Singular Joy Downtown Residences
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60 US$
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Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes. Encontrarás además conexión a Internet wifi gratis y servicios de conserjería.
Servicios
Relájate en el spa completo, que ofrece masajes. Encontrarás además conexión a Internet wifi gratis y servicios de conserjería.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Comida
Qué mejor forma de acabar el día que con una bebida en el bar junto a la piscina.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 17 habitaciones con aire acondicionado y Smart TV. Para los momentos de ocio, tienes una digitales. El cuarto de baño está provisto de ducha, cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos. Entre las comodidades, se incluyen caja fuerte, además de un servicio de limpieza disponible todos los días.
Ubicación
Si decides alojarte en Singular Joy Downtown Residences, te encontrarás en una fantástica zona de Playa del Carmen (Gonzalo Guerrero) y estarás a pocos pasos de Playa principal de Playa del Carmen y Quinta Avenida. Además, este hotel spa se encuentra a 0,5 km de Playa Mamitas y a 2 km de Terminal marítima de Playa del Carmen.
Qué hay cerca
Calle 12(0.1 millas)
Playa principal de Playa del Carmen(0.1 millas)
Centro comercial Quinta Alegría(0.2 millas)
Centro comercial Calle Corazón(0.2 millas)
Playa del Carmen Lighthouse(0.2 millas)
Quinta Avenida(0.2 millas)
Parroquia de Nuestra Señora del Carmen(0.3 millas)
Museo Frida Kahlo(0.3 millas)
3D Museum of Wonders(0.3 millas)
Muelle de Navega(0.3 millas)
Playa Mamitas(0.3 millas)
Riviera Gran Casino(0.4 millas)
Chabad de Playa del Carmen(0.4 millas)
Plaza central(0.4 millas)
Mercado Playa del Carmen(0.4 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(22.2 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(35 millas)
Aeropuerto Internacional de Tulum (TQO)(65.7 millas)
WiFi gratuito
Servicio de lavandería
Ascensor
Caja fuerte
Consigna de equipajes
24-Hour Front Desk
Ubicación
Calle 14 Nte Gonzalo Guerrero, Centro de la ciudad de Playa del Carmen, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Calle 12 (0.1 millas)
Playa principal de Playa del Carmen (0.1 millas)
Centro comercial Quinta Alegría (0.2 millas)
Centro comercial Calle Corazón (0.2 millas)
Playa del Carmen Lighthouse (0.2 millas)
Quinta Avenida (0.2 millas)
Opciones de habitación
27
Suite superior, 1 habitación
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
420 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Nevera
9
Habitación Deluxe, 1 Cama De Matrimonio Grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
215 ft²
Aire acondicionadoBaño privadoTelevisión inteligente
22
Suite superior, 2 habitaciones
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Cama Doble Grande
Capacidad: 5
635 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Nevera
Reseñas de los huéspedes sobre Singular Joy Downtown Residences
8
Muy bueno
Basado en 413 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Singular Joy Downtown Residences recibe opiniones diversas: los viajeros adoran la ubicación céntrica y accesible a pie, así como la piscina en la azotea con vistas al océano, pero muchos informan sobre un ruido intenso procedente de las discotecas hasta altas horas de la noche y problemas de mantenimiento intermitentes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Singular Joy Downtown Residences recibe opiniones diversas: los viajeros adoran la ubicación céntrica y accesible a pie, así como la piscina en la azotea con vistas al océano, pero muchos informan sobre un ruido intenso procedente de las discotecas hasta altas horas de la noche y problemas de mantenimiento intermitentes.
Las habitaciones varían en tamaño y las quejas recurrentes mencionan una presión o temperatura del agua débil o fluctuante, aire acondicionado inconsistente y electrodomésticos que no funcionan o canales de televisión limitados. Las opiniones sobre el servicio son contradictorias: el personal es amable, pero hay errores frecuentes en el check-in, respuestas lentas y dificultades para contactar a los propietarios o administradores de las unidades. Ideal para viajeros que buscan una base animada y pueden tolerar el ruido y un servicio variable.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Impresionante azotea con piscina, jacuzzis y bar, además de vistas al océano; a muchos huéspedes les encanta. Algunos informan problemas de mantenimiento y acceso (averías del ascensor, horarios limitados en la azotea) y el estacionamiento es en la calle con parquímetro y, a veces, difícil de encontrar.
Reseñas de huéspedes relacionadas
6
pelle
13 ene 2026
·
Se alojó 2 noches
Rummet var bra planerat med två separata sovrum. Kylen funkade dock inte och det gick knappt att duscha i den ena duschen pga för lågt vattentryck. Riktigt bra takpool med både vanlig pool och två varma pooler. Bra poolbar med rimliga priser. Trevligt bemötande i receptionen. Dagtid bra läge på hotellet men tyvärr katastrof nattetid. Två nattklubbar som ligger väldigt nära, spelar brutalt hög musik fram till klockan 04:00 på natten.
Rummet var bra planerat med två separata sovrum. Kylen funkade dock inte och det gick knappt att duscha i den ena duschen pga för lågt vattentryck. Riktigt bra takpool med både vanlig pool och två varma pooler. Bra poolbar med rimliga priser. Trevligt bemötande i receptionen. Dagtid bra läge på hotellet men tyvärr katastrof nattetid. Två nattklubbar som ligger väldigt nära, spelar brutalt hög musik fram till klockan 04:00 på natten.
8
Jose
5 jul 2024
·
Se alojó 4 noches
Do not count with parking, need to hunt change to put coins in to the parking meter. Besides this issue everything excelente.
Do not count with parking, need to hunt change to put coins in to the parking meter. Besides this issue everything excelente.
10
Pierre
7 ene 2025
·
Se alojó 1 noche
Great value! Awesome rooftop pool!
Great value! Awesome rooftop pool!
6
Manuel
3 jul 2025
·
Se alojó 2 noches
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
4
Alejandro ECOrealty
7 jul 2025
·
Se alojó 1 noche
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
8
Zahra
18 may 2024
·
Se alojó 4 noches
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
8
Alfredo Manuel
24 sept 2025
·
Se alojó 5 noches
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
10
Steve
12 feb 2025
·
Se alojó 1 noche
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
8
Alexandra
8 mar 2025
·
Se alojó 6 noches
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
8
Robert
9 jul 2025
·
Se alojó 3 noches
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones son variadas: varios destacan habitaciones muy limpias y un servicio de limpieza regular, mientras que otros informan sobre toallas sucias, pelo, manchas, plagas y limpiezas inconsistentes o omitidas. Se mencionaron humedad y goteras en algunas unidades.
Reseñas de huéspedes relacionadas
6
Rosa
18 sept 2025
·
Se alojó 4 noches
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
2
ivan Guillermo honores
21 feb 2024
·
Se alojó 19 noches
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
4
Elin
29 dic 2025
·
Se alojó 1 noche
Dirty towels and extremely loud from the nearby clubs. Felt like the whole room was shaking until 4 am. Stayed at the first floor.
Dirty towels and extremely loud from the nearby clubs. Felt like the whole room was shaking until 4 am. Stayed at the first floor.
10
Adrian
12 ago 2025
·
Se alojó 3 noches
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
10
Marvin
5 nov 2023
·
Se alojó 6 noches
The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come!
The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come!
10
Erin Lyn
27 feb 2024
·
Se alojó 7 noches
We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time
We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time
6
Gina
9 ene 2024
·
Se alojó 1 noche
Patio door and windows do not lock. Found cigarettes throughout the apartment randomly so clearly it was not cleaned properly. We were only there for 12 hours and got in late so had really no choice but to stay, definitely wont be coming back.
Patio door and windows do not lock. Found cigarettes throughout the apartment randomly so clearly it was not cleaned properly. We were only there for 12 hours and got in late so had really no choice but to stay, definitely wont be coming back.
4
Sara
25 mar 2025
·
Se alojó 5 noches
Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again.
Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again.
10
victorino
30 sept 2024
·
Se alojó 3 noches
The property is super clean
The property is super clean
2
Jose
25 may 2025
·
Se alojó 4 noches
Definitivamente no es lo que muestran en la publicidad (fotos ), habitacion super pequeña e instalaciones en mal estado, marcas de oxido, manchas en cristales de regadera, el AC expide un olor a humedad, una noche se me subio una cucaracha estabdo acostado en la cama, habia cabellos de huespedes anteriores en piso y sabanas, el control de la pantalla no estaba a la vista a nuestra llegada, estuvo perdido una noche hasta que revisamos debajo de la cama al dia siguiente, 2 dias pidiendo una plancha para ropa, intentamos contactar al anfitrion mediante la app y recepcion pero no tuvimos exito
Definitivamente no es lo que muestran en la publicidad (fotos ), habitacion super pequeña e instalaciones en mal estado, marcas de oxido, manchas en cristales de regadera, el AC expide un olor a humedad, una noche se me subio una cucaracha estabdo acostado en la cama, habia cabellos de huespedes anteriores en piso y sabanas, el control de la pantalla no estaba a la vista a nuestra llegada, estuvo perdido una noche hasta que revisamos debajo de la cama al dia siguiente, 2 dias pidiendo una plancha para ropa, intentamos contactar al anfitrion mediante la app y recepcion pero no tuvimos exito
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones varían de pequeñas a espaciosas, con camas cómodas para algunos. Los problemas recurrentes incluyen un ruido muy fuerte de las discotecas por la noche, un rendimiento inconsistente del aire acondicionado, una presión o temperatura del agua débil o fluctuante y electrodomésticos que no funcionan o solo YouTube en los televisores.
Reseñas de huéspedes relacionadas
6
Holly
12 ago 2022
·
Se alojó 3 noches
Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on.
Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on.
8
Gloria Jean
13 ene 2025
·
Se alojó 5 noches
Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great.
Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great.
6
Eric
22 jun 2025
·
Se alojó 1 noche
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
8
Corey
17 feb 2023
·
Se alojó 1 noche
Great location! Close to water, shopping and night life. No AC in our room tho.
Great location! Close to water, shopping and night life. No AC in our room tho.
6
karina
24 jul 2025
·
Se alojó 2 noches
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
8
Tom
29 dic 2024
·
Se alojó 3 noches
Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette)
Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette)
6
Manuel
3 jul 2025
·
Se alojó 2 noches
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
4
Alejandro ECOrealty
7 jul 2025
·
Se alojó 1 noche
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
4
Jonathan
2 ene 2025
·
Se alojó 6 noches
Bra Rooftop med pool, resten var dåligt! Städning första dagen av 6 inte mer. Brukar klara av högt ljud men de klubbarna på gatan var högsta jag varit med om. Ac lät mer så den kan man ha på om man vill bli av med lite ljud utifrån och bara ha högsta ljud inomhus. 1 av 2 duschar funkade precis.
Bra Rooftop med pool, resten var dåligt! Städning första dagen av 6 inte mer. Brukar klara av högt ljud men de klubbarna på gatan var högsta jag varit med om. Ac lät mer så den kan man ha på om man vill bli av med lite ljud utifrån och bara ha högsta ljud inomhus. 1 av 2 duschar funkade precis.
8
Alfredo Manuel
24 sept 2025
·
Se alojó 5 noches
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal suele ser amable y algunos equipos resolvieron los problemas, pero el servicio es inconsistente. Muchos huéspedes experimentaron confusión al hacer el check-in, dificultades para comunicarse con los propietarios o administradores, respuestas lentas y una autoridad limitada en el lugar para solucionar los problemas.
Reseñas de huéspedes relacionadas
6
Eric
22 jun 2025
·
Se alojó 1 noche
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
2
ROSA I
30 nov 2025
·
Se alojó 6 noches
The room was missing a hair dryer & I reached out to the front desk, the cleaning staff & they said to contact the owner but the owner never answered my messages. The room was neglected, the sheets weren’t changed, they never cleaned our room in a week stay.
The room was missing a hair dryer & I reached out to the front desk, the cleaning staff & they said to contact the owner but the owner never answered my messages. The room was neglected, the sheets weren’t changed, they never cleaned our room in a week stay.
10
Cristiano
3 jun 2025
·
Se alojó 3 noches
A equipe CasaGo é sensacional e mantiveram contato todo o tempo. O apartamento é excelente, com cozinha completa, quartos com boas camas, banheiro com itens básicos. O prédio é excelente, com piscina e bar. Os pequenos problemas que tivemos foram prontamente resolvidos e a estadia foi espetacular. Certamente recomendamos e voltaremos!
A equipe CasaGo é sensacional e mantiveram contato todo o tempo. O apartamento é excelente, com cozinha completa, quartos com boas camas, banheiro com itens básicos. O prédio é excelente, com piscina e bar. Os pequenos problemas que tivemos foram prontamente resolvidos e a estadia foi espetacular. Certamente recomendamos e voltaremos!
2
Sharon
18 dic 2023
·
Would not recommend staying here... I don't typically write reviews but wanted to inform others before booking. Unfortunately, I booked Singular for their central location and affordable price. However, the place is very disorganized in terms of managing their bookings. As this is a condominium, I was not expecting hotel service.. but I think managing a booking correctly should be the bare minimum - this is no reflection on Expedia. Upon arriving, they did not have my booking available and also gave me someone else's room. The front desk kept insisting the envelope was for me but the name on there was not mine. After he called the property manager, he proceeded to give me a different key which led to even more chaos. When entering my room, I saw someone had already been staying in there as their luggage was unpacked. I then proceeded to go back to let the front know the room was already occupied. I was eventually was offered an upgrade to a different room for the night but was asked to check out the following morning so I can check back in to my original booking - the deluxe room. After I packed all my stuff again, I went down first thing in the morning to find out nothing was ready and the new person at the front had no idea what was going on. I eventually found out this same situation has happened to several other people as they were listening to my conversation in the lobby. My advice, please avoid booking here at all costs.
Would not recommend staying here... I don't typically write reviews but wanted to inform others before booking. Unfortunately, I booked Singular for their central location and affordable price. However, the place is very disorganized in terms of managing their bookings. As this is a condominium, I was not expecting hotel service.. but I think managing a booking correctly should be the bare minimum - this is no reflection on Expedia. Upon arriving, they did not have my booking available and also gave me someone else's room. The front desk kept insisting the envelope was for me but the name on there was not mine. After he called the property manager, he proceeded to give me a different key which led to even more chaos. When entering my room, I saw someone had already been staying in there as their luggage was unpacked. I then proceeded to go back to let the front know the room was already occupied. I was eventually was offered an upgrade to a different room for the night but was asked to check out the following morning so I can check back in to my original booking - the deluxe room. After I packed all my stuff again, I went down first thing in the morning to find out nothing was ready and the new person at the front had no idea what was going on. I eventually found out this same situation has happened to several other people as they were listening to my conversation in the lobby. My advice, please avoid booking here at all costs.
4
Alberto
11 nov 2025
·
Se alojó 2 noches
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
6
Tracie A
26 mar 2025
·
Se alojó 5 noches
The microwave didn't work - looked like it was but it never heated up. When we tried to check in the desk clerk had no record of our room. We waited for 20 minutes till he called someone, then gave me the phone. A woman who didn't identify herself apologized and said our room had been ready for 2 hours. Apparently he didn't look at the right place. Poor skills.
The microwave didn't work - looked like it was but it never heated up. When we tried to check in the desk clerk had no record of our room. We waited for 20 minutes till he called someone, then gave me the phone. A woman who didn't identify herself apologized and said our room had been ready for 2 hours. Apparently he didn't look at the right place. Poor skills.
6
Darwin
7 ago 2024
·
Se alojó 6 noches
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
10
Adrian
12 ago 2025
·
Se alojó 3 noches
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
4
Alejandro ECOrealty
7 jul 2025
·
Se alojó 1 noche
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
8
Alexandra
8 mar 2025
·
Se alojó 6 noches
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Excelente ubicación céntrica a poca distancia de la playa, la 5ª Avenida, tiendas y el ferry. El inconveniente es el ruido intenso de las discotecas hasta altas horas de la noche, que puede molestar a los que duermen poco.
Reseñas de huéspedes relacionadas
10
Adam
26 jul 2023
·
Se alojó 1 noche
This is a great deal! The room is small but has everything. It is right in the center of bars and resteraunts and walkable. The pool and outdoor patio is amazing. Strongly recommend this place.
This is a great deal! The room is small but has everything. It is right in the center of bars and resteraunts and walkable. The pool and outdoor patio is amazing. Strongly recommend this place.
6
Rosa
18 sept 2025
·
Se alojó 4 noches
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
8
rachelle
21 feb 2025
·
Se alojó 4 noches
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
10
Edwin
22 feb 2025
·
Se alojó 6 noches
It was right downtown with an easy walk to the beach and to shopping.
It was right downtown with an easy walk to the beach and to shopping.
10
steve
2 dic 2024
·
Se alojó 5 noches
It's a very pretty condohotel on 1st Av, only a 1 minute walk to everything. Nightclub next door will be heard at night, but not overwhelming. Rooms are very small, but nicely furnished and very livable for short stays. But don't plan anything very long in an approx. 400 sq ft 1 bdrm unit.
It's a very pretty condohotel on 1st Av, only a 1 minute walk to everything. Nightclub next door will be heard at night, but not overwhelming. Rooms are very small, but nicely furnished and very livable for short stays. But don't plan anything very long in an approx. 400 sq ft 1 bdrm unit.
10
David
18 nov 2023
·
Se alojó 3 noches
Excelente ubicación, a una cuadra de la playa y a la quinta avenida, accesible a tiendas, restsurantes y discos. A unas cuadras caminando del terminal ADO y Ferry a Cozumel. Recomendado.
Excelente ubicación, a una cuadra de la playa y a la quinta avenida, accesible a tiendas, restsurantes y discos. A unas cuadras caminando del terminal ADO y Ferry a Cozumel. Recomendado.
10
Valentin
9 ene 2023
·
Se alojó 19.365 noches
This was a beautiful hotel/ condo complex. Very close to the beach as well as pedestrian street that had malls, restaurants, convenient stores and street food. It is loud at night until about 3-4am. It did not bother though. Also I would like to mention the fact that Singular Joy is very close to the ocean, it does not have any beach front area however.
This was a beautiful hotel/ condo complex. Very close to the beach as well as pedestrian street that had malls, restaurants, convenient stores and street food. It is loud at night until about 3-4am. It did not bother though. Also I would like to mention the fact that Singular Joy is very close to the ocean, it does not have any beach front area however.
10
Magdalena
18 jun 2024
·
Se alojó 4 noches
Enjoyed being close to the amenities, beach and ferry.
Enjoyed being close to the amenities, beach and ferry.
8
David
22 nov 2022
·
Se alojó 4 noches
Location is fantastic. Steps from the beach and 5th avenue. Be warned there are two clubs a block away and the music will be thumping until 2am or so. If you are early to bed and a light sleeper, you might want to pass on this place. If you want to rent a car, parking is fairly easy to find on the street, but you'll have to pay 10 MXP per hour from 10am-10pm. The room itself was beautiful, very modern and nice balcony. The rooftop pool was to die for. Housekeeping was hit and miss, only had housekeeping one day out of 4 after I repeatedly asked, even though they said they would come daily. Overall a nice stay, but there are a lot of options in Playa, so stay here if the price is right, but beware of the noise situation.
Location is fantastic. Steps from the beach and 5th avenue. Be warned there are two clubs a block away and the music will be thumping until 2am or so. If you are early to bed and a light sleeper, you might want to pass on this place. If you want to rent a car, parking is fairly easy to find on the street, but you'll have to pay 10 MXP per hour from 10am-10pm. The room itself was beautiful, very modern and nice balcony. The rooftop pool was to die for. Housekeeping was hit and miss, only had housekeeping one day out of 4 after I repeatedly asked, even though they said they would come daily. Overall a nice stay, but there are a lot of options in Playa, so stay here if the price is right, but beware of the noise situation.
10
David
12 jun 2023
·
GREAT LOCATION
GREAT LOCATION
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El bar de la azotea ofrece bebidas y algunos aperitivos con excelentes vistas; las opiniones sobre la calidad y los precios son variadas. El horario termina alrededor de las 21:00 y no se permiten bebidas en el exterior en la piscina.
Reseñas de huéspedes relacionadas
10
Jessica
19 may 2024
·
Se alojó 5 noches
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
6
Darwin
7 ago 2024
·
Se alojó 6 noches
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
8
Brandon
7 dic 2023
·
Se alojó 4 noches
Its basic. Shower pressure sucks. Rooftop bar is good but food is not so much.
Its basic. Shower pressure sucks. Rooftop bar is good but food is not so much.
8
Melissa
17 feb 2023
·
Se alojó 1 noche
The property itself was lovely. The rooftop has one relatively large pool and one smaller pool as well as a smaller heated pool (not quite a hot tub), overlooking the beach below. Very nice. The rooms and apartments were clean and neat. However, for most of our stay, we had no hot water and had to call someone to access our safe. Waiting around for the guy to arrive was a waste of our time. And we did eventually get some hot water, but only in one bathroom.
The property itself was lovely. The rooftop has one relatively large pool and one smaller pool as well as a smaller heated pool (not quite a hot tub), overlooking the beach below. Very nice. The rooms and apartments were clean and neat. However, for most of our stay, we had no hot water and had to call someone to access our safe. Waiting around for the guy to arrive was a waste of our time. And we did eventually get some hot water, but only in one bathroom.
6
Manuel
3 jul 2025
·
Se alojó 2 noches
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
8
Johanna
13 sept 2023
·
Se alojó 6 noches
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
8
Zahra
18 may 2024
·
Se alojó 4 noches
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
10
Steve
12 feb 2025
·
Se alojó 1 noche
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
8
Alexandra
8 mar 2025
·
Se alojó 6 noches
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
8
Robert
9 jul 2025
·
Se alojó 3 noches
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
6
David
16 jun 2026
·
Se alojó 3 noches
Cumple muy bien ubicado y el personal muy amable pero considero que necesita mas cuidado de mantenimiento
Cumple muy bien ubicado y el personal muy amable pero considero que necesita mas cuidado de mantenimiento
10
Maricela
23 mar 2026
·
Se alojó 1 noche
El roof top es una maravilla, es lo que me hace regresar siempre a este lugar. El edificio es maravilloso
El roof top es una maravilla, es lo que me hace regresar siempre a este lugar. El edificio es maravilloso
6
David
28 ene 2026
·
Se alojó 2 noches
No funcionó el agua caliente del jacuzzi y los vidrios del rooftop están sucios
No funcionó el agua caliente del jacuzzi y los vidrios del rooftop están sucios
4
Alberto
11 nov 2025
·
Se alojó 2 noches
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
6
Rosa
18 sept 2025
·
Se alojó 4 noches
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 01:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-31: NO DATA
- 2026-11-01: 60.112802723121646USD
- 2026-11-02: 60.84016526966095USD
- 2026-11-03: 100.1200028137207USD
- 2026-11-04: 101.26180120353699USD
- 2026-11-05: 130.5100193470001USD
- 2026-11-06: 100.56031152534484USD
- 2026-11-07: 99.46741354026794USD
- 2026-11-08: 95.12000264930725USD
- 2026-11-09: 100.1200028137207USD
- 2026-11-10: 127.582924684906USD
- 2026-11-11: 189.12000403137208USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: 130.36487323913573USD
- 2026-11-15: 127.72806224822997USD
- 2026-11-16: 127.582924684906USD
- 2026-11-17: 99.7102237449646USD
- 2026-11-18: 100.42571792488098USD
- 2026-11-19: NO DATA
- 2026-11-20: 100.1200028137207USD
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: 94.12000090751648USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: 127.72806224822997USD
- 2026-12-06: 99.12000107192993USD
- 2026-12-07: 127.72806224822997USD
- 2026-12-08: NO DATA
- 2026-12-09: 127.72806224822997USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 127.72806224822997USD
- 2026-12-14: 107.69798480834962USD
- 2026-12-15: NO DATA
- 2026-12-16: 127.582924684906USD
- 2026-12-17: NO DATA
- 2026-12-18: 136.11999716186523USD
- 2026-12-19: NO DATA
- 2026-12-20: 131.11999699745178USD
- 2026-12-21: 174.51330018844604USD
- 2026-12-22: 174.30768436813355USD
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: 133.03886152534486USD
- 2026-12-27: 132.11999873924256USD
- 2026-12-28: 212.5777238548279USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Este alojamiento no acepta mascotas ni perros guía.
- Transporte al aeropuerto: 90 USD por persona solo ida
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
WiFi gratuito
Servicio de lavandería
Ascensor
Caja fuerte
Consigna de equipajes
24-Hour Front Desk
Servicios
Ascensor
Caja fuerte
Servicio de lavandería
Consigna de equipajes
24-Hour Front Desk
Concierge Services
Laundry Facilities
Tours/Ticket Assistance
Actividades
Full-Service Spa
Pool Umbrellas
Spa Services (on site)
Terraza
General
Smoke-Free Property
Wheelchair Accessible (Limited)
Aparcamiento
Airport Transportation (surcharge)
Internet
WiFi gratuito