Name: Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Address: Calle Itzimina esq. Av Kukulkan,mz 001, lote 007, reg 014, Zama, Tulum, Tulum, Bundesstaat Quintana Roo, Mexiko, Tulum, Bundesstaat Quintana Roo, MX
Price range: 231 $–261 $ per night
Rating: 8.4

Was Gäste sagen

In aktuellen Bewertungen wird das Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive für sein gelungenes Design, die ruhige Atmosphäre, die vielen Pools und das freundliche Personal gelobt. Wiederkehrende Kritikpunkte beziehen sich jedoch auf die Qualität des Essens, die Zuverlässigkeit des Service und den Shuttle zum Strand außerhalb des Hotels.

Die meisten Gäste empfinden die Anlage und die Zimmer als sehr sauber und modern, obwohl einige von Insekten, Wartungsproblemen oder schwieriger Orientierung berichten. Die Meinungen zum Essen sind gemischt: Einige genießen bestimmte Restaurants und das Frühstück, während andere eine begrenzte Auswahl, lange Wartezeiten und verwässerte Getränke bemängeln. Erwarten Sie einen ruhigen, designorientierten Aufenthalt, der ideal zum Entspannen geeignet ist.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Mehrere Pools, ein entspannendes Spa und der Fitnessraum sind hervorzuheben. Der externe Strandclub ist mit einem Shuttle erreichbar. Häufige Nachteile sind kalte oder früh schließende Pools sowie eine unregelmäßige Shuttle-Frequenz. Einige Gäste empfanden den Fitnessraum als zu warm.

Reinigung

Die allgemeine Sauberkeit wird in den Zimmern und Gemeinschaftsbereichen gelobt. Dennoch erwähnen mehrere Bewertungen Insekten (Ameisen oder Kakerlaken), gelegentlich schmutzige Poolbereiche und Wartungsprobleme wie Lecks oder Verstopfungen.

Zimmer

Die Zimmer sind modern und oft geräumig, wobei viele Gäste die Swim-up-Optionen und die ruhige Lage schätzen. Wiederkehrende Probleme sind Wartungsprobleme (Lecks, defekte Klimaanlage oder Armaturen), gelegentlicher Feuchtigkeit oder Schimmelgeruch sowie Lärm in der Nähe bestimmter Bereiche.

Dienstleistung

Viele Bewertungen heben das aufrichtig freundliche und aufmerksame Personal sowie die hervorragenden Concierges hervor, die besondere Wünsche erfüllen. Es gibt jedoch wiederkehrende Beschwerden über aufdringliche Angebote für Mitgliedschaften, unregelmäßigen oder langsamen Service sowie gelegentliche Probleme bei der Lösung von Problemen oder der Einhaltung beworbener Leistungen.

Ähnliche Gästebewertungen

2

Tiffany

12. Aug. 2025

·

Aufenthalt am 1 Nacht

The Expedia gold status is supposed to get you a $200 resort credit and a free spa service. The hotel ended up saying that it’s not a $200 credit. It’s $40 coupons that you can use one at a time only on two specific services. It was really annoying that they didn’t honor the package as written. It’s a very nice hotel but it felt very cheap and they were very deceptive. They’d say one thing and do another - nothing like being gaslit on vacation. There are two parts of the hotel. I recommend the Casa Omni room types because those are the ones on the beach. The other rooms are located at the main property which is about 10 to 15 minutes. Drive away from the beach.

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10

ALASDAIR

13. Feb. 2026

·

Aufenthalt am 7 Nächte

We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.

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6

Jonathan

17. Feb. 2025

·

Aufenthalt am 4 Nächte

Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it

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2

Brittney

29. Nov. 2025

·

Aufenthalt am 5 Nächte

Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p

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6

Fradi

19. Nov. 2024

·

Aufenthalt am 3 Nächte

This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.

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10

forest

1. Juli 2025

·

Aufenthalt am 2 Nächte

Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch.

