Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 18 per day. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately EUR 20 for adults and children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 35 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, elevators, and step-free entrances. Public areas and some rooms are wheelchair accessible.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Livorno, within a 5-minute drive of the Port of Livorno and Terrazza Mascagni. It is approximately 17 miles from Marina di Pisa Beach and 0.4 miles from La Giostra di Tato.

Does the hotel have a swimming pool?

The hotel features both indoor and outdoor swimming pools. The seasonal outdoor pool is open from May to September. The rooftop pool is currently closed until April 6, 2023.

What are the hotel's policies for guests staying with children?

Children under 1 year old can stay for free if using existing bedding. Guests aged 1 year and older are considered adults and must use an extra bed, which incurs an additional charge.

What are the policies regarding extra beds and cribs?

The hotel offers baby cots/cribs upon request. Guests aged 1 year and older must use an extra bed for an additional charge. Advance requests for extra beds or cribs are recommended.

GH Palazzo Suite & Spa

What guests think

At GH PALAZZO SUITE & SPA, travellers highlight the grand historic seafront setting, spacious quiet rooms with big beds and views, a scenic rooftop pool and restaurant, and generous breakfasts.

Several reviews note dated spaces and recurring maintenance issues, such as leaking showers or windows, peeling paint, and occasional cleanliness lapses. Service can be inconsistent at the front desk with queues or brusque responses, and extra charges for parking and spa/pool access plus pricey bar tabs are mentioned, alongside intermittent air conditioning or ventilation problems. Expect classic charm with some trade-offs in polish and added fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the rooftop pool and terrace and the top-floor restaurant with sea views. Gym quality, spa access/hours, and on-site parking draw criticism for fees, limitations, or closures, and bar prices are considered high.

Related guest reviews

10

RAYMOND

28 Jul 2024

·

Stayed 1 night

What a wonderful hotel, check in & service by everybody was great, the hotel is beautiful. My room was huge with a separate marble bathroom. The rooftop pool was very nice although the water could have been a bit cleaner, it was murky. The breakfast was out of this world, so many choices & beautiful. I would love to stay again.

10

Larissa

22 Aug 2024

·

Stayed 2 nights

Rooftop restaurant and pool

8

Stephan

8 Jan 2024

·

Stayed 1 night

Schöner Kurz-Aufenthalt außerhalb der Saison. Ein paar kleinere Schönheits-Reparaturen wären im Zimmer mal wieder fällig. Service freundlich und sehr gut - ein besonderer Dank an den Concierge Andrea, der Abends noch einen der beiden Blockierer von den E-Ladesäulen vertreiben konnte... In der Parkplatzgebühr ist Aufladen des E-Autos mit drin (2x 11 KW vorhanden). Spa ist leider nicht mit drin. Der Pool ist außen und deshalb nur in der Saison nutzbar.

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10

Zaklina

18 Jul 2024

·

Stayed 1 night

sehr schönes Hotel, der Frühstück sehr lecker, leider kostet der Parkplatz 18€ pro Tag

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4

Helen

18 Oct 2024

·

Stayed 7 nights

The hotel is very dated and definitely not a 5 star like advertised. There is no lobby area or any area to sit and relax. Advertises a pool area but doesn’t mention that you have to pay to use the pool Paint is peeling from the walls, our window leaked in the rain, the shower door didn’t close properly and soaked the bathroom floor. Tea and coffee wasn’t filled up every day had to ask for more and they tried to charge me for a coffee sachet! Breakfast was €20 per person per day! Went next door to a little bakery for croissants and coffee which was €2 It’s in a good location next to the bus stop and on the boarder of the main Livorno area

10

John

20 Oct 2023

·

Stayed 2 nights

A really nice hotel, easy parking as we had a rented car. A wonderful bar and restaurant up top.

8

Nigel

21 Oct 2024

·

Stayed 2 nights

Lovely location and the room had a huge bed. But the pool was closed and the spa only opened at 3pm on Tuesday - we were there Monday to Wednesday, so that was very limiting. The bar had a lovely view, but was very expensive.

6

Horacio

8 Mar 2024

·

Stayed 1 night

I bagni necessitano di un intervento di ristrutturazione urgente e un miglioramento significativo della pulizia è imprescindibile. Se da un lato il ristorante offre piatti deliziosi e gode di una vista mozzafiato, dall'altro l'edificio stesso, un magnifico palazzo, merita una maggiore attenzione e cura. Parimenti, la palestra richiede un rinnovamento per offrire un ambiente più accogliente e funzionale.

