AC Hotel Houston Downtown

Bien

Breakfast was great, staff was friendly, the only thing to be cautious about is the amount of homeless people surrounding the property but security is on sight.

The breakfast buffet was a little unusual with cold cuts instead of bacon or sausage. But the waffles were good and there was a good selection of fresh fruit.

I’m sure it’s a nice hotel but what they don’t tell you is that even if you book on here and pay in full, SIX MONTHS in advance, they can still be overbooked (because rewards members take precedent?) and move you to a Holiday Inn several blocks away once you arrive. No prior notice (even though this was already decided prior to our arrival). It was extremely inconvenient and disheartening. I’m sure it’s a nice hotel but we didn’t make it past the lobby. Valet people were super nice and the manager was nice enough and apologized but the way this all works is just insane.

Friendly staff, clean facility, convenience of a Starbucks in the building