Is parking available at the hotel?

Yes, the hotel offers on-site valet parking for a fee of BRL 45 per day. Limited parking spaces are available, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

The hotel offers a buffet breakfast for approximately BRL 75 per person. The serving hours are typically in the morning, but specific times may vary.

Does the hotel allow pets?

Yes, the hotel is pet-friendly and allows one pet per accommodation for a fee of BRL 157.50 per night. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in is at 15:00, and check-out is at 12:00. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including some accessible rooms and facilities. It is recommended to contact the hotel directly for specific needs.

Where is the hotel located in relation to key attractions?

The hotel is situated in the upscale neighborhood of Itaim Bibi, approximately 1.9 miles (3 km) from Ibirapuera Park and 2.5 miles (4 km) from the São Paulo Museum of Art. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool, which offers stunning views of the city. The pool is open seasonally, and operational hours may vary.

Grand Mercure SP Itaim Bibi Hotel São Paulo

Average nightly price at Grand Mercure SP Itaim Bibi by month, last 12 months (USD)
Month	Average price
January	$155
February	$177
March	$251
April	$211
May	$257
June	$209
July	$158
August	$198
September	$208
October	$219
November	$242
December	$169

What guests think

At Grand Mercure SP Itaim Bibi, travellers highlight spacious, newly renovated rooms and a very convenient Itaim Bibi location, while many also mention significant external construction noise and limited window soundproofing that can disrupt rest.

Guests often praise the rooftop pool and gym, as well as balconies with city views. Breakfast and on-site dining receive many compliments, though several reviews cite inconsistent freshness or variety and a relatively high price. Service is widely described as attentive and helpful, with occasional reports of slow or curt check-in and sporadic maintenance or room assignment issues. Best suited to travellers who value comfort and convenience in a busy urban setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and gym are frequently praised and offer good city views.

Related guest reviews

10

MAURÍCIO

Mar 7, 2026

·

Stayed 3 nights

Hotel Excelente! Boa localização, perto de shoppings, comércios de rua e bons restaurantes. Atendimento de recepção impecável, pessoal altamente bem preparado para ajudar o hóspede em tudo! Café da manhã excepcional, muito completo. Academia muito boa, área de bar de piscina agradáveis na cobertura. Hotel está todo novo, recém reformado! Nível alto, indico totalmente!

10

John

May 30, 2025

·

Stayed 3 nights

The Grand Mercure Itaim Bibi was a great place to stay. The location was excellent very upscale, with great places to eat, great bars, shopping, and the Central Park of São Paulo all within easy walking distance. Every room has a balcony, the rooftop pool had incredible views of São Paulo. The room had a very comfortable King Size bed, amble space for working if needed, the room was very clean, nice size bathroom with a large walk-in shower, plenty of water pressure. Ian, George, and Leticia at the front desk gave incredible customer service and even spoke fluent English, which was very helpful since I do not speak Portuguese! They were super friendly, very knowledgeable about the areas restaurants, bars, and other attractions like shopping etc. I would give the stay a 10 out of 10 if that rating were available on this platform. I will return to São Paulo again, and only stay here. It was a great experience indeed. Job well done yo everyone! Thank you!

8

Justin

Feb 16, 2025

·

Stayed 1 night

Aside from the beginning and end of our experience, It was a pleasant stay and well located. Check-in (George) wasn’t welcoming at all. He did his job in accommodating us yet made us feel that we had to be pleasant to him apposed to us having a welcoming experience. Valet service was good, yet their “system” was quite disappointing. We valeted our car for the night, yet when we checked out, they charged us for an extra day because our car was there past 11am. This didn’t make any sense being that check-out is at 12pm ( which we did ) The valet company may not be part of the hotels management yet someone should definitely consider changing this. There is zero logic here and should be valid until the time of check-out. One more thing - The cost for the breakfast buffet was fare yet why the coffee isn’t included was really odd. Thank you to the rest of the staff ! Global traveller

10

Sang

Nov 23, 2023

·

Stayed 6 nights

I like the swimming pool and the views

6

Sam

Apr 5, 2024

·

Stayed 2 nights

Construction works were very loud. Shower not always producing hot water. Sauna was out of service. Staff were not overly helpful or friendly.

