Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 10:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available for a fee of USD 25, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas, including the registration desk.

What is the location of the property in relation to key landmarks?

The property is located within a 5-minute drive of London Bridge Park and Our Lady of Guadalupe Shrine, approximately 2.9 miles from Christus Southeast Texas - St. Mary and 4.5 miles from Babe Zaharias Golf Course.

Are children allowed to stay at the property?

Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.

SureStay Hotel by Best Western Groves

What guests think

At SureStay Hotel by Best Western Groves, guests frequently note clean rooms and easy check in, but also report inconsistent staff attitudes and a limited breakfast, alongside occasional concerns about upkeep.

Several reviews mention firm or worn mattresses, AC performance and TV/Wi-Fi reliability varying by room, and noise from slamming doors or hallway gaps. Parking feedback is mixed, with a few saying it is well lit or plentiful and others finding the lot small or tight. The location is described as quiet and convenient to stores and restaurants, suggesting a basic, practical stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking gets mixed feedback: some say it is well lit or plentiful, while others find the lot small or tight.

Related guest reviews

10

Alfonso

Nov 29, 2025

·

Stayed 2 nights

Easy check in, quiet, clean room, felt safe, plenty of parking.

10

David

Apr 25, 2025

·

Stayed 4 nights

Everything was cool except the parking

10

Carole

Oct 23, 2025

·

Stayed 1 night

Parking was good and well lit. Rooms were very clean and inviting. Staff was very friendly and accommodating. Overall, a very pleasant stay and wouldn't hesitate to recommend them to other travelers.

10

Brandy

Mar 20, 2025

·

Stayed 1 night

Everything was very clean. The room was well stocked with anything that may be needed during stay. Front desk staff was super friendly. Bed was comfortable. The only thing that was inconvenient was the parking lot is super small. I wasn’t sure if I would be able to find a parking spot when I pulled in but after driving around I finally did. If you make the parking bigger then this place would definitely be 5 stars all the way

8

Alfonso

Jun 6, 2025

·

Stayed 3 nights

Pretty comfortable place to stay parking lot was small

2

Nicholas

May 3, 2025

·

Stayed 5 nights

There is nothing to like. AC doesn't fully function. Very small TV for basically no TV service. Floor in room hasn't been mopped in years. Desk broken. Door have no seal on bottom so basically your room is bright from the hall light. You can hear every room's steel door SLAM shut, even from floor above. Terrible. Arrived to 5 police cara in parking lot.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms as very clean, but others report serious issues such as dirty floors, odors, or bathroom mold.

Related guest reviews

10

Richard

Mar 4, 2025

·

Stayed 1 night

Nice clean place for a quick overnight stay.

10

Allan

Oct 27, 2025

·

Stayed 3 nights

Clean safe room

10

Paul

Nov 7, 2025

·

Stayed 3 nights

Room very clean and excellent.

10

Alfonso

Nov 29, 2025

·

Stayed 2 nights

Easy check in, quiet, clean room, felt safe, plenty of parking.

4

Jeffrey

Nov 21, 2025

·

Stayed 3 nights

Black mold on ceiling and walls in bathroom, I have pictures. I also expected to be able to watch Thursday night football, however you could not get to the station due to having the wrong remote controls which apparently the manager has known about for months. A $9 universal remote. It also took 4 different keys to open the door. When anyone’s door closes naturally it sounds like a gun going off. I reported all these things. It was so bad I asked for a refund on the second day which I was told I would get and have not received. One manager told me it was 11:38 and checkout was at 11 so no refund for the second day. Really? On top of everything else I was suppose to leave work to check out? I got there when I could. My stay was so bad I left whether I was going to get a refund or not. Terrible place and evidently manager. Black mold is not healthy.

4

Nicole

Aug 21, 2025

·

Stayed 1 night

Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.

10

Carole

Oct 23, 2025

·

Stayed 1 night

Parking was good and well lit. Rooms were very clean and inviting. Staff was very friendly and accommodating. Overall, a very pleasant stay and wouldn't hesitate to recommend them to other travelers.

10

Irma

Dec 1, 2024

·

Stayed 3 nights

Traveled for Thanksgiving holidays stayed 4 nights. Rooms clean and renovated.

2

Nicolette

Jan 14, 2026

·

Stayed 1 night

Absolutely terrible. The rooms were dirty after looking at the 4th room I told the guy to just let me go. I couldn’t stay there. Still waiting to hear back about my refund.

2

Nicholas

May 3, 2025

·

Stayed 5 nights

There is nothing to like. AC doesn't fully function. Very small TV for basically no TV service. Floor in room hasn't been mopped in years. Desk broken. Door have no seal on bottom so basically your room is bright from the hall light. You can hear every room's steel door SLAM shut, even from floor above. Terrible. Arrived to 5 police cara in parking lot.

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AI-generated summary based on recent guest reviews

Rooms

Room experiences are mixed; some note comfortable beds and recent renovations, while others cite hard or sagging mattresses, AC and TV problems, hallway noise from door gaps or slams, and spotty Wi-Fi.

Related guest reviews

2

Amr

May 3, 2025

·

Stayed 4 nights

Room's appliances are very cheap, and no siute case holders, I had to rest my suite case on a towel on the wooden floor. Room's AC blowing humid air only. Very careless in handling breakfast, there was almost nothing to eat in breakfast during my entire stay (4 nights), even the coffee was cold to warm. I don't recommend this hotel and i don't think i would like to stay in this hotel again

4

Jeffrey

Nov 21, 2025

·

Stayed 3 nights

Black mold on ceiling and walls in bathroom, I have pictures. I also expected to be able to watch Thursday night football, however you could not get to the station due to having the wrong remote controls which apparently the manager has known about for months. A $9 universal remote. It also took 4 different keys to open the door. When anyone’s door closes naturally it sounds like a gun going off. I reported all these things. It was so bad I asked for a refund on the second day which I was told I would get and have not received. One manager told me it was 11:38 and checkout was at 11 so no refund for the second day. Really? On top of everything else I was suppose to leave work to check out? I got there when I could. My stay was so bad I left whether I was going to get a refund or not. Terrible place and evidently manager. Black mold is not healthy.

4

Nicole

Aug 21, 2025

·

Stayed 1 night

Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.

10

Mariana

Feb 1, 2025

·

Stayed 3 nights

The room was great, newly remodeled and in great conditions. Will definitely be staying here again

10

Ashley

Jun 8, 2025

·

Stayed 1 night

It was comfortable

6

Dana

May 27, 2025

·

Stayed 1 night

Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.

8

Allan

Oct 11, 2025

·

Stayed 3 nights

Bed was incredibly hard

10

Irma

Dec 1, 2024

·

Stayed 3 nights

Traveled for Thanksgiving holidays stayed 4 nights. Rooms clean and renovated.

8

Alfonso

Jun 6, 2025

·

Stayed 3 nights

Pretty comfortable place to stay parking lot was small

2

Nicholas

May 3, 2025

·

Stayed 5 nights

There is nothing to like. AC doesn't fully function. Very small TV for basically no TV service. Floor in room hasn't been mopped in years. Desk broken. Door have no seal on bottom so basically your room is bright from the hall light. You can hear every room's steel door SLAM shut, even from floor above. Terrible. Arrived to 5 police cara in parking lot.

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AI-generated summary based on recent guest reviews

Service

Service feedback is inconsistent: several mention friendly, professional, or attentive staff and smooth check in, while multiple reviews report rude interactions, refund difficulties, and strict or unhelpful policies.

Related guest reviews

10

Alfonso

Nov 29, 2025

·

Stayed 2 nights

Easy check in, quiet, clean room, felt safe, plenty of parking.

4

Jeffrey

Nov 21, 2025

·

Stayed 3 nights

Black mold on ceiling and walls in bathroom, I have pictures. I also expected to be able to watch Thursday night football, however you could not get to the station due to having the wrong remote controls which apparently the manager has known about for months. A $9 universal remote. It also took 4 different keys to open the door. When anyone’s door closes naturally it sounds like a gun going off. I reported all these things. It was so bad I asked for a refund on the second day which I was told I would get and have not received. One manager told me it was 11:38 and checkout was at 11 so no refund for the second day. Really? On top of everything else I was suppose to leave work to check out? I got there when I could. My stay was so bad I left whether I was going to get a refund or not. Terrible place and evidently manager. Black mold is not healthy.

6

Dana

May 27, 2025

·

Stayed 1 night

Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.

10

Carole

Oct 23, 2025

·

Stayed 1 night

Parking was good and well lit. Rooms were very clean and inviting. Staff was very friendly and accommodating. Overall, a very pleasant stay and wouldn't hesitate to recommend them to other travelers.

2

Michelle

Feb 9, 2026

·

Stayed 1 night

Let me start off by saying not ONE person working at this hotel was polite nor of ANY help! We stayed a week and one day because that was our ONLY option or I would have left the day the house keeper called my daughter whom is non verbal and autistic a DOG!!!! She makes different vocal sounds and she may have sounded like a dog but everyone at the hotel knew she had a disability because I made it loud and clear. Well the gentleman at the front desk told me LAST MINUTE that we couldn’t extend because my child was to loud and she bothered the other guests! That’s not right and even after being treated in thst manner I still made sure my room was clean and I didn’t hesitate because two wrongs don’t make a right. I never received an apology or nothing. I am so mad and I do not recommend that hotel to anyone.

2

Brittany

Dec 2, 2024

·

Stayed 5 nights

very rude staff my husband and I will never be back nor recommend this place to anyone

2

Benjamin

Dec 18, 2024

·

Stayed 1 night

It was terrible the front desk was rude the TV did not work they did not compensate us or change his rooms because of it at 10:59 they were banging on the door for us to get out

10

Roland

Jul 14, 2024

·

Stayed 2 nights

Really nice ,friendly staff

2

Nicolette

Jan 14, 2026

·

Stayed 1 night

Absolutely terrible. The rooms were dirty after looking at the 4th room I told the guy to just let me go. I couldn’t stay there. Still waiting to hear back about my refund.

10

NUBIA

Jun 5, 2025

·

Although our room wasn't ready at check in the staff was attentive and the room was very clean.

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AI-generated summary based on recent guest reviews

Location

A few reviews describe a quiet, safe area with convenient access to stores and restaurants.

Related guest reviews

10

Alfonso

Nov 29, 2025

·

Stayed 2 nights

Easy check in, quiet, clean room, felt safe, plenty of parking.

10

Ruben

Oct 8, 2025

·

Stayed 1 night

Muy limpio calmado seguro

Translate

10

Sarah

Jul 10, 2025

·

Stayed 1 night

Like its proximity to stores and restaurant will come again

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as minimal or missing items, with some guests choosing to eat elsewhere.

Related guest reviews

2

Amr

May 3, 2025

·

Stayed 4 nights

Room's appliances are very cheap, and no siute case holders, I had to rest my suite case on a towel on the wooden floor. Room's AC blowing humid air only. Very careless in handling breakfast, there was almost nothing to eat in breakfast during my entire stay (4 nights), even the coffee was cold to warm. I don't recommend this hotel and i don't think i would like to stay in this hotel again

10

Alisha

Nov 30, 2024

·

Stayed 1 night

Breakfast was less than desirable so we ended going elsewhere to eat.

4

Nicole

Aug 21, 2025

·

Stayed 1 night

Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.

10

Sean

Nov 27, 2025

·

Stayed 8 nights

There wasn’t much of a breakfast because it was very limited

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $70	2 $77	3 $77	4 $68	5 $68	6 $69	7 $69
8 $69	9 $69	10 $68	11 $69	12 $68	13 $71	14 $69
15 $69	16 $69	17 $69	18 $71	19 $71	20 $69	21 $69
22 $68	23 $69	24 $69	25 $71	26 $68	27 $91	28 $91
29 $90	30 $95

SureStay Hotel by Best Western Groves

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Guest reviews of SureStay Hotel by Best Western Groves

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Groves

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $78	31 $70