Kakslauttanen Arctic Resort - Igloos and Chalets

ラップランドを堪能できました。スタッフもとても親切で楽しい滞在になりました。スモークサウナ、最高でした。また行きたいです。

Very limited shuttle service in the resort and poor scheduling for the shuttle. For the room price they’re selling, they should provide better service, not an excuse to customer.

The whole facility and dinner looks good. However, the Sauna doesn’t work. The heating dial was missing. A screw of door handle was loose. No service for fireplace at all. I mentioned this just because the price doesn’t match the facilities. I paid a lot and do want to see those facilities works well even I don’t use it.

When we arrived we found that we had booked the east side igloos that have to shower facilities & a long walk through the snow to get to a shared shower room. This was not what we were expecting for such expensive accommodation! Luckily we got help from a great guy named Anastasios who got us into the west side of the property with an upgrade to an igloo with great facilities, where we saw the northern lights! Thank you so much Anastasios for saving our bucket list trip from being a disaster! You have great understanding & very helpful customer service skills! The resort is much better in the west side…east side I would rate not much higher than back packer accommodation at a ridiculous price! The food could be better too for the price!

Large igloo were beautiful. Entire hotel environment was very nice, We booked husky and reindeer rides, thumbs up. Only thing is ice pool for sauna not opened until mid December….

Property is great. I stayed in the East Village and frequently took the free shuttle at the front desk to the west village. The staff was very courteous and professional. Walking around the snow covered property was like a Disney movie. The food was not bad. Sometimes I did not like their meat options from their regular menu so I ate from the Indian menu and that was always good. Many vegetarian options. The only disappointment was that there is not much entertainment at night after 8PM. Overall, I would definitely recommend this property. Here are some suggestions before you go: Bring a flash light that fits in your pocket, bring head scarf and winter hat and ski pants. Private Taxi transfer from airport to hotel was $95 euros in January 2025. Rent a regular room and only stay at Igloo for the last night. East village is beautiful and less populated.

Had a great stay at the kelo igloo. Glas we chose this for our stay and a great holiday here. Seen the aurora on our first day and appreciate the alarm in cabin and also on the mobile app. Sauna is great too. Staffs are super helpful too.

行李需要自行拖到玻璃屋，下午四點天就黑了，這時候找位置有點困難，感覺整體來說稍微辛苦了一些。 玻璃屋頂上會結冰；現場員工數量似乎不多，關於接駁巴士（shuttle bus）的資訊也需要主動詢問三次以上,每次時間都不太確定,所以如果需要接駁要多留一點時間。 不過，員工在提供服務時態度都非常親切良好。 晚餐和早餐都很好，強烈推薦一定要去酒吧（bar）體驗！

We had booked the west village chalet and west village igloo for one day each.Though expensive but we felt it was one of a kind experience.The chalet was clean, cosy,spacious and had finnish sauna .There was also a fireplace but you had to pay extra for firewood which we felt could have been included in the price .The igloo was also pretty with bathroom and finnish sauna.You need a shuttle bus to go to bus stop near East village which is free but needs to be coordinated with the reception in advance.Also the lugguage transfer was included which was great considering it was snowing when we arrived.The breafast and dinner was included , the options for breakfast are limited but manageable.The 3 course meal for dinner we opted for Indian menu which turned out good considering the location though the portion was small.We did the reindeer safari here and it was managed well.The staff we encountered throughout our stay were very polite,friendly and accomodating.

1.We loved this property. We stayed in the small glass igloo for three nights. Clean, warm, cozy, unique, wonderful grounds, walkable, even the wifi was great when I needed to check-in with work, great experience. BUT- 2. For $600 a night, a tole but no shower? There is room for a shower vs the 200m walks to the barely used shower house. Speaking of the shower house, the sauna hours didn't start until 1700 and were separated by male and female saunas, no combined experience. The breakfast and dinners were included, but were high school cafeteria quality (soups, bread, pasta, with plate cake desserts). No pool, no massage available, no bar open. 3. The front desk staff were heroes, amazing even while working in chaos. All activities meet in the front desk area and people get nervous when it is past the meet time and you are still waiting - so people ask the desk agents. Why not put up a digital sign stating the schedule? You also have to wait in line with the front desk to reserve your dinner time - why not add a digital roster in the rooms, online, or in the lobby, or even a simple clipboard instead of using front desk lines and their time? No pool but you built a massive multimillion dollar art gallery and gift shop? Why not turn the cavernous gallery into an indoor / outdoor pool with saunas, there is room and would give stranded guests a place to go while waiting to check in / check out instead of the lobby looking like the waiting area of a bus station.