10

Thamara

Jun 21, 2025

·

Stayed 1 night

Hotel maravilhoso! Quarto limpo moderno. O rooftop tem uma vista incrível. Atendimento excelente!

10

Marcos

Apr 28, 2025

·

Stayed 3 nights

Estadia Perfeita !! Ótima localização , excelente 😎 hotel 🏨 !! Quartos aconchegante, com roupas de cama 🛌 e banho confortáveis !! O ambiente é bonito, tem restaurante no próprio hotel que facilita bastante pra quem deseja praticidade !! O café ☕️ da manha nada fora do comum mas com bastante variedades !! Contém Rooftop e academia utilizada muito pela minha mulher … Adoramos a estadia e com certeza voltaremos !! 😊Recomendo 😊

10

Breiner

Dec 26, 2025

·

Stayed 2 nights

Excelente localização. Bom café da manhã e boa área de lazer

10

jociane

Dec 31, 2022

·

Stayed 3 nights

Incrível o hotel, limpeza, serviço e comodidades. Hotel totalmente renovado com decoração moderna, academia e piscina na cobertura

10

GLAURO R

Jun 6, 2025

·

Stayed 1 night

Experiência 10/10!! Tudo incrível. Eu amei ter uma lavanderia no subsolo

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Cleanliness

Many guests describe the hotel and rooms as very clean and well kept. A few report lapses such as missed service, partial cleaning, or dirty items.

Related guest reviews

10

Vanessa

May 30, 2024

·

Stayed 4 nights

O hotel é bem localizado. Limpeza impecável. Kit de banho loccitane, quarto amplo e moderno. Café da manhã com muita variedade. Boa internet. Único ponto negativo é a acústica. O hotel fica perto do aeroporto de Conconhas, escuta bastante o barulho, de avião, carros e obras ao lado. O hotel é sofisticado, moderno.

10

Fabio C de

Dec 14, 2024

·

Stayed 1 night

Otima estadia, contudo no quesito limpeza, deixou a desejar. Copos sujos, quarto com limpeza parcial, ausência de reposição..

10

Daniela R S

Dec 8, 2025

·

Stayed 1 night

Limpeza impecável! Quarto muito bom, confortável!

6

Jose

Jul 18, 2023

·

Stayed 7 nights

Hotel com bons equipamentos e bom atendimento do staff, porém quarto com o piso sempre sujo, onde mesmo pedindo quase que diariamente para fazer uma limpeza melhor, nada era feito. Cama meio desconfortável e fizeram total descaso do meu cartão de fidelidade Accor platinum. Não me hospedo mais desse hotel

10

Rodrigo

May 22, 2025

·

Stayed 1 night

Hotel muito bom mesmo, muito limpo e organizado, quartos com uma limpeza espetacular, café da manha perfeito.

10

FÁBIO

Apr 19, 2025

·

Stayed 1 night

Limpeza e conforto impecáveis.

10

Andre Torres

Feb 16, 2026

·

Stayed 3 nights

Equipe prestativa, quartos otimos, limpeza 10, localização excelente.

10

Daniela

Jan 21, 2025

·

Stayed 2 nights

Hotel incrível, cama super confortável, equipe atenciosa e limpeza impecável! Amei

10

Isabella Madeira Basto

Jan 30, 2023

·

Stayed 2 nights

Excelente localização. Quarto limpo, amplo, cama confortável, ótimo chuveiro. Atendimento extremamente cordial de todos os funcionários. Rápidos e eficientes. Não tenho qualquer reclamação. Foi uma excelente estadia

6

STANLEY DA

Apr 10, 2025

·

Stayed 3 nights

Não tinha internet não meu quarto, não arrumaram meu quarto, não trocaram as toalhas, só após minha reclamação

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Rooms

Rooms are spacious, modern, and comfortable, many with balconies and city views. However, many reviews report poor sound insulation and heavy noise from nearby construction, traffic, and airplanes; some also note occasional maintenance or room-assignment issues.

