The Grand Hotel Birmingham
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Om detta boende
Här har du tillgång till dygnet runt-öppet fitnesscenter och kan njuta av terrassen. Detta hotell har även gratis wi-fi, conciergetjänster och bankettsal.
Bekvämligheter
Här har du tillgång till dygnet runt-öppet fitnesscenter och kan njuta av terrassen. Detta hotell har även gratis wi-fi, conciergetjänster och bankettsal.
Företagsfaciliteter
Gäster har tillgång till bland annat kemtvätt/tvättjänster, reception (öppen dygnet runt) och bagageförvaring. Detta hotell har 10 konferensrum för olika typer av möten och events.
Måltider
Du kan äta på hotellets restaurang, eller ta det lugnt på rummet med deras rumsservice dygnet runt. Avsluta dagen med en drink på boendets bar. Engelsk frukost serveras på vardagar mellan 06.30 och 10.00 och på helger mellan 07.00 och 11.00 mot en avgift.
Rum
Känn dig som hemma i ett av de 185 luftkonditionerade rummen med espressobryggare och smart-tv. Gratis wi-fi gör att du kan hålla dig uppkopplad, och kabel-tv erbjuder underhållning. Badrum med badkar eller dusch, regndusch och gratis toalettartiklar. På rummet finns telefon, värdeförvaringsskåp och kaffe- och tebryggare.
Läge
The Grand Hotel Birmingham ligger centralt i Birmingham, en fem minuters bilfärd från både Utilita Arena Birmingham och Bullring & Grand Central. Detta hotell ligger 5,3 km från University of Birmingham och 22,8 km från National Exhibition Centre (NEC).
Vad finns i närheten
Birmingham Cathedral(0.1 miles)
Victoria Square(0.2 miles)
Shopping District(0.2 miles)
Birmingham Museum och konstgalleri(0.2 miles)
Birminghams stadshus(0.2 miles)
Chamberlain Square(0.3 miles)
Birmingham Christmas Market(0.3 miles)
High Street(0.3 miles)
Birmingham Children's Hospital(0.3 miles)
Bullring & Grand Central(0.4 miles)
Rotunda(0.4 miles)
Centenary Square(0.4 miles)
St. Paul's Church(0.4 miles)
ODEON(0.4 miles)
Library of Birmingham(0.4 miles)
The Grand Hotel Birmingham rekommenderar att du använder flygplatsen Birmingham Airport (BHX)(16.2 miles)
Restaurang
Rökfria rum
Rumservice
Kemtvätt
Städning
Bankettinrättningar
Läge
1 Church Street, Colmore Business District, Birmingham, England, Storbritannien
Birmingham Cathedral (0.1 miles)
Victoria Square (0.2 miles)
Shopping District (0.2 miles)
Birmingham Museum och konstgalleri (0.2 miles)
Birminghams stadshus (0.2 miles)
Chamberlain Square (0.3 miles)
Gästrecensioner
9.1
Storartat
Baserat på 2 652 verifierade recensioner
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På The Grand Hotel Birmingham berömmer gästerna konsekvent det centrala läget, den eleganta historiska renoveringen, de bekväma rummen och den vänliga personalen. Återkopplingen gällande frukost och bar är dock mer blandad, med rapporter om långsam service och ett begränsat utbud sent på kvällen.
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Vad gäster tycker
På The Grand Hotel Birmingham berömmer gästerna konsekvent det centrala läget, den eleganta historiska renoveringen, de bekväma rummen och den vänliga personalen. Återkopplingen gällande frukost och bar är dock mer blandad, med rapporter om långsam service och ett begränsat utbud sent på kvällen.
De flesta beskriver mycket rena rum och vackra gemensamma utrymmen, även om några noterar brister som damm, mögel eller fläckiga handdukar. Rummen är generellt sett tysta och välutrustade, men vissa gäster nämner mindre planlösningar, dålig belysning eller begränsat utrymme för att klä sig, fasta fönster, temperaturproblem och enstaka ljud från evenemang. Sammantaget passar det resenärer som söker stil och bekvämlighet i Birminghams centrum.
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Faciliteter
Utrymmena känns exklusiva, med en populär cocktailbar och restaurang, ett litet gym och rabatterad parkering i närheten. Gäster behöver ibland boka bord i baren, utbudet av sen kvällsmat är begränsat, ljud från evenemang kan märkas och ett tillgänglighetsproblem med en hiss rapporterades.
Relaterade gästrecensioner
10
Tay-yibah
15 juli 2024
·
Stannade 2 nätter
Quality amenities in a lovely building. The bed was comfy, TV smart and bathroom was well fitted. Only downside is the property is located in the city centre - on the weekends there can be loud music at venues nearby however the staff were quick to move us to a higher room to avoid being disturbed! Lack of parking is a universal issue for the city centre hotels but the B4 car park is a 5 minute walk away and was a good price with the hotel discount.
Quality amenities in a lovely building. The bed was comfy, TV smart and bathroom was well fitted. Only downside is the property is located in the city centre - on the weekends there can be loud music at venues nearby however the staff were quick to move us to a higher room to avoid being disturbed! Lack of parking is a universal issue for the city centre hotels but the B4 car park is a 5 minute walk away and was a good price with the hotel discount.
10
Nathan
8 aug. 2023
·
Stannade 3 nätter
The Grand Hotel is a fantastic refurbishment, in a lovey building in the heart of the city. Very comfortable room and little noise. One small issue, having a bar the requires you book if you want a drink on Saturday afternoon, even as a resident, seems poor.
The Grand Hotel is a fantastic refurbishment, in a lovey building in the heart of the city. Very comfortable room and little noise. One small issue, having a bar the requires you book if you want a drink on Saturday afternoon, even as a resident, seems poor.
