Holiday Inn Express & Suites - Brigham City - North Utah by IHG

Rooms, lobby, parking, people all excellent. Always like to book place with a pool for the kids. This pool was gross. We didn’t dare get in. Lots of weird sediment floating near bottom of pool. Unsure what it was. Didn’t dare get in. Otherwise a very nice place. Workout area great.

Got charged $200 for a small dog. When i was searching i made sure to check pet friendly. This hotel is not!

Breakfast was amazing. First time with a pancake machine. We used the pool, excercise room and laundry. Highly recommend.

It was clean and close to the freeway. Had big parking stalls for trailers out back

Great overall. Super clean, very nice staff, good location, good pool, good breakfast. Would definitely book again!

The hotel is clean and convenient. I wish pets were allowed, but when we are without them, we stay here.

What a great property and small town outside of a big town. Staff was great! Room was wonderful. Awesome trailer parking. 12 spots just for vehicles with trailers. Truck stop across the street very convenient. Dinner at Maddox’s nearby make a reservation.

The property was clean, the bed was very comfortable and the breakfast was delicious. The only problem was that I was not able to use the pool the time I stayed there because it was out of service the whole time and that was one of the things I would have liked to be able to enjoy.

Hotel and staff were great. Pool is very small and there is no hot tub.

I always like staying here. But I wish it would've had a hot tub. The pool was considered a warming pool and it wasn't warm at all.

The room was a little hot at night even with turning the AC temp down. Found a couple used fake fingernails in the room.. (definitely not from me or my family)

Everything was clean, and pretty new looking. The beds were pretty decent and had enough pillows to get comfortable. Breakfast was good. The rooms had space and overall it had a really nice feel. Great visit. We will be sure to come stay here again!

Super clean, easy to get to (right off the freeway), nice n simple, great breakfast, hot shower, clean, well kept modern rooms, very comfortable bed, loved it! Would definitely stay here again.

One of the worst hotels I’ve stayed at, for the price. I travel for work and stay in literally hundreds of hotels and I couldn’t believe how dirty this hotel was. I could have stay in a cheap fleabag hotel for half the price and gotten this level of dirty. The first room they gave me the curtains were all ripped and the metal frame was on the ground. The second room they gave me was a downgrade and the shower was filthy. The staff was really nice is the only kind thing I can say about this place. If you don’t mind a dirty hotel, save your money and stay a cheaper motel.

There was stains on the bed sheets and it was loud upstairs until after 10 pm. I have pics of the sheets

Smelled in the room like they vacuumed with a full vacuum bag. Made a beautiful hotel feel dirty and unpleasant

Very clean

It’s that time of year - flies are here. And they were everywhere at this property. A pest servicing would be a great idea!

Everything was clean and staff was great

Clean, quiet, pleasant

Diesel traffic noise!

The ac was very loud and the room had a bad odor.

Room darkening shades and privacy screens

Wifi is very slow

One of the cleanest, well laid out rooms I’ve ever stayed in. Breakfast was a little better than most hotels that offer for free. Bed was quite comfortable and location depending on which side your room was on in relation to the truck/car service station next door was quiet.

Easy off the freeway. Loves truck stop right near. Great beds. Great pillows. Loved the view from our room.

It was nice! My only complaint is that the tv didn’t work. It would freeze and then go black.

Great property. The walls are a little thin. We could hear a kid stomping above us, which was a little annoying however, I know that is not the hotel staff's fault. It is next to an RV spot and a truck stop, so there are a lot of travelers in the area.

Clean, nice bed, easy check in, and talk shower head with great water pressure. I’m 6’5” so a very tall shower head is awesome!

The location of my room was quite noisy from the trucks next-door and the train.

My wife and daughter were traveling and I booked the hotel for them online. Never had a problem with this before. The person at the front desk would not check them in because I was not there. Forced my wife to call me to prove I paid for it for them. Twice on the phone she said I should have called after booking online. Never have had this problem before. These hotel chains make contracts with online booking companies, its not our job to baby sit their bookings. Or was it something else like discrimination?

Not only did they have some stranger walk into the room in the middle of the night because they have them a key. They charged for two additional nights and downgraded the room when we complained about the intrusion.

Hotel receptionist wants me to pay on top of what Expedia charged me.