Related guest reviews

10

Austin

Feb 25, 2025

·

Stayed 5 nights

The views are amazing from the rooms and roof pool. Housekeeping and room service will take care of all your needs, food was amazing with room service. Very clean. Good centralized location.

8

Filipe Augusto

Mar 2, 2026

·

Stayed 2 nights

colchão de muita qualidade, espaço do quarto muito bom, localização excelente

8

Danilo

Oct 1, 2024

·

Stayed 3 nights

O único ponto ruim é o isolamento do quarto - rua. Dá para ouvir tudo. As esquadrias deveriam ser de pvc para melhor isolamento, mas são alumínio. De resto o hotel é excelente.

6

gustavo

Dec 29, 2022

·

Stayed 5 nights

Horrível! Tem um predio construindo quase na janela com obra começando as 6 da manhã! Impossível dormir!

10

Hugo

Jul 26, 2025

·

Stayed 1 night

Great value for price, neiborhood is very nice. Room decor is very modern and confortable.

10

GUILHERME

Jan 23, 2026

·

Stayed 5 nights

Quarto enorme, bem decorado, tudo novo, limpeza muito boa, mas o destaque do hotel é a excelente equipe, funcionários super educados, solicitos, educados, qq pedido é atendido com presteza e simpatia, fizemos uma estadia longa e com pessoa convalescente no quarto e mesmo assim fomos muito bem atendidos. Destaque para a funcionária Patrícia do restaurante, Marcielle que arrumava o nosso quarto e José da que nos ajudava com malas e entregas. Pessoal da recepção também nota 10!!! Café da manhã excelente, variado, farto e muito gostoso. Voltarei mais vexe

10

Jose

Feb 9, 2026

·

Stayed 4 nights

Tudo excelente. Localização, quartos amplos, café da manhã muito bom. Equipe eficiente a se destacar Patrícia que trabalha no café da manhã pela sua eficiência e simpatia. O ruim é a acústica dos quartos. Tem obras ao redor do hotel, principalmente uma demolição. Ou avisem do barulho ou vedem as janelas. O barulho é grande e começa cedo.

6

Fabiano

Oct 13, 2025

·

Stayed 1 night

Hotel é ótimo em localização e atendimento, só deixa a desejar por não tem sistema anti ruídos nas janelas, quando os aviões passam fazem bastante barulho.

8

joao alfredo

Aug 24, 2025

·

Stayed 2 nights

Um bom hotel . Confortável , renovado , ótimo café da manhã , o senão é o barulho que passa para dentro do quarto . Facilmente somos acordados pelo excesso de ruídos da rua

6

Kasper

Feb 20, 2025

·

Stayed 5 nights

The hotel overall is nice - great location, big rooms and a very good breakfast!!! But be aware of noise - not only from all the construction sites around the hotel (out of the hands of the hotel) but also from internal parties and conferences at the hotel. To get away from construction noise (and there is a lot!!) I was recommended by the hotel to book Executive room on the top floor (most expensive category) which I did - only then to realise that these rooms are just under the top floor conference facilities where there was a LOT of noise from parties, live bands playing etc. The hotel management did not really care - I had to move rooms 3 times during stay - with no compensation, acknowledgement or apologies.

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Service

Staff are widely praised as friendly, attentive, and professional, and issues are usually resolved when raised. Some guests mention slow or unwelcoming check-in/out and occasional miscommunications.

Related guest reviews

10

Rosimar

Mar 23, 2023

·

Stayed 1 night

The staff are very helpful. The check in very smooth. We arrive at the hotel early and they had a room available for us.

