Coral Reef at Key Biscayne

The hotel room was nothing like the picture. It was dirty, the bathroom window and closet door were broken. The apartment smelled horrible and there were stains on the floor and towels. Do not book this place. We left early. I contacted hotels.com for assistance but they were unable to assist because the hotel does not respond to calls or email. This was a blatant bait and switch scam.

The rooms were nothing like the photos. The location is not well maintained. Our bathroom had a broken window. The closet doors were broken. The apartment had a musty foul odor. The appliances and the floors were stained. There were holes in the molding large enough for rodents. When we asked for another room we were told that they were sold out even though there was availability online. Hotel staff were not helpful or apologetic. We checked out early and were not refunded for unused part of the stay. I called hotels.com for assistance, but told they could not help since the hotel had taken our payment, not hotels.com.

The rooms are very big. The condo is also very sparse- few amenities in the building. Many things were broken/ not working. Shower in main bath only had cold water, could not pull open the large front room window shade,lots of rust stains, etc. The pictures shown on Hotels.com do not look at all like the real place. Also, many of the outside wall condos face a parking lot and that, along with construction on the other side of the lot make it very noisy! I would say adequate and roomy but very basic

We were overwhelming and surprisingly pleased with our stay in Key Biscayne! This property is an affordable gem hidden amongst luxury and ritz. For an affordable option in this area, it can't be beat! We enjoyed the quaint pool area, the friendly atmosphere and the nearby restaurants. Other highlights were the complimentary parking, just a short walk down the street, and taking a day to take advantage the hotels bike rentals to explore the parks on either end of Key Biscayne is a must!!

Apparently thought I had booked a "loft" but was placed adjacent to reception for some reason. This is obviously an apartment building repurposed as a "hotel", so it's like staying in a one bedroom apartment, with too much empty space with flimsy blinds that let in far too much street light at night. Walk to beach is convoluted, and the beach is so-so.