Serenity Hotel Boutique By Alsol
US$ 63
/noite
Média para setembro
Preços para Serenity Hotel Boutique By Alsol
Selecione datas para ver preços e disponibilidade
US$ 63
/noite
Média para setembro
Preços médios mensais
Em Serenity Hotel Boutique By Alsol, o preço por noite é, em média, US$ 51 no mês mais barato (junho) e US$ 104 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 98 |
| fevereiro | US$ 94 |
| março | US$ 80 |
| abril | US$ 70 |
| maio | US$ 59 |
| junho | US$ 51 |
| julho | US$ 55 |
| agosto | US$ 66 |
| setembro | US$ 63 |
| outubro | US$ 66 |
| novembro | US$ 65 |
| dezembro | US$ 104 |
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set. · US$ 63
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Mais caro: dezembro (aprox. US$ 104)
Mais barato: junho (aprox. US$ 51)
Sobre este alojamento
Participe nas várias atividades recreativas do local, incluindo uma piscina exterior, ou aprecie soberbas vistas a partir do terraço. Este hotel disponibiliza ainda Wi-fi grátis e serviços de concierge.
Comodidades
Participe nas várias atividades recreativas do local, incluindo uma piscina exterior, ou aprecie soberbas vistas a partir do terraço. Este hotel disponibiliza ainda Wi-fi grátis e serviços de concierge.
Comodidades para negócios
As principais comodidades incluem assistência multilingue, armazenamento de bagagem e elevador. O hotel conta com transporte do hotel para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.
Restaurante
Aproveite ainda para tomar um copo entre dois dedos de conversa no bar/lounge ou no bar junto à piscina.
Quartos
Sinta-se em casa num dos 30 quartos com ar condicionado e um televisor LCD. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho privativas dispõem de um polibã com um chuveiro fixo e artigos de higiene grátis. As comodidades incluem ainda cofres e ventoinhas no teto, além de telefone com chamadas locais grátis.
Localização
Em Playa del Carmen (Gonzalo Guerrero), Serenity Hotel Boutique by Alsol ficará a 10 minutos a pé de Playa Mamitas e de Calle Quinta Avenida. Este hotel está a 0,7 km (0,4 mi) de Playa del Carmen (praia principal) e a 2,7 km (1,6 mi) de Terminal Marítimo de Playa Del Carmen.
O que há nas proximidades
Super Chedraui Selecto Avenida 10(0.1 milhas)
Mario Villanueva Madrid(0.2 milhas)
Playa Mamitas(0.3 milhas)
Calle Quinta Avenida(0.3 milhas)
Playa del Carmen (praia principal)(0.4 milhas)
Praia Coco(0.6 milhas)
Playa Avenida Colosio(0.6 milhas)
Quinta Alegría Shopping Mall(0.6 milhas)
Calle Corazón(0.8 milhas)
Calle 12(0.8 milhas)
Muelle de Navega(0.8 milhas)
Iglesia de Nuestra Señora del Carmen(0.9 milhas)
Igreja de Guadalupe(0.9 milhas)
Museu Frida Kahlo(0.9 milhas)
3D Museum of Wonders(1 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(22 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(34.1 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Zazil-ha, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Super Chedraui Selecto Avenida 10 (0.1 milhas)
Mario Villanueva Madrid (0.2 milhas)
Playa Mamitas (0.3 milhas)
Calle Quinta Avenida (0.3 milhas)
Playa del Carmen (praia principal) (0.4 milhas)
Praia Coco (0.6 milhas)
Opções de quartos
5
One Bedroom Corner Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
689 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
5
Deluxe Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
269 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
6
One Bedroom Double Suite
Detalhes do quarto
2 Camas Individuais
e 1 Sofá-Cama
Dormidas 3
431 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
14
One Bedroom Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
603 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
6
Grand Junior Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
829 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Cozinha
Avaliações dos hóspedes sobre Serenity Hotel Boutique By Alsol
8.4
Muito Bom
Com base em 573 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Serenity Hotel Boutique By Alsol, os hóspedes elogiam a localização agradável, perto da Quinta Avenida e da praia, as suítes espaçosas com cozinhas compactas e a piscina na cobertura, além de mencionar a simpatia da equipe e o bom custo-benefício em Playa del Carmen.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Serenity Hotel Boutique By Alsol, os hóspedes elogiam a localização agradável, perto da Quinta Avenida e da praia, as suítes espaçosas com cozinhas compactas e a piscina na cobertura, além de mencionar a simpatia da equipe e o bom custo-benefício em Playa del Carmen.