10

MAURÍCIO

Mar 7, 2026

·

Stayed 3 nights

Hotel Excelente! Boa localização, perto de shoppings, comércios de rua e bons restaurantes. Atendimento de recepção impecável, pessoal altamente bem preparado para ajudar o hóspede em tudo! Café da manhã excepcional, muito completo. Academia muito boa, área de bar de piscina agradáveis na cobertura. Hotel está todo novo, recém reformado! Nível alto, indico totalmente!

10

John

May 30, 2025

·

Stayed 3 nights

The Grand Mercure Itaim Bibi was a great place to stay. The location was excellent very upscale, with great places to eat, great bars, shopping, and the Central Park of São Paulo all within easy walking distance. Every room has a balcony, the rooftop pool had incredible views of São Paulo. The room had a very comfortable King Size bed, amble space for working if needed, the room was very clean, nice size bathroom with a large walk-in shower, plenty of water pressure. Ian, George, and Leticia at the front desk gave incredible customer service and even spoke fluent English, which was very helpful since I do not speak Portuguese! They were super friendly, very knowledgeable about the areas restaurants, bars, and other attractions like shopping etc. I would give the stay a 10 out of 10 if that rating were available on this platform. I will return to São Paulo again, and only stay here. It was a great experience indeed. Job well done yo everyone! Thank you!

2

Nikil

Jul 29, 2025

·

Stayed 2 nights

I had booked with breakfast through wotif but the property declined this saying this was not the case even though i showed them my wotif booking. Staff were unhelpful and rude.

8

Sharon

Jun 19, 2025

·

Stayed 1 night

Hotel has good amenities, unfortunately we had a rude lady at check in but ended up getting good help from one of her colleagues. The hotel was very noisy, probably the noisiest hotel I have ever stayed at. Breakfast was good and easy to get around from here.

10

GUILHERME

Jan 23, 2026

·

Stayed 5 nights

Quarto enorme, bem decorado, tudo novo, limpeza muito boa, mas o destaque do hotel é a excelente equipe, funcionários super educados, solicitos, educados, qq pedido é atendido com presteza e simpatia, fizemos uma estadia longa e com pessoa convalescente no quarto e mesmo assim fomos muito bem atendidos. Destaque para a funcionária Patrícia do restaurante, Marcielle que arrumava o nosso quarto e José da que nos ajudava com malas e entregas. Pessoal da recepção também nota 10!!! Café da manhã excelente, variado, farto e muito gostoso. Voltarei mais vexe

8

Guilherme

Mar 14, 2023

·

Stayed 2 nights

Estadia foi boa mas com ressalva…checkin ocorreu com atraso de 30 min e checkout com fila de espera de 25min aproximadamente, hotel bom, bem localizado e confortável.

6

Glauton

Feb 1, 2026

·

Stayed 7 nights

George foi ótimo atendente, Josué e Guilherme otimos mensageiros, mas não foi dado o welcome drinks como prometido, não pegaram os itens do frigobar que foi pedido.

10

Elizabeth

Aug 2, 2025

·

Stayed 8 nights

We enjoyed everything the hotel in general I would like to mention the front desk Piero , he was great , very polite , knowledgeable, we will be back for sure ! 5 stars !

10

John F

May 30, 2025

·

Stayed 4 nights

The stay was great! The hotel was very well appointed, clean, excellent amenities and ambience. Please see my other review, I booked two rooms. The service from Ian, George, and Leticia was absolutely incredible, they displayed exactly what great customer service should be. I would highly recommend this hotel for anyone wanting to stay in the Itaim Bibi area of São Paulo!

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Location

The Itaim Bibi location is consistently praised for safety and proximity to restaurants, bars, and shopping; Ibirapuera and major business areas are a short ride away. A few note distance from the metro and construction in the surroundings.

