Hancock House

They broke my car window in the middle of the night I keep calling texting the property with no response this is ridiculous

The Hancock House In Louisville is everything a business or pleasure traveler would ask for. Once you receive entry directions everything else is "auto pilot." Easy parking adjacent to the building, easy to remember entry codes all bring you to a very well appointed suite. The immediate neighborhood includes the populat New Lu area and the Hancock House is just a mile or so from the CDB. Great stay at a decent value

Excellent location, great parking, well equipped apartment with a comfortable bed. I’d highly recommend to anyone wanting to explore Louisville, and will definitely stay again!

This was a comfortable place to stay with a great parking situation. It was very easy to walk to shops and restaurants in NuLu. We had difficulty getting into the property on arrival (codes did not work). It was cleared up in about half an hour. We witnessed other guests have the same problem. The bathroom was very nice and the bed very comfortable.

We were a little concerned about check-in because there is no staff on site, but the codes were sent in advance multiple times, so we had no problem. Room had a fully supplied kitchen, couch, lofted bed, so it would be great for a longer stay. However, lofted bed did not have sheets on it (they were in closet) and we didn't want to climb up to make the bed. There were dishes and pots and pans as well as a dishwasher, but no dish soap and no dishwasher detergent. Kind of hard to clean up without any soap. I felt relatively safe in the area, but there were police investigating a stolen car in the parking lot when we arrived. Inside the building felt safe and secure.

Great location in the heart of NuLu. Quiet, easy and off street parking. Good mattresses, very important.

I was impressed with the room. It smelled nice, it was clean, and I really liked the design. They programmed a set of codes for me and they were easy to follow. I also felt like the parking was safe. I would definitely stay there again.

Very nice apartment near the NuLu district. Lots of great restaurants and coffee shops. Free parking which was great too. Somewhat confusing on my credit card statement, since they charged twice for half the amount. Total was fine, but confusing.

I almost never trust place with just stock/ staged photos.These photos turned out to be legit of place. Glad I went with my gut here. Our executive suite was everything we hoped for.. spacious, well stocked, clean and comfortable. The onsite parking was also a bonus since it was very unclear from the description and reviews that mention on street parking options. Definitely will look forward to returning next long weekend in Louisville.

We were there Friday-Monday for both our birthdays. Friday was smooth sailing outside of a very yappy dog. Saturday we woke up cold but didn’t think anything of it until we realized Sunday our heat wasn’t working. Sent a text to the owners and they said they’d notify maintenance; it was never fixed. The heat wouldn’t be so bad if it wasn’t 30 degrees out for the high. The elevator also stopped working end of day Saturday; luckily, it was only three floors and we weren’t disabled. The building is older and drafty. A hospital is close so kinda noisy but didn’t phase us or disturb us. The tv was also in front of the couch and not bed which made it hard for both of us to watch tv in bed. Lastly, checkout is at 11 yet we had housekeeping enter the room twice without knocking, granted they left once they knew it was occupied. Overall, we got the vibe that management did not care about issues and the bed/pillows were comfy and good, hot, shower which you’ll need given the no heat.

This is a beautiful property to book! There was mold on the shower liner and no sheets for the sofa bed. Yet and still, we enjoyed our stay and do recommend to anyone visiting Louisville!

Overall the unit was very clean, spacious and welcoming and was great for the one night we needed it for however there were a few stains and rips on the sheets. However other than that my wife and pup were very happy with it and the proximity to the restaurants breweries and distilleries was awesome

Our room was beautiful and clean. Walkable to restaurants and distilleries. Easy parking and great communication. A little loud from cars at night but nothing that you wouldn’t expect from being in the city. Would definitely stay here again.

Very clean, updated, would definitely stay there again. Very close to places to eat, airport, and Ohio river.

Great, clean, quiet, easy and close to everything NuLu. Everything was new and clean! Top Notch! See you again

Amazing rooms! Felt like we were staying in a cute upscale condo/apartment. Reasonable prices for the rooms and stay! Room was very clean!

When we tried to use the sofa bed, there were crumbs and trash under the cushions and no bed clothes on the mattress 🙄

Love the concept. The location is great. East of the downtown area. A 20 minute walk or so or a quick Uber. The room layout is awesome and just what you need! Very secure with a code required to enter the main door and your individual room. The rooms are pretty sound proof. I did not hear outside the windows or hallway!!!! Cleanliness was lacking overall. Food crumbs found. Bathroom needed a once over especially the shower. There was no towel paper to clean up after yourself. I suggest you bring your own and dish soap etc.