As avaliações frequentemente mencionam inconsistências no serviço, incluindo café da manhã lento ou com opções limitadas, erros ocasionais na conta no check-in e um serviço de bar na cobertura que é pouco confiável ou sem álcool em alguns momentos. Ruído pode ocorrer às noites de eventos de sexta-feira e devido ao trânsito ou à construção, e algumas cozinhas compactas carecem de itens básicos como talheres ou detergente. Alguns hóspedes também mencionam paredes finas, água quente ou pressão fracas e estacionamento apertado ou acesso limitado. No geral, espere uma estadia limpa, espaçosa e bem localizada com algumas desvantagens ocasionais no serviço e ruído.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A piscina na cobertura é popular, com vista para a cidade, mas o serviço de bar é inconsistente ou ausente e pode fechar cedo para eventos particulares. O estacionamento está disponível, embora apertado, e o acesso a toalhas de praia/clube de praia parceiro é mencionado.
Avaliações dos hóspedes relacionadas
8
Roger
17 de abr. de 2025
·
A estadia foi de 5 noites
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
10
Miguel Ángel
4 de ago. de 2024
·
A estadia foi de 4 noites
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
6
Blanca
6 de jan. de 2025
·
A estadia foi de 1 noite
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Memory
13 de abr. de 2025
·
A estadia foi de 3 noites
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
6
Ignacio
3 de jun. de 2024
·
A estadia foi de 5 noites
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
10
Meredith
14 de abr. de 2025
·
A estadia foi de 10 noites
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Robert
20 de jul. de 2024
·
A estadia foi de 2 noites
Lovely staff and very nice and clean room. Indoor Parking available for free.
Lovely staff and very nice and clean room. Indoor Parking available for free.
8
David
9 de jan. de 2023
·
A estadia foi de 19.359 noites
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
8
Rosa
1 de mar. de 2025
·
A estadia foi de 1 noite
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
6
Rickey
28 de ago. de 2023
·
A estadia foi de 3 noites
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acham os quartos muito limpos e bem conservados. No entanto, vários relatam falhas como poeira, odores ocasionais ou roupas de cama manchadas, e que a limpeza ou o fornecimento de itens pode exigir solicitação.
Avaliações dos hóspedes relacionadas
10
Maria
7 de set. de 2023
·
A estadia foi de 5 noites
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
8
Patricia
28 de nov. de 2024
·
A estadia foi de 3 noites
No hacen bien la limpieza
No hacen bien la limpieza
4
Hoseok
29 de dez. de 2023
·
A estadia foi de 4 noites
Towel cleanliness is not good. Lots of dust..
Towel cleanliness is not good. Lots of dust..
10
Julia
15 de nov. de 2025
·
A estadia foi de 10 noites
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
6
sedami
24 de nov. de 2025
·
A estadia foi de 1 noite
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
8
Paola
25 de set. de 2025
·
A estadia foi de 2 noites
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
8
Hyuna Alice
7 de mai. de 2024
·
A estadia foi de 4 noites
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
2
Quaadirrah
2 de jan. de 2025
·
A estadia foi de 2 noites
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
10
LUIS
14 de nov. de 2023
·
A estadia foi de 2 noites
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
10
Matthew
18 de set. de 2024
·
A estadia foi de 7 noites
The place was super clean and comfortable. I will absolutely be back!
