Comfort Suites DeSoto Dallas South

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False advertising. I booked a room with sofa bed. And no sofa bed. They blamed hotel.com and no remote in the room for tv and cloths left in closet. I want a refund

Everything was great with the hotel!!!

The morning front desk staff were rude!! The room was ok, but the bath/shower needs repair! The air condition didn’t work well. We had to put the temperature at 66 to cool down the room to a comfortable temp.

Worker never greeted us or even spoke to us. Our A/C didn't work and we had to move rooms. Another party came to our room saying they were just assigned to our room. One morning at 6:45am someone was trying to get into our room. The front staff gave room cards out to people who left their card in the room or were tired of waiting for the other person to arrive with the key. This happened on the first night we were there and the second night we were there. The front staff never asked for ID or even a name but just asked for the room number and gave the person the card. Very unsafe. I would never recommend this hotel to anyone.