Chileno Bay Resort & Residences, Auberge Collection

Incredible grounds, attentive staff, amazing food. 5 stars all around!

Loved everything about this hotel! 10/10 recommend. The daily touches (protein shake shots, pool popsicles, chocolates left in room) were my favorite part. The service was next level. Everything would expect at a 5 star!

While the property itself is beautiful, the overall experience did not feel consistently luxury, especially for the price point. True luxury is about anticipation and execution, and that is where this stay fell short. There were repeated service lapses throughout our visit. Drinks arrived incomplete, an appetizer was forgotten, and our dinner reservations were mishandled twice. Housekeeping was missed one day, and we had to call maintenance to fix the lights in our room. At the pool, service felt limited once settled in, including no proactive towel refreshes or basic upkeep at loungers. These details may seem small individually, but together they detract from a seamless experience. Although the resort markets itself as family friendly, pool food does not begin until 11 a.m. and drinks until 10 a.m., which does not work well for families with young children who are at the pool early. We were also surprised by a $3,500 incidental hold. A charge appeared on our folio that was not ours, and staff seemed unclear on the difference between a refund and a reversed credit card charge. Late checkout was initially denied, then granted after the resort acknowledged an error. Most staff were kind and well intentioned, but service consistency was lacking. This was especially noticeable compared with Susurros del Corazón, Auberge.

Beautiful resort property with great staff that truly care about your experience. Everything is well thought out and they go out of their way to ensure you have a great trip.

The most amazing thing about this property is the staff. They take hospitality to an entirely different level. I celebrated my birthday here Solo and it was not missed at any point during the vacation and was recognized when I checked in at the bar when I ordered drinks and even my last breakfast at Comal.