Golden Tower Hotel & Spa

Simple, but great breakfast; very friendly and helpful staff.

Quarto, equipe

客室は狭いながらも使いやすかった。よく清掃がされていて快適でした。ホテルの場所もよく夜の寒い中、外食にでかけるのも億劫さを感じなかった。朝食も美味しかった。 日本人のスタッフがとても親切で安心して楽しむことができました。リピートしたいホテルです。

The service from the front desk staff on arrival was excellent. The basic single room was very small and was an attic. From the first day, my body started to itch. On the night of the second day, I found out that my stomach was bitten by something, so I had asked a staff member to change my room the next day. I heard from another hotel staff that after the New Year's holiday, they checked with a professional contractor to make sure there were no bed bugs in the room. This response was professional. However, dissatisfied with the three points. First, one of the front desk staff (who works from midnight to early morning) treated me like an infected patient, although two days before arriving at this hotel, I was tested negative in Barcelona for COVID, flu or other infections. Second, after staying in the first room, my body started to itch, so I applied tick repellent spray. Other customers who might have stayed in the same room complained about it. Then, I was told to cut it out. They treated me like a troubled customer, even though my symptoms started in the first room in THIS hotel, and even the spray itself had a weak smell. Of course, I think it depends on the person's taste in smell, but my Florentine friends that the spray is almost odorless. Third, before checking out, the same person as the front desk staff when I arrived was very arrogant. She needs training in interpersonal communication. Just avoid the same room that I stayed in. The hotel is nice and convenient.

The room was not perfectly clean. There's a stray hair (that's not mine). The bath towel was is the wrong way out. The breakfast service is always excellent,although the space is so close together.