Related guest reviews

10

COSMO

May 7, 2023

·

Stayed 3 nights

Ótimo bairro, muitas opções de restaurantes de boa qualidade. Atmosfera tranquila.

10

Randall

Jul 9, 2025

·

Stayed 2 nights

Excelente localização e infraestrutura. Perto da Faria Lima, JK, Vila Nova, etc

10

MAURÍCIO

Mar 7, 2026

·

Stayed 3 nights

Hotel Excelente! Boa localização, perto de shoppings, comércios de rua e bons restaurantes. Atendimento de recepção impecável, pessoal altamente bem preparado para ajudar o hóspede em tudo! Café da manhã excepcional, muito completo. Academia muito boa, área de bar de piscina agradáveis na cobertura. Hotel está todo novo, recém reformado! Nível alto, indico totalmente!

10

John

May 30, 2025

·

Stayed 3 nights

The Grand Mercure Itaim Bibi was a great place to stay. The location was excellent very upscale, with great places to eat, great bars, shopping, and the Central Park of São Paulo all within easy walking distance. Every room has a balcony, the rooftop pool had incredible views of São Paulo. The room had a very comfortable King Size bed, amble space for working if needed, the room was very clean, nice size bathroom with a large walk-in shower, plenty of water pressure. Ian, George, and Leticia at the front desk gave incredible customer service and even spoke fluent English, which was very helpful since I do not speak Portuguese! They were super friendly, very knowledgeable about the areas restaurants, bars, and other attractions like shopping etc. I would give the stay a 10 out of 10 if that rating were available on this platform. I will return to São Paulo again, and only stay here. It was a great experience indeed. Job well done yo everyone! Thank you!

10

Daniel A M

Jan 28, 2024

·

Stayed 1 night

Hotel muito bem localizado. Bar interessantecom staff muitos atencioso. Os quartos são espaçosos e a sacada é um diferencial. Também gostaria de destacar o café da manhã de qualidade

10

luiz Fernando andrade

Apr 21, 2024

·

Stayed 3 nights

Ótima hospedagem, excelente localização

10

pedro

Nov 19, 2025

·

Stayed 4 nights

O quarto é bem amplo , mas falta um certo charme no quarto . O Hotel em é bom mas localizado em uma região com poucas opções de comércio geral , apesar de ter um bom número de restaurantes. O atendimento de uma maneira geral é muito bom e os funcionários são atenciosas

10

Patrick

Sep 29, 2025

·

Stayed 1 night

Very good location

10

Carlos R F

Sep 11, 2025

·

Stayed 2 nights

muito bem localizado. Perto de varios restaurantes bons. Longe do metro

10

Luiz

May 14, 2023

·

Stayed 1 night

Good location

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Dining

Breakfast and the restaurant receive many compliments for variety and taste, especially fruits and egg options. Several reviews note inconsistent freshness or choice, abrupt buffet closing at 10:00, weak coffee, and a relatively high price.

Related guest reviews

8

Anderson

Nov 17, 2025

·

Stayed 3 nights

Café da manhã deixou a desejar. Baixa qualidade dos ítens e pães no geral não estavam frescos.

10

MAURÍCIO

Mar 7, 2026

·

Stayed 3 nights

Hotel Excelente! Boa localização, perto de shoppings, comércios de rua e bons restaurantes. Atendimento de recepção impecável, pessoal altamente bem preparado para ajudar o hóspede em tudo! Café da manhã excepcional, muito completo. Academia muito boa, área de bar de piscina agradáveis na cobertura. Hotel está todo novo, recém reformado! Nível alto, indico totalmente!

8

GIOVANE

Jul 20, 2024

·

Stayed 1 night

Nossa estadia foi muito boa: localização, acomodações, atendimento e limpeza sempre impecável! Única observação é sobre o café da manhã, especificamente da maneira como as coisas são retiradas do Buffet impreterivelmente as 10h, mesmo quando ainda estamos lá sentados com nosso café em andamento. Encerrar e não deixar mais clientes entrarem, entendo, mas daí retirar as coisas enquanto ainda estamos lá tomando café, fica grosseiro e indelicado. Sugiro não retirar as coisas do Buffet por pelo menos 15 minutos após o fechamento, sendo tempo mínimo pra terminarmos de tomar nosso café. Mas, o Buffet do café é muito bom, completo e gostoso.

