Serenity Hotel Boutique By Alsol
63 US$
/ noche
Promedio para septiembre
Precios para Serenity Hotel Boutique By Alsol
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63 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Serenity Hotel Boutique By Alsol, los precios por noche son de 51 US$ de media en el mes más barato (junio) y de 104 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 98 US$ |
| febrero | 94 US$ |
| marzo | 80 US$ |
| abril | 70 US$ |
| mayo | 59 US$ |
| junio | 51 US$ |
| julio | 55 US$ |
| agosto | 66 US$ |
| septiembre | 63 US$ |
| octubre | 66 US$ |
| noviembre | 65 US$ |
| diciembre | 104 US$ |
E
F
M
A
M
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sept · 63 US$
S
O
N
D
Más caro: diciembre (aprox. 104 US$)
Más barato: junio (aprox. 51 US$)
Acerca de esta propiedad
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza en la azotea donde sentarte a contemplar el paisaje.
Servicios
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza en la azotea donde sentarte a contemplar el paisaje.
Servicios empresariales
Tendrás atención multilingüe, consigna de equipaje y un ascensor a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte desde el hotel hasta el aeropuerto disponible 24 horas y aparcamiento sin asistencia gratuito.
Comida
Prueba deliciosos platos sin moverte de este hotel, que cuenta con un restaurante y ofrece servicio de habitaciones con horario limitado. Disfruta de tu bebida favorita en el bar o lounge o en el bar junto a la piscina.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 30 habitaciones con aire acondicionado y televisión LCD. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales digitales. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos. Entre las comodidades, se incluyen caja fuerte, ventilador de techo y teléfono con y llamadas locales gratuitas.
Ubicación
Serenity Hotel Boutique by Alsol se encuentra en Gonzalo Guerrero (Playa del Carmen), a diez minutos a pie de Playa Mamitas y Quinta Avenida. Además, este hotel se encuentra a 0,7 km de Playa principal de Playa del Carmen y a 2,7 km de Terminal marítima de Playa del Carmen.
Qué hay cerca
Super Chedraui Selecto Avenida 10(0.1 millas)
Estadio Mario Villanueva Madrid(0.2 millas)
Playa Mamitas(0.3 millas)
Quinta Avenida(0.3 millas)
Playa principal de Playa del Carmen(0.4 millas)
Playa Coco(0.6 millas)
Playa Avenida Colosio(0.6 millas)
Centro comercial Quinta Alegría(0.6 millas)
Centro comercial Calle Corazón(0.8 millas)
Calle 12(0.8 millas)
Muelle de Navega(0.8 millas)
Parroquia de Nuestra Señora del Carmen(0.9 millas)
Iglesia de Guadalupe(0.9 millas)
Museo Frida Kahlo(0.9 millas)
3D Museum of Wonders(1 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(22 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(34.1 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Ubicación
10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Zazil-ha, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Super Chedraui Selecto Avenida 10 (0.1 millas)
Estadio Mario Villanueva Madrid (0.2 millas)
Playa Mamitas (0.3 millas)
Quinta Avenida (0.3 millas)
Playa principal de Playa del Carmen (0.4 millas)
Playa Coco (0.6 millas)
Opciones de habitación
5
One Bedroom Corner Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
689 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Cocina
5
Deluxe Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
269 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
One Bedroom Double Suite
Detalles de la oferta
2 Camas Individuales
y 1 Sofá Cama
Capacidad: 3
431 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Cocina
14
One Bedroom Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
603 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Cocina
6
Grand Junior Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
829 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Cocina
Reseñas de los huéspedes sobre Serenity Hotel Boutique By Alsol
8.4
Muy bueno
Basado en 573 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Serenity Hotel Boutique By Alsol, los huéspedes elogian su ubicación accesible a pie cerca de la Quinta Avenida y la playa, las amplias suites con kitchenette y la piscina en la azotea, además de mencionar un personal amable y una buena relación calidad-precio en Playa del Carmen.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Serenity Hotel Boutique By Alsol, los huéspedes elogian su ubicación accesible a pie cerca de la Quinta Avenida y la playa, las amplias suites con kitchenette y la piscina en la azotea, además de mencionar un personal amable y una buena relación calidad-precio en Playa del Carmen.
