High Desert Inn

Fast and polite check in. Lots of parking and hidden off the main road! A little jem of a Inn. Will stay again when I'm in need of a room.

I understand you need assistance in rewriting your experience to report it effectively. Here's a revised version of your account: --- **Subject: Urgent Report of Bed Bug Infestation and Mismanagement** Dear [Attorney/Environmental Registry], I am writing to report a severe bed bug infestation at [Hotel Name] that has not only caused me significant distress but also exposed me to unsanitary conditions, despite my efforts to address the situation responsibly. **Timeline of Events:** - **Sunday:** Reported bed bug presence to hotel staff; was advised to wait until Monday for linen change. - **Monday:** Noted continued infestation; informed staff again. Paid all due fees. Staff confirmed infestation and promised exterminator service. - **Tuesday:** Exterminator confirmed infestation but advised against room change to prevent spread. I incurred expenses of approximately $100 to launder all clothing. - **Wednesday:** Exterminator scheduled to return. I took preventive measures, including car cleaning and online research on bed bugs. Despite these efforts, the hotel management accused me of causing the infestation. Upon returning to my room, I found the new linens infested. The manager was uncooperative and threatened to call the police when I demanded action and a refund. I proactively contacted the police for assistance and reported the issue to Expedia, who refunded two days of my stay. I also reached out to an attorney and am awaiting further instructions. **Current Situ

I think the towels are 10 years old. They have threads on them. The staff throws your shampoo and other items on the table in the trash without asking you while supposedly cleaning the room. Security is terrible. I saw homeless people around many times and interestingly enough, I saw someone trying to steal my food order that was left at my door at the last minute. The towels and bed linens in the room that needed to be changed are created in a very funny way as if they were just fixed and changed. When I touched the curtain of the room I stayed in, I felt sick. Because there was so much dust on it, I think it had not been taken down and washed since the hotel was first established. There is a lot more to say but I can say this. I will never even pass by it again.

Our stay was very welcoming comfortable and clean quiet place good sleep

Quiet clean nice

When we are in this area rhis is were wevwtat love the staff nice clean an quiet jus love it here

All I can say is that I would recommend you just staying in your car. Roaches run around all over and that rite there ruined it for me rite away and could not relax for a minute knowing those little hitchhikers were all over much less sleep.

Bed bugs I have reported it and nothing has been done since Sunday I'm just learning about the infestation and they called pest control they have no urgency or experience on how to handle this matter

--- **Subject: Urgent Report of Bed Bug Infestation and Mismanagement** Dear [Attorney/Environmental Registry/Expedia Travel/ High Desert Inn Hesperia / Hesperia Police Department I am writing to report a severe bed bug infestation at [High desert inn Hesperia CA] that has not only caused me significant distress but also exposed me to unsanitary conditions, despite my efforts to address the situation responsibly. **Timeline of Events:** - **Sunday:** Reported bed bug presence to hotel staff; was advised to wait until Monday for linen change. - **Monday:** Noted continued infestation; informed staff again. Paid all due fees. Staff confirmed infestation and promised exterminator service. - **Tuesday:** Exterminator confirmed infestation but advised against room change to prevent spread. I incurred expenses of approximately $100 to launder all clothing. - **Wednesday:** Exterminator scheduled to return. I took preventive measures, including car cleaning and online research on bed bugs. Despite these efforts, the hotel management accused me of causing the infestation. Upon returning to my room, I found the new linens infested. The manager was uncooperative and threatened to call the police when I demanded action and a refund. I proactively contacted the police for assistance and reported the issue to Expedia, who refunded two days of my stay. I also reached out to an attorney and am awaiting further instructions

Very clean and quiet

The place was really dirty, there was cockroaches, a broken sink, water damage from flooding, the shower was gross and was unusable. There was no master lock and the sheets looked dirty. I don’t recommend this place and it seems to be a sketchy

Staff members were friendly overall. Room was clean and overall was worth the price value. Shower could be upgraded with new head and water valve.

Needed a place for one night before heading up 395. The pictures of the room were nice enough. But they didn't give the full picture: seedy part of town (surrounded by abandoned buildings housing who knows what), very thin walls (could hear conversations from 3 other rooms, including a pornographic soundtrack), open field next door with evidence of homeless "camps". Couldn't exit fast enough the next morning !

The picture makes it look like it's on a desert road -- it's really right off main street. That made it less quiet than expected, but closer to markets, gas, and restaurants. Had outlets either side of bed for CPAP machine. Wi-Fi worked fine. Very pleasant people.

No closet or place to hang clothes, no ironing no coffee maker, no ironing board nor iron, no shampoo/conditioner provided

I recently stayed at High Desert Inn, and unfortunately, my experience was far below expectations.The first issue was noticeable upon entering the room – the door was missing its protective weather seal. This not only raised security concerns but also allowed light from outside to enter the room, affecting the room's comfort.The amenities provided were severely lacking. The bathroom had only a small, thin bar of soap, measuring about two by three inches, and there were no other toiletries like shampoo or conditioner. The absence of hand soap was particularly inconvenient.The condition of the bathroom itself was unsatisfactory. The shower space was extremely cramped, making it uncomfortable to use. Additionally, the overall maintenance of the shower area left much to be desired.The towels provided were of very low quality – thin and worn out, giving the impression they had been in use for several years. The lack of quality towels significantly detracted from the overall experience.These issues point towards poor management and lack of attention to guest comfort and basic needs. It was a disappointing experience, and I hope this feedback helps in making necessary improvements for future guests.

