亞歷山卓舊城凱悅尚萃酒店

I did not like the parking situation.

10/10 From the moment I walked into the hotel, I was greeted and checked in. The hotel was clean, the room was nice, and the Bar/ Happy Hour was right on time. I visited the bar and restaurant throughout my stay, and the service was great. The location is moments away from the metro and in the middle of a lot of shops and restaurants.

Coffee needs to be served before 7a! Parking is not ideal.

Check in was a breeze. Dinner at IndoChen was very good (excellent wine list and bar) but the ambiance was subpar. Noisy. No atmosphere. Location is great. Easy check out. Room could use more storage/closet space.

100% Recomended. Right where you need to be on King Street. This is the street that all the restaurants and shopping is. The metro station is just 1 block away. The free King Street trolly and Dash Bus goes thru every 15 minutes. The hotel only offers valet parking for about $45 daily. The hotel staff was very friendly. The hotel and rooms were very clean. There is a restaurant in the hotel lobby.

Great hotel enjoyed our stay! Staff was amazing. First time staying in the area was within walking distance of shops and restaurants. Took the trolley to the waterfront had a great time overall. Only wish the parking wasn’t $40 per night and room was just a bit smaller than expected. But will definitely be staying here again

Great location. Walkable. Easy check in and check out. Staff was outstanding, very professional, friendly, very helpful in responding to your requests quickly. Room was 1 king bed, clean, bed was comfortable, but room was a little small. Some items for improvement -- 1. needs more hanging space for clothes, 2. needs mini refrig and microwave. 3. Ice machine on each floor. Customers should not have to go to the lobby to ask staff for ice or to use the 1 microwave in the lobby. 4. there should be an exhaust fan in the bathroom.

Large Lobby. Beautifully designed. Heard the Indian Restaurant on site was good but it closed at 9 pm, so wasn't able to experience. Bar also closed early and I was there on a Friday.

We’ve stayed at this Hyatt several times. Is very convenient. There is a trolley stop directly out front for the free trolley that runs up and down King Street. There is a parking garage within walking distance that is around $20 a night.

Clearer process for parking needed

Very clean

Very clean, we were impressed 😊

The biggest concern we had with our room was cleanliness. There was a lot of dust in bed frames and a splatter of what we could only assume was feces on the wall behind the bathroom door (that splatter was there when we got there). We also only received room cleaning two days during our 6 night stay. We had to request the front desk that our room was cleaned.

Very clean

The place is fine, but it would be nice if the cleaning staff cleaned the room daily. Running out of coffee and having an unmade bed to welcome me at the end of the day wasn't what I would think of in a hotel. There was also some gas-like smell every once in a while in the room.

The cleanliness of the hotel is top notch. Every staff member SMILES and is pleasant and helpful. Our favorite is Cadia at the front desk. She was able to change our room to a quieter room, provide us guidance on parking and directed us to a cute diner walking distance to the hotel if we were out late. It has been a good stay and we would recommend this hotel for anyone staying in the area. The hotel is a couple of blocks to the Metro so getting in and out of DC is a piece of cake!

We found some dry blood on pillow and sheet when we got there. But they did do quick replace all sheet and pillow case.

Our rooms were very clean and the beds very comfortable. The location was perfect for walking Old Town ! And although we were right on King St the rooms were very quiet so ideal for sleeping. The hotel staff were all very friendly and professional. Crystal was wonderful and shared important information about the area , parking, restaurants etc. We only had one night but want to return for another visit to take advantage of the proximity to the metro so we can explore the DC area as well as the free King St trolley which runs frequently and all the way down to the river .

I have been excited to try this hotel, which is only a few years old, for awhile now but was highly disappointed in the condition of the hotel. The lobby lounge chairs were detained and soiled, the first room I was given had a huge brown stain in the carpet. The comforter on the bed was ripped. No ice machines on each floor. Super overly priced and burnt food from the on-site restaurant. I was super disappointed with my stay 🙁

The hotel is kept well and in working order. The only issue I find is that it’s still hanging on to the old and expired “because of covid” excuse for omitting proper housekeeping. The lady at check-in informed us that room cleaning was upon request. Meanwhile their savings are not passed on to the final hotel bill; nor are any of the employees wearing masks “because of covid” so their excuse is not consistent. Other hotels are back to normal so I will make sure to ask about this policy next time I book anywhere.

The hotel is generally nice and clean, with helpful staff. Unfortunately, our room was very close to the elevator, and it was quite noisy. We could clearly hear conversations and other noise from the hallway. I had requested a room away from the elevator in my reservation notes, but perhaps the hotel was fully booked. Placing towels over the large gap between the door and the floor didn’t do much to block the sound. Fortunately, I always travel with earplugs, so it was manageable.

Overall, nice property. Would’ve been nice to have queen beds instead of double beds. Rooms are a bit squeezy, but were clean and comfortable.