In my igloo there was water driping directly on my bed . When i checked in that time around 5:51 igloo was cold i called up at the reception that how can be it be warm v feeling very cold but no one came. An than water dripping directly on my pillow i n my husband slept on one side that means on one single bed I am really upset with it we had very bad experiences as we spend so much to experiences the igloo stay an that was so bad we couldnt sleep whole night. You all shd take proper maintaneances of the property. We have travel from india to experience igloo stay but unfortunately v had very bad experience un this super cold winter dripping from igloo directly on are head its so bad . I have also shared video of water dripping to your manager i really need a compensation for this on priority.

We stayed 2 nights in Feb 2025. First night was at the Glass Igloo then Log Cabin at the East Village. Pros: We chose the East versus West for a more authentic experience. Anastasio at the reception desk was accommodating and welcoming. Food selections at the restaurant for Breakfast and Dinner were great as are the ladies, Mailyn and Rochelle, the servers who always had a smile when you walk in. I see all workers really work hard in doing their jobs including the shuttle drivers and the guy who lit the fireplace in our cabin. CONS: East village Glass Igloos could use some renovations. There were some bugs on the floor. Whoever is in charge of booking is a huge let down. When I booked my Glass Igloo reservation, I mistakenly booked for 2 nights. I immediately sent a message to Kaklaustannen and later with help of Expedia reps to have the 2nd night, NOT CANCEL, but switch to Log cabin for comfort of my husband who is 72 years old. They repeatedly denied even though for it’s for medical reasons since my husband has a bad knee and heart issue. I end up purchasing an extra reservation for the 2nd night so he could be more comfortable at the Log Cabin. So I had 2 reservations for the 2nd night!! The management is downright callous, inconsiderate and greedy.Log cabins are actually cheaper than Glass igloos and I initially booked in Oct ‘24. Plenty of time to switch. Even the Expedia reps tried to help and advocated since it’s for medical reasons but to no avail.

Wir haben eine Nacht im kleinen Glasiglu verbracht. Die Unterkunft war nicht besonders sauber (Kissen und Bezüge voller Flecken), die Betten extrem ungemütlich, das Essen eine Katastrophe. Eine Nacht in so einem Iglu zu verbringen ist mal ein Erlebnis für sich aber fast 500€ pro Nacht ist hierfür definitiv zu viel. Das Preis-Leistungs-Verhältnis stimmt hier absolut nicht. Wir würden diese Unterkunft definitiv nicht weiter empfehlen.

Alguns bichinhos no quarto mas geral ok

I thoroughly enjoyed the keto glass cabin with it's own sauna inside. It was clean with towels and slippers waiting. The trails were clear and easily walkable, day or night. Food was good and the wait staff were very friendly. My missing luggage was delivered right to my room as soon as it arrived. I'd stay here again

Nice staff and breakfast was good. The cottage was clean and cozy.

리조트 규모 풍경/분위기, 청결한 객실, 친절하고 즉즉각적인 직원 서비스 등

An excellent resort with beautiful, cozy cottages that keep you warm even in extreme temperatures as low as -30°C. The entire experience was very well organized, and the in-room firewood setup is a must-try for a charming and authentic touch. The food is thoughtfully curated, with great consideration for vegetarians, which was a pleasant surprise. Do note that the resort is in the middle of nowhere, offering unparalleled tranquility — but that also means you should carry some snacks for your room. Stepping out in harsh weather conditions requires caution. Overall, a fantastic stay and highly recommended for anyone seeking a serene Arctic escape!

1.We loved this property. We stayed in the small glass igloo for three nights. Clean, warm, cozy, unique, wonderful grounds, walkable, even the wifi was great when I needed to check-in with work, great experience. BUT- 2. For $600 a night, a tole but no shower? There is room for a shower vs the 200m walks to the barely used shower house. Speaking of the shower house, the sauna hours didn't start until 1700 and were separated by male and female saunas, no combined experience. The breakfast and dinners were included, but were high school cafeteria quality (soups, bread, pasta, with plate cake desserts). No pool, no massage available, no bar open. 3. The front desk staff were heroes, amazing even while working in chaos. All activities meet in the front desk area and people get nervous when it is past the meet time and you are still waiting - so people ask the desk agents. Why not put up a digital sign stating the schedule? You also have to wait in line with the front desk to reserve your dinner time - why not add a digital roster in the rooms, online, or in the lobby, or even a simple clipboard instead of using front desk lines and their time? No pool but you built a massive multimillion dollar art gallery and gift shop? Why not turn the cavernous gallery into an indoor / outdoor pool with saunas, there is room and would give stranded guests a place to go while waiting to check in / check out instead of the lobby looking like the waiting area of a bus station.

Great location. Food and Service is very good. Property is very well maintained.

In my igloo there was water driping directly on my bed . When i checked in that time around 5:51 igloo was cold i called up at the reception that how can be it be warm v feeling very cold but no one came. An than water dripping directly on my pillow i n my husband slept on one side that means on one single bed I am really upset with it we had very bad experiences as we spend so much to experiences the igloo stay an that was so bad we couldnt sleep whole night. You all shd take proper maintaneances of the property. We have travel from india to experience igloo stay but unfortunately v had very bad experience un this super cold winter dripping from igloo directly on are head its so bad . I have also shared video of water dripping to your manager i really need a compensation for this on priority.

When we arrived we found that we had booked the east side igloos that have to shower facilities & a long walk through the snow to get to a shared shower room. This was not what we were expecting for such expensive accommodation! Luckily we got help from a great guy named Anastasios who got us into the west side of the property with an upgrade to an igloo with great facilities, where we saw the northern lights! Thank you so much Anastasios for saving our bucket list trip from being a disaster! You have great understanding & very helpful customer service skills! The resort is much better in the west side…east side I would rate not much higher than back packer accommodation at a ridiculous price! The food could be better too for the price!

The cozy atmosphere in the igloos and the amazing northern lights what more could you want…

We stayed at the Kelo of West Village and it is very clean and cozy where you have your own sauna, bathroom, kitchen and of course the signature igloo. Staff are very helpful and we’ve also met the owner who’s very friendly and welcoming. We’ve stayed 5 nights and 3 nights with eye-visible northern lights. Oh and I have to mention, dinner is surprisingly delicious!!!

My fiancé and I just stayed one night in one of the West Village igloos and we couldn’t have been happier. From start to finish everything was absolutely incredible! The ladies in reception were lovely, and extremely helpful and informative. The igloo exceeded all of our expectations. After reading a number of reviews with negatives, I have to say I couldn’t possibly disagree more. It’s enchanting. The workers are friendly. The food was fantastic. The igloo clean and so unique!! It was a once in a lifetime experience that I hope to do again.

Las habitaciones (kelp con iglú) con temperaturas muy bajas 17 grados hsbia que traer chamarra dentro

We thoroughly enjoyed our stay! This place is one of a kind with glass dome windows in half of our large suite. There are only two of us, but the place can accommodate at least 6. We saw Northern Lights on our last night there and it was an unforgettable sight for a lifetime. The meals were also delicious, coupled with a variety of activities within the resort, such as snowmobiling, reindeer ride, visiting Santa's home etc. We can't wait to go back again soon!

An excellent resort with beautiful, cozy cottages that keep you warm even in extreme temperatures as low as -30°C. The entire experience was very well organized, and the in-room firewood setup is a must-try for a charming and authentic touch. The food is thoughtfully curated, with great consideration for vegetarians, which was a pleasant surprise. Do note that the resort is in the middle of nowhere, offering unparalleled tranquility — but that also means you should carry some snacks for your room. Stepping out in harsh weather conditions requires caution. Overall, a fantastic stay and highly recommended for anyone seeking a serene Arctic escape!

We had booked the west village chalet and west village igloo for one day each.Though expensive but we felt it was one of a kind experience.The chalet was clean, cosy,spacious and had finnish sauna .There was also a fireplace but you had to pay extra for firewood which we felt could have been included in the price .The igloo was also pretty with bathroom and finnish sauna.You need a shuttle bus to go to bus stop near East village which is free but needs to be coordinated with the reception in advance.Also the lugguage transfer was included which was great considering it was snowing when we arrived.The breafast and dinner was included , the options for breakfast are limited but manageable.The 3 course meal for dinner we opted for Indian menu which turned out good considering the location though the portion was small.We did the reindeer safari here and it was managed well.The staff we encountered throughout our stay were very polite,friendly and accomodating.

1.We loved this property. We stayed in the small glass igloo for three nights. Clean, warm, cozy, unique, wonderful grounds, walkable, even the wifi was great when I needed to check-in with work, great experience. BUT- 2. For $600 a night, a tole but no shower? There is room for a shower vs the 200m walks to the barely used shower house. Speaking of the shower house, the sauna hours didn't start until 1700 and were separated by male and female saunas, no combined experience. The breakfast and dinners were included, but were high school cafeteria quality (soups, bread, pasta, with plate cake desserts). No pool, no massage available, no bar open. 3. The front desk staff were heroes, amazing even while working in chaos. All activities meet in the front desk area and people get nervous when it is past the meet time and you are still waiting - so people ask the desk agents. Why not put up a digital sign stating the schedule? You also have to wait in line with the front desk to reserve your dinner time - why not add a digital roster in the rooms, online, or in the lobby, or even a simple clipboard instead of using front desk lines and their time? No pool but you built a massive multimillion dollar art gallery and gift shop? Why not turn the cavernous gallery into an indoor / outdoor pool with saunas, there is room and would give stranded guests a place to go while waiting to check in / check out instead of the lobby looking like the waiting area of a bus station.

Best hotel experience ever! The staff (most of them are expats) treated me like a king. They were nice enough to pick me up with their shuttle bus and gave me extra food for missing some meals. Hospitality is so great! I can't thank them enough. They went above and beyond for me. Staying inside the glass igloo as a hotel room is a dream come true. Time does go by very fast, so sleep less and just gaze at the roof as you are laying down. I'm literally the happiest person on Earth. Thanks Kakslauttanen team! You guys are amazing!

We stayed 2 nights in Feb 2025. First night was at the Glass Igloo then Log Cabin at the East Village. Pros: We chose the East versus West for a more authentic experience. Anastasio at the reception desk was accommodating and welcoming. Food selections at the restaurant for Breakfast and Dinner were great as are the ladies, Mailyn and Rochelle, the servers who always had a smile when you walk in. I see all workers really work hard in doing their jobs including the shuttle drivers and the guy who lit the fireplace in our cabin. CONS: East village Glass Igloos could use some renovations. There were some bugs on the floor. Whoever is in charge of booking is a huge let down. When I booked my Glass Igloo reservation, I mistakenly booked for 2 nights. I immediately sent a message to Kaklaustannen and later with help of Expedia reps to have the 2nd night, NOT CANCEL, but switch to Log cabin for comfort of my husband who is 72 years old. They repeatedly denied even though for it’s for medical reasons since my husband has a bad knee and heart issue. I end up purchasing an extra reservation for the 2nd night so he could be more comfortable at the Log Cabin. So I had 2 reservations for the 2nd night!! The management is downright callous, inconsiderate and greedy.Log cabins are actually cheaper than Glass igloos and I initially booked in Oct ‘24. Plenty of time to switch. Even the Expedia reps tried to help and advocated since it’s for medical reasons but to no avail.