We are aware that the hotel is not staffed. Unfortunately there were a few misses. Mostly aesthic things that didn’t feel very welcoming. Cleaning staff didn’t check the back of the door in bathroom for dirty towels, we also found a dirty sock on one side of the bed. Entry was prompt and fine (15 min before check in), Soap dispensers in shower coming off of wall, Bathroom vanity lightbulbs out. Fire detectors missing from ceiling (exposed wires).

I almost never trust place with just stock/ staged photos.These photos turned out to be legit of place. Glad I went with my gut here. Our executive suite was everything we hoped for.. spacious, well stocked, clean and comfortable. The onsite parking was also a bonus since it was very unclear from the description and reviews that mention on street parking options. Definitely will look forward to returning next long weekend in Louisville.

2 issues: noisy, thin windows on a busy city street Couldn’t watch regular tv

Came into town for a concert at the Yum Center. The hotel isn’t close enough to walk but we did Lyfts there and back and it worked out really well. The room was very clean and the bed was comfy. The only draw back was the heat/air unit hummed, it didn’t bother me one bit, but my husband mentioned that it did keep him up once he was awake. If you want a place with a kitchen and clean and comfy, this is your place.

We were a little concerned about check-in because there is no staff on site, but the codes were sent in advance multiple times, so we had no problem. Room had a fully supplied kitchen, couch, lofted bed, so it would be great for a longer stay. However, lofted bed did not have sheets on it (they were in closet) and we didn't want to climb up to make the bed. There were dishes and pots and pans as well as a dishwasher, but no dish soap and no dishwasher detergent. Kind of hard to clean up without any soap. I felt relatively safe in the area, but there were police investigating a stolen car in the parking lot when we arrived. Inside the building felt safe and secure.

The beds were comfortable, and I loved having access to a full kitchen.

Pros - room was charming, clean, and spacious. Kitchen would be useful if you were staying more than one night and preparing food would be helpful. Cons - the check-in process and communication between Hancock House and Expedia was a disaster. It took me 45 minutes to get into my room after arriving because I never got the info, even though I had called and emailed several times. After arrival, the Home2 Suites across the way assisted, but they kept asking me if I had checked my email, including my junk folder, Expedia's messaging on the app, and my texts, as if it was user error. I know how to navigate technology, thanks. I actually received the email with my codes the day AFTER I checked out. Also, I had the room immediately above the restaurant below, which was closed when I arrived. I left to enjoy the neighborhood, and upon arriving back to my room at 7:30pm, the restaurant had opened and there was live entertainment that was very loud. I considered asking to be switched to a different room, but I checked the restaurant's hours and they closed at 10, so I thought no big deal. NOPE, the music was still pounding until 12:15. Even with ear plugs I could hear the music, talking on the sidewalk, and the vibrations were shaking my room. Not the hotel's fault, but certainly not a good environment to stay in. Although there were good aspects to this hotel, I will choose different lodging when I next visit Louisville.

Great place. My family and I loved it.we highly recommend. The room was clean and spacious. We had a great view. We were very comfortable.

Not our best stay at all. First we were moved to a different room because the air conditioning was out. Then we checked in to new room and the door wouldnt lock and also the air conditioner is making a lot of noise and spitting out ice and dripping water everywhere. It took over 5 hours to get someone. To check it and the lock was never fixed. We had to turn of the AC bc of how loud it was

I almost never trust place with just stock/ staged photos.These photos turned out to be legit of place. Glad I went with my gut here. Our executive suite was everything we hoped for.. spacious, well stocked, clean and comfortable. The onsite parking was also a bonus since it was very unclear from the description and reviews that mention on street parking options. Definitely will look forward to returning next long weekend in Louisville.

The property is in a lovely, great location and has a nice layout of these units. Some areas that could improve would be the amenities, our room has empty shampoo bottles, and when you offer things such as the dishes and kitchenette, it would be nice to provide some dish soap and kitchen towels. No information about wifi - needed to call our access code didn't work - we arrived close to midnight, and contacting someone who could assist us wasn't easy. The first night there was a party at the restaurant downstairs with karaoke singers until midnight, loud and unable to sleep.

I enjoyed the layout which was spacious. Closeness to Market St. was a plus.

We had trouble accessing the unit! We finally got a hold of someone to help with the keyless entry! Once we got in the temperature in the unit was 82 degrees! We called the phone number again and no one answered. I left a message that the AC was Not working! No one called me back. By 10:30 the temperature was 86 degrees. We knew at this point we could not sleep in the muggy heat of the unit. We had to pack up and leave to go to a hotel!

I was never sent the code to check in so i was never able to stay i had to go to another motel. Kept getting emails saying they were about to send me the code even days after my stay was intended to start. It was never sent.

Really loved this place but wish check in and communication wasnt almost non-existant. The email and phone number I received when I booked clearly didn't work. It was 3pm and had no code to get in. Worried we didnt have a place for the night as it was Thunder of Louisville. Phone number I was sent was out of order. Luckily I got ahold of Josh, at the property across the street. He was able to help us get in our room. Thank you Josh and you without a doubt saved this trip for us. Even brought us a crib! Great place, but Hancock House, please respond to emails and give out a working number for your guest's.

This was a comfortable place to stay with a great parking situation. It was very easy to walk to shops and restaurants in NuLu. We had difficulty getting into the property on arrival (codes did not work). It was cleared up in about half an hour. We witnessed other guests have the same problem. The bathroom was very nice and the bed very comfortable.

Pros - room was charming, clean, and spacious. Kitchen would be useful if you were staying more than one night and preparing food would be helpful. Cons - the check-in process and communication between Hancock House and Expedia was a disaster. It took me 45 minutes to get into my room after arriving because I never got the info, even though I had called and emailed several times. After arrival, the Home2 Suites across the way assisted, but they kept asking me if I had checked my email, including my junk folder, Expedia's messaging on the app, and my texts, as if it was user error. I know how to navigate technology, thanks. I actually received the email with my codes the day AFTER I checked out. Also, I had the room immediately above the restaurant below, which was closed when I arrived. I left to enjoy the neighborhood, and upon arriving back to my room at 7:30pm, the restaurant had opened and there was live entertainment that was very loud. I considered asking to be switched to a different room, but I checked the restaurant's hours and they closed at 10, so I thought no big deal. NOPE, the music was still pounding until 12:15. Even with ear plugs I could hear the music, talking on the sidewalk, and the vibrations were shaking my room. Not the hotel's fault, but certainly not a good environment to stay in. Although there were good aspects to this hotel, I will choose different lodging when I next visit Louisville.

This is run by Homes2 by Hilton across the street. Front desk does not answer 90% of the times. 10% hangs up on your before you can speak. Did the same to Hotels.com multiple times. Failed to give me a room entry card. Canceled my reservation, then said I needed to rebook.

The property is in a lovely, great location and has a nice layout of these units. Some areas that could improve would be the amenities, our room has empty shampoo bottles, and when you offer things such as the dishes and kitchenette, it would be nice to provide some dish soap and kitchen towels. No information about wifi - needed to call our access code didn't work - we arrived close to midnight, and contacting someone who could assist us wasn't easy. The first night there was a party at the restaurant downstairs with karaoke singers until midnight, loud and unable to sleep.

The hotel cancelled our stay, blaming it on hotels.com. They DID give us a refund, even though it was "cancelled" outside of their window. Basically, piecing together all of the evidence I had, since I had emails and text messages and spoke to the gentleman in our room, he wanted it for longer, so they created a bogus "cancellation" reasons - even though our Hotels.com showed it was still booked - to let the other gentleman have it for longer. I'm sorry to any other non chain hotels, but this hotel left a horrible taste in our mouth and we will NEVER USE anything but chain hotels again. BE VERY WARY OF BOOKING HERE...if they decide they can make more money with someone else, they will cancel your reservation on their own and leave you in a city without a place to stay. Luckily, extendedstay in Louisville on Alliant was WONDERFUL AND I WOULD RECOMMEND EXTENDEDSTAY ON ALLIANT.

The room itself was great but absolutely no personal service, everything done by app. My biggest issue the electric door ding dong the entire day and night. It was so frustrating and there was nothing they could do, no maintenance people. We didn't have a TV for the first 5 hours, and it took me 39-40 minutes to get into my room, the code they sent me didn't work, they sent a second code to get me in, then that code stopped working. They reset my code to the first code and I had no problems getting into my room.

The room was beautiful!! The staff responded almost immediately when texted, and were extremely helpful. Overall the stay was amazing!! Would definitely stay again.

This property was fantastic, especially for the price. I came for a festival so most places were charging a lot more and weren’t half as nice or spacious. Nulu is also just around the corner and offers several great places to eat and shop. This is a hidden gem. I would highly recommend staying here.

They broke my car window in the middle of the night I keep calling texting the property with no response this is ridiculous

My favorite surprise about Hancock House was how many really fine restaurants were within walking distance. The room was spacious and quiet. Very comfortable sleep. Convenient parking. Easy commute to airport. Appeared a little stark on first impression, but was all the accommodation needed.

Excellent location, great parking, well equipped apartment with a comfortable bed. I’d highly recommend to anyone wanting to explore Louisville, and will definitely stay again!

This was a comfortable place to stay with a great parking situation. It was very easy to walk to shops and restaurants in NuLu. We had difficulty getting into the property on arrival (codes did not work). It was cleared up in about half an hour. We witnessed other guests have the same problem. The bathroom was very nice and the bed very comfortable.

Our room was beautiful and clean. Walkable to restaurants and distilleries. Easy parking and great communication. A little loud from cars at night but nothing that you wouldn’t expect from being in the city. Would definitely stay here again.

Great location in the heart of NuLu. Quiet, easy and off street parking. Good mattresses, very important.

Very nice apartment near the NuLu district. Lots of great restaurants and coffee shops. Free parking which was great too. Somewhat confusing on my credit card statement, since they charged twice for half the amount. Total was fine, but confusing.

The place was great! Located near what we wanted to do and it was perfect. Within walking distance of the stadium and walking the bridge. Very safe area also.

Great place to stay, close to downtown and very clean. Great communication with owner.

Adjacent to Whiskey Thief!

My favorite surprise about Hancock House was how many really fine restaurants were within walking distance. The room was spacious and quiet. Very comfortable sleep. Convenient parking. Easy commute to airport. Appeared a little stark on first impression, but was all the accommodation needed.

Room was changed the day of. The business below the building has Karaoke from 6 PM- 1 AM Wed nights so be prepared not to sleep until then. Communication was good but nothing was followed up on The location was great and price. Have to be willing to adjust at this location and be prepared for no access to management during your stay to address any problems.

Our room was beautiful and clean. Walkable to restaurants and distilleries. Easy parking and great communication. A little loud from cars at night but nothing that you wouldn’t expect from being in the city. Would definitely stay here again.

Pros - room was charming, clean, and spacious. Kitchen would be useful if you were staying more than one night and preparing food would be helpful. Cons - the check-in process and communication between Hancock House and Expedia was a disaster. It took me 45 minutes to get into my room after arriving because I never got the info, even though I had called and emailed several times. After arrival, the Home2 Suites across the way assisted, but they kept asking me if I had checked my email, including my junk folder, Expedia's messaging on the app, and my texts, as if it was user error. I know how to navigate technology, thanks. I actually received the email with my codes the day AFTER I checked out. Also, I had the room immediately above the restaurant below, which was closed when I arrived. I left to enjoy the neighborhood, and upon arriving back to my room at 7:30pm, the restaurant had opened and there was live entertainment that was very loud. I considered asking to be switched to a different room, but I checked the restaurant's hours and they closed at 10, so I thought no big deal. NOPE, the music was still pounding until 12:15. Even with ear plugs I could hear the music, talking on the sidewalk, and the vibrations were shaking my room. Not the hotel's fault, but certainly not a good environment to stay in. Although there were good aspects to this hotel, I will choose different lodging when I next visit Louisville.

Great location in the heart of NuLu. Quiet, easy and off street parking. Good mattresses, very important.

Great, clean, quiet, easy and close to everything NuLu. Everything was new and clean! Top Notch! See you again

Very nice apartment near the NuLu district. Lots of great restaurants and coffee shops. Free parking which was great too. Somewhat confusing on my credit card statement, since they charged twice for half the amount. Total was fine, but confusing.

The property is in a lovely, great location and has a nice layout of these units. Some areas that could improve would be the amenities, our room has empty shampoo bottles, and when you offer things such as the dishes and kitchenette, it would be nice to provide some dish soap and kitchen towels. No information about wifi - needed to call our access code didn't work - we arrived close to midnight, and contacting someone who could assist us wasn't easy. The first night there was a party at the restaurant downstairs with karaoke singers until midnight, loud and unable to sleep.

Over all our stay was good. I noticed alot of poor craftsmanship where plugs had been replaced and there were visable holes. The light above the couch in was covered in about 2 inchs of dust. Hot water last about 10 mins. So shorts showers are a must. Tv remote didnt work for the tv. Over all it was a really nice place just needs a few things touched up. Was disappointed that the bar and restaurant was closed for remodel