to the property the sink on the bathroom was completely blocked. This was dealt with swiftly but was inconvenient. There was also renovation work taking place in an adjacent property which was noisy until 6pm. We were not notified of this. The property was generally scruffy and in need to refurbishment, with broken furniture and the cooker didn’t work. All in all a disappointing stay.

The accommodation is fine but I find it really odd that kitchens are fitted out well yet hardly any basics to use them are provided. I ended up having to buy disposable baking trays and this wasnt the first time !! We expected some noise due to the location and weve stayed there before but sound proofing was nowhere near as good as it has been when weve stayed in other apartments.....the poor person sleeping on the.sofa bed had to keep the tv on ! Cleanliness was at a good standard as it always is but there were mouldy teabags in one of the canisters which isnt great......would also be good if a wash up sponge or even a pack of cleaning wipes were provided. For the sake of a few pence it would mean less work for the cleaners.

I was sent the wrong check in information. No one was answering my calls. When I did find a member of staff they told me i was at the wrong building. I found my room but there was no key fob so couldn't get in. The apartment was a good size but tired looking. It was cold and I was unable to change the temperature using the controls. Despite all this it was good value for money

The check in and out process was very efficient, good communication. The apartment was lovely and central. It was perfect for a getaway with friends. Our only complaint was the music from nearby bars on till 5am. However, this is not something the apartment has control over, and to be expected with the location.

Paid for a 2 night stay but didn't stay at all due to a really rude & angry female staff member I had the misfortune to speak to on the phone before our arrival. I phoned to ask for help with their 3rd party checking in company's email & was greeted by a very, very hostile female. I'm a strong female but my partner & I were that upset by this representative of EPIC Seel Street that we decided not to bother staying at this hotel & ruin my partner's Birthday, even though it was paid for!!!

I am still awaiting for my deposit back

Booked a room for a one night stay. I was told check in details would be sent before 3pm but we arrived and there was no check in details. Contacted on WhatsApp with a message and phone call no answer. Rang the main number and the lady said she would send the check in details straight away this was past 4pm. Very uncomfortable sofa bed, was told it was a king bed but was a Double in the main room. Fire alarm went off at 7am in the morning.

Apartment was spacious and well appointed. Located walking distance to shops and restaurants. Check in was a little clunky as a tenancy agreement needs to be signed and additional credit card details provided, however once that’s all done the codes to get in were promptly provided.

I booked 5 rooms for a hen party including the penthouse. We appreciated a couple of free upgrades and a complementary late check out on the penthouse. The space was massive in all the rooms and had everything you could need. The location is great too. However we did have a few issues. The self check in codes arrived an hour late and only after my friends had visited the office at the sister hotel. The penthouse was very cold and the heating system didn't seem very effective, it also needs a lick of paint in some areas like the ceilings or cleaning the old tape off the windows. Living rooms dont have curtains and one of them had a flood light outside, so the person in the sofa bed couldnt sleep - the team changed the room on request though. Not sure how this would be handled if it was busier in season. Even though i'd been given complementary late check out, the team called multiple times and housekeeping came knocking at 11am. I was asked to pay for overstaying, although this was quickly settled once i sent evidence of correspondence. The late check out requested a payment for some of the rooms even though this had been paid in advance. Overall, it was fairly good and issues raised were dealt with quickly, but not worth the money paid.

The dishwasher wasn't working, and didn't get sorted. No cleaning was done, you had to ask for basics like Toilet rolls, towels. The caretaker Jenna was extremely rude!! Unacceptable behaviour!!

We arrived to find that we were not actually in the building we had booked but in an alternative building two streets away (on Duke Street). We had purposely booked the Epic Seel Street apartments to be across the road from a hotel our family were staying in. It was not clear on the booking that you may be in an alternative property. When we got to the property the sink on the bathroom was completely blocked. This was dealt with swiftly but was inconvenient. There was also renovation work taking place in an adjacent property which was noisy until 6pm. We were not notified of this. The property was generally scruffy and in need to refurbishment, with broken furniture and the cooker didn’t work. All in all a disappointing stay.

