ibis Tijuana

Great staff. Breskfast buffett delicious.Everyone very courteous. Check in and out easy. Parking great, even when full the friendly valet will take care of you.

No tienen suficiente espacio para estacionar carros

Parking gets full only complaint

Not enough parking for all guest. Got to hotel around 8pm a was asked to leave car parked in the road (traffic lane) and they would park inside as parking became available.

Rooms are very clean! They have a bar in hotel!

Very small parking space, but overall very good

It’s nice and clean with a very affordable price. The parking is kinda tight, but valet it’s a good option. I stayed in a couple of times already and I never had any issues.

Parking lot very narrow, spaces very small

Very good place in the best area of Tijuana. Nearby restaurants, shopping centers and nightlife. Staff is great! Underground parking is a plus.. and the best.. .they are pet friendly!!!

Not enough parking spots.

Bed bug

bed bugs. Enough said.

The overall stay was comfortable. The only complain would be the sudden sewer smell that came from the bathroom. This was room 455. I can’t speak for other rooms.

solicite un club sandwich sin mayonesa y me lo entregaron con mayonesa, me lo cambiaron pero cuando me entregan el alimento no era lo que pedi y ya no se ofrecieron a cambiarlo. muy mal servicio de cocina, el baño de la habitación olia terrible a drenaje.

MUY LIMPIO SIN RUIDOS

La calle muy ruidosa, la habitación super pequeña, y las toallas muy viejas y rotas, el sink con mucho polvo.

Hotel was nice and clean and the housekeeping lady that cleans the 6th floor was always so attentive. She would leave our room nice and neat with clean towels every day. Everything is so close from the hotel border 10 minutes away and different kind of doctor offices.

Very clean and affordable.

Very clean

The rooms are very clean and beds are comfortable!

Clean hotel and room and friendly staff. Can hear noise from the street so if your a lite sleeper that could be an issue.

Lobby is Nice, I did not try the food they offer. Close to everything. Room I got was outdated, Windows are old or don't close properly, I swear I heard every noice from outside, smoke detector went out on the hallway two nights. Beds are comfy, Everything was clean, which is good but wish it was more quiet at night.

It's a budget Hotel so don't go in with high 5 star hotel expectations. Arrived and no one was outside to provide guidance. Wife got out and went inside to the check in desk, they told her to park and come back to check in. Parking lot is a little small, maneuvering is a little difficult but there seem to be enough parking. Rooms are on the smaller side with a small TV. No refrigirator and only waste basket is inside the bathroom. Had a difficult time with the shower, water was scolding hot and we couldn't get much cold water to keep it warm, still managed to squeeze out a quick shower. Room's AC was working fine. Property is clean and you need to scan your key card in order to access your floor via elevator, which is a nice safety feature. Tacos El Franc right accros the street and an Oxxo right next door. Would stay again.

Rooms are too small. Other than that I love it.

We always stay here , it’s a nice pet friendly hotel close to everything , my only complaint was that the air conditioning never works , every time we stay I have to call down and have maintenance come in and check , this last time was the worst because the maintenance personnel basically told me he couldn’t fix it because they turn the air conditioning off during winter time , well at least the fan worked for a bit , we came back from dinner and fan wasn’t working , called again and this time the front desk concierge out right told me that the hotel owners have told them that the air conditioning is turned off in every room to save energy , that is the most outrageous thing I’ve heard , they advertise air conditioning ammenitied just to turn them off when they please just because according to them it is not needed

Cama y almohadas muy duras, me dolió la espalda los 2 días q estuve ahí, televisión muy pequeña y se escuchaba todo, ya sea de la calle carros personas, como a los lados de los demás cuartos se escucha todo

Rooms were extremely hot, bed were very uncomfortable and ACs did not work, couldn't rest due to the room being so hot

One of the few things I was not happy was the room dis not have any storage drawers, and most importantly no safe box, this is the first time I had never had a safe box, and not only least the bed is to noise and and to comfort the mattress needs to be replaced.

Rooms where too small

En general bien, solo el internet súper mal, quedaron en decirle al personal encargado pero claro que nunca mejoró

Staff is friendly

My deposit was never refunded

Muy buena atención de los muchachos de recepción, Pedro y sobre todo Juan, muy atentos y profesionales, gracias

The check in process was lengthy. The property asks you to check in before online to speed up in person check in process. In the online check in process I was asked to provide a window of arrival and I selected 12pm-3pm. I arrived a little early and the did not allow me to check in and that I had to wait until 3 pm. I went to the market and run some errands. I returned to the property around 4:30 to check in and I had to wait about half an hour to check in. Upon checking in my mom’s room was ready but my room was not ready as they were still in the process of cleaning it. They asked me to wait or drop off my bags in my mom’s room until my room was ready. Upon going into my mom’s room the wireless keypad wouldn’t work and my mom had to go downstairs for another key. She came back upstairs and tried again but the door wouldn’t open. They had to call maintenance to open the door which he did with a screw driver on the hole in the door that was covered by a sticker. I do not find that very safe as anyone with a screwdriver or something long and pointy can open your room door. He changed the batteries to the keyless door and it still wouldn’t work with a new set of batteries. We had to go back downstairs to get switched rooms. After a long drive and wanting to rest we had to deal with this inconvenience upon settling at the hotel. The positive side was that there was parking for your car and they have an attendant at night watching who goes in and out of the parking garage.

Staff was awful. They gave me a room that hadn’t been cleaned in and let me wait 2 more hours to get it cleaned. The wait was dreadful. Great location, hotel was average and nice enough but service unfortunately sucked.

Everyone was very friendly. I didn't like that when you ask for something they never bring it to you. I asked fir a fan, I never got it I asked fir an iron. Never got it. Not very accommodating, I asked for instructions to set the AC and was told to openthe window instead. But location and cleanliness are excellent.

The place is nice but the only thing that needs to improve is how they handle your checkl-in as 2 out of 3 sessions attended had to wait about one hour so I was able to do my check in. There was several people in line

The staff was not friendly, Also the room I got was not ready, I got my key when I open the door the room was not clean, I went to the front desk and tell them and the lady help me look like angry, Also this morning when I when out for shopping they don't even say good morning, When I was going to have my breakfast a manager was there in the front desk and right away He say good morning and after that Everybody was at the front desk say good morning to me, I want to remark the person was at the food area she was so nice and sweet, I will continue staying at this hotel I just make this comments because probably is good for the bussines.....Thank you

No working keys and stained towels . The receptionist was rude.

The service is exceptional, friendly people nice amenities, perfect location. We were very happy to stay there.

Great location and excellent service! I will stay again in this hotel

Location is GREAT!

Great location, clean hotel, friendly staff, the USA border around the corner. Thank you IBIS Hotel.

Great location nice clean room, on the small side but cool.

Very safe area! Lots of dinning and shopping options! Lots of transportation options!

I have stayed here before, the location is great and service! Convenient for shopping, dining options, transportation, and easy park!

Safe,quiet, plenty of dining options, many walkable locations and very convenient to everything we needed to accomplished

It was centrally located to walk to different places. Centro cultural, plaza rio and several restaurants in the area. Overall great stay.

Location

Nice, clean hotel. Close to all downtown businesses.

La habitación impecable, la ubicación, el buffet muy variado y rico todo, muy completó

The waitress at The Buffet Was Very Rude because I Didn’t Pay for my Food first I Said Let me Eat and I will Pay after and She came Back To Bother Me again I got so Upset that I didn’t even finish my Food!

Great staff. Breskfast buffett delicious.Everyone very courteous. Check in and out easy. Parking great, even when full the friendly valet will take care of you.

La habitacion estaba limpia y el desayuno estaba decente para estar incluido en el precio de la habitacion. Volveria a reservar.

Clean room and staff very friendly breakfast it’s very jammy,good quality

Lo único que no me gustó fue el desayuno el omelet estaba tieso y mala atención del mesero

Bar is good and breakfast good variety and healthy

Everything was wonderful From the staff to the breakfast to the bartenders The housekeepers It was all great services Only issue was that I was given my room but it wasn’t cleaned yet,seemed like someone was still occupying it But other then that they helped me get a room and the housekeepers were super nice

The personnel was very friendly, but spoke hardly any English. The room key had to keep being reactivated. Room was very clean and comfortable, but there was no free coffee or tea in the room. The breakfast is extremely overpriced for where it is - did not even bother with it.

Buffet no bueno