Room was small for our family of four, however the staff was friendly and welcoming. The rooms were clean and the parking even though valet was easy to use.

Room was as expected for the price. The fridge didn’t work and most of the tv channels did not work. But the hotel is quiet in a nice neighborhood with plenty to do all around.

The Hyatt Centric is in an ideal location. Close to the Metro but still quiet. The rooms are extremely small with limited to no space for luggage, so pack light. The bathroom, although small, had ample storage for toiletries. Rooms had a safe, fridge, and Kerig. The bed was AWFUL! I don't think I have ever slept on anything that uncomfortable. We couldn't wait to leave just so we could have a decent nights sleep. Housekeeping was quick and efficient. Valet was quick as well. The front desk staff seems to try, but the Front Desk Manager (Nathan) has a terrible attitude and should never be in a customer facing position ....EVER! Not only was he rude and inappropriate to me, but I witnessed his same "bothered" demeanor with other guests. With all the other hotel options in the area, there is no reason to stay at the Hyatt Centri.

Great location. Walkable. Easy check in and check out. Staff was outstanding, very professional, friendly, very helpful in responding to your requests quickly. Room was 1 king bed, clean, bed was comfortable, but room was a little small. Some items for improvement -- 1. needs more hanging space for clothes, 2. needs mini refrig and microwave. 3. Ice machine on each floor. Customers should not have to go to the lobby to ask staff for ice or to use the 1 microwave in the lobby. 4. there should be an exhaust fan in the bathroom.

Everything about the hotel was fabulous. Except the noise. The family in the room next to mine had kids screaming, parents yelling and the soundproofing was non-existent. I heard every single word even when they weren’t yelling.

this hotel room was WAY TOO SMALL--uncomfortably small

Excellent staff, clean and safe. My only complaint is the design of the bathroom door which is a sliding door. I've learned my lesson- I will ALWAYS ask about this before booking from now on. The sliding doors on a bathroom don't work for me. They don't offer total privacy and they don't lock. That's major points off. We won't be back. Everything else was fine so if that doesn't matter to you then go for it, bc otherwise it was very nice.

It was a nice hotel front desk staff was wonderful at check in. The room was really small the fridge (I think was the fridge) wasn’t working the beds aren’t comfortable and she sheets make a lot of noise

You guys lied to me and screwed me out of money. On hotels.com, it says there is a $50 hold per day. When I went to check in, I was told it’s $100 per day and the website was “wrong” Thus left me short of money for my vacation. And now, the hold still hasn’t been taking off my account. This is deceitful and unprofessional. I would have never stayed at this hotel if I knew that I had to pay extra money per day

Crystal really knows how to make a guest welcome. Too often keyclerks (receptionist) do their job but Crystal made me appreciate this one hyatt

The Hyatt Centric is in an ideal location. Close to the Metro but still quiet. The rooms are extremely small with limited to no space for luggage, so pack light. The bathroom, although small, had ample storage for toiletries. Rooms had a safe, fridge, and Kerig. The bed was AWFUL! I don't think I have ever slept on anything that uncomfortable. We couldn't wait to leave just so we could have a decent nights sleep. Housekeeping was quick and efficient. Valet was quick as well. The front desk staff seems to try, but the Front Desk Manager (Nathan) has a terrible attitude and should never be in a customer facing position ....EVER! Not only was he rude and inappropriate to me, but I witnessed his same "bothered" demeanor with other guests. With all the other hotel options in the area, there is no reason to stay at the Hyatt Centri.

Service wasn’t great - staff unfriendly

Our trip was amazing from beginning to the end! Angela at the front desk went above & beyond to make our mother/daughter trip enjoyable! Everyone we encountered was friendly & helpful. The hotel was extremely clean & upscale. The beds were very comfortable & the halls were quiet. The view out our window was like none other ! Perfect location close to everything. We will be back! 😊

The noise from the other guests was so loud and staff would not intervene. Hand towels were not provided and upon request, were promised then never delivered. Very disappointing.

From the moment I walked through doors of the hotel, the staff was friendly and super helpful. My check in time was supposed to be later in the afternoon, but I was allowed to check in earlier, which I was super grateful for, since my flight had just landed. The Hyatt Centric Old Town Alexandria is perfectly located on King Street and just a short walk to the King St.-Old Town Metro stop, which made getting around Alexandria and the surrounding cities super convenient. The hotel is within walking distance to all of the attractions and restaurants in Old Town Alexandria. I would recommend the Hyatt Centric Old Town Alexandria to anyone who wants to stay in Old Town Alexandria and I will definitely be back to this hotel the next time I’m in Alexandria.

The cleanliness of the hotel is top notch. Every staff member SMILES and is pleasant and helpful. Our favorite is Cadia at the front desk. She was able to change our room to a quieter room, provide us guidance on parking and directed us to a cute diner walking distance to the hotel if we were out late. It has been a good stay and we would recommend this hotel for anyone staying in the area. The hotel is a couple of blocks to the Metro so getting in and out of DC is a piece of cake!

Staff entered my room without my consent

Our rooms were very clean and the beds very comfortable. The location was perfect for walking Old Town ! And although we were right on King St the rooms were very quiet so ideal for sleeping. The hotel staff were all very friendly and professional. Crystal was wonderful and shared important information about the area , parking, restaurants etc. We only had one night but want to return for another visit to take advantage of the proximity to the metro so we can explore the DC area as well as the free King St trolley which runs frequently and all the way down to the river .

From check in, to any questions I had, the staff was friendly and super personable. The hotel is very clean, no issues with the room. The area is a great location whether public transportation or on foot. Every thing was close to the hotel.

100% Recomended. Right where you need to be on King Street. This is the street that all the restaurants and shopping is. The metro station is just 1 block away. The free King Street trolly and Dash Bus goes thru every 15 minutes. The hotel only offers valet parking for about $45 daily. The hotel staff was very friendly. The hotel and rooms were very clean. There is a restaurant in the hotel lobby.

Next to King St station and on the King St free trolley. Plenty of great dining and shopping, quick trolley ride to the waterfront. Easy access to DC and the sites. Loved it. Comfy beds, friendly staff and nice restaurant.

From the moment I walked through doors of the hotel, the staff was friendly and super helpful. My check in time was supposed to be later in the afternoon, but I was allowed to check in earlier, which I was super grateful for, since my flight had just landed. The Hyatt Centric Old Town Alexandria is perfectly located on King Street and just a short walk to the King St.-Old Town Metro stop, which made getting around Alexandria and the surrounding cities super convenient. The hotel is within walking distance to all of the attractions and restaurants in Old Town Alexandria. I would recommend the Hyatt Centric Old Town Alexandria to anyone who wants to stay in Old Town Alexandria and I will definitely be back to this hotel the next time I’m in Alexandria.

Great location - close to metro station. Clean, comfortable

Conveniently located near metro and downtown Alexandria shopping and restaurants. Modern and clean facilities with friendly and helpful staff.

Our rooms were very clean and the beds very comfortable. The location was perfect for walking Old Town ! And although we were right on King St the rooms were very quiet so ideal for sleeping. The hotel staff were all very friendly and professional. Crystal was wonderful and shared important information about the area , parking, restaurants etc. We only had one night but want to return for another visit to take advantage of the proximity to the metro so we can explore the DC area as well as the free King St trolley which runs frequently and all the way down to the river .

Excellent hotel in Old Town Alexandria. Very clean, comfortable and close to shops, restaurants and the Metro, without being right at the Metro station.

Beautiful property very well located, close to many shops and eateries.

Its close to the amtrak station and the metro...about a 5 minute walk

10/10 From the moment I walked into the hotel, I was greeted and checked in. The hotel was clean, the room was nice, and the Bar/ Happy Hour was right on time. I visited the bar and restaurant throughout my stay, and the service was great. The location is moments away from the metro and in the middle of a lot of shops and restaurants.

The customer service here is top notch. The desk staff were friendly and helpful. The Indian food in the restaurant is outstanding! Two blocks to the train. Will stay here again.

Check in was a breeze. Dinner at IndoChen was very good (excellent wine list and bar) but the ambiance was subpar. Noisy. No atmosphere. Location is great. Easy check out. Room could use more storage/closet space.

Great location. Great bed. Breakfast wasn't good. They don't know how to make hot tea

I was disappointed in the lack of complimentary coffee/breakfast options. Couldn't even get a quick cup of coffee without sitting down and ordering a served breakfast. Had to leave the property to grab a quick coffee to-go from the corner store next door.

Large Lobby. Beautifully designed. Heard the Indian Restaurant on site was good but it closed at 9 pm, so wasn't able to experience. Bar also closed early and I was there on a Friday.

Enjoyed our stay at the Hyatt Centric Hotel. Wish the lounge at the restaurant was opened beyond 9:00 p.m. The selections of foods, drinks, etc. in the lobby could have been more extensive. Loved the room and bathroom, very, very clean.

We like the good options for breakfast and everything was in good condition.

This was the second time that I've stayed at this property. Everyone there from the front desk to the dining staff knew who I was just from the previous visit. It's a great great place. The food is great. The service is wonderful. The drinks are great. Everybody makes you feel at home and welcome

I have been excited to try this hotel, which is only a few years old, for awhile now but was highly disappointed in the condition of the hotel. The lobby lounge chairs were detained and soiled, the first room I was given had a huge brown stain in the carpet. The comforter on the bed was ripped. No ice machines on each floor. Super overly priced and burnt food from the on-site restaurant. I was super disappointed with my stay 🙁