I was unaware of a 50% holding deposit so had to pay before I arrived. 1hr after this was paid I then had an attempt to take the full amount for the 2 nights stay. I challenged the EPIC team, as when I booked the property via Hotels.com I stated pay at hotel. I was told by the EPIC team, that they have no one at the sitw so the money has to be taken before arrival. Again, I was not very happy with this, bit I had to pay. The EPIC team advised that I should raise this with hotels.com directly so that hotels.com are able to remove or adjust the option of Pay at Property. The apartment it self was very nice, clean, a good size, comfortable bed and apprecited the free tea, coffee and milk.location wise, excellent, but be aware if you stay at the weekend, it is rather noisey outside till around 2am due to the local bars and clubs on the street. The door code to the apartments was changed yesterday, but I was not advised of this by the EPIC team. My friend, was standing outside for over 1hr in the cold as they had come back to the apartment to collect a coat and had to wait for someone to leave the property so they were able enter. EPIC team need tonupdate pwople if the code to the main door is changed via message/email on the day. I would stay here again, especially now I understansd the process, as the apartmwnt was very nice and at very good price.

The check in and out process was very efficient, good communication. The apartment was lovely and central. It was perfect for a getaway with friends. Our only complaint was the music from nearby bars on till 5am. However, this is not something the apartment has control over, and to be expected with the location.

Already made a complaint. Next to a nightclub with bounding music untill 3-4am never says this on description. Rooms a dirty smell and holes everywhere in the wall. Couldn’t check in till 3.40 despite check in being at 3pm, no communication about this however or prior warning just constantly lied to telling there chasing it when clearly have been seen sat in office playing on phone. AVOID AT ALL COSTS.

Apartment is billed as 4 star Apartment sleeping 5. Really badly equiped, 2 glasses, 2 cups, impossible to cook, not very clean. Also no warning of just how noisy the apartments are. It should be pointed out on the description that it will be very noisy until 3am on Friday and Saturday

Superb location, great apartment, nice shower. Would definitely use again.

Nice apartment, clean and comfortable. Only downside is if your on the side of the main road it is quite noisy.

Very nice property. Well maintained and clean. Easy to walk to city centre with many options for shopping, dining and bars.

Great room, spacious and comfortable. Perfect location for me too.

Close to city centre

The property has sewage problems and the smell was disgusting, the power kept tripping when trying to use toaster and sofa bed was completely broken. No WIFI or cable TV in the living. No signal either. I had to contact management who took a day to respond to our request for a room change, then they moved us to a smaller room. Location is excellent but also in a very lively street with sounds from the nightclub being heard in the apartment. Windows broken and wouldn't seal. Very disappointed for the price paid. Would only recommend for people not looking to spend any time in the apartment.

I was unaware of a 50% holding deposit so had to pay before I arrived. 1hr after this was paid I then had an attempt to take the full amount for the 2 nights stay. I challenged the EPIC team, as when I booked the property via Hotels.com I stated pay at hotel. I was told by the EPIC team, that they have no one at the sitw so the money has to be taken before arrival. Again, I was not very happy with this, bit I had to pay. The EPIC team advised that I should raise this with hotels.com directly so that hotels.com are able to remove or adjust the option of Pay at Property. The apartment it self was very nice, clean, a good size, comfortable bed and apprecited the free tea, coffee and milk.location wise, excellent, but be aware if you stay at the weekend, it is rather noisey outside till around 2am due to the local bars and clubs on the street. The door code to the apartments was changed yesterday, but I was not advised of this by the EPIC team. My friend, was standing outside for over 1hr in the cold as they had come back to the apartment to collect a coat and had to wait for someone to leave the property so they were able enter. EPIC team need tonupdate pwople if the code to the main door is changed via message/email on the day. I would stay here again, especially now I understansd the process, as the apartmwnt was very nice and at very good price.