Name: TRU By Hilton Crossett
Address: 920 Unity Road, Crossett, Arkansas, United States of America, Crossett, Arkansas, US
Price range: $128–$205 per night
Rating: 8.93

What guests think

At TRU By Hilton Crossett, travellers frequently praise friendly staff, overall cleanliness, and comfortable rooms, while some note recurring issues like pool closures, limited breakfast, inconsistent hot water, noise between rooms, and occasional early check in or service frustrations.

Many appreciate the modern, colorful design and convenient amenities. Several mention high prices for the area and limited alternatives in Crossett. Expect a straightforward stay with some tradeoffs in amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern, colorful property with convenient basic amenities. Multiple reviews report pool closures and occasional hot water outages.

Related guest reviews

4

Kayla

May 18, 2025

·

Stayed 2 nights

I feel the breakfast, was not good the 2 days I stayed and it is the second time I have stayed in this one and the kids was not able to swim so sad

4

REA

Oct 1, 2025

·

Stayed 2 nights

There was NOOO HOT WATER

10

Margo

Oct 10, 2025

·

Stayed 2 nights

Nice, just wished the pool was open.

10

Guirlanda

Jun 22, 2025

·

Stayed 2 nights

This hotel is sooo cute! Love the colors & the modern design inside & out. It was very comfortable & accommodating.They had everything we needed & more

10

James

Dec 28, 2024

·

Stayed 2 nights

Location was perfect for our needs, price was decent, amenities were great.

6

Joseph

Jun 17, 2023

·

Stayed 4 nights

The ceiling sound proofing was not adequate to insulate noise from the room above. The pool was not open. Limited breakfast options. No microwave in room or coffeemaker. The property was relatively clean and presents well and is really the only updated option in Crossett.

2

Brandon

Jul 25, 2025

·

Stayed 4 nights

The property's hot water went out during my stay. Hilton has refused to help with any sort of refund or satisfaction regarding this due to booking with a 3rd party (expedia). You're not considered a "guest" at Hilton unless you book directly with them and they feel no obligation to you as a customer.

10

Jennica

Jan 20, 2025

·

Stayed 1 night

Friendly staff, convenient amenities. I can’t remember if they served breakfast. It’s been awhile

8

Markos

Apr 18, 2024

·

Stayed 4 nights

Air conditioning fans outside my window andnrhe drifmdfe were a kittle noisy andnannoyjngnwhen tryig sleep. Otherwise a nice hirel with good facilities, just wish the pool was open

4

Larry

Sep 11, 2025

·

Stayed 1 night

There were ants in the bathroom. There was mildew in the shower. The towels needed bleaching. A desk lamp stopped working as soon as I turned it on. The water doesn't get hot. The property is relatively new, but cheaply constructed. The door frame of the bathroom looks like it's separating from the wall.

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Cleanliness

Many guests describe the hotel and rooms as clean. Recurring complaints mention ants, mildew, hair in showers, cobwebs, and odd odors in some rooms.

Related guest reviews

10

pierre

May 24, 2024

·

Stayed 2 nights

Clean hotel and friendly staff

4

Malana

Aug 14, 2023

·

Stayed 1 night

There was mold behind the light sockets and some sockets were burnt. There was dirt on floor and little orange looking bugs in shower and on walls. Room had a strange smell.

10

Jessica

Jan 5, 2026

·

Stayed 3 nights

The staff was amazing and the facility was clean and relaxing.

6

sherrie

Oct 6, 2025

·

Stayed 2 nights

What I didn’t like was we had lots of ants, they had to come spray our room. There was hair in the shower & some thing sticky on the shower door. Also cob webs in every single corner. We were told there wasn’t anything the could do. What I liked was the decoration & the water/ice machine. Very quiet. Pet friendly & lots of space for the dogs. Glinda was great!!! Thanks so much Glinda!!!

4

Elizabeth

Aug 25, 2023

·

Stayed 1 night

The rooms are dirty. They need to retrain housekeeping. There was someone else’s hair on the shower. It just looked like it hadn’t been cleaned. Dirt on the floor and a sticky table. Hopefully, they change the bed linens… If there were other safe hotel options in Crossett, I wouldn’t stay here. I have mentioned some issues in the past, such as a room door with a broken lock, a broken air conditioner.. And nothing changes. Broken down, dirty rooms for nearly 200 per night. I don’t think it’s unreasonable to have a clean room.

10

Justin

Jan 24, 2026

·

Stayed 1 night

Clean and comfy

10

Jessica

Jan 5, 2026

·

Stayed 2 nights

Friendly staff and clean facility.

8

Richard

Jun 23, 2024

·

Stayed 2 nights

Overall very nice and staff was friendly, but cleanliness in our particular room wasn’t great.