10
JOANNE
11 maj 2024
·
Stannade 1 natt
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
8
Julie
22 maj 2023
·
Stannade 1 natt
The only thing that was disappointing was bar didn’t serve any non alcoholic lager or any sort of fruit cider not everyone likes wine or cocktails
The only thing that was disappointing was bar didn’t serve any non alcoholic lager or any sort of fruit cider not everyone likes wine or cocktails
10
Richard
20 maj 2025
·
Stannade 1 natt
Great city centre hotel- well located and walkable to shops and restaurants nearby. Close to central station also have parking nearby which they validate/discount. Small but well appointed gym and lovely in house bar. Room was spacious and quiet given the loaction
Great city centre hotel- well located and walkable to shops and restaurants nearby. Close to central station also have parking nearby which they validate/discount. Small but well appointed gym and lovely in house bar. Room was spacious and quiet given the loaction
8
Russell
8 dec. 2024
·
Stannade 1 natt
This is very much a specific issues as an electric wheelchair user. This is my second time visiting the hotel and the second time the lift, for wheelchairs to get in to the building has been malfunctioning. I was trying to get to an event for a start time, and the lift did not work. The staff seemed clueless on what to do, trying to find a manager, despite me saying it had happened before, and to just let me out through the staff route. I REALLY don't mind seeing the back of house when I'm in a hurry, especially as its all level access with a modern lift between floors. If you're in the same situation as me, needing a lift that isn't working, ask to go through the staff passage, its the key card locked door to the left hand side behind the reception desk. To The Grand, please sort the platform lift, it really lets down your hotel which is otherwise excellent, and the accessible rooms are fantastic, can't fault them, just fix the lift!
This is very much a specific issues as an electric wheelchair user. This is my second time visiting the hotel and the second time the lift, for wheelchairs to get in to the building has been malfunctioning. I was trying to get to an event for a start time, and the lift did not work. The staff seemed clueless on what to do, trying to find a manager, despite me saying it had happened before, and to just let me out through the staff route. I REALLY don't mind seeing the back of house when I'm in a hurry, especially as its all level access with a modern lift between floors. If you're in the same situation as me, needing a lift that isn't working, ask to go through the staff passage, its the key card locked door to the left hand side behind the reception desk. To The Grand, please sort the platform lift, it really lets down your hotel which is otherwise excellent, and the accessible rooms are fantastic, can't fault them, just fix the lift!
10
Leyla
16 feb. 2025
·
Stannade 1 natt
Great hotel right in the centre of Birmingham. Gorgeous interiors and friendly, welcoming staff. We used a nearby car park and got 50% off the price when we validated it at the hotels front desk. We will definitely be staying here again.
Great hotel right in the centre of Birmingham. Gorgeous interiors and friendly, welcoming staff. We used a nearby car park and got 50% off the price when we validated it at the hotels front desk. We will definitely be staying here again.
6
Fred
12 okt. 2024
·
Stannade 3 nätter
There were wedding parties in the ball room two nights. The sound from the DJ was audible until well after 2 am. Not at all quiet.
There were wedding parties in the ball room two nights. The sound from the DJ was audible until well after 2 am. Not at all quiet.
10
Gosia
22 aug. 2025
·
Stannade 1 natt
Comfortable room, bed, nice bathroom, gym small but nobody in it and the bar is good for lunch (those service was a little slow) or an evening drink.
Comfortable room, bed, nice bathroom, gym small but nobody in it and the bar is good for lunch (those service was a little slow) or an evening drink.
10
Jane
28 okt. 2024
·
Stannade 1 natt
Great place loved it.. I was there for a ball. Staff were great in reception. Bar open late night after the ball would have been good.. we had to walk a long way about 30 of us to have some late night drinks. Rooms were lovely.
Great place loved it.. I was there for a ball. Staff were great in reception. Bar open late night after the ball would have been good.. we had to walk a long way about 30 of us to have some late night drinks. Rooms were lovely.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
De flesta gäster tycker att The Grand Hotel Birmingham är mycket rent eller fläckfritt. Ett mindre antal rapporterade brister som dammiga ytor, mögel i badrum, fläckiga handdukar eller sängkläder, eller enstaka insekter.
Relaterade gästrecensioner
6
Michael
21 aug. 2025
·
Stannade 1 natt
Large deceased insect on windowsill. No TV channel summary. Beds that moved about. Up and down stairs to get to room. Shower head leaked from joint where it was screwed into connecting pipe. No ability to open window fir fresh air. Very convenient location, generally clean.
Large deceased insect on windowsill. No TV channel summary. Beds that moved about. Up and down stairs to get to room. Shower head leaked from joint where it was screwed into connecting pipe. No ability to open window fir fresh air. Very convenient location, generally clean.
6
Kimbeily
20 maj 2025
·
Stannade 5 nätter
Room was slightly dirty - mould around lower panel of shower door, slightly stained sheets, 2 spiders in the 5 days I spent there. There is a small flight of stairs to go up from the street to the lobby. It was also my birthday which I mentioned when booking but there was nothing special from the hotel. Hence the points off for cleanliness and service. Was a pretty cool hotel otherwise and great location.
Room was slightly dirty - mould around lower panel of shower door, slightly stained sheets, 2 spiders in the 5 days I spent there. There is a small flight of stairs to go up from the street to the lobby. It was also my birthday which I mentioned when booking but there was nothing special from the hotel. Hence the points off for cleanliness and service. Was a pretty cool hotel otherwise and great location.
8
Pat
21 mars 2023
·
Stannade 1 natt
Comfortable room, a little dusty!
Comfortable room, a little dusty!
10
A
17 mars 2024
·
Stannade 1 natt
Absolutely spotless room and bathroom.
Absolutely spotless room and bathroom.