Las reseñas señalan repetidamente inconsistencias en el servicio, incluyendo un desayuno lento o limitado, errores ocasionales en la facturación al hacer el check-in y un servicio en el bar de la azotea que es poco fiable o sin alcohol en ocasiones. El ruido puede surgir durante las noches de eventos los viernes y por el tráfico o las obras, y algunas cocinas carecen de elementos básicos como cubiertos o jabón para lavar platos. Algunos huéspedes también mencionan paredes delgadas, agua caliente o presión débiles, y estacionamiento apretado o accesibilidad limitada. En general, espere una estancia mayormente limpia, espaciosa y bien ubicada, con algunos inconvenientes ocasionales en el servicio y el ruido.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
La piscina de la azotea es popular con vistas a la ciudad, pero el servicio en el bar es inconsistente o inexistente y puede cerrar temprano para eventos privados. Hay aparcamiento, aunque limitado, y se mencionan toallas de playa y acceso a un club de playa asociado.
Reseñas de huéspedes relacionadas
8
Roger
17 abr 2025
·
Se alojó 5 noches
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
10
Miguel Ángel
4 ago 2024
·
Se alojó 4 noches
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
6
Blanca
6 ene 2025
·
Se alojó 1 noche
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Memory
13 abr 2025
·
Se alojó 3 noches
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
6
Ignacio
3 jun 2024
·
Se alojó 5 noches
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
10
Meredith
14 abr 2025
·
Se alojó 10 noches
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Robert
20 jul 2024
·
Se alojó 2 noches
Lovely staff and very nice and clean room. Indoor Parking available for free.
Lovely staff and very nice and clean room. Indoor Parking available for free.
8
David
9 ene 2023
·
Se alojó 19.359 noches
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
8
Rosa
1 mar 2025
·
Se alojó 1 noche
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
6
Rickey
28 ago 2023
·
Se alojó 3 noches
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran las habitaciones muy limpias y bien mantenidas. Sin embargo, varios reportan fallos como polvo, olores ocasionales o ropa de cama manchada, y que el servicio de limpieza o los suministros pueden requerir una solicitud.
Reseñas de huéspedes relacionadas
10
Maria
7 sept 2023
·
Se alojó 5 noches
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
8
Patricia
28 nov 2024
·
Se alojó 3 noches
No hacen bien la limpieza
No hacen bien la limpieza
4
Hoseok
29 dic 2023
·
Se alojó 4 noches
Towel cleanliness is not good. Lots of dust..
Towel cleanliness is not good. Lots of dust..
10
Julia
15 nov 2025
·
Se alojó 10 noches
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
6
sedami
24 nov 2025
·
Se alojó 1 noche
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
8
Paola
25 sept 2025
·
Se alojó 2 noches
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
8
Hyuna Alice
7 may 2024
·
Se alojó 4 noches
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
2
Quaadirrah
2 ene 2025
·
Se alojó 2 noches
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
10
LUIS
14 nov 2023
·
Se alojó 2 noches
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
10
Matthew
18 sept 2024
·
Se alojó 7 noches
The place was super clean and comfortable. I will absolutely be back!
The place was super clean and comfortable. I will absolutely be back!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las suites son espaciosas y cómodas, con zonas de estar separadas y cocinas. Algunos huéspedes señalan paredes delgadas y ruido de la calle o de eventos, además de problemas ocasionales como agua caliente/presión débiles, olores a aire acondicionado o muebles ligeramente desgastados; las cocinas pueden estar poco equipadas.
Reseñas de huéspedes relacionadas
10
anthony
12 may 2024
·
Se alojó 2 noches
Clean quiet a spacious.
Clean quiet a spacious.
10
weijie
9 feb 2025
·
Se alojó 10 noches
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
10
Marc
9 may 2024
·
Se alojó 1 noche
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
4
Caitlin
13 feb 2023
·
Se alojó 4 noches
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
6
Blanca
6 ene 2025
·
Se alojó 1 noche
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Meredith
14 abr 2025
·
Se alojó 10 noches
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Tracy
3 abr 2023
·
Se alojó 3 noches
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Hyuna Alice
7 may 2024
·
Se alojó 4 noches
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
10
Brett
25 feb 2024
·
Se alojó 14 noches
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
8
MARIO
30 may 2024
·
Se alojó 5 noches
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es descrito con frecuencia como amable y servicial. Sin embargo, las reseñas también citan un servicio desorganizado o lento, errores en la facturación del check-in/desayuno y cargos por toallas, con beneficios VIP no respetados y un servicio en la azotea/restaurante poco fiable en ocasiones.