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8

Niousha

22. Okt. 2025

·

Aufenthalt am 3 Nächte

Beautiful resort with excellent location and amenities, but inconsistent service. The resort’s location and design are stunning, and the beach club offers great accessibility, entertainment, and cleanliness. However, several service experiences fell short of expectations. At the Preferred Club, we waited nearly an hour for our order before being told it couldn’t be fulfilled and were asked to go to the restaurant instead. On another occasion, a staff member declined to make drinks he had just served to nearby guests, which felt unprofessional. While relaxing at the beach, a server asked us to relocate or purchase an expensive bottle despite our Preferred Club status. We eventually left, which was disappointing since the Preferred upgrade is meant to ensure comfort and service consistency. That said, many team members were kind and accommodating, and some went above and beyond. The beach club menu is limited, but the main resort offered more dining options, which we enjoyed on our final night. Overall, Secrets Tulum is a beautiful property with great amenities and atmosphere. With more consistent staff training and attention to guest experience, it could easily be a five-star stay.

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4

Andreas

13. Jan. 2025

·

Aufenthalt am 5 Nächte

I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.

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10

Sergio Moises Cedillo

25. Aug. 2024

·

Aufenthalt am 7 Nächte

We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.

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10

John

8. Nov. 2025

·

Aufenthalt am 8 Nächte

We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget .

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die Dschungelumgebung liegt im Stadtteil, nicht direkt am Strand; der Zugang zum Strand erfolgt über einen Shuttle von 15–30 Minuten zum Strandclub des Hotels. Einige schätzen die Ruhe und die gute Erreichbarkeit zu Fuß, während andere die Shuttle-Fahrzeiten und die eingeschränkten Öffnungszeiten als unpraktisch empfinden.

Gastronomie

Das Feedback ist gemischt: Mehrere Gäste haben bestimmte Restaurants und die Frühstücksvielfalt genossen, während viele andere eine begrenzte Auswahl, lange Wartezeiten sowie verwässerte oder einfache Getränke bemängelten. Die Verfügbarkeit von Abendessen kann an einigen Abenden eingeschränkt sein, was zu Warteschlangen führt.

Monat	Durchschnittspreis
Januar	458 $
Februar	479 $
März	401 $
April	359 $
Mai	326 $
Juni	312 $
Juli	281 $
August	333 $
September	329 $
Oktober	334 $
November	407 $
Dezember	411 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $249	18 $248	19 $240
20 $242	21 $240	22 $241	23 $241	24 $241	25 $248	26 $261
27 $234	28 $231	29 $234	30 $232

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $251	2 $242	3 $242
4 $242	5 $242	6 $242	7 $242	8 $242	9 $242	10 $242
11 $242	12 $250	13 $242	14 $242	15 $242	16 $242	17 $242
18 $242	19 $242	20 $242	21 $242	22 $242	23 $242	24 $242
25 $242	26 $242	27 $242	28 $242	29 $249	30 $249	31 $242

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Preferred Club Junior Suite, Swim Out, King Bed

Preferred Club Junior Suite, Swim Out, Double Beds

Villa Zamna (Same Price For Up to 10 Guests)

Preferred Club Junior Suite, Tropical View, Double Beds

Casa Zamna Ocean Front

Zimmer (Casa Zamna Tropical View)

Junior-Suite, 1 King-Bett, Meerseite (Casa Zamna)

Zimmer (Casa Zamna Tropical View Dbl w Q Beds)

Preferred Club Master Suite, Swim Out

Preferred Club Rooftop Master Suite with Plunge Pool

Suite, 1 King-Bett, Meerseite (Casa Zamna, Master)

Presidential-Suite

Junior-Suite, 1 King-Bett (Tropical View)

Junior-Suite (Swim Out, Double Beds)

Junior-Suite (Tropical View, Double Beds)

Preferred Club Master Suite, Tropical View

Preferred Club Junior Suite, Tropical View, King Bed

Junior-Suite, 1 King-Bett (Swim Out)

Presidential-Suite, 1 King-Bett, Meerseite (Casa Zamna)

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

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