10
Andrea
4 maj 2024
·
Stannade 1 natt
Great hotel. Even though slow service in the Madaleine bar, it has a nice ambience. Would recommend that you reserve a seat or else would end up on a bar stool which I deemed uncomfortable. Breakfast time service they could not do enough for you even though asked for brown sauce and got red. Room great, beds comfortable but housekeeping needs to sort out the cleanliness of the room as a lot of dust but that maybe is due to it being an old building. Would definitely recommend staying there.
Great hotel. Even though slow service in the Madaleine bar, it has a nice ambience. Would recommend that you reserve a seat or else would end up on a bar stool which I deemed uncomfortable. Breakfast time service they could not do enough for you even though asked for brown sauce and got red. Room great, beds comfortable but housekeeping needs to sort out the cleanliness of the room as a lot of dust but that maybe is due to it being an old building. Would definitely recommend staying there.
4
Laqueisha
15 nov. 2025
·
Stannade 1 natt
The hotel itself is nice and very clean. Staff let it down, they must literally hire anyone, no people skills or customer service skills. I stayed in one of the suites, when paying premium prices to stay in Birmingham, I expect premium service not travel lodge experience
The hotel itself is nice and very clean. Staff let it down, they must literally hire anyone, no people skills or customer service skills. I stayed in one of the suites, when paying premium prices to stay in Birmingham, I expect premium service not travel lodge experience
10
Elizabeth
16 nov. 2025
·
Stannade 1 natt
Clean room, lovely staff, great vibes and location
Clean room, lovely staff, great vibes and location
6
Le Quan Anne
8 dec. 2022
·
Stannade 4 nätter
The service and condition of the hotel are very good. Except there was black stain (looks like mold stain) and yellow dots on the towel. It is totally unacceptable in such a high ranking hotel.
The service and condition of the hotel are very good. Except there was black stain (looks like mold stain) and yellow dots on the towel. It is totally unacceptable in such a high ranking hotel.
10
Carolyn
29 mars 2025
·
Stannade 1 natt
Excellent central location. All facilities very clean. Very helpful & friendly staff. Good quality breakfast. A very pleasant stay, thank you.
Excellent central location. All facilities very clean. Very helpful & friendly staff. Good quality breakfast. A very pleasant stay, thank you.
10
Andrew
24 aug. 2025
·
Stannade 1 natt
Very clean and comfortable, I’m not sure why I have to enter a rating for eco friendliness though. I haven’t got a clue what their policies are
Very clean and comfortable, I’m not sure why I have to enter a rating for eco friendliness though. I haven’t got a clue what their policies are
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Rummen är bekväma och ofta rymliga med badrum och sängar av god kvalitet, och många gäster uppskattade lugna vistelser. Vissa rapporterade mindre planlösningar, dålig belysning eller begränsat utrymme för att klä sig, fasta fönster eller problem med temperaturregleringen, och enstaka ljud från evenemang eller utrustning.
Relaterade gästrecensioner
8
Gary
21 juli 2024
·
Stannade 1 natt
Great looking hotel. Bar outstanding. Bedroom pretty good but black out blinds and curtains useless. Sunshine woke us up around 5am not what was needed after good night out!
Great looking hotel. Bar outstanding. Bedroom pretty good but black out blinds and curtains useless. Sunshine woke us up around 5am not what was needed after good night out!
8
Andrea
4 sep. 2023
·
Stannade 2 nätter
Beautiful hotel, with a lovely bar area. Our room (410) was big, but lots of wasted space. No dressing table and bad lighting. The bathroom needs blinds as it's uncomfortably bright in the morning. And despite being above the main street, you couldn't hear anything!
Beautiful hotel, with a lovely bar area. Our room (410) was big, but lots of wasted space. No dressing table and bad lighting. The bathroom needs blinds as it's uncomfortably bright in the morning. And despite being above the main street, you couldn't hear anything!
8
Jon
12 okt. 2024
·
Stannade 1 natt
The hotel itself is a very good experience; however, the rooms were freezing when we first arrived and took an hour or so to warm up. Additionally, the room is very dark due to the gloomy lighting, making it difficult for my wife to get ready. The absence of a dressing table was also a bit of a negative.
The hotel itself is a very good experience; however, the rooms were freezing when we first arrived and took an hour or so to warm up. Additionally, the room is very dark due to the gloomy lighting, making it difficult for my wife to get ready. The absence of a dressing table was also a bit of a negative.
10
Elise
31 aug. 2025
·
Stannade 1 natt
Lovely room. Clean and with a good bed. Wish windows opened though as couldn’t figure out the temperature control other than off and on. Great shower as well. Managed to set off the smoke alarm as kettle didn’t switch off, but got it replaced immediately. Impressed with speed that staff got here, even if one of them did wander around checking for signs of smoking. (We don’t). Really loud party downstairs/outside that the non-opening windows didn’t block, that went on for hours. Fast check in.
Lovely room. Clean and with a good bed. Wish windows opened though as couldn’t figure out the temperature control other than off and on. Great shower as well. Managed to set off the smoke alarm as kettle didn’t switch off, but got it replaced immediately. Impressed with speed that staff got here, even if one of them did wander around checking for signs of smoking. (We don’t). Really loud party downstairs/outside that the non-opening windows didn’t block, that went on for hours. Fast check in.
10
Rachel
15 apr. 2025
·
Stannade 1 natt
Great hotel & location. Room heating / cooling didn’t work but it was ok temperature so didn’t call anyone as it was late. Quiet room even on 2nd floor & city centre location
Great hotel & location. Room heating / cooling didn’t work but it was ok temperature so didn’t call anyone as it was late. Quiet room even on 2nd floor & city centre location
6
Emily
25 juli 2025
·
Stannade 1 natt
I booked this property as a treat but ended up disappointed. The hotel looks very nice but beyond this it is distinctly average. The basic rooms are fairly small with nowhere to sit in front of a mirror to do hair or make up. Check in was slow as all the reception staff were focused on checking in a large group which created a backlog for everyone else. The shower was good, the bed comfy and air conditioning was a God send. The rooms are advertised as soundproof but they are not and I was kept up by loud bass music from a different section of the hotel until well after 11pm. There is nothing wrong with this hotel, it is very pleasant, but beyond the decor the basic rooms are nothing special and wish I’d stayed somewhere cheaper.