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8

Rami

23 Jul 2024

·

Stayed 2 nights

The hotel is nice with a good service. The gym was a disappointment in the -1 floor, with no windows or functional AC. The breakfast was also very basic. The roof pool and deck was nice to relax and soak in the sun.

8

Giovanni

11 Jul 2024

·

Stayed 1 night

Palazzo storico situato proprio sul lungo mare parcheggio ottimo e spazioso camere larghe e silenziose struttura pulita ed accogliente costo un pò eccessivo del parcheggio così come della colazione

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Cleanliness

Many describe rooms as clean, yet multiple reviews report issues like unclean showers, hair in tubs, moldy odors, or dust, showing inconsistent housekeeping.

Related guest reviews

6

Valentino

6 Sept 2023

·

Stayed 1 night

Das Badezimmer war nicht sauber !!

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10

Katherine

24 Oct 2023

·

Stayed 1 night

Very clean, amenity are updat to date, good loaction

4

Jun

25 Nov 2023

·

Stayed 1 night

Hotel gate was closed for car to drive in when we arrived at 6pm. We had to park outside on the street and walked into hotel to ask them open the gate for us. There was only one staff doing check-in, we waited very long. It took us more than 30 minutes from parking to get the room key. Room is very clean. Shower is leaking. Water was all over the bathroom floor after 10 minutes’ shower.

4

Yann

29 Jun 2024

·

Stayed 1 night

5 stars Hotel? 5 Italian stars maybe. So 1.5 at best. If you like hair in tub, then 2 stars

8

Andreas

19 Apr 2024

·

Stayed 2 nights

I enjoyed my stay. Positives were the quiet location next to the sea, good bus connection to the centre and station, nice historic building and rooms and the staff were friendly and professional. The breakfast was only an about 3* in terms of quality. Also, I noticed that the space under the bed hadn’t been cleaned properly (dust etc.). The air conditioning didn’t work which was not too bad at that time of the year. There was no milk provided for the tea/coffee in the room. As I said, I enjoyed it, especially because of the staff and beauty of the building, but I wouldn’t call it a 5*

10

Thomas

13 Nov 2023

·

Stayed 2 nights

Sehr gut gelegenes Hotel mit Parkplätzen. Saubere Zimmer und ein gutes Frühstückbuffet. Wir haben keinen Grund etwas zu beanstanden.

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2

Phillip

5 Oct 2024

·

Stayed 1 night

Dirty bed! Bad Service! A/C did not work and front desk said they could not do anything about it.

2

Ahmet

8 May 2023

·

Den Namen Grand und die 5* leider nicht verdient, sorry ! Preise wie ein 5* Hotel, jedoch Leistungen und Ausstattung eher max. 3*. Frühstück für ein 5* Grand Hotel lächerlich. Die Zimmer in die Jahre gekommen. Das Badezimmer stinkt, muffelt nach Schimmel. Gläser im Bad zum Abspülen nach dem Zähneputzen sind aus Plastik. Fenster gehen nicht richtig zu, man hört jeden Lärm von der Straße, der sehr stark befahren ist. Ich würde das Hotel eher 2 bis 2 Sterne einschätzen. Möchte wirklich nicht reklamieren, aber Preise wie in einem 5 Sterne verlangt sollte auch Leistung wie ein Sterne Hotel erbringen. Übrigens Aperol-Spritz 0,2 kostet im 5 Stock in der Roofbar €15,-. Parken kostet täglich 30,-, kleine Haustiere €35,-. Achtung, nur der Eintritt in den Spa-Bereich kostet p.P. €40,-. Die Anwendungen sind noch nicht inbegriffen!

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6

Richard de

29 Jun 2024

·

Stayed 1 night

Property was grand but tired. Restaurant has a magnificent view over the harbour. Food selection and staff were excellent. However our shower was not clean and had a temporary wooden slatted floor which was insecure/unsafe and it was impossible to use the shower without flooding the bathroom. Reception was poorly run - had to queue for sometime to check in and we were told the roof pool was closed when it was actually open.

10

Vicky

14 Oct 2023

·

Stayed 2 nights

The room is clean and spacious. The hotel grounds has fabulous views of the water, we enjoyed the scenery during breakfast

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Rooms

Rooms are generally spacious and quiet with comfortable large beds and sea views. Several reviews note dated decor and maintenance problems (leaking showers or windows, and poor ventilation or air conditioning).

Related guest reviews

10

Valeria

15 Sept 2023

·

Stayed 2 nights

We were very happy with our stay. We had room 520 which was very special. At our check out we told Cara that there’s a problem with the bathroom think. The lack of ventilation causes a very bad smell, but this was not comparable with the amazing views of the room. Fabiana was very helpful during dinner and breakfasts. Thanks to all our stay was very pleasant.

10

Krista

12 Sept 2024

·

Stayed 2 nights

This was an outstanding hotel. The rooms were big, not the typical small European room. The bathroom had a tub and a shower and also was large. The location was beautiful - right across from the ocean. I would stay here again!!

4

Helen

18 Oct 2024

·

Stayed 7 nights

The hotel is very dated and definitely not a 5 star like advertised. There is no lobby area or any area to sit and relax. Advertises a pool area but doesn’t mention that you have to pay to use the pool Paint is peeling from the walls, our window leaked in the rain, the shower door didn’t close properly and soaked the bathroom floor. Tea and coffee wasn’t filled up every day had to ask for more and they tried to charge me for a coffee sachet! Breakfast was €20 per person per day! Went next door to a little bakery for croissants and coffee which was €2 It’s in a good location next to the bus stop and on the boarder of the main Livorno area

10

Elin Haukeland

18 Jul 2024

·

Stayed 4 nights

Fantastisk service på hotellet og restauranten. Profesjonelle men ikke snobbete. Herlig med tak terrasse og basseng i 5 etg. Gode store rom og behagelige senger. Utsikten fra hotellet er nydelig og restauranten i 5 etg anbefales på det sterkeste å besøke. Renhold av rommet hver dag. Vakker arkitektur på hotell bygningen

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6

heidi

14 Feb 2024

·

Stayed 4 nights

Rommet ee gammelt og slitt og veldig kaldt! Ingen vegg i dusjen på badet, så når man dusjer blir hele badet fylt med vann Nydelig frokost og god service

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6

francesco

29 Oct 2024

·

Stayed 4 nights

Struttura di valore artistico l, molto bella. Pagare un parcheggio all' aperto euro 18,00 è un assurdità. La camera ricevuta inadeguata per la mancanza di uno scrittoio, spazio camera inadeguato il supporto porta valige posizionato davanti all' armadio rende difficoltosa l'apertura. Il materasso da sostituire viene il mal di schiena. Bagno 2 piccoli bagni uno minuscolo con WC e Bidet, l' altro causa protezione della doccia non idonea l' acqua bagna il pavimento e l'utilizzo per la persona successiva è praticamente impossibile.

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6

Luise

10 May 2024

·

Stayed 4 nights

Die Zimmer haben nach Rauch gerochen. Altes Mobiliar dafür recht sauber. Fenster undicht

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6

bo

22 May 2024

·

Stayed 15 nights

Its a beautiful old hotel with great ocean view but heat/ air condition doesn't work well. No good to ho there for winter and summer😅

10

Ana

31 Oct 2024

·

Stayed 1 night

Great place ! Very big room with great big windows right in front of the sea in a very grand beautiful building

10

Giulia

25 Aug 2024

·

Stayed 1 night

Camera ampia e fon ogni comfort, letto enorme e comodissimo. Personale gentilissimo in ogni aspetto.

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Service

Feedback is mixed: many guests found staff friendly and accommodating, while others faced slow or disorganized check-in, brusque front-desk interactions, and billing or parking communication issues.

Related guest reviews

10

RAYMOND

28 Jul 2024

·

Stayed 1 night

What a wonderful hotel, check in & service by everybody was great, the hotel is beautiful. My room was huge with a separate marble bathroom. The rooftop pool was very nice although the water could have been a bit cleaner, it was murky. The breakfast was out of this world, so many choices & beautiful. I would love to stay again.

4

giuseppe

18 Oct 2023

·

Stayed 4 nights

check in very unpolite and nobody to escort you to the room; missing valet service. bathroom super old with some broken pieces; towels very old and smelling bad; bed very uncomfortable with the two single mattress opening and missing topper. Overall not a 5 star, only the building is nice.

10

Heath

2 Aug 2023

·

Stayed 2 nights

Great overall experience…staff was amazing and accommodating

8

Natsuko

29 Jun 2024

·

Stayed 1 night

Front services were not 5 stars but Walking distance to Livorno area, Terazza mascagni etc!

