Luckily, we stayed only for one night for a wedding. We informed Hotel.com regarding an early check in so we can get ready for a 3 PM wedding. We got there around 1:30 PM and try to check in with the front desk staff. He rudely and said we can't check in until 2 PM. All the rooms was ready, but he made us come back 30 minutes to check in. We waited for 30 minutes to check in and he took his time to help us. He went around and made coffee for himself and come back after 10 minutes knowing that we told him that we got a wedding to go to at 3 PM. He didn't seem to care about our urgency and took his time checking us in. Well, we were late to the wedding!!! We asked for lower floor for check in, but he ignored us and gave us 2nd floor without listening to our needs that we have person with knee and hip issue to use the stairs. Once we check in, we went to our rooms and was surprised to see the hair dryer with it's electrical exposed; posing an electrical shock or fire hazard; the tub handle falls off as we tried to turn on to shower. When it's time for us to sleep, the bed was awful and creaks with every little subtle moves. The floor is nasty and dirty like it's never been mopped for ages. The cleaning staffs was not friendly at all. We didn't feel safe and can't wait to check out early in the morning. I took pictures of the broken door, broken shower handle, and broken/hazardous hair dryer that posed electrical shock. I tried attaching pictures, but can't.
Luckily, we stayed only for one night for a wedding. We informed Hotel.com regarding an early check in so we can get ready for a 3 PM wedding. We got there around 1:30 PM and try to check in with the front desk staff. He rudely and said we can't check in until 2 PM. All the rooms was ready, but he made us come back 30 minutes to check in. We waited for 30 minutes to check in and he took his time to help us. He went around and made coffee for himself and come back after 10 minutes knowing that we told him that we got a wedding to go to at 3 PM. He didn't seem to care about our urgency and took his time checking us in. Well, we were late to the wedding!!! We asked for lower floor for check in, but he ignored us and gave us 2nd floor without listening to our needs that we have person with knee and hip issue to use the stairs. Once we check in, we went to our rooms and was surprised to see the hair dryer with it's electrical exposed; posing an electrical shock or fire hazard; the tub handle falls off as we tried to turn on to shower. When it's time for us to sleep, the bed was awful and creaks with every little subtle moves. The floor is nasty and dirty like it's never been mopped for ages. The cleaning staffs was not friendly at all. We didn't feel safe and can't wait to check out early in the morning. I took pictures of the broken door, broken shower handle, and broken/hazardous hair dryer that posed electrical shock. I tried attaching pictures, but can't.