I booked this property as a treat but ended up disappointed. The hotel looks very nice but beyond this it is distinctly average. The basic rooms are fairly small with nowhere to sit in front of a mirror to do hair or make up. Check in was slow as all the reception staff were focused on checking in a large group which created a backlog for everyone else. The shower was good, the bed comfy and air conditioning was a God send. The rooms are advertised as soundproof but they are not and I was kept up by loud bass music from a different section of the hotel until well after 11pm. There is nothing wrong with this hotel, it is very pleasant, but beyond the decor the basic rooms are nothing special and wish I’d stayed somewhere cheaper.
6
Colin
1 okt. 2025
·
Stannade 1 natt
Underwhelmed with the size and layout of the room with a picturesque vie of a brick wall Pillows uncomfortable and bar prices sky high
Underwhelmed with the size and layout of the room with a picturesque vie of a brick wall Pillows uncomfortable and bar prices sky high
8
William
13 juli 2025
·
Stannade 1 natt
Beautiful facility. Great position. Bed comfy but small - a true double.
Beautiful facility. Great position. Bed comfy but small - a true double.
8
Sean
28 aug. 2024
·
Stannade 2 nätter
There was a buzzing noise on and off throughout the night from what sounded like and air conditioning unit
There was a buzzing noise on and off throughout the night from what sounded like and air conditioning unit
10
Paul
18 aug. 2025
·
Stannade 1 natt
A decent sized room with a very comfortable bed. A high quality bathroom with an excellent shower. Good lifts and a lovely bar and restaurant. Great stay
A decent sized room with a very comfortable bed. A high quality bathroom with an excellent shower. Good lifts and a lovely bar and restaurant. Great stay
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Service
Servicen får ofta beröm för att vara vänlig, professionell och tillmötesgående, med hjälpsam incheckning och proaktiv problemlösning. Flera recensioner nämner långsam eller kaotisk service i frukostbuffén/baren, fel vid incheckning eller fakturering samt inkonsekventa svar på problem.
Relaterade gästrecensioner
10
Helen
14 juni 2025
·
Stannade 1 natt
Allowed us to check in much earlier than recommended time. Swift and polite room service. All staff incredibly polite and helpful to the point where a more senior member of staff happened to be having debrief by my door and took my case and carried it outside for me. Breakfast food and service stunning- would 100% stay again!
Allowed us to check in much earlier than recommended time. Swift and polite room service. All staff incredibly polite and helpful to the point where a more senior member of staff happened to be having debrief by my door and took my case and carried it outside for me. Breakfast food and service stunning- would 100% stay again!
10
Kathryn
4 sep. 2025
·
Stannade 1 natt
Great location in Birmingham! The staff were absolutely amazing—so friendly and helpful. The bar is stunning, and the facilities are spotless and well maintained. Couldn’t have asked for a better experience.
Great location in Birmingham! The staff were absolutely amazing—so friendly and helpful. The bar is stunning, and the facilities are spotless and well maintained. Couldn’t have asked for a better experience.
8
Anne
13 aug. 2025
·
Stannade 6 nätter
Beautiful Hotel. Staff was 50/50. We were expecting a local call that couldn't call our cell phones and the staff could not figure out how to transfer the call to our room so we missed the call. Door people were awesome, as were bar staff. Front desk seemed to have one competent woman. Maid service kept leaving us only one towel, not emptying garbage or replenishing toilet paper. Room was very nice and comfortable though.
Beautiful Hotel. Staff was 50/50. We were expecting a local call that couldn't call our cell phones and the staff could not figure out how to transfer the call to our room so we missed the call. Door people were awesome, as were bar staff. Front desk seemed to have one competent woman. Maid service kept leaving us only one towel, not emptying garbage or replenishing toilet paper. Room was very nice and comfortable though.
4
Sara-Louise
10 juli 2025
·
Stannade 1 natt
Check in was friendly but there was no information about restaurant or breakfast times & no information pack in the room. The room was excellent- apart from the plug to the coffee machine not working. Lovely bathroom. Our even meal in Isaac’s was delicious. Sadly it all went wrong the next day. Breakfast “service” was terrible. We waited an hour to be brought our food. When we asked why it had been delayed as literally everyone else had been served a very surely woman brought our plates out - dumped them on the table & muttered enjoy! I fed this back at reception & got an “oh sorry about that”. The worst is yet to come. The next day whilst I was checking my bank account I noticed an additional charge of nearly £500! I tried to call the hotel multiple times & the phone was never answered. I emailed to complain to be given a frankly ridiculous excuse that the charge was for a “no-show” that had originally been booked to my room. Rubbish! I did not authorise my card for extras so how did they even charge it? After a promising start this was all such a let down. I would not stay in this hotel again.
Check in was friendly but there was no information about restaurant or breakfast times & no information pack in the room. The room was excellent- apart from the plug to the coffee machine not working. Lovely bathroom. Our even meal in Isaac’s was delicious. Sadly it all went wrong the next day. Breakfast “service” was terrible. We waited an hour to be brought our food. When we asked why it had been delayed as literally everyone else had been served a very surely woman brought our plates out - dumped them on the table & muttered enjoy! I fed this back at reception & got an “oh sorry about that”. The worst is yet to come. The next day whilst I was checking my bank account I noticed an additional charge of nearly £500! I tried to call the hotel multiple times & the phone was never answered. I emailed to complain to be given a frankly ridiculous excuse that the charge was for a “no-show” that had originally been booked to my room. Rubbish! I did not authorise my card for extras so how did they even charge it? After a promising start this was all such a let down. I would not stay in this hotel again.
8
Russell
8 dec. 2024
·
Stannade 1 natt
This is very much a specific issues as an electric wheelchair user. This is my second time visiting the hotel and the second time the lift, for wheelchairs to get in to the building has been malfunctioning. I was trying to get to an event for a start time, and the lift did not work. The staff seemed clueless on what to do, trying to find a manager, despite me saying it had happened before, and to just let me out through the staff route. I REALLY don't mind seeing the back of house when I'm in a hurry, especially as its all level access with a modern lift between floors. If you're in the same situation as me, needing a lift that isn't working, ask to go through the staff passage, its the key card locked door to the left hand side behind the reception desk. To The Grand, please sort the platform lift, it really lets down your hotel which is otherwise excellent, and the accessible rooms are fantastic, can't fault them, just fix the lift!
This is very much a specific issues as an electric wheelchair user. This is my second time visiting the hotel and the second time the lift, for wheelchairs to get in to the building has been malfunctioning. I was trying to get to an event for a start time, and the lift did not work. The staff seemed clueless on what to do, trying to find a manager, despite me saying it had happened before, and to just let me out through the staff route. I REALLY don't mind seeing the back of house when I'm in a hurry, especially as its all level access with a modern lift between floors. If you're in the same situation as me, needing a lift that isn't working, ask to go through the staff passage, its the key card locked door to the left hand side behind the reception desk. To The Grand, please sort the platform lift, it really lets down your hotel which is otherwise excellent, and the accessible rooms are fantastic, can't fault them, just fix the lift!
4
Laqueisha
15 nov. 2025
·
Stannade 1 natt
The hotel itself is nice and very clean. Staff let it down, they must literally hire anyone, no people skills or customer service skills. I stayed in one of the suites, when paying premium prices to stay in Birmingham, I expect premium service not travel lodge experience
The hotel itself is nice and very clean. Staff let it down, they must literally hire anyone, no people skills or customer service skills. I stayed in one of the suites, when paying premium prices to stay in Birmingham, I expect premium service not travel lodge experience
10
Jay
6 mars 2025
·
Stannade 1 natt
Great service as usual - Janae upgraded us to a nice room and then we had a late check out. Good show chaps
Great service as usual - Janae upgraded us to a nice room and then we had a late check out. Good show chaps
10
Lucy
5 maj 2025
·
Stannade 2 nätter
I was greeted by a most welcoming lady for check in - she couldn’t have been more helpful! I explained I had a phobia of lifts and asked where the stairs were and she immediately explained she would change my room from the 4th floor to the 2nd floor for ease and that she would arrange for someone to take my luggage to my room for me. This was appreciated more than she will ever know from someone who has massive anxiety over having to potentially use a lift! I had various conversations over my stay with this lady (sorry I did not get her name) and she genuinely made my stay better than could have been expected from her warm and friendly approach to hospitality especially as I was travelling alone. The room was very spacious, spotlessly clean, the bed incredibly comfortable and so quiet at night! I returned to my room from running the Birmingham Half Marathon and a lady had just finished servicing room - she was lovely and chatted to me about my run and again couldn’t have been more helpful! This hotel is absolutely value for money and will definitely stay again when in Birmingham. Thank you for making me feel so welcome! 😊
I was greeted by a most welcoming lady for check in - she couldn’t have been more helpful! I explained I had a phobia of lifts and asked where the stairs were and she immediately explained she would change my room from the 4th floor to the 2nd floor for ease and that she would arrange for someone to take my luggage to my room for me. This was appreciated more than she will ever know from someone who has massive anxiety over having to potentially use a lift! I had various conversations over my stay with this lady (sorry I did not get her name) and she genuinely made my stay better than could have been expected from her warm and friendly approach to hospitality especially as I was travelling alone. The room was very spacious, spotlessly clean, the bed incredibly comfortable and so quiet at night! I returned to my room from running the Birmingham Half Marathon and a lady had just finished servicing room - she was lovely and chatted to me about my run and again couldn’t have been more helpful! This hotel is absolutely value for money and will definitely stay again when in Birmingham. Thank you for making me feel so welcome! 😊
10
Kathleen
28 aug. 2025
·
Stannade 4 nätter
Our stay was very nice. The staff was polite and responsive. The only reason staff and service got only 4 stars was because of the poor service in Isaac's (one of their restaurants). Everything else was great!
Our stay was very nice. The staff was polite and responsive. The only reason staff and service got only 4 stars was because of the poor service in Isaac's (one of their restaurants). Everything else was great!
6
Ivan
17 okt. 2024
·
Stannade 2 nätter
My friend and I booked a twin room, and I checked in first. Upon arrival, I found only one set of towels, one bathrobe, and two small bottles of water—clearly set up for just one guest. Slippers were also missing, despite the tiled bathroom floor, so I had to request them at reception. On our first night, we visited the Madeleine bar, only to discover we couldn’t charge drinks to the room because “there was no credit.” This happened because we weren’t asked for a credit card for a deposit at check-in, so we had to pay on the spot. The bathroom lacked both a toilet brush and a toilet douche. When I requested a brush, housekeeping brought one without a holder. Reception informed me that the rooms aren’t equipped with brushes or douches, suggesting that I contact housekeeping if needed. This was especially frustrating given that I was sharing the bathroom, and it’s not pleasant to leave it uncleaned. After complaining, we received a brush with a makeshift holder fashioned from a plastic container, which worked but felt like a workaround. The shampoo and shower gel were inconvenient to use. The bottles were fixed to the wall, making them impractical, as they had to be removed to use. The fragrance was quite masculine and musky—not something everyone, particularly women, might enjoy. On the positive side, the beds were very comfortable. However, the main entrance of the hotel has steps, and more steps lead to reception and the room. There was no usher to assist with luggage.
My friend and I booked a twin room, and I checked in first. Upon arrival, I found only one set of towels, one bathrobe, and two small bottles of water—clearly set up for just one guest. Slippers were also missing, despite the tiled bathroom floor, so I had to request them at reception. On our first night, we visited the Madeleine bar, only to discover we couldn’t charge drinks to the room because “there was no credit.” This happened because we weren’t asked for a credit card for a deposit at check-in, so we had to pay on the spot. The bathroom lacked both a toilet brush and a toilet douche. When I requested a brush, housekeeping brought one without a holder. Reception informed me that the rooms aren’t equipped with brushes or douches, suggesting that I contact housekeeping if needed. This was especially frustrating given that I was sharing the bathroom, and it’s not pleasant to leave it uncleaned. After complaining, we received a brush with a makeshift holder fashioned from a plastic container, which worked but felt like a workaround. The shampoo and shower gel were inconvenient to use. The bottles were fixed to the wall, making them impractical, as they had to be removed to use. The fragrance was quite masculine and musky—not something everyone, particularly women, might enjoy. On the positive side, the beds were very comfortable. However, the main entrance of the hotel has steps, and more steps lead to reception and the room. There was no usher to assist with luggage.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Läge
Centralt och gångavstånd till Birmingham Cathedral, New Street och Snow Hill stationer, shopping, barer och evenemangslokaler. Ett fåtal gäster nämnde liv och rörelse på gatan på natten, inklusive ljud och tiggande i det närliggande torget.
Relaterade gästrecensioner
10
Kathryn
20 maj 2025
·
Stannade 2 nätter
Close to centre, bull ring, ICC, train station. Good sized rooms well equipped and comfortable.
Close to centre, bull ring, ICC, train station. Good sized rooms well equipped and comfortable.
10
Barbara
14 juli 2024
·
Stannade 1 natt
Very convenientlly located and beautifully furnished. The dining options within the hotel are limited but this is not an issue because there are so many other restaurants close by. Walkable to New Street train station.
Very convenientlly located and beautifully furnished. The dining options within the hotel are limited but this is not an issue because there are so many other restaurants close by. Walkable to New Street train station.
10
Victoria
9 nov. 2024
·
Stannade 1 natt
Beautiful hotel, very comfortable and clean. Great location, lovely staff. Can't fault it!!
Beautiful hotel, very comfortable and clean. Great location, lovely staff. Can't fault it!!
10
Andreea
23 nov. 2025
·
Stannade 1 natt
Lovely room Great location and friendly staff
Lovely room Great location and friendly staff
10
Lynne
15 sep. 2025
·
Stannade 1 natt
Fabulous hotel in great location next to the cathedral The bar area is amazing Had a really quiet room best nights sleeping in a hotel for ages ! Staff all excellent and helpful Highly recommend
Fabulous hotel in great location next to the cathedral The bar area is amazing Had a really quiet room best nights sleeping in a hotel for ages ! Staff all excellent and helpful Highly recommend
10
Richard
20 maj 2025
·
Stannade 1 natt
Great city centre hotel- well located and walkable to shops and restaurants nearby. Close to central station also have parking nearby which they validate/discount. Small but well appointed gym and lovely in house bar. Room was spacious and quiet given the loaction
Great city centre hotel- well located and walkable to shops and restaurants nearby. Close to central station also have parking nearby which they validate/discount. Small but well appointed gym and lovely in house bar. Room was spacious and quiet given the loaction
6
C K
11 aug. 2025
·
Stannade 3 nätter
The hotel is oozing of old world charm, but the location its clearly not what it was during its high day. Cathedral Square after dark can best be described as a ghetto and we took long de-tours to avoid the area, but the hotel is situated only 100 yards from the before mentioned square. Trying to smoke a cigarette outside was simply impossible due to the sometimes aggressive beggars that always floats around. A few details, such as not getting the room cleaned until 5.20pm, broken window locks which meant the windows couldn't be sealed and poor English from reception staff also drags down the overall score
The hotel is oozing of old world charm, but the location its clearly not what it was during its high day. Cathedral Square after dark can best be described as a ghetto and we took long de-tours to avoid the area, but the hotel is situated only 100 yards from the before mentioned square. Trying to smoke a cigarette outside was simply impossible due to the sometimes aggressive beggars that always floats around. A few details, such as not getting the room cleaned until 5.20pm, broken window locks which meant the windows couldn't be sealed and poor English from reception staff also drags down the overall score
10
Leyla
16 feb. 2025
·
Stannade 1 natt
Great hotel right in the centre of Birmingham. Gorgeous interiors and friendly, welcoming staff. We used a nearby car park and got 50% off the price when we validated it at the hotels front desk. We will definitely be staying here again.
Great hotel right in the centre of Birmingham. Gorgeous interiors and friendly, welcoming staff. We used a nearby car park and got 50% off the price when we validated it at the hotels front desk. We will definitely be staying here again.
10
Jane
30 sep. 2023
·
Stannade 5 nätter
Great hotel, perfect location. Close to Snow Hill station and easy walk to New Street station.
Great hotel, perfect location. Close to Snow Hill station and easy walk to New Street station.
10
Matthew
31 okt. 2023
·
Stannade 1 natt
One night stay to attend a concert at Birmingham Symphony Hall. Hotel great location for Birmingham centre. No parking but Snow Hill car park was only a couple of minutes walk away plus train station was also convenient had we decided not to drive. Fine looking hotel in nice central area. Due to a Kate night we had breakfast in bed with came promptly after ordering and was fine. Room was nice and adequate for our short term needs. We would definitely stay there again if revisiting Birmingham.
One night stay to attend a concert at Birmingham Symphony Hall. Hotel great location for Birmingham centre. No parking but Snow Hill car park was only a couple of minutes walk away plus train station was also convenient had we decided not to drive. Fine looking hotel in nice central area. Due to a Kate night we had breakfast in bed with came promptly after ordering and was fine. Room was nice and adequate for our short term needs. We would definitely stay there again if revisiting Birmingham.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Återkopplingen gällande frukosten är blandad: många uppskattade den, medan andra tyckte att den var långsam, liten eller underkokt. Isaac’s och cocktailbaren är populära, men utbudet av sen kvällsmat och vissa baralternativ är begränsat.
Relaterade gästrecensioner
8
Nicola
7 okt. 2025
·
Stannade 1 natt
Breakfast not so good, seemed cooked and stored/reheated. Room lovely very clean,a few scuff marks on walls Restaurant not open- inconvenient I travelled from Cornwall Overall good
Breakfast not so good, seemed cooked and stored/reheated. Room lovely very clean,a few scuff marks on walls Restaurant not open- inconvenient I travelled from Cornwall Overall good
4
Ashley
19 juni 2024
·
Stannade 1 natt
Average hotel dressed up to be something more than what it is. Breakfast was appealing, had to ask 5 times for a coffee. Brought me my breakfast with uncooked eggs, some disgusting tomatoe relish and had the cheek to charge £2 for hash browns. Are you for real!?! Wouldn’t go back in a hurry
Average hotel dressed up to be something more than what it is. Breakfast was appealing, had to ask 5 times for a coffee. Brought me my breakfast with uncooked eggs, some disgusting tomatoe relish and had the cheek to charge £2 for hash browns. Are you for real!?! Wouldn’t go back in a hurry
6
Andreas
21 sep. 2025
·
Stannade 1 natt
Overall stay was good and the Grand suite itself was amazing. However, breakfast was quite disappointing to say the least. If you book a grand suite it would be customary to provide a decent table big enough to hold breakfast items for two. To then proceed with forgetting the breakfast order and having to be reminded after nearly half an hour is disgraceful. And when the breakfast actually arrived it was in a horrid state. Black pudding was overcooked and not edible. The sole of my shoe would have been more tender than the bacon provided which was a shame as the flavour hinted to a nice bacon. The poached egg felt as if it had been precooked and left lying around.(?) The circular thing which presumably was a mushroom could have been left out as it was disgusting. The staff did not give the impression of serving a five star hotel breakfast experience either. Overall extremely disappointing as it was in line with motorway hotels.. (As it was getting late we could not stay longer for a second attempt. Don’t think it would have improved anything either) I would suggest getting a breakfast takeaway and eat in your room.
Overall stay was good and the Grand suite itself was amazing. However, breakfast was quite disappointing to say the least. If you book a grand suite it would be customary to provide a decent table big enough to hold breakfast items for two. To then proceed with forgetting the breakfast order and having to be reminded after nearly half an hour is disgraceful. And when the breakfast actually arrived it was in a horrid state. Black pudding was overcooked and not edible. The sole of my shoe would have been more tender than the bacon provided which was a shame as the flavour hinted to a nice bacon. The poached egg felt as if it had been precooked and left lying around.(?) The circular thing which presumably was a mushroom could have been left out as it was disgusting. The staff did not give the impression of serving a five star hotel breakfast experience either. Overall extremely disappointing as it was in line with motorway hotels.. (As it was getting late we could not stay longer for a second attempt. Don’t think it would have improved anything either) I would suggest getting a breakfast takeaway and eat in your room.
8
Richard
12 juli 2025
·
Stannade 2 nätter
Had a great stay at The Grand Hotel. Lovely room, nice bar. Only slight downside was a chaotic breakfast on our second day. Service seemed to be left to one hard working lady and elements of the ‘full English’ had been shown to the grill rather than cooked more fully. In contrast, the previous day’s breakfast had been spot on.
Had a great stay at The Grand Hotel. Lovely room, nice bar. Only slight downside was a chaotic breakfast on our second day. Service seemed to be left to one hard working lady and elements of the ‘full English’ had been shown to the grill rather than cooked more fully. In contrast, the previous day’s breakfast had been spot on.
10
JOANNE
11 maj 2024
·
Stannade 1 natt
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
8
philip
27 jan. 2025
·
Stannade 1 natt
Excellent service all round let down by poor breakfast service and quality of breakfast far below the standard expected
Excellent service all round let down by poor breakfast service and quality of breakfast far below the standard expected
10
Gary
15 maj 2025
·
Stannade 1 natt
Fantastic hotel and staff. Can’t fault a thing. Breakfast was great aswell.
Fantastic hotel and staff. Can’t fault a thing. Breakfast was great aswell.
8
Tim
27 maj 2024
·
Stannade 1 natt
Lovely decor, didn’t really like the hot breakfast. Buffet was really good. Very clean and tidy. Beer not so great on the bar. Is this 5* ?
Lovely decor, didn’t really like the hot breakfast. Buffet was really good. Very clean and tidy. Beer not so great on the bar. Is this 5* ?
10
angela
29 nov. 2025
·
Stannade 2 nätter
Lovely room, wonderful staff, excellent breakfast and experience in Madelaines bar.
Lovely room, wonderful staff, excellent breakfast and experience in Madelaines bar.
8
John
27 apr. 2025
·
Stannade 1 natt
Excellent location and room. the waffles and pancakes at breakfast were poor. the staff working breakfast and the front desk were excellent
Excellent location and room. the waffles and pancakes at breakfast were poor. the staff working breakfast and the front desk were excellent
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
10
carl
31 mars 2026
·
Stannade 2 nätter
Allt var toppen
Allt var toppen
10
Petra
24 mars 2026
·
Stannade 5 nätter
Superfint hotell med en mycket bra frukost,plus för trevlig personal vid frukostserveringen. Bra läge, nära centralstationen på bara ett par minuters promenadavstånd, restauranger, pubar, butiker, museum med mera runt om i närområdet. Busshållsplats nära för busslinje till Villa Park. Rekommenderar!