The place was super clean and comfortable. I will absolutely be back!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
As suítes são espaçosas e confortáveis, com áreas de estar separadas e cozinhas compactas. Alguns hóspedes notam paredes finas e barulho da rua ou de eventos, além de problemas ocasionais como água quente/pressão fracas, odores no ar condicionado ou móveis levemente desgastados; as cozinhas podem ser pouco equipadas.
Avaliações dos hóspedes relacionadas
10
anthony
12 de mai. de 2024
·
A estadia foi de 2 noites
Clean quiet a spacious.
Clean quiet a spacious.
10
weijie
9 de fev. de 2025
·
A estadia foi de 10 noites
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
10
Marc
9 de mai. de 2024
·
A estadia foi de 1 noite
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
4
Caitlin
13 de fev. de 2023
·
A estadia foi de 4 noites
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
6
Blanca
6 de jan. de 2025
·
A estadia foi de 1 noite
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Meredith
14 de abr. de 2025
·
A estadia foi de 10 noites
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Tracy
3 de abr. de 2023
·
A estadia foi de 3 noites
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Hyuna Alice
7 de mai. de 2024
·
A estadia foi de 4 noites
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
10
Brett
25 de fev. de 2024
·
A estadia foi de 14 noites
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
8
MARIO
30 de mai. de 2024
·
A estadia foi de 5 noites
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como simpática e prestativa. No entanto, as avaliações também mencionam um serviço desorganizado ou lento, erros de cobrança no check-in/café da manhã e cobranças de toalhas, com benefícios VIP não sendo cumpridos e o serviço no bar da cobertura/restaurante sendo pouco confiável em alguns momentos.
Avaliações dos hóspedes relacionadas
4
Megan
10 de jul. de 2025
·
A estadia foi de 6 noites
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
2
Kelly
30 de dez. de 2025
·
A estadia foi de 5 noites
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
2
Frank
15 de mar. de 2025
·
A estadia foi de 2 noites
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
6
Jennifer
16 de nov. de 2025
·
A estadia foi de 10 noites
Security guard at front desk was unresponsive and spoke no English
Security guard at front desk was unresponsive and spoke no English
10
Da'Sha
9 de jan. de 2023
·
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
10
Meredith
14 de abr. de 2025
·
A estadia foi de 10 noites
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Ivan
28 de abr. de 2024
·
A estadia foi de 1 noite
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
6
Ivan
9 de jan. de 2025
·
A estadia foi de 1 noite
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
6
DEBORAH
27 de jan. de 2025
·
A estadia foi de 7 noites
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
2
Kelly
26 de jun. de 2025
·
A estadia foi de 1 noite
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Excelente localização, acessível a pé, perto da Quinta Avenida, restaurantes, lojas e da praia; muitos sentiram que a área era segura. Geralmente tranquilo, considerando a localização, embora alguns tenham experimentado barulho da rua ou da construção e eventos na cobertura às sextas-feiras.
Avaliações dos hóspedes relacionadas
8
Roger
17 de abr. de 2025
·
A estadia foi de 5 noites
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
8
Irene
23 de dez. de 2024
·
A estadia foi de 1 noite
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
10
María José
10 de abr. de 2023
·
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
10
Andrew
20 de jun. de 2025
·
A estadia foi de 6 noites
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
10
Alfonso
30 de jun. de 2024
·
A estadia foi de 2 noites
Great option to be close to everything. Walking distance and safe.
Great option to be close to everything. Walking distance and safe.
10
HATIM
21 de out. de 2023
·
A estadia foi de 3 noites
Good property, very close to Quinta Avenida, shopping restaurants
Good property, very close to Quinta Avenida, shopping restaurants
10
Meredith
14 de abr. de 2025
·
A estadia foi de 10 noites
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Heinz
7 de dez. de 2022
·
A estadia foi de 19.332 noites
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
10
MaryJane
26 de set. de 2023
·
A estadia foi de 2 noites
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
10
Brett
25 de fev. de 2024
·
A estadia foi de 14 noites
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O café da manhã é frequentemente saboroso ou apreciado, mas as opções são limitadas e o serviço pode ser lento ou inconsistente; o restaurante no local serve principalmente café da manhã. O serviço de bebidas alcoólicas é limitado ou indisponível em alguns momentos, e a equipe do bar na cobertura é pouco confiável.