10

GIOVANE

Jul 22, 2024

·

Stayed 3 nights

Hotel novo, confortável. O único item a pontuar é o café da manhã que tem boa variedade e equipe atenciosa, porém, encerra às 10h e não às 10:30h como na maioria dos hotéis e às 10h em ponto passam na mesa informando que já irão retirar o Buffet, ou seja se você entra às 9:55h só tem 5 min para tomar o café. Sugiro retirar o Buffet 15min após o fechamento.

6

Baba Gurjeet

Mar 17, 2025

·

Stayed 6 nights

Average rooms and amenities. Their dining options are very limited. Breakfast is EXACTLY the same everyday. the staff in the dining are are very nice and helpful. Lobby area is very small and has a lot of foot traffic, not a place to sit and enjoy.. . This place is very noisy even in the guest rooms - not the hotel's fault as their are two major construction projects going on in the adjacent areas. It can be noisy at all odd hours including weekends. I had a little issue with booking dates and initial discussions were painful and downright nasty from the staff. Eventually my extension was ranted but at a horrendous cost - thy RIPPED me off with nearly 3x normal room rate for one night. The location is convenient for my work and I have many trips to SP coming up, but am not sure I will stay here again.

10

Rose Mary

Jan 19, 2026

·

Stayed 1 night

o quarto e de um absoluto bom gosto, o atendimento da recepcao e impecavel. O perfume no ar quando vc entra na recepcao ja te deixa leve. Super recomento este hotel. O cafe da manha e impecavel, com uma variedade muito grande de frutas, e outras coisas mais. Parabens para eles e feliz e quem pode se hospedar la!!!!

10

Tamires

Jun 16, 2025

·

Stayed 1 night

the breakfast is amazing!!

10

Janon

Nov 23, 2025

·

Stayed 1 night

Alguns alimentos do café da manhã estavam velhos e duros, como se fossem alimentos de 2 ou 3 dias sendo reaproveitados. Todos os pães estavam duros e ruins para comer

10

Paul

Oct 20, 2025

·

Stayed 2 nights

Was a perfect location to stay while in Itaim Bibi. The area was safe and it was easy to find transportation at the hotel. The lobby restaurant made excellent moqueca.

8

Yêda

Dec 28, 2025

·

Stayed 2 nights

Equipe muito atenciosa, extremamente educados, café da manhã com pouca variedade, poucas opções de proteína saudável ( apenas ovo mexido), precisa melhorar.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $212	17 $87
18 $74	19 $96	20 $119	21 $260	22 $103	23 $98	24 $97
25 $151	26 $116	27 $379	28 $260	29 $260	30 $189	31 $189

Su	Mo	Tu	We	Th	Fr	Sa
1 $143	2 $106	3 $258	4 $132	5 $260	6 $596	7 $272
8 $260	9 $140	10 $493	11 $136	12 $127	13 $167	14 $178
15 $105	16 $279	17 $125	18 $134	19 $151	20 $158	21 $159
22 $137	23 $134	24 $128	25 $142	26 $129	27 $125	28 $119
29 $111	30 $119

Grand Mercure SP Itaim Bibi

Prices for Grand Mercure SP Itaim Bibi

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed, Balcony

Deluxe Accessible Full

Executive Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Balcony

Executive Room (City Lights)

Deluxe Accessible Light

Executive Room, 1 King Bed, Balcony, Park View

Deluxe Twin Room, Balcony

Guest reviews of Grand Mercure SP Itaim Bibi

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Mercure SP Itaim Bibi

Prices for upcoming dates