Staff was excellent

The staff at receptions are very helpful to arrange all activities for us at last minute booking. Really appreciate. The only comment is to equip the igloo with more accommodation facility such as hook at toilet, bigger bin etc.😊

行李需要自行拖到玻璃屋，下午四點天就黑了，這時候找位置有點困難，感覺整體來說稍微辛苦了一些。 玻璃屋頂上會結冰；現場員工數量似乎不多，關於接駁巴士（shuttle bus）的資訊也需要主動詢問三次以上,每次時間都不太確定,所以如果需要接駁要多留一點時間。 不過，員工在提供服務時態度都非常親切良好。 晚餐和早餐都很好，強烈推薦一定要去酒吧（bar）體驗！

Personalet var så søde og servicemindet. Hytten vi boede på var super flot

By far, Kakslauttanen artic resort (west village) this was the worst place for us in entire Finland trip. Please, please, please do not recommend this place to anyone else. Horrible customer service, pathetic food and the most disgusting front desk. These people at the front desk should not be in the hospitality industry at all. The price for this trash is an absolute ripoff .

Very bad experience, my friend fell and broke her wrist and the hotel did not have any transportation to go to the hospital, they did not have a pain pill, they called the taxi companies and they could not find a taxi, thank God, someone He offered to take us, we also had 2 activities that same day that we couldn't do and they didn't refund our money. When you arrive you have to carry the suitcases yourself to the room, which are super far away. I don't recommend it. He only cares about making money. he doesn't care about the client, the food was terrible

It was a one time event to stay at the glass igloo, we anticipated the weather to be cold but it was unbearable, everyone had to walk back and forth to their cabins/igloo, if they could have offered any shuttle service, it would have been much better. We could not check till 3:15 pm when there check in time was 2pm. We had to contact them multiple times, finally a different very nice receptionist offered us a different igloo which was an upgrade. We were thankful for the upgrade. After reaching our igloo, there was no thermostat and the igloo was extremely cold. We couldn’t reach the front desk so had to walk back in the extreme cold to get someone to fix the heat. The front desk said they were extremely busy and therefore couldn’t respond to the WhatsApp messages. Finally when we back to the igloo, the maintenance guy had increased the heat. We lost our whole evening due to the factors above. This is nothing to do with the resort but we didn’t have any northern lights sighting, of course that was our own luck! We booked our ride back with the resort management, it was 15 minutes late too! Suggestions for the resort management: 1. Increase front desk staff specifically in busy season 2. Provide a shuttle service ( it won’t cost you too much but make the life much easier for your customers)

Amazing property and experience- and would highly recommend! We came during the off season but the staff were so energetic and accommodating! The reindeer weren’t out yet so they had the hearder put them in the penned section so we could take pictures. Dinner at the resort was fantastic each night! We didn’t get to see the northern lights but the overall experience was 11/10!

In the middle of nowhere

West village is really a beautiful and extraordinary place. The entire property is wonderful. East village has a different character. It’s also charming but not as grand and open space as the west village. The igloos in the west village are gorgeous. If you want to see the northern lights, it’s highly recommended to stay in an igloo. We also stayed in a chalet but had to come out to check the northern lights. Unfortunately, the northern lights tracker in our room didn’t go off when northern lights appeared but saw it when you look up to the sky in the igloo.

Lage und Glasigloo super

Great stay in an actual winter wonderland

The location of the hotel is perfect if you want to experience Lapland without being in a crowded place

Overpriced, overrated, overcrowded, understaffed. At peak holiday times this property is just too large to be able to keep a good quality of service. Staff is overstretched and exhausted having to deal with unruly and noisy groups. I would not recommend a stay there to solo travellers or couples. The location is nice but transport to the nearby village is limited and expensive (100 euros return for a 15 km ride!). The menu fixe restaurant has only three choices, two of which Indian (why??). Activities are ok but not well explained at booking: we discovered that a two hour “adventure” actually lasts only 30 minutes as the rest of the time includes transport, dressing up with warmer clothes (included in the price) and explanations/ instructions. Cabins are nice and well heated and they have a private sauna. They have a kitchenette but unless you bring your own food they are useless given the cost of reaching the closest supermarket. At 800 dollars a night we were expecting something with better facilities and service. This resort has neither.

Omgivelserne i Kakslauttanen er fantastisk og det var en god oplevelse at overnatte i iglo. Desværre var maden i restauranten ikke nogen god oplevelse. Der var ikke - som forventet - flere restauranter og maden var simpelthen ringe.