Reseñas de huéspedes relacionadas
4
Megan
10 jul 2025
·
Se alojó 6 noches
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
2
Kelly
30 dic 2025
·
Se alojó 5 noches
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
2
Frank
15 mar 2025
·
Se alojó 2 noches
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
6
Jennifer
16 nov 2025
·
Se alojó 10 noches
Security guard at front desk was unresponsive and spoke no English
Security guard at front desk was unresponsive and spoke no English
10
Da'Sha
9 ene 2023
·
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
10
Meredith
14 abr 2025
·
Se alojó 10 noches
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Ivan
28 abr 2024
·
Se alojó 1 noche
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
6
Ivan
9 ene 2025
·
Se alojó 1 noche
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
6
DEBORAH
27 ene 2025
·
Se alojó 7 noches
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
2
Kelly
26 jun 2025
·
Se alojó 1 noche
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
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Ubicación
Excelente ubicación, accesible a pie a la Quinta Avenida, restaurantes, tiendas y la playa; muchos sintieron que la zona era segura. Generalmente tranquilo dado el entorno, aunque algunos experimentaron ruido de la calle o de obras y eventos en la azotea los viernes.
Reseñas de huéspedes relacionadas
8
Roger
17 abr 2025
·
Se alojó 5 noches
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
8
Irene
23 dic 2024
·
Se alojó 1 noche
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
10
María José
10 abr 2023
·
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
10
Andrew
20 jun 2025
·
Se alojó 6 noches
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
10
Alfonso
30 jun 2024
·
Se alojó 2 noches
Great option to be close to everything. Walking distance and safe.
Great option to be close to everything. Walking distance and safe.
10
HATIM
21 oct 2023
·
Se alojó 3 noches
Good property, very close to Quinta Avenida, shopping restaurants
Good property, very close to Quinta Avenida, shopping restaurants
10
Meredith
14 abr 2025
·
Se alojó 10 noches
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Heinz
7 dic 2022
·
Se alojó 19.332 noches
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
10
MaryJane
26 sept 2023
·
Se alojó 2 noches
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
10
Brett
25 feb 2024
·
Se alojó 14 noches
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
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Comida
El desayuno es a menudo sabroso o apreciado, pero las opciones son limitadas y el servicio puede ser lento o inconsistente; el restaurante del hotel sirve principalmente el desayuno. El servicio de alcohol es limitado o no está disponible en ocasiones, y el personal del bar de la azotea es poco fiable.
Reseñas de huéspedes relacionadas
4
Megan
10 jul 2025
·
Se alojó 6 noches
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
8
Luci
4 ene 2025
·
Se alojó 7 noches
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
8
Geanella
5 jun 2024
·
Se alojó 6 noches
The service at the hotel restaurant was lovely.
The service at the hotel restaurant was lovely.
8
Angie
7 dic 2024
·
Se alojó 4 noches
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
10
Rick
30 dic 2024
·
Se alojó 5 noches
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
10
Scarlett
25 jun 2024
·
Se alojó 7 noches
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
8
Daniel
27 ago 2024
·
Se alojó 5 noches
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
6
Patrick
27 ene 2024
·
Se alojó 5 noches
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
6
Tracy
3 abr 2023
·
Se alojó 3 noches
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Sergio Luiz
2 ene 2022
·
Se alojó 4 noches
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
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10
Pola
6 ago 2026
·
Se alojó 7 noches
Nos encanta la comodidad del inmueble está a una cuadra de la quinta avenida ya hemos estado en otra ocasión y por eso regresamos
Nos encanta la comodidad del inmueble está a una cuadra de la quinta avenida ya hemos estado en otra ocasión y por eso regresamos
10
Rebeca
28 may 2026
·
Se alojó 2 noches
El hotel es precioso, buena ubicación. Fue un viaje familiar
El hotel es precioso, buena ubicación. Fue un viaje familiar
10
Edy
21 abr 2026
·
Se alojó 4 noches
La coordinación de Rexp
La coordinación de Rexp
10
MARÍA ELENA MONTSERRAT
12 abr 2026
·
Se alojó 2 noches
Buena opción de hotel. Limpio, camas cómodas, personal amable. Desayuno aceptable.
Buena opción de hotel. Limpio, camas cómodas, personal amable. Desayuno aceptable.
6
Jorge
12 abr 2026
·
Se alojó 1 noche
Toallas viejas y no servía el elevador
Toallas viejas y no servía el elevador
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 22:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 52.409847172164916USD
- 2026-09-19: 47.01290343551636USD
- 2026-09-20: 51.33562639198303USD
- 2026-09-21: 51.245526330947875USD
- 2026-09-22: 51.224174858474726USD
- 2026-09-23: 51.48623834762573USD
- 2026-09-24: 52.06641513061523USD
- 2026-09-25: 51.8952442817688USD
- 2026-09-26: 52.06641513061523USD
- 2026-09-27: 51.45051097602844USD
- 2026-09-28: 54.12399908180237USD
- 2026-09-29: 52.06505767440795USD
- 2026-09-30: 54.12399908180237USD
- 2026-10-01: 53.11818095779419USD
- 2026-10-02: 54.666167090988154USD
- 2026-10-03: 50.05423590011596USD
- 2026-10-04: 54.72930194129943USD
- 2026-10-05: 50.05423590011596USD
- 2026-10-06: 54.644728040695185USD
- 2026-10-07: 54.308845207214354USD
- 2026-10-08: 52.206552779006955USD
- 2026-10-09: 54.644728040695185USD
- 2026-10-10: 53.12265180549621USD
- 2026-10-11: 50.05423590011596USD
- 2026-10-12: 54.14451856498718USD
- 2026-10-13: 50.05423590011596USD
- 2026-10-14: 50.05423590011596USD
- 2026-10-15: 51.94357848052978USD
- 2026-10-16: 54.937710879135125USD
- 2026-10-17: 54.937710879135125USD
- 2026-10-18: 50.05423590011596USD
- 2026-10-19: 57.49670412216186USD
- 2026-10-20: 54.94485722923278USD
- 2026-10-21: 53.027459094238274USD
- 2026-10-22: 55.36646561164856USD
- 2026-10-23: 56.54958065299987USD
- 2026-10-24: 52.26663554229736USD
- 2026-10-25: 62.253861232757565USD
- 2026-10-26: 56.73133528137207USD
- 2026-10-27: 59.85390931053161USD
- 2026-10-28: 59.85390931053161USD
- 2026-10-29: 57.49670412216186USD
- 2026-10-30: 57.49670412216186USD
- 2026-10-31: 52.94400618972778USD
- 2026-11-01: 80.6505894317627USD
- 2026-11-02: 80.6505894317627USD
- 2026-11-03: 72.0781002216339USD
- 2026-11-04: 80.6505894317627USD
- 2026-11-05: 81.37978863296509USD
- 2026-11-06: 80.6505894317627USD
- 2026-11-07: 78.94080765533447USD
- 2026-11-08: 76.44906979904174USD
- 2026-11-09: 80.02832274856567USD
- 2026-11-10: 80.6505894317627USD
- 2026-11-11: 81.37978863296509USD
- 2026-11-12: 81.37978863296509USD
- 2026-11-13: 80.02832274856567USD
- 2026-11-14: 77.18843678512573USD
- 2026-11-15: 81.37978863296509USD
- 2026-11-16: 80.6505894317627USD
- 2026-11-17: 81.37978863296509USD
- 2026-11-18: 81.37978863296509USD
Este alojamiento ofrece un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 72 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. La recepción está abierta todos los días de 07:00 a 23:00. Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 24 horas antes de la llegada para organizar el registro de entrada. Si tienes previsto llegar después de las 23:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes deben ponerse en contacto con el alojamiento con antelación para recibir las instrucciones de entrada. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito, pagos con el móvil y efectivo.
- Transacciones sin efectivo disponibles
- Se aceptan estancias de larga duración.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Hay agua caliente limitada en el alojamiento.
- Piscina disponible de 08:00 a 19:00.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 5 años por cada adulto registrado, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento permite mascotas solo en determinadas habitaciones y tiene otras restricciones sobre las mascotas (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de salida sin contacto personal.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
- Transporte al aeropuerto: 50 USD por persona
- Transporte al aeropuerto por menor: 25 USD (entre 6 y 12 años)
- Mascotas: 20 USD por mascota, por noche
- No se cobran tasas por los animales de servicio
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Comidas para llevar
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Actividades
Piscina
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraza
Servicios
Centro de negocios
Mostrador turístico
Servicio de limpieza
Cambio de divisas
Caja fuerte
Consigna de equipajes
Zona para fumadores
Concierge Services
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito