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Guest reviews
8.1
Very good
Based on 2,249 verified reviews
Facilities
7.4
Cleanliness
9.4
Service
8.4
6
Napapen
20 Feb 2026
·
Stayed 1 night
The staff provided excellent service — they were polite, attentive, and very helpful. I truly appreciated their hospitality. However, the building does not seem to be well soundproofed. I could hear noises from surrounding areas, including doors opening and closing from the upper floor and neighboring rooms, as well as staff communicating via radio devices. I hope this aspect can be improved to ensure a more comfortable and restful stay for guests in the future
The staff provided excellent service — they were polite, attentive, and very helpful. I truly appreciated their hospitality. However, the building does not seem to be well soundproofed. I could hear noises from surrounding areas, including doors opening and closing from the upper floor and neighboring rooms, as well as staff communicating via radio devices. I hope this aspect can be improved to ensure a more comfortable and restful stay for guests in the future
2
Daniel
5 Jan 2026
·
Stayed 1 night
executive high price room super loud nonstop noise cold shower, TV doesn't work. Staff does nothing to help except yell early in the morning and wake you up waste of time money bad location.
executive high price room super loud nonstop noise cold shower, TV doesn't work. Staff does nothing to help except yell early in the morning and wake you up waste of time money bad location.
8
Hiroki
21 Mar 2025
·
Stayed 6 nights
There is a phone in the room, but it's not connected. Staff knows, but they don't do anything about it.
There is a phone in the room, but it's not connected. Staff knows, but they don't do anything about it.
10
AV
17 Jan 2025
·
Stayed 2 nights
Perfect place to stay in Bangkok if you want to discover the authentic part of the city. Good price for quality. Spacious and clean room. Comfortable bed. Hot water. Many thanks to the night receptionist who helped us with the taxi in the middle of the night, very kind and friendly. Recommended
Perfect place to stay in Bangkok if you want to discover the authentic part of the city. Good price for quality. Spacious and clean room. Comfortable bed. Hot water. Many thanks to the night receptionist who helped us with the taxi in the middle of the night, very kind and friendly. Recommended
10
Alexander
30 Dec 2024
·
Stayed 1 night
excellent customer service.
excellent customer service.
218 Soi Krungthonburi Intersection 13 Krungthonburi Road, Bang Lamphu Lang Subdistrict, Khlong San District, Thonburi District, Bangkok 10600, Bangkok, Bangkok, Bang Lamphu Lang, Bangkok, Bangkok (and vicinity), Thailand
Location
With a stay at Palette The Ex Capital Hotel Bangkok in Bangkok (Khlong San), you'll be a 4-minute drive from ICONSIAM and 5 minutes from Grand Palace. This hotel is 3.4 mi (5.5 km) from Temple of the Emerald Buddha and 3.9 mi (6.2 km) from Khaosan Road.
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