Det var et dejligt ophold, med gode oplevelser. Det eneste der var lidt ærgeligt at vi ikke vidste at det lå så langt væk fra alting, for så havde vi lejeren bil.

The lodge was amazing. A perfect place to truly relax unwind and watch nature go by. Plus how can you not be happy when you watch the dog sledders whiz by your window

An excellent resort with beautiful, cozy cottages that keep you warm even in extreme temperatures as low as -30°C. The entire experience was very well organized, and the in-room firewood setup is a must-try for a charming and authentic touch. The food is thoughtfully curated, with great consideration for vegetarians, which was a pleasant surprise. Do note that the resort is in the middle of nowhere, offering unparalleled tranquility — but that also means you should carry some snacks for your room. Stepping out in harsh weather conditions requires caution. Overall, a fantastic stay and highly recommended for anyone seeking a serene Arctic escape!

Maten på East Side var fruktansvärd men bra frukost måste jag säga en 4a, stugan var mysig.

Dining options are pretty slim but i didnt book this place for the food.

Despite not being in the high season, with lots of empty rooms available, the hotel staff insisted that the check out time is 10am and was unable to provide a late check-out even if we are willing to pay extra. I can understand if the hotel is really busy, but there were very few rooms occupied during our stay. Also, breakfast was pretty bad too. But the rooms are spacious.

As refeições estavam ótimas, ficamos no kelo igloo que nos deu bastante conforto e a visão da aurora de dentro do quarto. O complexo do hotel é bem bonita e proporciona bastante atividades. Achei apenas o check out muito cedo - 10h foi bem ruim.

The resort has a very scenic ambiance. The dining hall is very Finnish using natural resources from the property, I assume. Staff is very knowledgeable and helpful. All the activities organized were fun. A bit disappointed with the food menu. I hope there is an improvement in that area.

Fantastic resort! Only one restaurant was open and the food wasn’t great (it was fine, just not great) but everything else made up for it. We stayed in a lovely Kelo-Glass igloo and absolutely loved it. The activities were fun—best were snowmobile, dog sledding and feeding the reindeer.

Property is great. I stayed in the East Village and frequently took the free shuttle at the front desk to the west village. The staff was very courteous and professional. Walking around the snow covered property was like a Disney movie. The food was not bad. Sometimes I did not like their meat options from their regular menu so I ate from the Indian menu and that was always good. Many vegetarian options. The only disappointment was that there is not much entertainment at night after 8PM. Overall, I would definitely recommend this property. Here are some suggestions before you go: Bring a flash light that fits in your pocket, bring head scarf and winter hat and ski pants. Private Taxi transfer from airport to hotel was $95 euros in January 2025. Rent a regular room and only stay at Igloo for the last night. East village is beautiful and less populated.

Igloo en verre agréable pour dormir avec une belle vue : l'environnement autour est agreable. Cest très joli et agréable. Une bonne expérience pour une nuit insolite. Petit point négatif dans la chambre igloo, il y avait une bouilloire et de quoi faire du café/thé mais aucun gobelet ni verre... donc au final pas de possibilité de se faire une boisson, avec des gobelets ou des verres ca serait plus pratique ! Laccueil à l'arrivée a ete déplorable : une première personne commence a soccuper de mon enregistrement, ensuite cette personne va s'occuper d'autres gens arrivés apres moi, et elle ne reviendra jamais... cest une collègue qui a pris le relais me voyant attendre. Heureusement au depart, le personnel a ete plus efficace et plus agréable. Pour le petit-déjeuner, ca passe (bon pancakes et bonne confiture) en revanche croissant beaucoup trop sec limite de plusieurs jours et mauvaises températures des plats chauds dans les bacs (oeufs, bacon, etc) qui sont froids

Great location. Food and Service is very good. Property is very well maintained.

Amazing property and experience- and would highly recommend! We came during the off season but the staff were so energetic and accommodating! The reindeer weren’t out yet so they had the hearder put them in the penned section so we could take pictures. Dinner at the resort was fantastic each night! We didn’t get to see the northern lights but the overall experience was 11/10!