Superfint hotell med en mycket bra frukost,plus för trevlig personal vid frukostserveringen. Bra läge, nära centralstationen på bara ett par minuters promenadavstånd, restauranger, pubar, butiker, museum med mera runt om i närområdet. Busshållsplats nära för busslinje till Villa Park. Rekommenderar!
10
Ellinor
6 juli 2025
·
Stannade 2 nätter
Rent, fint och trevligt
Rent, fint och trevligt
10
Peter
17 sep. 2023
·
Stannade 2 nätter
Fin och klassisk miljö.
Fin och klassisk miljö.
10
Magnus
15 aug. 2022
·
Stannade 2 nätter
Ett mycket vackert hotell i perfekt läge. Trevlig personal och fina rum med alla dess bekvämligheter som man kan tänka sig. Frukosten var suverän. Personalen var personlig och intresserad om vem man var samt intresserade om vad man tyckte om hotellet. Enda lilla minus är tiden då man får rummet städat. Vi kom tillbaka klockan 16.00 efter en dag på stan och då var inte rummet städat. Men för övrigt kan jag varmt rekommendera detta perfekta hotell mitt i fina Birmingham
Ett mycket vackert hotell i perfekt läge. Trevlig personal och fina rum med alla dess bekvämligheter som man kan tänka sig. Frukosten var suverän. Personalen var personlig och intresserad om vem man var samt intresserade om vad man tyckte om hotellet. Enda lilla minus är tiden då man får rummet städat. Vi kom tillbaka klockan 16.00 efter en dag på stan och då var inte rummet städat. Men för övrigt kan jag varmt rekommendera detta perfekta hotell mitt i fina Birmingham
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
oktober 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-04: 149.85785108489992USD
- 2026-09-05: 168.94070889358522USD
- 2026-09-06: 117.15974713058472USD
- 2026-09-07: 138.5671405708313USD
- 2026-09-08: 358.84823185272217USD
- 2026-09-09: 317.9792397293091USD
- 2026-09-10: NO DATA
- 2026-09-11: 252.59749447937014USD
- 2026-09-12: 228.0558514831543USD
- 2026-09-13: 114.41777060585022USD
- 2026-09-14: 187.19407296524048USD
- 2026-09-15: NO DATA
- 2026-09-16: NO DATA
- 2026-09-17: NO DATA
- 2026-09-18: 138.15414836311342USD
- 2026-09-19: 236.24843364028933USD
- 2026-09-20: 117.15974713058472USD
- 2026-09-21: 322.8846687072754USD
- 2026-09-22: 412.7935942947388USD
- 2026-09-23: 700.4850491180421USD
- 2026-09-24: 249.3175549057007USD
- 2026-09-25: 195.36497885818483USD
- 2026-09-26: 170.85224345550537USD
- 2026-09-27: 117.15974713058472USD
- 2026-09-28: 297.3318979957581USD
- 2026-09-29: 219.88494559020998USD
- 2026-09-30: 187.19407296524048USD
- 2026-10-01: 627.1814889129639USD
- 2026-10-02: 155.03223943252564USD
- 2026-10-03: 202.96964330520632USD
- 2026-10-04: 309.8155297180176USD
- 2026-10-05: 543.4268854187012USD
- 2026-10-06: 365.03399604949954USD
- 2026-10-07: 208.88499477691653USD
- 2026-10-08: 327.9820469421387USD
- 2026-10-09: 319.0911275115967USD
- 2026-10-10: 175.75769015731814USD
- 2026-10-11: 122.2244691783905USD
- 2026-10-12: 179.02316707229616USD
- 2026-10-13: 195.36497885818483USD
- 2026-10-14: 494.2207377227784USD
- 2026-10-15: 265.67382935028076USD
- 2026-10-16: 162.67410623321535USD
- 2026-10-17: 196.04697474517823USD
- 2026-10-18: 122.2244691783905USD
- 2026-10-19: 268.9320926597595USD
- 2026-10-20: 219.88494559020998USD
- 2026-10-21: 301.63739249572757USD
- 2026-10-22: 302.68724681549077USD
- 2026-10-23: 143.04514126815798USD
- 2026-10-24: 170.85224345550537USD
- 2026-10-25: 115.74308894691468USD
- 2026-10-26: 138.15414836311342USD
- 2026-10-27: 151.223278490448USD
- 2026-10-28: 162.67410623321535USD
- 2026-10-29: 117.15974713058472USD
- 2026-10-30: 146.31784065055848USD
- 2026-10-31: 159.40141571273804USD
- 2026-11-01: 117.57209241790773USD
- 2026-11-02: 138.15414836311342USD
- 2026-11-03: 155.03223943252564USD
- 2026-11-04: 465.94879221496586USD
Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Namnet på kreditkortet som används vid incheckning för att betala för oförutsedda utgifter måste vara detsamma som huvudnamnet på rumsbokningen.
- Boendet accepterar kreditkort och bankkort; ingen kontantbetalning.
- Boendet förbehåller sig rätten att reservera belopp på gästens kreditkort före ankomst.
- Kontantfria transaktioner erbjuds
- På detta boende finns bland annat följande säkerhetsdetaljer: kolmonoxiddetektor, brandsläckare, rökdetektor, säkerhetssystem, förbandslåda och fönstergaller.
- Anslutande rum kan erbjudas i mån av tillgång. Gäster kan be om anslutande rum genom att kontakta boendet direkt med kontaktuppgifterna i bokningsbekräftelsen.
- Kontantfria betalningsmetoder är tillgängliga för alla transaktioner.
- Kontaktfri utcheckning är tillgänglig.
- Avgift för engelsk frukost: GBP 18.95 för vuxna och GBP 9.50 för barn
- Avgift för husdjur: GBP 50 per boende per vistelse
- Inga avgifter tas ut för assistanshundar
- Avgift för extrasäng: GBP 30 per natt
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
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Wheelchair Accessible (Limited)
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24-Hour Front Desk
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