Century Wharf by Urban Space

Great apartment in a great location near to The Bay. Comfortable with free access to the pool and spa facilities. Secure parking for a charge. The only thing lacking was a second large mug and second wine glass. It's our second time staying at Century Wharf and we will certainly stay there again when we visit Cardiff in the future.

1) Information from the concierge re parking was incorrect (I later discovered better information in the Welcome Pack that I had been given) and also the parking space numbers do not run in any order making it difficult to locate your allocated parking space. It also wasn’t easy finding our apartment block from the car park as we were parked opposite a different apartment block entrance. 2) The apartment was very cold on arrival (we kept our coats on for the first half an hour it was that cold) Turns out the heating hadn’t been put on so we had to locate all the heaters and turn them on manually. 3) I had booked an apartment with a balcony but that is not what we were allocated. 4)The bed was a SMALL double, not a standard double. My husband actually fell out of bed on our first night, fortunately no serious injuries. 5) There was no kitchen pack so we couldn’t properly wash any pots. 6) There was no plug for the bath so I couldn’t have a bath (yes there was a shower but I fancied a bath that evening!) We later discovered there was no plug for the kitchen sink either! The management did rectify the kitchen pack (which should have already been in the apartment) and the bath plug, and they also offered a portable heater as the lounge had been slow the warm up, but that wasn’t required in the end.

I booked this trip for my partners birthday a short break in Cardiff to relax and what an amazing place easy to find, great communication a beautiful veiw from a private balcony of the river,parking is paid at £10 / day but left me feeling car was safe and secure and easy access to lifts , there are shops nearby and its not far to anywhere....a 10 minute walk to Cardiff bay or 20 minute walk to Cardiff city center......the kitchen had all the pots n pans youd need for a few days away cooking....i must add cos i read other reviews about communication....i had no issues contacted them few days befor we left from the booking email they sent initially ,all the details were in there all i should stress is make sure you contact them before the weekend as offices are closed on a weekend ...other than that what an amazing team and a fantastic apartment xxx

The property was nice and quiet, just what we needed. A kitchen was important for us and we had everything we needed in the kitchen. Parking instructions was not clear enough. Overall excellent stay

Century Wharf is a gated apartment community which is very safe and secure. It very quiet and pleasant with an on site spa and gym. I was very happy with my stay and me and my girlfriend enjoyed every moment over christmas and new years. Cardiff bay is only a 5 minute walk at most and cardiff central is roughly 15 minute walk which is really convenient. I had no issues during my stay. Thank you for having us

The location and check in are both as described and very convenient. The gated security seems somewhat senseless as the visitor gate is permanently open to the never ending ninja (clad in all black with no lighting and operating electrified bikes) delivery bike riders who zoom through the property. Main heating system did not function in master bedroom, toilet seat broken, swimming pool closed for two weeks which is a prominent advertised asset however booking agent was unaware. The door hinges have dropped on the balcony door allowing for wind noise on breezy evenings to whistle throughout. Dishwasher did not function as it was missing the start button and was not secured to the kitchen unit correctly so the entire thing rocks when you open the door. Oven needs a deep clean also. Tried to follow up with urban space team with zero success while staying there and chasing them for two weeks afterwards to follow up. Very disappointing communications follow up and ownership

Very lovely stay, just dissapointing that the pool was out of service as that had been a big selling point

Apartment was large, clean could do with a bit of tlc. Staff were great. Take care the the parking the numbering system in the undercroft is very confusing. Good safe parking tho.

Great location with stunning views and brilliant facilities. The balcony was a great addition overlooking the river Taf.

Only parking is hard to find you can only park in V visitor spaces which are always busy. Otherwise everything really good and worth.

Well priced and located, but our studio apartment was dated and not properly cleaned (dirty crockery and used wet wipe in bathroom). The fridge also made intermittent loud humming noises that made it hard to sleep, and there was no hand towel or bath mat provided, making it a bit of a safety hazard stepping out of the bath. The property manager did say we could call if there were any issues up to 8pm on the day of arrival, but we discovered these quite late in the day and also didn't want to bother with changing rooms. The complex was huge and not very welcoming or well-maintained, even though the meet and greet service was helpful. Not sure we'd stay again.

The apartment was very clean and tidy in a nice area. About 15 minutes walk from Cardiff Bay, and 20 minutes from the city. Half a mile from Cardiff Bay station with good train links to various places. We had couple of issues when we arrived but they were sorted out quickly by helpful staff. It was a shame we didn't have a view from the balcony but we were on the ground floor. More cutlery and crockery would be useful, especially as there is a dishwasher in the apartment ( two teaspoons is a bit limited.) Overall it was a pleasant stay

Very clean! Nice and warm aswell love the access to the swimming pool

Great base for bay and city centre Very clean and quiet

The property was extremely dirty when we arrived, coffee stains in cups, old food on cutlery and plates, oven greasy and dirty. Fingerprints on every window and glass surface, carpets very dusty. Baths and showere covered with black mould.

Very clean again, and convenient for bay and city. Only thing not perfect was struggling with hot water. There appears to be a water tank, not a boiler, so the hot water ' ran out '. Other than that its great and reasonably priced compared to hotel rooms

Very unclean - the floor was dusty and dirty, the bathroom wasn’t very clean as there was stale urine stains on the toilet bowl. We had to wash all of the plates and cups before we used them and we didn’t dare use any of the pans as they were covered in grease. We opted to use the visitor parking, which is limited so we were unable to come and go as we pleased as we wouldn’t have been able to get another parking space. The other option was to pay £10 a day for a designated space, which we considered to be outrageous money just for a parking space. Unfortunately, we won’t be staying here again.

The staff were nice and made check in & out easy. But the property was in bad condition. The toilet was filthy, we had to clean it ourselves. There was no hot water available at off peak and they told us not to use the boiler on peak unless it’s an emergency. The kettle in the kitchen had rust and lime build up to the point that it’s not useable and one of the pans in the kitchen had rust all over the inside of the pan. I won’t even get started on the state of the balcony. Overall dissatisfaction, I would not recommend this place and this company to anyone. We paid a lot of money but there was not basic cleaning before guests checked in. Very disappointing!

Great location but the apartment was dirty stains on carpets flooring with gaps missing The balcony did not have any seating on it as shown - the glass balcony was filthy Parking is an issue I had reserved parking however you are only given a visitors badge so you have to hunt for a space - we had to wait over 30 mins in the car park to await a space becoming free

Excellent apartment, great view, very peaceful setting. High standard of cleanliness throughout, lovely bathroom including towels and heated rail, plus hand wash and shower gel. Comfy bed.

No real issues. A lovely apartment in a great location.Communicating with the hosts was not good. Our booking ( 5 days) was to include a balcony.Two messages at check-in inquiring about having no balcony went unanswered,

El departamento es realmente muy espacioso, cuenta con lavavajillas, cocina, lavarropas y heladera. El baño tiene un buen tamaño, es algo que siempre tengo en cuenta y tiene un armario para la valija y colgar algo de ropa muy amplio. Si bien la condición general del departamento es un 7.5 cumple para estar unos dias. En lo personal fui caminando todos los dias hacia el centro que son aprx 12 cuadras, es muy directo. Pero tambien tenia el bus al centro a 3 cuadras. La zona es muy tranquila, residencial, hay varios edificios en el complejo y cuenta con pileta la cual no hice uso.

Ground floor balcony is not a balcony,

Easy check in service and plenty of space. Balcony with beautiful view was nice. Comfortable bed and great wifi. Close to train station and very walkable. Highly recommend.

Couldn't get TV to work, small accommodation but had all you needed except a working tv

Here's the reason for the 2 star rating: -good location to shops, restaurants, transit, and Cardiff Bay. -WIFI was good -It was spacious with big rooms NOT SO GOOD -images used in advertisement of Century Wharf rental were false, images taken off the internet, we did NOT have a view of Cardiff Bay but of a road and maybe part of Taff River. -The inside pictures also were not of the place that we were intending to stay at. -no communication 48 hours before check-in -wrong phone number to reach owner, Expedia had to reach out to them and basically the reservation fell through the cracks. -no information on how to use the kitchen, and heating. we were able to reach out to organization to come in and show us how to use heaters. -clothing rack for drying were two racks held together by zip ties -oven was worn down and all the kitchen utensils and frying pans were seriously worn and the frying pans were well past due -kitchen not well stocked with utensils -the towel heater in first bathroom was falling off the wall. -the ceiling lights in the first bathroom were almost all blown so the lighting was extremely dim -the second bathroom - fan did not work, shower was moldy, leaking and not draining properly False advertisment all around and would not recommend!

It’s an interesting property. I had a sixth-floor studio with balcony overlooking the river. It was well appointed, clean and comfortable. There was very little noise from neighbours, and none from outside. Pre-check-in communication, as well as checking in with the concierge, was great, but the ins and outs of navigating security and the layout of the place took a bit of getting used to. All in all, a positive experience.

L'appartement est spacieux, bien équipé, très calme

Really nice place to stay reasonable price the tv didnt work and abit of a smell to the apartment apart from those flaws it was an enjoyble stay.

My booking described the room as, "One Bedroom Apartment with Balcony". As it was a ground floor apartment it had an enclosed patio. The crockery and cutlery were stained from where they had been in the dishwasher, one knife had food baked on it. The television was dated and the remote needs new batteries. The furniture in the bedroom was dated; the mattress was old and past its best. Some of the floor tiles in the bathroom were loose and/or cracked. The shower head was small and dated. Urban Space encourage you to recycle but don't leave you bags or containers to do so. The kitchen light would turn itself off after a few minutes.

No real issues. A lovely apartment in a great location.Communicating with the hosts was not good. Our booking ( 5 days) was to include a balcony.Two messages at check-in inquiring about having no balcony went unanswered,

The communication and response to our questions was immediate.

The apartment was very clean and tidy in a nice area. About 15 minutes walk from Cardiff Bay, and 20 minutes from the city. Half a mile from Cardiff Bay station with good train links to various places. We had couple of issues when we arrived but they were sorted out quickly by helpful staff. It was a shame we didn't have a view from the balcony but we were on the ground floor. More cutlery and crockery would be useful, especially as there is a dishwasher in the apartment ( two teaspoons is a bit limited.) Overall it was a pleasant stay

We booked 3 separate apartments for two nights. All three apartments unfortunately had issues. The first had a leak beneath the bathroom floor tiles and a shower that was constantly dripping. We called maintenance but this was not fixed during our stay. Apartment 2 had the entire front of the tub coming loose (photo attached). Unfortunately the worst by far was apartment 3 which had actual mold growing on the toilet seat when we arrived (picture attached). I will note that they did move us to another unit but this was certainly not the way to start a vacation. After all of these issues, it took over a month to receive a refund for one prepaid night which we had cancelled (well in advance of our stay mind you). We had been told that the refund would be issued as soon as we checked out - but after more than six emails asking for an update it was finally issued a month later - with a £15 service fee taken out. Overall the property is run down and dated. It has the feeling of a low budget college dorm. I would not recommend. I

I was greeted excellently. Taken to my accommodation so I knew exactly which compound I was in. Everything about checking in and checking out was explained in great detail. Loved my room very comfortable, well maintained and clean

Here's the reason for the 2 star rating: -good location to shops, restaurants, transit, and Cardiff Bay. -WIFI was good -It was spacious with big rooms NOT SO GOOD -images used in advertisement of Century Wharf rental were false, images taken off the internet, we did NOT have a view of Cardiff Bay but of a road and maybe part of Taff River. -The inside pictures also were not of the place that we were intending to stay at. -no communication 48 hours before check-in -wrong phone number to reach owner, Expedia had to reach out to them and basically the reservation fell through the cracks. -no information on how to use the kitchen, and heating. we were able to reach out to organization to come in and show us how to use heaters. -clothing rack for drying were two racks held together by zip ties -oven was worn down and all the kitchen utensils and frying pans were seriously worn and the frying pans were well past due -kitchen not well stocked with utensils -the towel heater in first bathroom was falling off the wall. -the ceiling lights in the first bathroom were almost all blown so the lighting was extremely dim -the second bathroom - fan did not work, shower was moldy, leaking and not draining properly False advertisment all around and would not recommend!

All good, thank you. Very good customer service.

The location and check in are both as described and very convenient. The gated security seems somewhat senseless as the visitor gate is permanently open to the never ending ninja (clad in all black with no lighting and operating electrified bikes) delivery bike riders who zoom through the property. Main heating system did not function in master bedroom, toilet seat broken, swimming pool closed for two weeks which is a prominent advertised asset however booking agent was unaware. The door hinges have dropped on the balcony door allowing for wind noise on breezy evenings to whistle throughout. Dishwasher did not function as it was missing the start button and was not secured to the kitchen unit correctly so the entire thing rocks when you open the door. Oven needs a deep clean also. Tried to follow up with urban space team with zero success while staying there and chasing them for two weeks afterwards to follow up. Very disappointing communications follow up and ownership

Property itself fine and good location for bay and city centre Reception staff at gate house most unhelpful just giving you welcome letter Instructions not clear for parking or room location saw others struggling as well Most annoying thing fire alarm went off 3 times from 05.30 Sunday morning 1 resident who was outside said it happened all the time Would use again but other options previously used better

Apartment was large, clean could do with a bit of tlc. Staff were great. Take care the the parking the numbering system in the undercroft is very confusing. Good safe parking tho.

Flat is ample for two people - comfortable bed - free toiletries, towels and new dish cloth & washing up liquid. Fridge, stove, washing machine, dish washer, toaster, iron - everything you need for a comfortable stay. 30 minute walk from center of town / Principality stadium - Central location

We had a great stay. The only thing we found a little difficult was trying to find the building within the complex as there are so many. Otherwise parking was close by, good selection of shops and places to eat near by. It’s a very quiet area.

Very good access point for most of the key things in Cardiff, on a sunny day there are some lovely walks nearby and walking in to the city centre took about 20 minutes. Unfortunately, while we didn’t expect a super modern or high spec apartment, we were surprised by how bare boned it was. You have everything you need but it really it is just somewhere to put your head down. The TV is unreasonably old, and just didn’t work. There is a dvd player, it wasn’t flagged to us that we’d need to take some and while you generally don’t go away to watch tv, the option of some morning tv with our coffees would have been nice. The shower had a severe and audible leak, whoever had cleaned the apartment must have been aware as the shower head was adjusted to lower the sound. This suggests to me little attention in the upkeep of the properties. There are also many mold spots in the bathroom which should be addressed. On arriving, the concierge in century wharf were lovely to deal with, so helpful, supporting our parking issue, but don’t go to them for any needs after this point and there was one employee in particular who was pretty rude. Ensure you book parking in plenty of time. We had phoned the day before about parking but I guess as it was an events weekend, the spaces were all sold out. To be fair, I didn’t inform urban spaces of issues until the day of check-out. we were only there a few days and didn’t want to interrupt our time away. There is a lot to be addressed.

Great spot to stay 10 minutes walk Cardiff bay and little bit more to the city nice place bed was really comfortable could do with few more little coffees left but made me get up get out little earlier would stay again

Easy check in service and plenty of space. Balcony with beautiful view was nice. Comfortable bed and great wifi. Close to train station and very walkable. Highly recommend.

Lovely apartment. Very secure in a gated community. Close to the Bay and about a 20 mins easy walk to the city centre.

Nice big apartment, relatively well equiped. Mine was quite far from the entrance of the complex. Close to the Bay St train station, that brings you to the center in 4 minutes (or you can walk 15min). A thorough cleaning would be needed, you could see dirty stains, paint missing, etc. So not for the pickiest of travelers, but in the ensemble a good option for a stay in Cardiff.

The apartment ist very nice, a lot of space, comfortable bed, big living room, good kitchen and big bathroom. Everything was clean. It's in a huge gated apartment complex but both Cardiff City and Cardiff Bay are in walking distance (20-25 min). You can also take the bus. Mermaid quay with Tesco and Sainsbury's is a 10-minute walk. Check-in was easy, I was met by a very nice member of staff who showed me how everything worked. One thing though: there was no dishwasher, though dishwasher tabs had been especially laid out. There was a washing machine though, but no detergent. So maybe staff confused the two?

Convenient to bay area, and center of town

Convenient location for Cardiff Castle and Mermaid Quay