Avaliações dos hóspedes relacionadas
4
Megan
10 de jul. de 2025
·
A estadia foi de 6 noites
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
8
Luci
4 de jan. de 2025
·
A estadia foi de 7 noites
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
8
Geanella
5 de jun. de 2024
·
A estadia foi de 6 noites
The service at the hotel restaurant was lovely.
The service at the hotel restaurant was lovely.
8
Angie
7 de dez. de 2024
·
A estadia foi de 4 noites
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
10
Rick
30 de dez. de 2024
·
A estadia foi de 5 noites
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
10
Scarlett
25 de jun. de 2024
·
A estadia foi de 7 noites
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
8
Daniel
27 de ago. de 2024
·
A estadia foi de 5 noites
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
6
Patrick
27 de jan. de 2024
·
A estadia foi de 5 noites
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
6
Tracy
3 de abr. de 2023
·
A estadia foi de 3 noites
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Sergio Luiz
2 de jan. de 2022
·
A estadia foi de 4 noites
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
PEDRO GUILHERME
27 de mar. de 2026
·
A estadia foi de 5 noites
O espaço e a localização são muito bons, o que torna a estadia bastante conveniente. A limpeza é feita em dias alternados. No entanto, há um problema relevante que compromete a experiência: o chuveiro não funciona adequadamente. A pressão da água é muito baixa e a temperatura é instável, variando entre muito fria e excessivamente quente.
O espaço e a localização são muito bons, o que torna a estadia bastante conveniente. A limpeza é feita em dias alternados. No entanto, há um problema relevante que compromete a experiência: o chuveiro não funciona adequadamente. A pressão da água é muito baixa e a temperatura é instável, variando entre muito fria e excessivamente quente.
2
Kelly
30 de dez. de 2025
·
A estadia foi de 5 noites
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
10
braz
17 de jul. de 2024
·
A estadia foi de 1 noite
excelente. bom atendimento e quarto ótima.
excelente. bom atendimento e quarto ótima.
10
JAVIER
29 de jun. de 2024
·
A estadia foi de 1 noite
Excelente
Excelente
8
LUIS CARLOS
20 de fev. de 2024
·
A estadia foi de 3 noites
Hotel muito bom. Único ponto negativo é não ter rampa de acessibilidade na entrada, o que dificultava muito a entrada com o carrinho de bebê e nenhum funcionário para ajudar com malas. De resto tudo ok, hotel bem localizado e muito confortável.