10

Robert

18 Sept 2024

·

Stayed 1 night

Exemplary service by every staff member we encountered. The property is palacial and elegant. Wonderful property.

4

Danielle

2 Sept 2024

·

Stayed 1 night

Rude Front desk ladies, and our Room had Mold all over the wall. When I told them they said "oh". Then; They charged me for a car when i didnt have one. When i asked for refund they said" No i can\'t refund, i complained again & receptionists said it will take weeks for refund". Not helpful.

10

Susana

10 Sept 2024

·

Stayed 3 nights

The staff at the front desk could be friendlier

6

Richard de

29 Jun 2024

·

Stayed 1 night

Property was grand but tired. Restaurant has a magnificent view over the harbour. Food selection and staff were excellent. However our shower was not clean and had a temporary wooden slatted floor which was insecure/unsafe and it was impossible to use the shower without flooding the bathroom. Reception was poorly run - had to queue for sometime to check in and we were told the roof pool was closed when it was actually open.

8

Christian

17 Apr 2024

·

Stayed 2 nights

Ankunft mit dem Auto: wir wurden perfekt vom Concierge empfangen. Rezeption hatte zuerst behauptet, unter der Expedia Buchungsnummer nur ein Zimmer zu haben und dass ich mich mit Expedia um die Lösung des Problems kümmern müsse. Exakt im Moment als ich die Expedia-Nummer anrufen wollte, haben sie die Reservation für das 2. Zimmer gefunden. Die beiden Damen am Empfang hatten kein Namensschild und waren unfreundlich. Alle anderen Personen im Hotel waren sehr freundlich. Zusammenfassend: es ist ein 4 Sterne Hotel mittleren Standards (sicher kein 5 Sterne Hotel)

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10

Robert

26 Mar 2024

·

Stayed 2 nights

The staff took excellent care of us. An example we had just got back to hotel and the restaurant had closed. But the bartender and the chef whipped up some delicious food even though they closed. They went above and beyond. Rooms are large and clean. Everyone was very friendly and helpful. We had beautiful views of ocean

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Location

Scenic seafront position by the promenade with easy bus connections and a walk into town; also convenient for ferry access. Many enjoyed ocean views from rooms and terraces.

Related guest reviews

8

Luca Antonio

2 Apr 2024

·

Stayed 3 nights

Ottima struttura con ottimo rapporto qualità/prezzo. Consigliata anche per splendida posizione.

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10

Krista

12 Sept 2024

·

Stayed 2 nights

This was an outstanding hotel. The rooms were big, not the typical small European room. The bathroom had a tub and a shower and also was large. The location was beautiful - right across from the ocean. I would stay here again!!

10

Ruth

15 May 2024

·

Stayed 1 night

Great position and ambience. Classic Italian.

8

Natsuko

29 Jun 2024

·

Stayed 1 night

Front services were not 5 stars but Walking distance to Livorno area, Terazza mascagni etc!

8

Andreas

19 Apr 2024

·

Stayed 2 nights

I enjoyed my stay. Positives were the quiet location next to the sea, good bus connection to the centre and station, nice historic building and rooms and the staff were friendly and professional. The breakfast was only an about 3* in terms of quality. Also, I noticed that the space under the bed hadn’t been cleaned properly (dust etc.). The air conditioning didn’t work which was not too bad at that time of the year. There was no milk provided for the tea/coffee in the room. As I said, I enjoyed it, especially because of the staff and beauty of the building, but I wouldn’t call it a 5*

8

Julia Stephanie Maria

14 May 2024

·

Stayed 4 nights

It is a first-class hotel right by the sea, with friendly service staff and a breakfast buffet that leaves nothing to be desired. The room was very spacious, with a comfortable king size bed 😀 The furnishings are already a bit old (some paint is peeling off on the walls and shutters, slight defects in the bathroom and the furnishings). But none of this had a negative impact on my stay! A small pool & sun loungers on the roof terrace, which I didn't use. The hotel is right next to a bus stop and the journey to the center takes 15 to 20 minutes. It is also possible to rent an e-bike directly on site.

10

Beverly

15 Oct 2023

·

Stayed 2 nights

Beautiful hotel. Easy to walk into town.

6

Susan

13 Sept 2023

·

Stayed 1 night

Convenient location to catch ferry. Proper decor is tired. Service friendly.

10

Niku

16 Apr 2023

·

Stayed 1 night

Beautiful view to the sea. Easy to get to, friendly staff.

10

claude

22 Apr 2024

·

Stayed 1 night

grand hotel de charme situé face à la promenade tres bon acceuil très grande chambre avec tout le confort et vue sur mer piscine au dernier étage avec terrasse sur le mer très bon petit déjeuner copieux parking privé non inclus

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Dining

Breakfast is frequently praised for variety and quality, though some found it basic, overpriced, or poorly organized. The rooftop restaurant earns compliments for food and views, while bar prices are often seen as steep.

Related guest reviews

10

RAYMOND

28 Jul 2024

·

Stayed 1 night

What a wonderful hotel, check in & service by everybody was great, the hotel is beautiful. My room was huge with a separate marble bathroom. The rooftop pool was very nice although the water could have been a bit cleaner, it was murky. The breakfast was out of this world, so many choices & beautiful. I would love to stay again.

6

Paul

16 Oct 2023

·

Stayed 2 nights

Didn't feel 5* Especially not breakfast in which every small cup of coffee had to be individually requested. The restaurant prices were through the roof, appropriately enough given the restaurant is actually through the roof. Lovely views over the sea though.

10

Jose

22 Sept 2024

·

Stayed 1 night

Beautiful and well maintained classical building from the end of the 19th Century in front of the sea. Excellent restaurant on the roof with amazing view. Attentive and efficient staff.

8

Nigel

21 Oct 2024

·

Stayed 2 nights

Lovely location and the room had a huge bed. But the pool was closed and the spa only opened at 3pm on Tuesday - we were there Monday to Wednesday, so that was very limiting. The bar had a lovely view, but was very expensive.

10

Elisabeth

6 Oct 2023

·

Stayed 5 nights

Fantastiskt hotell, trevlig personal. Utmärkt generös frukost. Underbar utsikt från takterassen med pool. Kan rekommenderas!

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10

Richard

6 Nov 2023

·

Stayed 1 night

Det här vackra hotellet är det finaste vi någonsin bott på. Personalen är trevlig och hjälpsam, frukosten är fantastisk o läget med havsutsikt är svårslaget. I vårt fall, slutet av oktober, blåste det storm vilket gav en extra dimension med höga vågor. Under lågsäsong kan man få ett fantastiskt boende till ett bra pris.

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6

Sebastian

1 Oct 2023

·

Stayed 2 nights

Overall it was a pleasant stay. However the hotel is not what you would expect from its name. Some parts would need renovation. The breakfast was badly organised in parts and the rooftop bar prices are ridiculous.

10

Paolo

17 Jan 2025

·

Stayed 2 nights

E' un hotel che era la residenza estiva dei Reali e quindi la struttura è splendida. Situata di fronte al mare, con ampio parcheggio e camere molto spaziose e confortevoli. Breakfast veramente notevole per la ricchezza e varietà. Ottimo servizio.

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6

Richard de

29 Jun 2024

·

Stayed 1 night

Property was grand but tired. Restaurant has a magnificent view over the harbour. Food selection and staff were excellent. However our shower was not clean and had a temporary wooden slatted floor which was insecure/unsafe and it was impossible to use the shower without flooding the bathroom. Reception was poorly run - had to queue for sometime to check in and we were told the roof pool was closed when it was actually open.

8

Rami

23 Jul 2024

·

Stayed 2 nights

The hotel is nice with a good service. The gym was a disappointment in the -1 floor, with no windows or functional AC. The breakfast was also very basic. The roof pool and deck was nice to relax and soak in the sun.

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GH Palazzo Suite & Spa

About this property

Location

Room options

Junior Room

Junior Double Room

Deluxe Room

Suite

Superior Double Or Twin Room

Standard Double Or Twin Room

Guest reviews of GH Palazzo Suite & Spa

What guests think

No written reviews

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about GH Palazzo Suite & Spa

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $137	7
8 $126	9 $155	10 $174	11 $321	12	13 $145	14
15 $119	16	17 $156	18 $160	19	20 $148	21
22	23	24	25	26	27 $133	28 $136
29	30

Su	Mo	Tu	We	Th	Fr	Sa
		1	2 $148	3	4 $233	5 $160
6	7	8	9	10 $160	11	12 $160
13	14	15	16	17	18 $135	19 $136
20	21	22 $135	23	24	25 $145	26 $173
27	28	29	30 $212	31