Would’ve like the property a lot more but the faucet wasn’t working and there’s was roaches

So, I got what I deserved for shopping cheap. I do have to give this place credit. They are trying to make improvements. Floors are new, paint is recent, but…. While it looks clean, it smells dirty. Broken chair in room, burns to blanket and mattress. This is an older, Route 66 style motel. They have been remodeling, but it’s very DYI. They have more work to do on cleanliness and curb appeal before this becomes a value stay.

Room smelled strongly of bug spray. Overflowing garbage can on the walkway in front of the rooms. Very nice and helpful staff. This is a low end hotel with a low cost to stay. Bed is comfortable.

Rooms are good staff amazing and accommodating

This property exceeded my expectations, the rooms were updated and very clean. Management was always polite and informative towards myself.. Definitely a good spot for those looking to grab a bite to eat or get last minute items from the grocery store. The neighborhood is satisfactory as well.

Had been asking for a copy of my receipts I paid cash on 3/7/24 Debit on 3/8/24 79.20 they charge my card 158.40 I've been asking for correction I never authorized the change apparently they can charge you card more after you already paid until now no one had done anything new manager also works at motel 6 in Victorville and pays the residents to co e to this hotel room to claim that he is better then ma ager at motel 6 on maple je tells everyone everybody's business and is always drinking he ask me for a beer but he makes it like I need to supply his habit I've reported to upper management no answer no in one iwns the hotel for sad I was on there since September regular resident no issues h til the manager that had no clue what bring a manager us so many things to tell just don't get involved with him

The staff was very nice & welcoming. Right next to shopping centers so it was very convenient

Staff members were friendly overall. Room was clean and overall was worth the price value. Shower could be upgraded with new head and water valve.

The shower was not draining so the water was spilling over quickly. The drian was clogged the staff was rude and it was just not very clean.

Staff is friendly they try hard to keep guest happy

Fast and polite check in. Lots of parking and hidden off the main road! A little jem of a Inn. Will stay again when I'm in need of a room.

Justin the front desk guy was great!! He was very patient when i checked in crazy late and we had a moment talking about EDM. The room was fine though there a bug in the bathroom but the front desk is why I would recommend this place

Rooms are good staff amazing and accommodating

--- **Subject: Urgent Report of Bed Bug Infestation and Mismanagement** Dear [Attorney/Environmental Registry/Expedia Travel/ High Desert Inn Hesperia / Hesperia Police Department I am writing to report a severe bed bug infestation at [High desert inn Hesperia CA] that has not only caused me significant distress but also exposed me to unsanitary conditions, despite my efforts to address the situation responsibly. **Timeline of Events:** - **Sunday:** Reported bed bug presence to hotel staff; was advised to wait until Monday for linen change. - **Monday:** Noted continued infestation; informed staff again. Paid all due fees. Staff confirmed infestation and promised exterminator service. - **Tuesday:** Exterminator confirmed infestation but advised against room change to prevent spread. I incurred expenses of approximately $100 to launder all clothing. - **Wednesday:** Exterminator scheduled to return. I took preventive measures, including car cleaning and online research on bed bugs. Despite these efforts, the hotel management accused me of causing the infestation. Upon returning to my room, I found the new linens infested. The manager was uncooperative and threatened to call the police when I demanded action and a refund. I proactively contacted the police for assistance and reported the issue to Expedia, who refunded two days of my stay. I also reached out to an attorney and am awaiting further instructions

Manager hides his drinking from wife and makes it my problem I like to keep to my self not there to socialize with him so I just don't go outside when he is around he like to hug I don't like to be touched

The staff was very nice & welcoming. Right next to shopping centers so it was very convenient

I think the towels are 10 years old. They have threads on them. The staff throws your shampoo and other items on the table in the trash without asking you while supposedly cleaning the room. Security is terrible. I saw homeless people around many times and interestingly enough, I saw someone trying to steal my food order that was left at my door at the last minute. The towels and bed linens in the room that needed to be changed are created in a very funny way as if they were just fixed and changed. When I touched the curtain of the room I stayed in, I felt sick. Because there was so much dust on it, I think it had not been taken down and washed since the hotel was first established. There is a lot more to say but I can say this. I will never even pass by it again.

Needed a place for one night before heading up 395. The pictures of the room were nice enough. But they didn't give the full picture: seedy part of town (surrounded by abandoned buildings housing who knows what), very thin walls (could hear conversations from 3 other rooms, including a pornographic soundtrack), open field next door with evidence of homeless "camps". Couldn't exit fast enough the next morning !

The picture makes it look like it's on a desert road -- it's really right off main street. That made it less quiet than expected, but closer to markets, gas, and restaurants. Had outlets either side of bed for CPAP machine. Wi-Fi worked fine. Very pleasant people.

In a very bad area. Drug deals and homeless surrounds the property. Room reaked of cleanser, which was both good and bad. Shower head falling out exposing disgusting things. Refurbished crack hotel. Staff was nice when you could find them.

It was pretty good , felt safe

Fast and polite check in. Lots of parking and hidden off the main road! A little jem of a Inn. Will stay again when I'm in need of a room.

People literally came up and asked if they could use my shower when I leave.

This property exceeded my expectations, the rooms were updated and very clean. Management was always polite and informative towards myself.. Definitely a good spot for those looking to grab a bite to eat or get last minute items from the grocery store. The neighborhood is satisfactory as well.

The place was really dirty, there was cockroaches, a broken sink, water damage from flooding, the shower was gross and was unusable. There was no master lock and the sheets looked dirty. I don’t recommend this place and it seems to be a sketchy