Experience started off walking in the front door to multiple groups of unhappy people spread haphazardly around the front desk as there is no where to line up to check in. Other people had to walk around the groups of unhappy people to try and get in and out of the building. I soon understood why they were unhappy as there was a single person checking everyone in. My checkin was fast because of my Expedia reservation. I walked into a new very clean room, where I could feel the floor below me shaking from the band playing downstairs. Why was I not told I would be put in this room? I called to the front desk asking when the band would stop playing, no answer. After repeated attempts to call the front desk, I walked downstairs and no one was there, just a different long line of unhappy people. After waiting 12 minutes someone arrived and informed me they would tell the band to stop playing at 10pm. I asked if any other rooms were available and was told no. This hotel needs more staff as a single individual to manage such a large property seems not only unfair to the single staff person but to customers that are paying sometimes almost $200 a night to stay at this property.

The front desk and cleaning staff were incredible! They were friendly, kind, and thoughtful.

CAUTION... Do not book this hotel. I have NEVER had an experience as terrible as I had at this Holiday Inn Express. When we first arrived we were not notified that the entire building was without running water due to a leak. I immediately called the front desk and was told that it would be fixed in the next few hours. I requested a call back once the hotel had a better idea of when the water would be running again, but never received a follow up call (even though I was told that the front desk would let me know). In the morning, the water was back on but no hot water was available, so we were not able to take showers. Front desk was unhelpful and not apologetic, when I requested a compensation of some sort they told me to contact hotels.com for a potential refund. One of the people I was traveling with said she noticed that the two people at the front desk were laughing at us as we left the hotel. When the representatives at hotels.com tried to get a refund for the room, the hotel only offered $40 off the room. We paid over $156, didn't have access to water for the night and only cold water in the morning, and this was supposedly "all the manager could do". When I requested an escalation, the hotel came back with an offer of $48 off instead! Basically they were trying to nickel and dime us until we got tired of trying to get our money back. I'm so frustrated and disappointed and do not recommend anyone try to book a room at this hotel.

Unfortunately my check-in experience was terrible it was a late arrival for me and even though I was exhausted I did my best to be understanding but unfortunately the desk staff was not accommodating and argued with me about whether I had a booking despite showing her my reservations details in my email. She attempted to get me to book a second time and then dispute it with Expedia or my credit card company if there was a double charge. This won’t be where I spend a night on my next time through the area.

The night staff went out of their way to help me with my needs. The room smelled nice and the bed was so comfortable. Breakfast buffet was great and the morning staff were right there in case you need anything

They ran out of breakfast food by 8:30 and there was a dog barking all night long. The dog probably wasn’t in their control but when we asked about food for breakfast the employee just shrugged and said they had high schoolers there. That’s something you would know and could plan ahead for.

Convenient location, wonderful staff!

It’s convenient to Crystal Hot Springs. We come Here every year at least once a year or more.

Nice new hotel. Location was perfect as we were traveling.

The hotel was easy to find, very clean, and the team members were all very friendly. It was conveniently located near the Bear River Bird park, which was our travel destination.

Right off interstate. Ask for room on the east side of the building to avoid activity from busy truck stop across the street.

Convenient location

Convenience of off and on the highway.

Nice clean Holiday Inn, located in wasteland near Hwy 15.

Close to Bear River Bird Refuge. Only a few minutes from Downtown Brigham City. 10 minute drive to Crystal Hot Springs. The hotel was nice and clean. It is in more of an industrial area, the Love’s Truck stop across the street and the Love’s RV camp site next door.

Nice, new property with easy check in and great staff. Disappointed that our room faced the truck stop and freeway with constant traffic and noise. The intersection to leave the property is frequently clogged up with semi trucks trying to make left hand turns at an intersection without a traffic light.

The hotel was convenient to US-15, had plenty of parking, and a nice breakfast in the morning.

New and very clean. Great amenities. Excellent breakfast!

Breakfast was amazing. First time with a pancake machine. We used the pool, excercise room and laundry. Highly recommend.

Breakfast was awesome. Very clean and nice staff.

The disappointing part of the of the stay was the breakfast, egg white omelet instead of real eggs and the most disappointing part was the broken juice machine, could have had alternative juices. I was looking for a good breakfast and it wasn't here.

The hotel is very conveniently located right off the highway. The not so good: The shower is very poorly designed! One has to reach in to turn on the shower, which means you are in very cold water until you can figure out the right temperature! Also, it would be very nice to have some gluten free options at breakfast. For a person who is gluten sensitive or intolerant there is no bread or cereal.

So comfortable and convenient. Great breakfast.

Breakfast was great!

The best holiday inn I’ve ever stayed at. Room was amazing, hotel was peaceful. Only downfall is no dairy free options for milk at breakfast. Both my partner and I were amazed at how nice this hotel was for a Holiday Inn.

They ran out of breakfast food by 8:30 and there was a dog barking all night long. The dog probably wasn’t in their control but when we asked about food for breakfast the employee just shrugged and said they had high schoolers there. That’s something you would know and could plan ahead for.

Nice clean comfortable room. Good breakfast