Hotel muito bom. Único ponto negativo é não ter rampa de acessibilidade na entrada, o que dificultava muito a entrada com o carrinho de bebê e nenhum funcionário para ajudar com malas. De resto tudo ok, hotel bem localizado e muito confortável.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 22:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 52.10950520324707USD
- 2026-09-19: 51.62533809871673USD
- 2026-09-20: 51.3781116651535USD
- 2026-09-21: 51.287937037467955USD
- 2026-09-22: 51.266567894554136USD
- 2026-09-23: 51.528848266983026USD
- 2026-09-24: 52.10950520324707USD
- 2026-09-25: 51.93819269371033USD
- 2026-09-26: 52.10950520324707USD
- 2026-09-27: 51.4930913274765USD
- 2026-09-28: 54.168792007255554USD
- 2026-09-29: 52.10814662361145USD
- 2026-09-30: 54.168792007255554USD
- 2026-10-01: 53.16214146995544USD
- 2026-10-02: 54.71140871372223USD
- 2026-10-03: 50.0956606967926USD
- 2026-10-04: 54.77459581432342USD
- 2026-10-05: 50.0956606967926USD
- 2026-10-06: 54.68995192050934USD
- 2026-10-07: 54.353791110992425USD
- 2026-10-08: 52.24975882930755USD
- 2026-10-09: 54.68995192050934USD
- 2026-10-10: 53.16661601772308USD
- 2026-10-11: 50.0956606967926USD
- 2026-10-12: 54.189328472328185USD
- 2026-10-13: 50.0956606967926USD
- 2026-10-14: 50.0956606967926USD
- 2026-10-15: 51.986566893768305USD
- 2026-10-16: 54.98317723102569USD
- 2026-10-17: 54.98317723102569USD
- 2026-10-18: 50.0956606967926USD
- 2026-10-19: 57.544288292312615USD
- 2026-10-20: 54.99032949542999USD
- 2026-10-21: 53.07134452514648USD
- 2026-10-22: 55.41228680019378USD
- 2026-10-23: 56.59638098545074USD
- 2026-10-24: 52.30989131698608USD
- 2026-10-25: 62.30538241767883USD
- 2026-10-26: 56.778286033630366USD
- 2026-10-27: 59.903444299507136USD
- 2026-10-28: 59.903444299507136USD
- 2026-10-29: 57.544288292312615USD
- 2026-10-30: 57.544288292312615USD
- 2026-10-31: 52.98782255516052USD
- 2026-11-01: 80.71733571624755USD
- 2026-11-02: 80.71733571624755USD
- 2026-11-03: 72.13775192928314USD
- 2026-11-04: 80.71733571624755USD
- 2026-11-05: 81.44713840141296USD
- 2026-11-06: 80.71733571624755USD
- 2026-11-07: 79.00613892745972USD
- 2026-11-08: 76.51233891334533USD
- 2026-11-09: 80.09455404624939USD
- 2026-11-10: 80.71733571624755USD
- 2026-11-11: 81.44713840141296USD
- 2026-11-12: 81.44713840141296USD
- 2026-11-13: 80.09455404624939USD
- 2026-11-14: 77.25231779823302USD
- 2026-11-15: 81.44713840141296USD
- 2026-11-16: 80.71733571624755USD
- 2026-11-17: 81.44713840141296USD
- 2026-11-18: 81.44713840141296USD
Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 72 horas antes da chegada através dos dados que constam da confirmação da reserva. A receção está aberta diariamente das 7:00 às 23:00. Contacte o alojamento pelo menos 24 horas antes da chegada para organizar o check-in, através dos dados que constam na sua confirmação de reserva. Contacte o alojamento com antecedência se planeia chegar após as 23:00, através dos dados que constam na sua confirmação de reserva. Os clientes deverão contactar o alojamento com antecedência para receber instruções para o check-in. A receção conta com funcionários apenas durante um certo horário.A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito, pagamentos através de dispositivos móveis e numerário
- É possível efetuar transações sem numerário
- Aceitam-se estadias prolongadas
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- No local existe água quente limitada.
- A piscina está aberta das 8:00 às 19:00.
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 5 anos por cada adulto registado, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilizem as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- O alojamento aceita animais de estimação apenas em quartos específicos e aplica outras restrições aos mesmos (haverá lugar a custos adicionais, devidamente discriminados na secção "Taxas"). Os clientes deverão contactar diretamente o alojamento no sentido de organizar a estadia dos seus animais de estimação, utilizando para tal as informações de contacto que constam na sua confirmação de reserva.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-out sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
- Serviço de transporte (aeroporto): 50 USD por pessoa
- Tarifa de transporte (aeroporto) por criança: 25 USD (entre os 6 e os 12 anos)
- Estadia de animais de estimação: 20 USD por animal, por noite
- Os animais de serviço estão isentos de taxas
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Serviços de limpeza
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Área designada para fumadores
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Mobiliário de exterior
Pool (Rooftop)
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Terraço
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Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito