Playacar Palace
302 US$
/ noche
Promedio para septiembre
Precios para Playacar Palace
Selecciona fechas para ver precios y disponibilidad
302 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Playacar Palace, los precios por noche son de 302 US$ de media en el mes más barato (septiembre) y de 513 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 474 US$ |
| febrero | 513 US$ |
| marzo | 470 US$ |
| abril | 405 US$ |
| mayo | 371 US$ |
| junio | 385 US$ |
| julio | 363 US$ |
| agosto | 329 US$ |
| septiembre | 302 US$ |
| octubre | 335 US$ |
| noviembre | 415 US$ |
| diciembre | 464 US$ |
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sept · 302 US$
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Más caro: febrero (aprox. 513 US$)
Más barato: septiembre (aprox. 302 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, sauna y gimnasio. Otros servicios de...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, sauna y gimnasio. Otros servicios de este alojamiento incluyen conexión a Internet wifi gratis, servicios de conserjería y una tienda de recuerdos.
Servicios empresariales
Tendrás periódicos gratuitos en el vestíbulo, tintorería y un servicio de recepción las 24 horas a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento con asistencia gratuito.
Comida
Acércate a uno de los 3 restaurantes de este alojamiento para comer algo, o aprovecha el servicio de habitaciones las 24 horas. Relájate con un refresco del bar junto a la piscina o de uno de los 2 bares con salón. Se ofrece un desayuno completo gratuito todos los días de 07:00 a 11:30.
Habitaciones
En las 201 habitaciones, equipadas con bañera de hidromasaje privada cubierta y televisión LED, te espera una estancia inolvidable. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El cuarto de baño con bañera y ducha independientes está provisto de bañera de hidromasaje y artículos de higiene personal de diseño. Entre las comodidades, se incluyen caja fuerte (cabe un portátil), escritorio y teléfono con y llamadas locales gratuitas.
Ubicación
Si decides alojarte en Playacar Palace All Inclusive, te encontrarás en una fantástica zona de Playa del Carmen (Playacar), a solo unos pasos de Terminal marítima de Playa del Carmen y a apenas 3 min a pie de Quinta Avenida. Además, este alojamiento con todo incluido se encuentra a 0,6 km de Playa principal de Playa del Carmen y a 0,4 km de Playa Playacar.
Qué hay cerca
Paseo del Carmen(0.1 millas)
Plaza Paraíso(0.1 millas)
Quinta Avenida(0.1 millas)
Parque Los Fundadores(0.2 millas)
Escultura Portal Maya(0.2 millas)
Terminal marítima de Playa del Carmen(0.2 millas)
Playa Playacar(0.3 millas)
Playa principal de Playa del Carmen(0.3 millas)
Aviario Xaman Ha(0.4 millas)
Chabad de Playa del Carmen(0.5 millas)
Museo Frida Kahlo(0.5 millas)
Mercado Playa del Carmen(0.5 millas)
3D Museum of Wonders(0.6 millas)
Ruinas mayas de Playacar(0.6 millas)
Plaza central(0.6 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(20.9 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(35.9 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Ubicación
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva
Paseo del Carmen (0.1 millas)
Plaza Paraíso (0.1 millas)
Quinta Avenida (0.1 millas)
Parque Los Fundadores (0.2 millas)
Escultura Portal Maya (0.2 millas)
Terminal marítima de Playa del Carmen (0.2 millas)
Opciones de habitación
6
Two Bedroom Presidential Suite Ocean View Kids & Teens Stay Free
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 6
525 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioBañera de hidromasaje privada interior
7
Superior Honeymoon Suite King Size Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
525 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesBañera de hidromasaje privada interiorBañera de hidromasaje privada
6
Superior Walk Out Suite Ocean Front Kids & Teens Stay Free
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 4
527 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesBañera de hidromasaje privada interiorBañera de hidromasaje privada
2
Superior Deluxe Ocean View with Balcony Kids & Teens Stay Free
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 4
527 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
5
Superior Deluxe Ocean View Kids & Teens Stay Free
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
527 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
7
Superior Governor Suite Ocean View King Size Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 4
525 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)PatioBañera de hidromasaje privada interior
5
Superior Deluxe Partial Ocean View Kids & Teens Stay Free
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 4
527 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
4
Superior Deluxe Partial Ocean View Booking 4 Nights, Get 2 Nights At Punta Cana
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesBañera de hidromasaje privada interiorBañera de hidromasaje privada
Reseñas de los huéspedes sobre Playacar Palace
7.7
Bueno
Basado en 1004 comentarios verificados
¿Quién se queda aquí?
Trabajo
1%
Pareja
45%
Familia
39%
Grupo
12%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Playacar Palace - Todo Incluido, los viajeros elogian constantemente al personal excepcionalmente amable, las zonas muy limpias y la deliciosa gastronomía, junto con una ubicación céntrica a pocos pasos de la Quinta Avenida y el ferry a Cozumel, en un complejo compacto y fácil de recorrer.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Playacar Palace - Todo Incluido, los viajeros elogian constantemente al personal excepcionalmente amable, las zonas muy limpias y la deliciosa gastronomía, junto con una ubicación céntrica a pocos pasos de la Quinta Avenida y el ferry a Cozumel, en un complejo compacto y fácil de recorrer.
Entre los inconvenientes más comunes se incluyen una playa pequeña o erosionada, a menudo afectada por el sargazo y los olores, servicios limitados con una piscina modesta y escasez de tumbonas, y una propiedad más antigua que algunos huéspedes consideran que necesita mantenimiento o renovaciones. Varias reseñas también señalan ventas insistentes de multipropiedad o VIP, reservas difíciles de conseguir para la cena y una variedad de buffet que puede resultar limitada. Es ideal para los huéspedes que prefieren una experiencia de resort más pequeña que una amplia gama de servicios en las instalaciones.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Propiedad más pequeña con una piscina modesta, animadas actividades diarias y un spa bien valorado; los asientos pueden ser limitados y la piscina cierra temprano. El entretenimiento y las opciones en las instalaciones son limitados en comparación con los resorts más grandes.
Reseñas de huéspedes relacionadas
8
Jeannette
5 ago 2024
·
Se alojó 4 noches
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
6
Frances
13 jul 2025
·
Se alojó 4 noches
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
8
John
31 jul 2025
·
Se alojó 5 noches
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
8
Dilip
7 ene 2024
·
Se alojó 4 noches
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
10
Jorge
20 jul 2025
·
Se alojó 4 noches
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
8
Stephanie
3 mar 2025
·
Se alojó 5 noches
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jill
30 dic 2024
·
Se alojó 7 noches
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
julie
24 feb 2025
·
Se alojó 5 noches
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
6
Vivek
8 ene 2024
·
Se alojó 4 noches
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
10
Norah
31 dic 2023
·
Se alojó 5 noches
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es ampliamente elogiada en las habitaciones y las zonas comunes, con solo algunas menciones de problemas como un borde de piscina sucio, olores ocasionales a humedad o moho, y moho o suelos resbaladizos aislados.
Reseñas de huéspedes relacionadas
4
James
18 ago 2025
·
Se alojó 10 noches
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
8
Antoine
30 nov 2024
·
Se alojó 3 noches
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Stephanie
3 mar 2025
·
Se alojó 5 noches
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Sandra
21 mar 2025
·
Se alojó 7 noches
Clean,safe all around a very nice place
Clean,safe all around a very nice place
6
Lisa
24 ene 2024
·
Se alojó 7 noches
The buffet was average , like the location ,. The floors are very unsafe when wet .
The buffet was average , like the location ,. The floors are very unsafe when wet .
10
JOSE MARIA
28 oct 2025
·
Se alojó 3 noches
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
10
Erika
2 sept 2025
·
Se alojó 5 noches
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
10
Sonya Maria
5 mar 2025
·
Se alojó 5 noches
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
6
Amy
22 jul 2024
·
Se alojó 6 noches
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
10
Quynh Dao
25 abr 2025
·
Se alojó 1 noche
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente cómodas con buenas vistas, pero algunas se sienten anticuadas e informan de olores a humedad o moho, errores en el tipo de cama o peculiaridades en la distribución, como bañeras grandes en la habitación o balcones pequeños. Los problemas de mantenimiento ocasionales incluyen frigoríficos débiles o problemas con la fontanería.
Reseñas de huéspedes relacionadas
6
Sandra
28 ago 2024
·
Se alojó 4 noches
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
4
Omar
18 jun 2025
·
Se alojó 7 noches
We didn’t like our room and the refrigerator didn’t work.
We didn’t like our room and the refrigerator didn’t work.
4
MICHAEL
6 nov 2023
·
Se alojó 1 noche
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
2
Chris
9 ene 2026
·
Se alojó 6 noches
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
8
Antoine
30 nov 2024
·
Se alojó 3 noches
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Elva
3 nov 2024
·
Se alojó 6 noches
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
10
Shalem
2 sept 2025
·
Se alojó 7 noches
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
10
Jill
30 dic 2024
·
Se alojó 7 noches
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
Diana
24 feb 2025
·
Se alojó 3 noches
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
10
ERICA
27 ago 2024
·
Se alojó 4 noches
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
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Servicio
El servicio se describe con frecuencia como excepcionalmente amable y atento. Sin embargo, varios huéspedes mencionan ventas insistentes de multipropiedad o VIP y algunos contratiempos con el registro de entrada, el servicio de restaurante o los beneficios prometidos.
Reseñas de huéspedes relacionadas
10
Alan
5 abr 2025
·
Se alojó 6 noches
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
4
Dana
27 dic 2023
·
Se alojó 5 noches
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
10
tatiana
2 jun 2024
·
Se alojó 4 noches
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
10
Kimberly
10 ago 2025
·
Se alojó 1 noche
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
2
Nadia
22 abr 2025
·
Se alojó 3 noches
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
10
Christian
12 abr 2025
·
Se alojó 3 noches
Service was outstanding
Service was outstanding
10
Jose
15 ago 2025
·
Se alojó 8 noches
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
6
Marek
28 ene 2025
·
Se alojó 10 noches
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
6
Donna
28 dic 2023
·
Se alojó 7 noches
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
10
Brian Joseph
29 dic 2024
·
Se alojó 7 noches
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
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Ubicación
Excelente ubicación céntrica cerca de la Quinta Avenida y el ferry a Cozumel. La playa es pequeña o está erosionada, y el sargazo estacional puede limitar la natación y causar olores.
Reseñas de huéspedes relacionadas
8
Ernest
2 ene 2023
·
Se alojó 19.358 noches
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
8
John
31 jul 2025
·
Se alojó 5 noches
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
10
Michele
1 may 2023
·
Se alojó 4 noches
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
8
Milena Maria
8 ago 2023
·
Se alojó 4 noches
Location
Location
10
Cara
19 ene 2024
·
Se alojó 7 noches
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
10
Jennifer
14 dic 2022
·
Se alojó 19.339 noches
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
10
Vivian
26 dic 2025
·
Se alojó 7 noches
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
10
Casey
3 may 2025
·
Se alojó 4 noches
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
8
Joel
2 jul 2025
·
Se alojó 6 noches
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
10
David
28 abr 2024
·
Se alojó 4 noches
Great staff and convinient place for shopping and ferry ride to Cozumel
Great staff and convinient place for shopping and ferry ride to Cozumel
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Comida
La comida a menudo recibe elogios, desde los restaurantes especializados como Momo y Madre Mia hasta la cafetería del vestíbulo, aunque la variedad del buffet de la cena puede resultar limitada y las reservas pueden ser difíciles de conseguir. Algunos informan de un servicio inconsistente o cargos adicionales vinculados a créditos o ventajas VIP.
Reseñas de huéspedes relacionadas
10
Alejandra
10 jun 2025
·
Se alojó 5 noches
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
10
Kimberly
10 ago 2025
·
Se alojó 1 noche
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
8
Stephanie
3 mar 2025
·
Se alojó 5 noches
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jennifer
8 ago 2025
·
Se alojó 6 noches
Loved everything. Super clean. Just wish there were more food options. Great service!!
Loved everything. Super clean. Just wish there were more food options. Great service!!
8
Betty Roxana
9 jul 2023
·
Se alojó 7 noches
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
6
Yendris Gonzalez
19 abr 2025
·
Se alojó 3 noches
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
8
viviana
29 nov 2024
·
Se alojó 6 noches
Needs more food variety at buffet
Needs more food variety at buffet
2
Dan
24 dic 2023
·
Se alojó 4 noches
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
8
Joel
2 jul 2025
·
Se alojó 6 noches
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
8
Andy
18 mar 2024
·
Se alojó 6 noches
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Araceli
16 abr 2026
·
Se alojó 5 noches
Nos gustó mucho el hotel, la comida, las bebidas, jugos hechos al momento con frutas y verduras frescas. El servicio excelente Ruth y otras chicas mantenian el cuarto limpio y atentas a lo que necesitabamos, todos los días rellenan el bar y los snacks de las habitaciones., los meseros Brian y Manuel bartender nos dieron un excelente servicio , no recuerdo el nombre de los demás., y en el entretenimiento Eric se ganó nuestras risas de verdad que es muy bueno.
Nos gustó mucho el hotel, la comida, las bebidas, jugos hechos al momento con frutas y verduras frescas. El servicio excelente Ruth y otras chicas mantenian el cuarto limpio y atentas a lo que necesitabamos, todos los días rellenan el bar y los snacks de las habitaciones., los meseros Brian y Manuel bartender nos dieron un excelente servicio , no recuerdo el nombre de los demás., y en el entretenimiento Eric se ganó nuestras risas de verdad que es muy bueno.
10
MARCO
31 mar 2026
·
Se alojó 5 noches
Es una gran bendición poder disfrutar de esta all inclusive
Es una gran bendición poder disfrutar de esta all inclusive
10
Benjamin
31 dic 2025
·
Se alojó 4 noches
Todo!
