the Jersey Arms Hotel

Half eaten biscuit under the table, half drank water on the windowsill when we got into the room. Absolutely freezing even with the storage heater in the room. The bath was broken water pouring out from the top unsealed and very shabby. The room was not clean and very shabby. Went to complain in the morning but no one was there so just left the keys.

Yes the room did feel neglected. For a start the door was so swollen with damp it was difficult to get in. There were lightbulbs not working and it was missing a bedside lamp. So was quite gloomymissing a bedside ll

Tired decor, leaking toilet and inadequate heating. Staff were very friendly and helpful and breakfast was fair for price. OK for a cheap pit stop

The rooms were very dated and basic, and there was no adequate heating. We were given two small portable heaters, which were ineffective given the size of the room. When I asked at reception for additional heaters or for the radiators to be turned up, I was told they could not provide more than two heaters due to power limitations, and that the heating operated on a timer from 5:00pm until midnight. Even when the heating was on, the radiators were only lukewarm. The bathroom was unbearably cold — cold enough that we could see our breath. The only reason we stayed was because the room was clean. I would not recommend this accommodation to anyone and would not stay here again. If you want it shorter, more blunt, or more formal for a complaints email, just say the word.

The room was freezing cold. There was a heater that didn’t work, when I ask at the reception.. they said it’s a top up and can’t do a. The heating on this cold winter was set on a timer which was not acceptable as it was freezing cold inside. The furniture was stained and had a strange smell . I was very disappointed with Hotel.com for giving this place a 3stars . After a long 4 hours drive , I had to sit in the car searching for other accommodation. I was extremely tired and this caused lots of stress .