360 Luz

Good

Dirty, criminals, drugs, homeless area,

The property itself is very nice and clean, including the laundry facilities. Upon check-in, the “front desk” person was unable to tell me my room number and referred me to text a WhatsApp # to customer service for help. After about an hour of chatting, I had my room details. My room, however, was not cleaned. I had to go out and buy a broom, mop, and cleaning products and clean the room myself. The sheets had stains in them, there were small holes on the walls, there were a couple of cockroaches, room service was nonexistent, and the neighborhood where the property is located is quite dangerous.

Terrible mistake, we rented two rooms, one had cutlery the other one had no knives at all, a hole in the wall, mould on the shower screen, vent in bathroom doesn’t work, no coffee machine in one (the other one had it), one fork one spoon and that’s it. The area is called Crackolandia (which is our mistake for not checking it out prior). Communication is non existent, locks on the doors hard to punch numbers in…. Would strongly recommend against it!

Unfortunately the room was not clean. We try to reach a number that was giving in whatsapp. There was no blankets and especially no wifi to try to reach hotel.com customers service