Todo!
10
JOSE MARIA
28 oct 2025
·
Se alojó 3 noches
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
10
Silvia
9 sept 2025
·
Se alojó 4 noches
El personal súper amable, ofrecen traslado hotel-aeropto.-hotel (costo extra) muy seguro.
El personal súper amable, ofrecen traslado hotel-aeropto.-hotel (costo extra) muy seguro.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 344.06683143310545USD
- 2026-09-19: 343.26048374176025USD
- 2026-09-20: 360.07258242645264USD
- 2026-09-21: 360.07258242645264USD
- 2026-09-22: 360.07258242645264USD
- 2026-09-23: 360.07258242645264USD
- 2026-09-24: 369.7968221466064USD
- 2026-09-25: 360.07258242645264USD
- 2026-09-26: 360.65871750640866USD
- 2026-09-27: 354.05258458557125USD
- 2026-09-28: 293.06005464248653USD
- 2026-09-29: 333.0673149215698USD
- 2026-09-30: 333.6070654632568USD
- 2026-10-01: 360.07258242645264USD
- 2026-10-02: 382.08588491821286USD
- 2026-10-03: 339.421400642395USD
- 2026-10-04: 393.0854014297485USD
- 2026-10-05: 327.5955872314453USD
- 2026-10-06: 327.5955872314453USD
- 2026-10-07: 327.5955872314453USD
- 2026-10-08: 336.61280457916257USD
- 2026-10-09: 336.0639384063721USD
- 2026-10-10: 336.41068298950194USD
- 2026-10-11: 330.0635742324829USD
- 2026-10-12: 343.62619584960936USD
- 2026-10-13: 343.62619584960936USD
- 2026-10-14: 328.2356447753906USD
- 2026-10-15: 404.61408032684324USD
- 2026-10-16: 445.1005598510742USD
- 2026-10-17: 406.74671728363035USD
- 2026-10-18: 358.65489142913816USD
- 2026-10-19: 358.65489142913816USD
- 2026-10-20: 353.69065897064206USD
- 2026-10-21: 358.070088633728USD
- 2026-10-22: 406.74671728363035USD
- 2026-10-23: 406.74671728363035USD
- 2026-10-24: 406.0945289382934USD
- 2026-10-25: 369.67593485412596USD
- 2026-10-26: 369.67593485412596USD
- 2026-10-27: 369.07672234954833USD
- 2026-10-28: 395.0807429580688USD
- 2026-10-29: 406.74671728363035USD
- 2026-10-30: 395.0807429580688USD
- 2026-10-31: 395.0807429580688USD
- 2026-11-01: 395.72567385864255USD
- 2026-11-02: 406.74671728363035USD
- 2026-11-03: 406.0945289382934USD
- 2026-11-04: 347.45679440002436USD
- 2026-11-05: 418.76967374725336USD
- 2026-11-06: 418.76967374725336USD
- 2026-11-07: 418.08814008178706USD
- 2026-11-08: 406.74671728363035USD
- 2026-11-09: 406.74671728363035USD
- 2026-11-10: 406.0945289382934USD
- 2026-11-11: 406.0945289382934USD
- 2026-11-12: 406.74671728363035USD
- 2026-11-13: 418.76967374725336USD
- 2026-11-14: 406.0945289382934USD
- 2026-11-15: 418.76967374725336USD
- 2026-11-16: 392.54305643920895USD
- 2026-11-17: 395.0807429580688USD
- 2026-11-18: 347.45679440002436USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Los huéspedes deben demostrar la edad del niño al realizar la entrada. En el caso de que la edad del niño sea diferente a la que conste en la reserva, es posible que se cobre la diferencia de la tarifa. Los huéspedes que reserven un plan de tarifas "Oferta de luna de miel" deberán presentar un certificado de matrimonio válido emitido en un período máximo de un año antes del viaje para poder disfrutar del descuento y de las ventajas correspondientes. El hotel se reserva el derecho de modificar la tarifa si no se presenta un documento de prueba válido.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, detector de humo, sistema de seguridad y barreras de seguridad en las ventanas.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- En este establecimiento, se solicita que las edades de los niños indicadas durante la reserva reflejen la edad exacta de estos en el momento del viaje.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Este alojamiento no acepta mascotas ni perros guía.
- Transporte al aeropuerto: 49 USD por persona ida y vuelta
- Coste del servicio de transporte desde/hasta el aeropuerto por menor: 49 USD (ida y vuelta), (hasta 17 años)
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Actividades
Piscina
Playa (cercana)
Buceo
Billares
Zona de juegos
Piscina al aire libre
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito