Name: Holiday Inn Express & Suites Heath - Newark by IHG
Address: 1405 Hebron Road, Heath, Ohio, United States of America, Heath, Ohio, US
Price range: $84–$439 per night
Rating: 9

What guests think

Reviews of Holiday Inn Express & Suites Heath - Newark by IHG cite friendly staff, clean and spacious rooms, and a convenient location near dining, while noting recurring pool closures, occasional noise, and intermittent maintenance or service issues.

Some report blinking alarm lights, loud HVAC, or blinds that don't fully darken rooms. Breakfast earns frequent praise for selection and taste, though a few found items dry or wished weekend service started earlier. Overall, expect a convenient, reasonably comfortable stay with friendly service, but check the pool status and be prepared for occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently mention the saltwater pool and hot tub; several enjoyed them, but multiple reviews report unexpected pool closures and note the pool is small or cooler than desired. Parking is easy, though one guest reported a vehicle break-in and lack of cameras.

Related guest reviews

6

John

Jan 22, 2023

·

Stayed 2 nights

Staff very pleasant and helpful, Pool is quite small for size of property

2

Samantha

Dec 7, 2025

·

Stayed 1 night

UPON COMPLETION of check in we were informed that the pool was out of operation which was the main reason we chose this hotel. I was informed after I had signed the paper and paid the deposit. Upon entering the room the heat was completely off. It was COLD ! Given it’s only 25 degrees outside. What happened to leaving the heat on a moderate setting so you’re not walking into a cold room ? There are no room darkening curtains so we were up with the birds and the sheer curtain was tattered and torn. But it did at least go up and down properly. When I contacted the third party app where I booked the room the agent was informed that I had been notified of the pool prior to check in. If you consider the end stage of check in prior to than that is correct. Their explanation of the heat was that the thermostat is located on the wall. There’s no excuse to not leave the rooms set at a moderate temperature so they’re not cold upon entry. A stink bug crawled in my husbands foot while laying on the bed. The sausage and biscuits were so dry they could have been left to sit in the warmers all night long. We travel to this area several times a year to visit family. I WILL NEVER STAY IN THIS HOTEL AGAIN. Our 9 y/o daughter was so disappointed to not be able to swim. The pool and breakfast are my top two requirements in choosing a hotel. We were told the pool went down suddenly the day before my scheduled check in. Plenty of time for a message to be sent informing us of this.

8

Shane

Sep 27, 2025

·

Stayed 4 nights

Power went out in the entire hotel one night for an hour or so for some unknown reason.

10

Jeffrey

Jan 27, 2025

·

Stayed 3 nights

Stayed here while in yown visiting family. Everything was very clean and well kept, staff was extremely friendly and helpful. Breakfast was good and had many options. Tooms were spacious and clean. We enjoyed the salt water pool, just wish it was a little warmer.

2

Hali

Nov 16, 2025

·

Stayed 2 nights

The staff are nice. Stay two nights. Pick up truck was broken into. There’s no cameras on the property. The area is clearly not well surveillance. Tools were stolen.

4

Ronda

Dec 8, 2025

·

Stayed 1 night

We had an early Hockey game and didn't stay for breakfast. NO COFFEE POT IN THE ROOM WAS THE DEAL BREAKER. We booked this hotel so the kids could enjoy the pool and it was closed. I also found a used band aid on the floor in room. We will be staying at another hotel

10

susan

Nov 24, 2023

·

Stayed 1 night

Salt water pool

10

Denise

Feb 19, 2025

·

Stayed 2 nights

Loved salt water pool and hot tub

10

Connie

Sep 29, 2025

·

Stayed 2 nights

Parking was easy. Breakfast was good and staff was friendly.

10

Christine

Feb 21, 2023

·

Stayed 1 night

Great new property! Very clean and perfect for what we needed. The pool was warm, even though a little small. Kids enjoyed themselves.

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Cleanliness

Cleanliness feedback is mixed: many describe very clean rooms and common areas, while others found hairs in showers, dirty towels or floors, odors, and occasional pest sightings.

Related guest reviews

8

Timothy

Aug 27, 2024

·

Stayed 1 night

The property appeared to be new and it was a short drive away from where I was attending, that being said the room I had was not clean and left a lot to be desired. First the bath tub had obviously been used that day or slightly before as there was hair in it that i had to get out, the tub bottom had rust stains from the water. Also the soap dispensers were empty and they didnt offer travel or samples. All summed up it was an okay stay not worth the price however in my opinion.

6

Karen

Sep 6, 2024

·

Stayed 1 night

The room was not as clean as most places I’ve stayed. There were food crumbs around the waste basket and dirt in the bathroom. Also, not all the ceiling lights worked in the bathroom.

8

Michael

Mar 15, 2025

·

Stayed 2 nights

I found dirty towels in the closet when I entered the room

10

matt

Sep 8, 2024

·

Stayed 1 night

Very clean and quiet

10

Carolyn

Jul 28, 2025

·

Stayed 1 night

Very clean hotel. Friendly staff. Nice breakfast assortment.

4

Ronda

Dec 8, 2025

·

Stayed 1 night

We had an early Hockey game and didn't stay for breakfast. NO COFFEE POT IN THE ROOM WAS THE DEAL BREAKER. We booked this hotel so the kids could enjoy the pool and it was closed. I also found a used band aid on the floor in room. We will be staying at another hotel

10

Todd

Mar 5, 2025

·

Stayed 1 night

Everything looked to be new and very clean! Breakfast was great lots of options!

10

Mona

Jul 15, 2025

·

Stayed 2 nights

Although, we did have to change rooms bc the first room was not very clean and had a bad smell. The concierge was very helpful and changed our room. The second room was very good. We have stayed at this facility many times in the past couple years and have always had a great experience.

6

Mary

Sep 25, 2025

·

Stayed 1 night

Dirty floors in elevator. Hairs in the shower. Staff were friendly. Breakfast was good

10

Mathew

Aug 2, 2024

·

Stayed 1 night

Super clean! Staff was very nice. Breakfast had a good variety. Close to where we needed to be and lots of shopping/food options up the road.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many noting quiet stays despite a nearby road. Some guests experienced sleep disruptions from blinking alarm lights, loud HVAC, or light-leak blinds, and a few reported maintenance issues like cracked tile or nonworking features.

Related guest reviews

6

Brian

May 31, 2023

·

Stayed 1 night

The hotel was nice. We had a few issues though. The rooms have a blinking fire alarm device that is very bright. It makes it hard to sleep. When I mentioned this at check out, they said they usually offer the customer something to put in front of the light. I wish we knew about that. It was also very noisy from midnight to 3 am. Almost like people were stomping on the floor above us. I'm not sure if that was because we were near the elevator or not. The beds were comfy and clean. Our blinds were broken, but the staff fixed them for us. The hotel accidentally charged my credit card for the rooms, even though we prepaid through Expedia. They are crediting that money back to me without any issues. Be sure to check your credit card account, after your stay though.

8

Cyndi

Mar 30, 2025

·

Stayed 2 nights

Room had comfortable beds and nice bedding. Shades were nice and blocked out all the light. Sadly there was a smoke alarm or something that had a bright light flashing every min or so through the night, making me wake up frequently. The air conditioner was also very loud.

6

Brenda

Nov 8, 2025

·

Stayed 1 night

Pillows are soft but the bed is hard on my back and gas kept me up good but of the night i had some sleep but not enough

8

Diane

May 24, 2025

·

Stayed 1 night

The ac unit in the room make loud noises and there was a huge crack in the shower tile. We asked for another room and were given one quickly and courteously.

10

Ashley

Aug 17, 2025

·

Stayed 5 nights

This hotel was such a great place for our week-long stay! Staff was very friendly, rooms were clean, shower was always hot, and the bed was extremely comfortable. Despite being next to the main road, our room was quiet and peaceful. I did not use the pool or eat the breakfast, so I can't comment on those. Thank you so much for a relaxing experience, would definitely stay here again.

10

Daniel

Nov 17, 2023

·

Stayed 4 nights

Rooms are good size, friendly staff, very clean property.

10

Nicholas

Oct 9, 2023

·

Stayed 1 night

I recommend staying towards the back of the hotel as the front does have a little traffic noise.

8

Matthew

Oct 14, 2025

·

Stayed 1 night

Room was very nice and large. No issues with the room. Breakfast was a disappointment. It’s the same breakfast they always have which is usually pretty good. The sausage and biscuits tasted like they were several days old and just warmed up. I couldn’t even eat them they were so bad.

10

Gary

Sep 13, 2025

·

Stayed 1 night

Large room

10

Charles

Jan 21, 2025

·

Stayed 1 night

Very friendly, helpful and professional registration staff. Room was very comfortable, clean, quiet and spacious. I highly recommend this hotel and would definitely stay here again.

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Service

Service is often praised as friendly, helpful, and accommodating, including quick room changes and attentive front desk. However, a few reviews cite rude interactions, reservation or billing mishaps, and maintenance requests not addressed.

Related guest reviews

10

Toshiyuki

May 1, 2025

·

Stayed 1 night

Clean, well maintained property with very attentive staff

10

Anna

Aug 3, 2025

·

Stayed 3 nights

My children and I have stayed in this hotel several times and always find it to be clean and comfortable. The breakfast is excellent and a very nice feature. The hotel is on a somewhat busy road but we have never noticed much noise from the street. The staff is very friendly and helpful. We will definitely stay here again when we're in the area!

10

Chad

Aug 7, 2024

·

Stayed 2 nights

Newer and clean property. Customer service was good, except I requested maintenance and they never arrived.

10

Katherine

Nov 29, 2024

·

Stayed 3 nights

We didn’t like was that the trash bags were left in the bottom or side of the bin and not opened and put in the can. Our double room only had 3 towels and we had 4 people so had to call down but they were brought up promptly. Geri at the desk was awesome.

2

Patti

May 9, 2025

·

Stayed 2 nights

We had reservations for 2 nights, 2 rooms. Pre paid, with receipt. When arriving, Dawn could only find a reservation for 1 room. Refused to acknowledge my pre paid receipt, and was very rude! To the point i was embarrassed in front of other customers. Then only printed me out a cancellation for 1 room. I now have over 600$ charge on my credit card that i have to deal with. I have never seen worse customer service! She even laughed at me at one point. I would not, and will not reccomend this hotel!

10

Deborah A

Sep 22, 2024

·

Stayed 2 nights

Room very clean. Elderly gentleman at check in was amazing and girl at breakfast place so helpful and kind. Thank you! We will be back again. Have done so many times!

6

Shelagh

Sep 9, 2025

·

Stayed 5 nights

Our toilet was broken and we were told maintenance doesn’t work on weekends so it’ll have to wait till Monday, then never came on Monday either, not exactly an ideal situation.

10

Matt

Nov 3, 2025

·

Stayed 1 night

Staff was very friendly and helpful

10

Julie

Aug 11, 2025

·

Stayed 1 night

Close to everything. Staff extremely helpful. Nice continental breakfast!!!

4

zack

Dec 15, 2024

·

Stayed 1 night

Woman at the front desk wasn't professional and didn't know the hotel well enough to know what side my room was on for parking, light bulbs were out making the room very dim. Never have i had these issues before, and its making me contemplate coming back.

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AI-generated summary based on recent guest reviews

Location

Location is convenient to shops, restaurants, and local venues, with easy access to the area. A few mention traffic noise at the front or tricky left turns, and one review noted farm odors nearby.

Related guest reviews

2

Robert

Apr 25, 2025

·

Stayed 1 night

This hotel is located in front of a farm where the smell of fresh manure was so overwhelming that it permeates the room. Totally disgusting. In addition, the bathroom floor was covered with a rubber mat that hid the warped floor and loose flooring material. This room should not be allowed to be rented until the floor is fully repaired at the hanficap-designed shower eliminates leaking from the shower. I used my key cash to pay for the room and literally paid nothing. At that, it was too much to pay. I really think my key cash should be restored.

10

Amy

Jun 23, 2024

·

Stayed 2 nights

Close to plenty of shops and restaurants!

10

Lou

Feb 26, 2023

·

Stayed 1 night

Hard to get out of when turning left. Otherwise it was great.

10

Susan

Aug 3, 2024

·

Stayed 1 night

Very clean and quiet, friendly staff, easy check in. Convenient location to Legend Valley event. Great place for an overnight stay and fair price!

10

Ashley

Aug 17, 2025

·

Stayed 5 nights

This hotel was such a great place for our week-long stay! Staff was very friendly, rooms were clean, shower was always hot, and the bed was extremely comfortable. Despite being next to the main road, our room was quiet and peaceful. I did not use the pool or eat the breakfast, so I can't comment on those. Thank you so much for a relaxing experience, would definitely stay here again.

10

Nicholas

Oct 9, 2023

·

Stayed 1 night

I recommend staying towards the back of the hotel as the front does have a little traffic noise.

10

Norman

Nov 16, 2024

·

Stayed 3 nights

Close to where I was working. Clean but I would have liked breakfast to start earlier. 7:30am on the weekends was late.

10

Beth

Apr 19, 2025

·

Stayed 1 night

This was a very nice hotel for the night I was there. Close to restaurants and that helps if you are not familiar with the area. Front desk was friendly and ready to help. I will stay there again!

8

Alexander

Jul 20, 2025

·

Stayed 3 nights

Easy access to area around.

10

Ronda

Jul 6, 2023

·

Stayed 1 night

Spacious rooms, clean, quiet & plenty of towels! The breakfast was remarkable & always attended to with a great variety. We used to stay at different hotel in this area when visiting friends & family but this place has changed our minds. Can't wait to come visit again!!!

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Dining

Breakfast draws frequent compliments for variety and quality. Some guests found certain items dry, had a hygiene concern in one instance, or wished weekend service started earlier.

Related guest reviews

4

Rick

Sep 1, 2025

·

Stayed 2 nights

My wife found a large string of hair in the breakfast item "sausage gravey" after she had eaten 3/4 of it. This was the worst thing. The rooms blinds were electric and would not close all the way.

10

Kimberly

May 31, 2024

·

Stayed 1 night

Breakfast was quite good for the type of hotel. Property is in good shape.

2

Samantha

Dec 7, 2025

·

Stayed 1 night

UPON COMPLETION of check in we were informed that the pool was out of operation which was the main reason we chose this hotel. I was informed after I had signed the paper and paid the deposit. Upon entering the room the heat was completely off. It was COLD ! Given it’s only 25 degrees outside. What happened to leaving the heat on a moderate setting so you’re not walking into a cold room ? There are no room darkening curtains so we were up with the birds and the sheer curtain was tattered and torn. But it did at least go up and down properly. When I contacted the third party app where I booked the room the agent was informed that I had been notified of the pool prior to check in. If you consider the end stage of check in prior to than that is correct. Their explanation of the heat was that the thermostat is located on the wall. There’s no excuse to not leave the rooms set at a moderate temperature so they’re not cold upon entry. A stink bug crawled in my husbands foot while laying on the bed. The sausage and biscuits were so dry they could have been left to sit in the warmers all night long. We travel to this area several times a year to visit family. I WILL NEVER STAY IN THIS HOTEL AGAIN. Our 9 y/o daughter was so disappointed to not be able to swim. The pool and breakfast are my top two requirements in choosing a hotel. We were told the pool went down suddenly the day before my scheduled check in. Plenty of time for a message to be sent informing us of this.

10

Anna

Aug 3, 2025

·

Stayed 3 nights

My children and I have stayed in this hotel several times and always find it to be clean and comfortable. The breakfast is excellent and a very nice feature. The hotel is on a somewhat busy road but we have never noticed much noise from the street. The staff is very friendly and helpful. We will definitely stay here again when we're in the area!

10

Ronald

May 27, 2024

·

Stayed 2 nights

Modern and quiet; the breakfast was excellent!

10

Gina

Jun 23, 2024

·

Stayed 2 nights

Property was well maintained and clean. Spacious rooms with nice furnishings. Love the blackout shades! Only improvements I would suggest is to have larger trash cans I the room and use comforters/duvet that don't slide so easily off the foot end of the bed. Last recommendation would be to start the breakfast earlier on the weekends. We needed to be out and headed to my daughter's swim meet by 7AM. The breakfast did not start until 730. Most other hotels we have stayed at offer breakfast starting at 6 or 6:30.

10

Carolyn

Jul 28, 2025

·

Stayed 1 night

Very clean hotel. Friendly staff. Nice breakfast assortment.

10

Arthur

Jul 27, 2023

·

Stayed 1 night

Very clean. Fantastic breakfast.

8

Matthew

Oct 14, 2025

·

Stayed 1 night

Room was very nice and large. No issues with the room. Breakfast was a disappointment. It’s the same breakfast they always have which is usually pretty good. The sausage and biscuits tasted like they were several days old and just warmed up. I couldn’t even eat them they were so bad.

10

Mathew

Aug 2, 2024

·

Stayed 1 night

Super clean! Staff was very nice. Breakfast had a good variety. Close to where we needed to be and lots of shopping/food options up the road.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$116
February	$116
March	$121
April	$141
May	$162
June	$154
July	$156
August	$146
September	$188
October	$132
November	$121
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $151	2 $145	3 $134
4 $92	5 $131	6 $155	7 $124	8 $122	9 $180	10 $158
11 $89	12 $135	13 $139	14 $133	15 $123	16 $176	17
18 $92	19 $120	20 $121	21 $125	22 $122	23 $101	24 $143
25 $84	26 $120	27 $129	28 $122	29 $104	30 $100	31 $92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $288	17 $335	18 $356	19 $361
20 $149	21 $167	22 $155	23	24	25 $439	26
27 $126	28 $168	29 $176	30 $165

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Standard Room

Suite, 1 King Bed

Suite, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Roll-In Shower (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Heath - Newark by IHG

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Prices for upcoming dates