4

Larry

Sep 11, 2025

·

Stayed 1 night

There were ants in the bathroom. There was mildew in the shower. The towels needed bleaching. A desk lamp stopped working as soon as I turned it on. The water doesn't get hot. The property is relatively new, but cheaply constructed. The door frame of the bathroom looks like it's separating from the wall.

10

Gene

May 7, 2023

·

Stayed 1 night

We found our bedroom and bathroom spotless. No problems!

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Rooms

Rooms are generally comfortable with modern décor and some spacious layouts. Recurrent drawbacks include noise from adjacent rooms or equipment, aging mattresses or fixtures, fluctuating AC, and limited in-room amenities like no microwave (and at times no coffeemaker).

Related guest reviews

10

Swaneka

Sep 22, 2024

·

Stayed 1 night

Clean and lots of space!!!

8

Timothy

Jul 16, 2023

·

Stayed 1 night

Hey it’s Crossett finding nice room with good beds was great, queen beds not rock hard twin bed was great.

10

Marcia

Aug 10, 2023

·

Stayed 1 night

The facility and its amenities were fine in general; however, noise made by persons in rooms next to and above was not buffered in any way. Luckily, they quieted down by the time I went to bed. I didn’t mind it as much in the morning but others might. Lacked sound proofing.

6

Joseph

Jun 17, 2023

·

Stayed 4 nights

The ceiling sound proofing was not adequate to insulate noise from the room above. The pool was not open. Limited breakfast options. No microwave in room or coffeemaker. The property was relatively clean and presents well and is really the only updated option in Crossett.

6

Cathy

May 6, 2025

·

Stayed 1 night

The mattresses on the beds need to be replaced! They are old, my back was killing me when I woke up! The sheets are very low quality and thin!

8

Markos

Apr 18, 2024

·

Stayed 4 nights

Air conditioning fans outside my window andnrhe drifmdfe were a kittle noisy andnannoyjngnwhen tryig sleep. Otherwise a nice hirel with good facilities, just wish the pool was open

10

Carrie

Nov 7, 2024

·

Stayed 2 nights

Nice rooms. Nice shower/bathroom.

10

Priscilla

Dec 30, 2025

·

Stayed 1 night

I would give it a five. However there wasn’t a microwave in the room. It did have a refrigerator. Shower was nice. The bed was comfortable. I slept good. My baby threw up and my husband couldn’t go back to sleep afterwards. However overall it was a good stay. There wasn’t anything to drink at breakfast except for coffee and milk. The drink machine at breakfast was out of service. It was quiet, clean and comfortable though. Overall it was good.

10

Diana

Aug 27, 2024

·

Stayed 3 nights

Needs ac that doesn’t fluctuate so widely, but all good

8

Matthew

Sep 4, 2024

·

Stayed 1 night

This is the best hotel in the area, but it doesn't make it a good hotel. The rooms are outdated and the bathtub creaked like it was going to fall through the floor at any moment. The staff was friendly...this time. We've stayed in the past where that was not the case. And don't ask for extra pillows, apparently that's against policy.

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Service

Staff are frequently praised as friendly, helpful, and accommodating. However, several reviews cite rigid or charged early check-in, occasional rudeness, reservation or system issues, and housekeeping knocking before checkout.

Related guest reviews

10

Shana

Sep 30, 2024

·

Stayed 3 nights

Staff are very friendly and helpful.

10

Tamara

May 26, 2025

·

Stayed 2 nights

Every employee that I encountered was very personable, polite, and friendly. It was really a great experience.

8

Margo

Dec 8, 2025

·

Stayed 2 nights

The hotel is very comfortable in general only issue we’ve had is checking in early when I’ve requested to check in early. We were in town for our father‘s funeral and even though I requested to check in early prior, they still will not allow us to then wanted to charge us $50 to do so. We had several people from out of town that stayed at the same hotel and when they went to go check in early, they were given the same issue. I know it’s policy but when you request it a day or two beforehand and let them know why you’re checking in early because you’re there for a funeral. That is crap. I’m sorry but it is Hilton needs to reevaluate their check-in policy. That is just my opinion. I have stayed at this hotel several times now and each time checking in early has been a big problem, Along with the day person that normally checks in she has been rude. The rest of the staff and the evening clerk have been awesome. Some of our family that stayed there as well. Very put off by it to the point they said next time they will stay at the lower rate hotel.

2

Cathy

May 1, 2023

·

Stayed 1 night

When I arrived, the front desk told me that I did not have a reservation. I had to pay full hotel price to get a room, $181 instead of $141 that Expedia confirmed with me! 😡

10

Peggy

May 5, 2025

·

Stayed 1 night

The hotel was clean and the staff was awesome! Capable and friendly, any question I had they answered or helped when I needed it. Great stay.

10

Margo

Dec 2, 2025

·

Stayed 4 nights

Our stay has been good overall. Staff is very friendly hotel is clean and comfortable. Only one complaint is being charged for checking in early half hour early, so we had to wait and the front desk person at the time was very rude, when I finally did get checked in with a different front desk clerk she was awesome.

2

Sonja

Mar 16, 2023

·

Stayed 1 night

Their system was down. There were six cars in the parking lot and they refused to rent a room to us. Thank GOD I’ll never have to visit that little rabbit city again. Kept saying they had no way of knowing which time were available, Extreme poor customer service.

10

LaTrenda

Apr 21, 2025

·

Stayed 2 nights

We arrived earlier than our check in time and they made accommodations for us to check in early, which was great after a 12 hour drive. The staff were friendly and the hotel was pretty and had a creative touch. We enjoyed our 3 day stay.

10

Jessica

Jan 5, 2026

·

Stayed 2 nights

Friendly staff and clean facility.

8

Anthodenise

Feb 8, 2026

·

Stayed 1 night

Housekeeping came to my room twice before my scheduled checkout. I really didnt appreciate it

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Location

Convenient for visits to Crossett and nearby family or business, with limited hotel options in town. A few noted road construction near the entrance.

Related guest reviews

10

James

Mar 21, 2025

·

Stayed 1 night

Excellent and convenient.

10

Gregory

Mar 9, 2023

·

Stayed 1 night

Only hotel in Crossett other 2 motels Worth it if you have business in town

10

Gregory

May 25, 2023

·

Stayed 1 night

there are only two options in town. the ashley inn is scary

10

Charles

Dec 24, 2022

·

Stayed 1 night

The best place to stay in Ashley County Arkansas

10

Steven

Nov 26, 2023

·

Stayed 3 nights

Quiet and close to family

10

Doreen

Aug 8, 2024

·

Stayed 3 nights

Everything about this hotel is excellent. They staff is friendly and professional. All of our needs were met cheerfully. The hotel is very clean and quiet. This is definitely my go to when I visit family in Crossett.

10

Shelley

Apr 22, 2025

·

Stayed 2 nights

The staff on the property were very helpful and nice. The only negative was the construction right in front of the hotel. The construction was for the city not the hotel.

10

James

Dec 28, 2024

·

Stayed 2 nights

Location was perfect for our needs, price was decent, amenities were great.

8

Donald

Jul 14, 2025

·

Stayed 3 nights

It was a great time to be in the area.

8

Philip

Sep 25, 2023

·

Stayed 2 nights

We stay at this hotel often. There aren't many to choose from in the area. It is a nice place to stay. I think if they had a little competition in the area, they wouldn't be as expensive. Overall, no complaints. Clean. Friendly service.

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Dining

Breakfast is repeatedly described as limited, with some noting poor quality or little variety. A few report the beverage machine out of service, and others could not recall breakfast being offered.

Related guest reviews

4

Kayla

May 18, 2025

·

Stayed 2 nights

I feel the breakfast, was not good the 2 days I stayed and it is the second time I have stayed in this one and the kids was not able to swim so sad

6

Joseph

Jun 17, 2023

·

Stayed 4 nights

The ceiling sound proofing was not adequate to insulate noise from the room above. The pool was not open. Limited breakfast options. No microwave in room or coffeemaker. The property was relatively clean and presents well and is really the only updated option in Crossett.

10

Jennica

Jan 20, 2025

·

Stayed 1 night

Friendly staff, convenient amenities. I can’t remember if they served breakfast. It’s been awhile

8

William

Dec 9, 2025

·

Stayed 1 night

Need more of a variety on food to eat.

10

Priscilla

Dec 30, 2025

·

Stayed 1 night

I would give it a five. However there wasn’t a microwave in the room. It did have a refrigerator. Shower was nice. The bed was comfortable. I slept good. My baby threw up and my husband couldn’t go back to sleep afterwards. However overall it was a good stay. There wasn’t anything to drink at breakfast except for coffee and milk. The drink machine at breakfast was out of service. It was quiet, clean and comfortable though. Overall it was good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$143
February	$133
March	$159
April	$161
May	$155
June	$140
July	$153
August	$145
September	$155
October	$155
November	$138
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $153
20 $164	21	22 $205	23 $188	24 $161	25 $144	26 $129
27 $137	28 $137	29 $146	30 $143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $135	2 $132	3 $128
4 $131	5 $141	6 $137	7 $144	8 $166	9	10 $179
11 $137	12 $156	13 $142	14 $138	15 $133	16 $131	17 $129
18 $138	19 $136	20 $159	21 $151	22 $134	23 $134	24 $131
25 $134	26 $141	27 $161	28 $156	29 $133	30 $133	31 $130

TRU By Hilton Crossett

Prices for TRU By Hilton Crossett

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Mobility Accessible

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Hearing, Roll-In Shower)

Room, 1 King Bed

Guest reviews of TRU By Hilton Crossett

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TRU By Hilton Crossett

Prices for upcoming dates