Casa Castillo Polanco
From
81 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
81 $US
/nuit
À propos de cet établissement
Hôtel charmant à Mexico avec des téléviseurs intelligents, des micro-ondes et une terrasse, à seulement quelques pas du Paseo de la Reforma.
Emplacement
C’est dans le quartier Reforma à Mexico que vous trouverez Casa Castillo. Les célèbres Palacio de Bellas Artes et Château de Chapultepec sont des hauts lieux culturels qui ne vous laisseront pas sur votre faim. Et pour assouvir votre soif de shopping, dirigez-vous vers les tout aussi emblématiques Avenue Paseo de la Reforma et Avenida Presidente Masaryk. Envie de vibrer le temps d'une soirée ? Consultez l'affiche des illustres Auditorio Nacional et Mexico City Arena.
Wi-fi gratuit
Chambres non-fumeurs
Chambre familiale
Coffre-fort
Consigne à bagage
24-Hour Front Desk
Options de chambre
11
Deluxe Room
Détails de la chambre
1 Grand Lit Double
Couchages 2
205 ft²
Coffre-fortRéfrigérateurFour à micro-ondesAccessible par escalier
18
Three-Bedroom Deluxe Apartment
Détails de la chambre
1 Grand Lit Double
1 Grand Lit Double
et 1 Canapé-Lit
1 Très Grand Lit Double
Couchages 7
614 ft²
ClimatisationCuisineCoffre-fortAccessible par escalier
5
Deluxe Double Room (2 Adults + 1 Child)
Détails de la chambre
1 Grand Lit Double
Couchages 2
183 ft²
CuisineCoffre-fortRéfrigérateurAccessible par escalier
18
Two-Bedroom Apartment
Détails de la chambre
1 Grand Lit Double
1 Grand Lit Double
Couchages 4
614 ft²
ClimatisationCuisineCoffre-fortAccessible par escalier
5
Deluxe Double Room
Détails de la chambre
1 Grand Lit Double
Couchages 2
248 ft²
CuisineCoffre-fortRéfrigérateurAccessible par escalier
9
Standard Double Room
Détails de la chambre
1 Grand Lit Double
Couchages 2
151 ft²
Coffre-fortRéfrigérateurFour à micro-ondes
6
Deluxe Double Room with Two Double Beds
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
205 ft²
CuisineCoffre-fortRéfrigérateurAccessible par escalier
1
Double Room
Détails de la chambre
1 Grand Lit Double
Couchages 2
172 ft²
Coffre-fortRéfrigérateurFour à micro-ondesAccessible par escalier
6
Deluxe Queen Room
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
215 ft²
Coffre-fortRéfrigérateurFour à micro-ondesAccessible par escalier
17
Two-Bedroom Deluxe Apartment
Détails de la chambre
1 Grand Lit Double
1 Très Grand Lit Double
Couchages 4
753 ft²
ClimatisationCuisineCoffre-fortAccessible par escalier
Avis des voyageurs sur Casa Castillo Polanco
8.8
Fabuleux
Basé sur 25 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les voyageurs décrivent Casa Castillo comme un établissement boutique charmant et bien situé, avec des chambres et des appartements confortables, un personnel accueillant et une sécurité renforcée. Il offre des équipements pratiques dans les chambres, tels que des cafetières et des cuisines américaines, ce qui en fait un point de chute idéal à proximité de restaurants, de musées et de parcs.
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Ce qu'en disent des voyageurs
Les voyageurs décrivent Casa Castillo comme un établissement boutique charmant et bien situé, avec des chambres et des appartements confortables, un personnel accueillant et une sécurité renforcée. Il offre des équipements pratiques dans les chambres, tels que des cafetières et des cuisines américaines, ce qui en fait un point de chute idéal à proximité de restaurants, de musées et de parcs.
Nombreux sont ceux qui apprécient la propreté, le décor moderne et l'emplacement central, facile à explorer à pied. Certains ont également apprécié la politique d'acceptation des animaux de compagnie. Un inconvénient récurrent est le bruit important de la rue la nuit, en particulier pour les chambres donnant sur Leibnitz ou les quais de chargement voisins. Les commentaires mentionnent également l'absence d'ascenseur et une réception minimaliste avec accès par interphone/code, ainsi que des problèmes occasionnels d'eau chaude ou d'entretien et une fréquence d'entretien ménager limitée. Attendez-vous à un séjour pratique et plein de caractère, idéal pour les clients qui acceptent un aménagement simple.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les équipements sont limités : il n'y a pas d'ascenseur ni de hall d'entrée traditionnel ; l'entrée se fait par une porte verrouillée avec interphone/code surveillée par du personnel de sécurité. Plusieurs clients ont apprécié la sécurité et la politique d'acceptation des animaux de compagnie.
Avis de voyageur à ce sujet
10
Irene
12 nov. 2024
·
A séjourné 2 nuits
Creo que hace falta teléfonos para comunicarse con recepción Estaba en un cuarto piso sin ascensor y cualquier cosa tenía que bajar para comunicarme Por los demás todo excelente
Creo que hace falta teléfonos para comunicarse con recepción Estaba en un cuarto piso sin ascensor y cualquier cosa tenía que bajar para comunicarme Por los demás todo excelente
10
Johanna
26 sept. 2024
·
A séjourné 3 nuits
We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.
We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.
10
Mauricio
29 avr. 2025
·
A séjourné 3 nuits
Increíble atención por parte del portero, muy buena ubicación e instalaciones impecables.
Increíble atención por parte del portero, muy buena ubicación e instalaciones impecables.
10
Jesus
12 avr. 2024
·
A séjourné 5 nuits
Nos gustó el trato. El que la puerta de entrada se mantuviera cerrada. El que al tener un cuarto al interior con patio no tuviéramos ruido.
Nos gustó el trato. El que la puerta de entrada se mantuviera cerrada. El que al tener un cuarto al interior con patio no tuviéramos ruido.
4
David
29 sept. 2024
·
A séjourné 4 nuits
Es una casona antigua que opera al modo de una especie de AirBnb sin recepción, pero con guardia de seguridad.
Es una casona antigua que opera al modo de una especie de AirBnb sin recepción, pero con guardia de seguridad.
8
Damian
25 sept. 2025
·
A séjourné 3 nuits
Noisy at night, my aparment was facing Leibnitz street due to the suppliers of a big hotel Camino Real and Leibnitz street is the back door of that hotel. The other issue was the apartment was on a third floor with no elevator and one of my kids with a leg sports injury it was complicated to get up and down of the apartment. We like the location, decorations, cleanness and attention of the security staff cause there is no lobby at all we only saw cleaning personal and security staff.
Noisy at night, my aparment was facing Leibnitz street due to the suppliers of a big hotel Camino Real and Leibnitz street is the back door of that hotel. The other issue was the apartment was on a third floor with no elevator and one of my kids with a leg sports injury it was complicated to get up and down of the apartment. We like the location, decorations, cleanness and attention of the security staff cause there is no lobby at all we only saw cleaning personal and security staff.
2
Bianca
26 oct. 2023
·
A séjourné 5 nuits
The premises are beautiful, unfortunately staff were very rude. When I made my reservation I paid for a queen size bed, yet, they hosted me on a room with a full size bed. I talked to Jose Eduardo about this. He works reception. He said he wasn’t able to do anything about it. Then I asked to talk to the manager, Jose Eduardo said the manager would give me a call back but she never did. Another thing to notice is that they have a bell that guests have to ring in order to get inside the premises. There is no other way in. One night around 2 am a guest was ringing the bell for a long time and staff never opened the door for her. She ended waking us up by knocking on the guests windows asking us to let her inside the premises. So if you are a light sleeper like me and don’t want anyone to disturb your sleep, don’t book at this place. It’s a shame that this beautiful place doesn’t have good costumer service.
The premises are beautiful, unfortunately staff were very rude. When I made my reservation I paid for a queen size bed, yet, they hosted me on a room with a full size bed. I talked to Jose Eduardo about this. He works reception. He said he wasn’t able to do anything about it. Then I asked to talk to the manager, Jose Eduardo said the manager would give me a call back but she never did. Another thing to notice is that they have a bell that guests have to ring in order to get inside the premises. There is no other way in. One night around 2 am a guest was ringing the bell for a long time and staff never opened the door for her. She ended waking us up by knocking on the guests windows asking us to let her inside the premises. So if you are a light sleeper like me and don’t want anyone to disturb your sleep, don’t book at this place. It’s a shame that this beautiful place doesn’t have good costumer service.
10
Daniela Carolina
25 nov. 2024
·
A séjourné 3 nuits
El lugar esta hermoso, muy acogedor, te hace sentir en casa, muy limpio, con vigilancia 24 horas, la habitación comodisima con todo lo indispensable para tu estancia y hacer el check in es muy fácil, además de ser petfriendly, nos proporcionaron camita y platitos para mi peludita
El lugar esta hermoso, muy acogedor, te hace sentir en casa, muy limpio, con vigilancia 24 horas, la habitación comodisima con todo lo indispensable para tu estancia y hacer el check in es muy fácil, además de ser petfriendly, nos proporcionaron camita y platitos para mi peludita
10
Evelyn Yunuen
8 avr. 2024
·
A séjourné 2 nuits
Es un lugar pequeño pero muy lindo por dentro Cuando llegamos pensamos que estaba cerrado pero solo hay que tocar el timbre Salimos a un concierto y aún así nos abrieron la puerta a eso de las 12-1am Muy gentil y amable el servicio y te daban referencias de lugares para comer y visitar cerca La habitación amplia, bonita y limpia, todo excelente!
Es un lugar pequeño pero muy lindo por dentro Cuando llegamos pensamos que estaba cerrado pero solo hay que tocar el timbre Salimos a un concierto y aún así nos abrieron la puerta a eso de las 12-1am Muy gentil y amable el servicio y te daban referencias de lugares para comer y visitar cerca La habitación amplia, bonita y limpia, todo excelente!
8
Gladys
22 août 2025
·
A séjourné 8 nuits
El lugar es muy bonito, las habitaciones son muy cómodas y limpias. Los únicos inconvenientes fueron que nos hospedamos en una de las suites del cuarto piso y no cuentan con elevador, nos fue complicado porque llevábamos un menor, carriola y varias maletas, (el personal muy amablemente nos brindó ayuda en algunas ocasiones). También como sugerencia deberían tratar de mejorar su servicio de agua caliente en las regaderas porque salía 20 segundos agua caliente y luego varios minutos agua helada haciendo imposible bañarnos en un corto tiempo.
El lugar es muy bonito, las habitaciones son muy cómodas y limpias. Los únicos inconvenientes fueron que nos hospedamos en una de las suites del cuarto piso y no cuentan con elevador, nos fue complicado porque llevábamos un menor, carriola y varias maletas, (el personal muy amablemente nos brindó ayuda en algunas ocasiones). También como sugerencia deberían tratar de mejorar su servicio de agua caliente en las regaderas porque salía 20 segundos agua caliente y luego varios minutos agua helada haciendo imposible bañarnos en un corto tiempo.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé l'établissement et les chambres très propres et bien entretenus. Cependant, certains ont signalé un entretien ménager non quotidien, un incident de nuisibles et une eau chaude incohérente ou difficile à contrôler.
Avis de voyageur à ce sujet
10
Alejandro A
28 avr. 2025
·
A séjourné 5 nuits
We stayed at Acapulco apartment which has 3 bedrooms, two bathrooms, kitchen, sofa, dining table. Hotel is very clean, staff is very courteous and the hotel is very well located to move around easily. I fully recommend it. My family had a wonderful stay.
We stayed at Acapulco apartment which has 3 bedrooms, two bathrooms, kitchen, sofa, dining table. Hotel is very clean, staff is very courteous and the hotel is very well located to move around easily. I fully recommend it. My family had a wonderful stay.
8
Lorena Montserrat
31 mars 2024
·
A séjourné 5 nuits
Es un hotel pequeño. Los vigilantes Giovani y Jose Luis son muy amables. La primera noche pasamos en la habitacion 15 y las siguientes 4 en la habitacion 5 debido a que nos movieron de habitacion pues la primera noche recibi dos picaduras de un insecto (encontramos una araña y una chinche) y tuvieron que hablar a su proveedor de fumigacion el cual llego a las 8:30 de la noche y dijo que no podiamos continuar en esa habitacion pues tenia que empapar el colchon. Acudi al dr la mañana siguiente pues mi mano y abrazo estaban demasiado hinchados recibi una inyeccion y tratamiento por 7 dias. Lo malo de esto es que jamas pude hablar en persona con su gerente. Solo me pasaron su WhatsApp y por medio de mensaje le hice saber lo que me sucedió. No puedo decir que disfrutamos nuestras vacaciones. Y en general puedo decir que aparentemente es muy bonito y limpio y me imagino que me toco la mala suerte de que me picara la araña a mi. Ojala que cambien de proveedor de fumigacion y tengan mas cuidado con eso. Y por lo menos el gerente debio de haber ofrecido una disculpa minimo. No recibí jamas nada
Es un hotel pequeño. Los vigilantes Giovani y Jose Luis son muy amables. La primera noche pasamos en la habitacion 15 y las siguientes 4 en la habitacion 5 debido a que nos movieron de habitacion pues la primera noche recibi dos picaduras de un insecto (encontramos una araña y una chinche) y tuvieron que hablar a su proveedor de fumigacion el cual llego a las 8:30 de la noche y dijo que no podiamos continuar en esa habitacion pues tenia que empapar el colchon. Acudi al dr la mañana siguiente pues mi mano y abrazo estaban demasiado hinchados recibi una inyeccion y tratamiento por 7 dias. Lo malo de esto es que jamas pude hablar en persona con su gerente. Solo me pasaron su WhatsApp y por medio de mensaje le hice saber lo que me sucedió. No puedo decir que disfrutamos nuestras vacaciones. Y en general puedo decir que aparentemente es muy bonito y limpio y me imagino que me toco la mala suerte de que me picara la araña a mi. Ojala que cambien de proveedor de fumigacion y tengan mas cuidado con eso. Y por lo menos el gerente debio de haber ofrecido una disculpa minimo. No recibí jamas nada
8
María del Rocío
27 mai 2024
·
A séjourné 4 nuits
Realizan la limpieza una vez cada 5 dias. En mi estancia de 4 dias no realizaron nunca la limpieza de la habitación. La higiene es básica en este tipo de establecimientos.
Realizan la limpieza una vez cada 5 dias. En mi estancia de 4 dias no realizaron nunca la limpieza de la habitación. La higiene es básica en este tipo de establecimientos.
10
Johanna
26 sept. 2024
·
A séjourné 3 nuits
We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.
We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.
10
Mauricio
29 avr. 2025
·
A séjourné 3 nuits
Increíble atención por parte del portero, muy buena ubicación e instalaciones impecables.
Increíble atención por parte del portero, muy buena ubicación e instalaciones impecables.
10
GLORIA
20 déc. 2024
·
A séjourné 3 nuits
Limpieza mala , pelos en la cama al destenderla el primer día. El agua de la regadera difícil de controlar.
Limpieza mala , pelos en la cama al destenderla el primer día. El agua de la regadera difícil de controlar.
10
zaid
1 déc. 2025
·
A séjourné 3 nuits
Room was very clean and chic, staff were amazing and welcoming
Room was very clean and chic, staff were amazing and welcoming
10
Daniela Carolina
25 nov. 2024
·
A séjourné 3 nuits
El lugar esta hermoso, muy acogedor, te hace sentir en casa, muy limpio, con vigilancia 24 horas, la habitación comodisima con todo lo indispensable para tu estancia y hacer el check in es muy fácil, además de ser petfriendly, nos proporcionaron camita y platitos para mi peludita
El lugar esta hermoso, muy acogedor, te hace sentir en casa, muy limpio, con vigilancia 24 horas, la habitación comodisima con todo lo indispensable para tu estancia y hacer el check in es muy fácil, además de ser petfriendly, nos proporcionaron camita y platitos para mi peludita
10
Chen Hao
22 févr. 2026
·
A séjourné 1 nuit
En general, todo estuvo muy completo y se admitieron mascotas. Las habitaciones eran amplias y cómodas, y contaban con servicios como cafetera, microondas y nevera. También había televisión y caja fuerte. Los baños eran excelentes y el ambiente era limpio y cómodo.
En general, todo estuvo muy completo y se admitieron mascotas. Las habitaciones eran amplias y cómodas, y contaban con servicios como cafetera, microondas y nevera. También había televisión y caja fuerte. Los baños eran excelentes y el ambiente era limpio y cómodo.
2
louis
17 mars 2024
·
A séjourné 6 nuits
Good: people at the desk were friendly and the room was reasonably clean. Now the bad...The spouts spat at us regularly; water shoots all over the place- several times per day.Worst is that owner isn't a normal human. We had the room for 6 days straight and then learned there would be a major snowstorm on our return and getting stuck in the airport for the night on our way back was going to be real, so we asked about extending for one day at same\xa0rate from our 6 day stay. They would not do this for us. It's theirs and they can do what they want, but in 20 plus years of travel, I've never met an owner who wouldn't accomodate a long-term traveler in some reasonable way until now. Rooms available, so space not an issue. So as to not spend hours moving, we booked an extra night with them online. We were again charged the cleaning rate of 222 MXN, plus the daily rate was higher, so in the end, we paid around 340 MXN (about $20 USD) above original rate; stayed in the same room. Never any talk about rebating the cleaning fee. I WOULD NOT stay here again because if a business can't treat its clients as human, they won't receive my money. I hope the reader considers this review in deciding about Casa Castillo. Please spend your money with truly human owners. I hope our extra $20 USD and this review is worth it to Casa Castillo!!
Good: people at the desk were friendly and the room was reasonably clean. Now the bad...The spouts spat at us regularly; water shoots all over the place- several times per day.Worst is that owner isn't a normal human. We had the room for 6 days straight and then learned there would be a major snowstorm on our return and getting stuck in the airport for the night on our way back was going to be real, so we asked about extending for one day at same\xa0rate from our 6 day stay. They would not do this for us. It's theirs and they can do what they want, but in 20 plus years of travel, I've never met an owner who wouldn't accomodate a long-term traveler in some reasonable way until now. Rooms available, so space not an issue. So as to not spend hours moving, we booked an extra night with them online. We were again charged the cleaning rate of 222 MXN, plus the daily rate was higher, so in the end, we paid around 340 MXN (about $20 USD) above original rate; stayed in the same room. Never any talk about rebating the cleaning fee. I WOULD NOT stay here again because if a business can't treat its clients as human, they won't receive my money. I hope the reader considers this review in deciding about Casa Castillo. Please spend your money with truly human owners. I hope our extra $20 USD and this review is worth it to Casa Castillo!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres varient des unités compactes aux appartements spacieux avec cuisine équipée et un décor moderne. Plusieurs clients ont souligné le bruit important de la rue dans certaines chambres, en particulier celles donnant sur les routes fréquentées ou les zones de chargement.
Avis de voyageur à ce sujet
4
Erik Francisco
12 nov. 2025
·
A séjourné 1 nuit
Estuve en la habitación 1, muuuucho ruido toda la noche. Y la regadera tenía agua caliente en momentos solamente. Muy mala experiencia cuando lo que buscas es solo un buen baño y decansar la noche
Estuve en la habitación 1, muuuucho ruido toda la noche. Y la regadera tenía agua caliente en momentos solamente. Muy mala experiencia cuando lo que buscas es solo un buen baño y decansar la noche
10
Alejandro A
28 avr. 2025
·
A séjourné 5 nuits
We stayed at Acapulco apartment which has 3 bedrooms, two bathrooms, kitchen, sofa, dining table. Hotel is very clean, staff is very courteous and the hotel is very well located to move around easily. I fully recommend it. My family had a wonderful stay.
We stayed at Acapulco apartment which has 3 bedrooms, two bathrooms, kitchen, sofa, dining table. Hotel is very clean, staff is very courteous and the hotel is very well located to move around easily. I fully recommend it. My family had a wonderful stay.
8
Guy
8 oct. 2024
·
A séjourné 4 nuits
Very noisy facing a main street, location was good for our needs, neighbourhood was great, room was great but small
Very noisy facing a main street, location was good for our needs, neighbourhood was great, room was great but small
6
Jean-Yves
14 juin 2024
·
A séjourné 3 nuits
This is the perfect little hotel except for one fatal issue: It is located directly across the street from the loading docks of a major hotel/conference center. Trucks with idling engines, refrigeration units, etc. are backing into the bays at all hours of the night. It’s loud non-stop. I could not sleep well for three nights. Too bad because the staff is very nice and accomodating, the hotel itself is great and the location very good, otherwise, wedged between Reforma and Polanco.
This is the perfect little hotel except for one fatal issue: It is located directly across the street from the loading docks of a major hotel/conference center. Trucks with idling engines, refrigeration units, etc. are backing into the bays at all hours of the night. It’s loud non-stop. I could not sleep well for three nights. Too bad because the staff is very nice and accomodating, the hotel itself is great and the location very good, otherwise, wedged between Reforma and Polanco.
6
Arthur
25 févr. 2025
·
A séjourné 2 nuits
A great building, nicely curated inside. However our room had a lot of street noise & could use better black-out curtains. Bed was small and room lacked enough pillows. Front desk was manned by security guard who was mildly helpful when requested water bittle for 2nd night.
A great building, nicely curated inside. However our room had a lot of street noise & could use better black-out curtains. Bed was small and room lacked enough pillows. Front desk was manned by security guard who was mildly helpful when requested water bittle for 2nd night.
8
Damian
25 sept. 2025
·
A séjourné 3 nuits
Noisy at night, my aparment was facing Leibnitz street due to the suppliers of a big hotel Camino Real and Leibnitz street is the back door of that hotel. The other issue was the apartment was on a third floor with no elevator and one of my kids with a leg sports injury it was complicated to get up and down of the apartment. We like the location, decorations, cleanness and attention of the security staff cause there is no lobby at all we only saw cleaning personal and security staff.
Noisy at night, my aparment was facing Leibnitz street due to the suppliers of a big hotel Camino Real and Leibnitz street is the back door of that hotel. The other issue was the apartment was on a third floor with no elevator and one of my kids with a leg sports injury it was complicated to get up and down of the apartment. We like the location, decorations, cleanness and attention of the security staff cause there is no lobby at all we only saw cleaning personal and security staff.
10
JUAN
5 sept. 2024
·
A séjourné 2 nuits
Buena zona, el mobiliario nuevo y practico
Buena zona, el mobiliario nuevo y practico
10
CLAUDIA
16 juin 2024
·
A séjourné 2 nuits
Solo que hay mucho ruido en los alrededores
Solo que hay mucho ruido en los alrededores
10
Chen Hao
22 févr. 2026
·
A séjourné 1 nuit
En general, todo estuvo muy completo y se admitieron mascotas. Las habitaciones eran amplias y cómodas, y contaban con servicios como cafetera, microondas y nevera. También había televisión y caja fuerte. Los baños eran excelentes y el ambiente era limpio y cómodo.
En general, todo estuvo muy completo y se admitieron mascotas. Las habitaciones eran amplias y cómodas, y contaban con servicios como cafetera, microondas y nevera. También había televisión y caja fuerte. Los baños eran excelentes y el ambiente era limpio y cómodo.
8
Melanie
31 oct. 2024
·
A séjourné 2 nuits
The hotel is pretty. Very noisy, you can hear everything outside your room.
The hotel is pretty. Very noisy, you can hear everything outside your room.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment décrit comme aimable et serviable, offrant une aide pour les enregistrements anticipés et la bagagerie. Le service peut sembler limité par l'aménagement de type Airbnb (personnel de sécurité au lieu d'une réception complète), avec des retards de communication occasionnels ou des interactions peu utiles.
Avis de voyageur à ce sujet
8
Maria
29 nov. 2024
·
A séjourné 2 nuits
Beautiful area, nice hotel and excellent staff
Beautiful area, nice hotel and excellent staff
10
Mauricio
29 avr. 2025
·
A séjourné 3 nuits
Increíble atención por parte del portero, muy buena ubicación e instalaciones impecables.
Increíble atención por parte del portero, muy buena ubicación e instalaciones impecables.
10
Reginald
3 nov. 2024
·
A séjourné 2 nuits
The staff was very helpful and respectful
The staff was very helpful and respectful
10
zaid
1 déc. 2025
·
A séjourné 3 nuits
Room was very clean and chic, staff were amazing and welcoming
Room was very clean and chic, staff were amazing and welcoming
6
Arthur
25 févr. 2025
·
A séjourné 2 nuits
A great building, nicely curated inside. However our room had a lot of street noise & could use better black-out curtains. Bed was small and room lacked enough pillows. Front desk was manned by security guard who was mildly helpful when requested water bittle for 2nd night.
A great building, nicely curated inside. However our room had a lot of street noise & could use better black-out curtains. Bed was small and room lacked enough pillows. Front desk was manned by security guard who was mildly helpful when requested water bittle for 2nd night.
2
Bianca
26 oct. 2023
·
A séjourné 5 nuits
The premises are beautiful, unfortunately staff were very rude. When I made my reservation I paid for a queen size bed, yet, they hosted me on a room with a full size bed. I talked to Jose Eduardo about this. He works reception. He said he wasn’t able to do anything about it. Then I asked to talk to the manager, Jose Eduardo said the manager would give me a call back but she never did. Another thing to notice is that they have a bell that guests have to ring in order to get inside the premises. There is no other way in. One night around 2 am a guest was ringing the bell for a long time and staff never opened the door for her. She ended waking us up by knocking on the guests windows asking us to let her inside the premises. So if you are a light sleeper like me and don’t want anyone to disturb your sleep, don’t book at this place. It’s a shame that this beautiful place doesn’t have good costumer service.
The premises are beautiful, unfortunately staff were very rude. When I made my reservation I paid for a queen size bed, yet, they hosted me on a room with a full size bed. I talked to Jose Eduardo about this. He works reception. He said he wasn’t able to do anything about it. Then I asked to talk to the manager, Jose Eduardo said the manager would give me a call back but she never did. Another thing to notice is that they have a bell that guests have to ring in order to get inside the premises. There is no other way in. One night around 2 am a guest was ringing the bell for a long time and staff never opened the door for her. She ended waking us up by knocking on the guests windows asking us to let her inside the premises. So if you are a light sleeper like me and don’t want anyone to disturb your sleep, don’t book at this place. It’s a shame that this beautiful place doesn’t have good costumer service.
10
Víctor
8 févr. 2024
·
A séjourné 1 nuit
Todo excelente solo q no me llegó a tiempo mi contraseña y tardé en entrar
Todo excelente solo q no me llegó a tiempo mi contraseña y tardé en entrar
10
francia
27 juil. 2025
·
A séjourné 1 nuit
Excelente ubicación, muy bonita propiedad, habitación limpia y cómoda, atención por parte del personal excelente. Ampliamente recomendable!
Excelente ubicación, muy bonita propiedad, habitación limpia y cómoda, atención por parte del personal excelente. Ampliamente recomendable!
10
Jose
15 juil. 2024
·
A séjourné 4 nuits
Muy buena atención y cuidado de los detalles incluso desde antes del check in!
Muy buena atención y cuidado de los detalles incluso desde antes del check in!
10
Joaquin
27 oct. 2025
·
A séjourné 1 nuit
Muy bonito y excelente servicio
Muy bonito y excelente servicio
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement central et facile à explorer à pied, à proximité de Reforma, Polanco, de musées, de parcs et de nombreuses options de restauration ; plusieurs clients ont également trouvé le quartier sûr. Un inconvénient récurrent est le bruit nocturne de la rue et des quais de chargement voisins.
Avis de voyageur à ce sujet
8
Maria
29 nov. 2024
·
A séjourné 2 nuits
Beautiful area, nice hotel and excellent staff
Beautiful area, nice hotel and excellent staff
10
Johanna
26 sept. 2024
·
A séjourné 3 nuits
We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.
We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.
8
Abiola
13 nov. 2024
·
A séjourné 6 nuits
Casa Castillo is great if looking for a budget hotel in the heart of Mexico City. It was perfect for my stay.
Casa Castillo is great if looking for a budget hotel in the heart of Mexico City. It was perfect for my stay.
10
María
7 oct. 2025
·
A séjourné 2 nuits
Great location and beautiful place to stay! Loved everything!
Great location and beautiful place to stay! Loved everything!
8
Jorge
9 sept. 2023
·
A séjourné 2 nuits
Great location, small but with all we needed. Minutes away from Museum and Chapultepec park.
Great location, small but with all we needed. Minutes away from Museum and Chapultepec park.
6
Jean-Yves
14 juin 2024
·
A séjourné 3 nuits
This is the perfect little hotel except for one fatal issue: It is located directly across the street from the loading docks of a major hotel/conference center. Trucks with idling engines, refrigeration units, etc. are backing into the bays at all hours of the night. It’s loud non-stop. I could not sleep well for three nights. Too bad because the staff is very nice and accomodating, the hotel itself is great and the location very good, otherwise, wedged between Reforma and Polanco.
This is the perfect little hotel except for one fatal issue: It is located directly across the street from the loading docks of a major hotel/conference center. Trucks with idling engines, refrigeration units, etc. are backing into the bays at all hours of the night. It’s loud non-stop. I could not sleep well for three nights. Too bad because the staff is very nice and accomodating, the hotel itself is great and the location very good, otherwise, wedged between Reforma and Polanco.
8
Damian
25 sept. 2025
·
A séjourné 3 nuits
Noisy at night, my aparment was facing Leibnitz street due to the suppliers of a big hotel Camino Real and Leibnitz street is the back door of that hotel. The other issue was the apartment was on a third floor with no elevator and one of my kids with a leg sports injury it was complicated to get up and down of the apartment. We like the location, decorations, cleanness and attention of the security staff cause there is no lobby at all we only saw cleaning personal and security staff.
Noisy at night, my aparment was facing Leibnitz street due to the suppliers of a big hotel Camino Real and Leibnitz street is the back door of that hotel. The other issue was the apartment was on a third floor with no elevator and one of my kids with a leg sports injury it was complicated to get up and down of the apartment. We like the location, decorations, cleanness and attention of the security staff cause there is no lobby at all we only saw cleaning personal and security staff.
10
Hugo
22 juil. 2024
·
A séjourné 1 nuit
Sinceramente, nos gustó mucho. Si bien la habitación es de tamaño reducido, tiene TODO lo necesario, incluyendo frigobar, microondas y batas para baño. Restaurantes, tiendas de conveniencia y parques a unos pasos de distancia. El único "minis" es que no tiene estacionamiento propio, pero en fin de semana no es tema porque hay bastante espacio en la calle. Un punto a favor es que el personal de recepyes sumamente amable y agradable. Bien!
Sinceramente, nos gustó mucho. Si bien la habitación es de tamaño reducido, tiene TODO lo necesario, incluyendo frigobar, microondas y batas para baño. Restaurantes, tiendas de conveniencia y parques a unos pasos de distancia. El único "minis" es que no tiene estacionamiento propio, pero en fin de semana no es tema porque hay bastante espacio en la calle. Un punto a favor es que el personal de recepyes sumamente amable y agradable. Bien!
10
francia
27 juil. 2025
·
A séjourné 1 nuit
Excelente ubicación, muy bonita propiedad, habitación limpia y cómoda, atención por parte del personal excelente. Ampliamente recomendable!
Excelente ubicación, muy bonita propiedad, habitación limpia y cómoda, atención por parte del personal excelente. Ampliamente recomendable!
10
Artemio
28 févr. 2024
·
A séjourné 1 nuit
En general buen lugar y buena ubicación.
En general buen lugar y buena ubicación.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Pas assez d'informations dans les commentaires.
Avis de voyageur à ce sujet
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
6
Alma
25 août 2024
·
A séjourné 2 nuits
.
.
8
Susana
23 sept. 2026
·
A séjourné 3 nuits
La ubicación muy bonita, el departamento amplio y limpio, la ubicación muy buena, sin embargo el personal bastante hosco, la chica de recepción, al llegar yo a las casi 10 pm de la noche y mostrarle la reserva de la habitación y mi identificación hizo bajar a mi madre de 80 años, del tercer piso para que confirmara que si era yo, comentándome de mala manera que ya los habían robado antes y estafado.
La ubicación muy bonita, el departamento amplio y limpio, la ubicación muy buena, sin embargo el personal bastante hosco, la chica de recepción, al llegar yo a las casi 10 pm de la noche y mostrarle la reserva de la habitación y mi identificación hizo bajar a mi madre de 80 años, del tercer piso para que confirmara que si era yo, comentándome de mala manera que ya los habían robado antes y estafado.
8
Jorge
19 sept. 2026
·
A séjourné 2 nuits
Nice location and beautiful property Only issue is that there is not elevator and my floor was 3rd floor. It was hard to carry all my luggage there after a long day
Nice location and beautiful property Only issue is that there is not elevator and my floor was 3rd floor. It was hard to carry all my luggage there after a long day
10
Harím
13 sept. 2026
·
A séjourné 2 nuits
Excelente lugar lo recomiendo ampliamente
Excelente lugar lo recomiendo ampliamente
10
Daniel
29 août 2026
·
A séjourné 4 nuits
Gran hotel si buscan algo accesible en una privilegiada ubicación, cuenta con todos los servicios, no tuvimos problema con nada y la recepcionista Danna nos ayudó siempre que era necesario.
Gran hotel si buscan algo accesible en una privilegiada ubicación, cuenta con todos los servicios, no tuvimos problema con nada y la recepcionista Danna nos ayudó siempre que era necesario.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:30
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: 93.11343695869446USD
- 2026-11-03: 124.98837499084473USD
- 2026-11-04: 108.32999882850648USD
- 2026-11-05: 107.7809181175232USD
- 2026-11-06: 99.12000107192993USD
- 2026-11-07: 109.80574349098205USD
- 2026-11-08: 109.907722580719USD
- 2026-11-09: 112.30995175933838USD
- 2026-11-10: 114.48000014152527USD
- 2026-11-11: 111.46567426643372USD
- 2026-11-12: 80.25614231834412USD
- 2026-11-13: 112.5889908153534USD
- 2026-11-14: 112.5889908153534USD
- 2026-11-15: 82.20999673919678USD
- 2026-11-16: 110.48000171890259USD
- 2026-11-17: 80.85715674591064USD
- 2026-11-18: 77.42996722297669USD
- 2026-11-19: 80.96999594650269USD
- 2026-11-20: 115.77000358467102USD
- 2026-11-21: 113.62644327774048USD
- 2026-11-22: 81.16999800376892USD
- 2026-11-23: 92.96214732627868USD
- 2026-11-24: 80.95999883422851USD
- 2026-11-25: 87.54479763031006USD
- 2026-11-26: 113.32817046127319USD
- 2026-11-27: 87.70000066223145USD
- 2026-11-28: 96.28000091018677USD
- 2026-11-29: 75.53030227737426USD
- 2026-11-30: 87.69982122688293USD
- 2026-12-01: 85.68668478469849USD
- 2026-12-02: 77.87000250930787USD
- 2026-12-03: 78.76999895019532USD
- 2026-12-04: 97.09154426879883USD
- 2026-12-05: 109.9099954284668USD
- 2026-12-06: 109.42999732666016USD
- 2026-12-07: 139.9140038043976USD
- 2026-12-08: 80.71999978332519USD
- 2026-12-09: 78.95693640518188USD
- 2026-12-10: 80.09000227470398USD
- 2026-12-11: 79.86698122558593USD
- 2026-12-12: 79.86698122558593USD
- 2026-12-13: 79.11000330200196USD
- 2026-12-14: 80.66999713287353USD
- 2026-12-15: 80.41000385742187USD
- 2026-12-16: 80.2990700893402USD
- 2026-12-17: 87.89039865608216USD
- 2026-12-18: 81.67999598693848USD
- 2026-12-19: 80.80000231513976USD
- 2026-12-20: 79.92999721107483USD
- 2026-12-21: 78.61999954338074USD
- 2026-12-22: 80.09000227470398USD
- 2026-12-23: 80.03999962425232USD
- 2026-12-24: 56.140001572608945USD
- 2026-12-25: 74.54999570121765USD
- 2026-12-26: 117.36128752250671USD
- 2026-12-27: 90.18000224761963USD
- 2026-12-28: 156.77280070648195USD
- 2026-12-29: 74.40737023277283USD
- 2026-12-30: 81.04000136604309USD
- 2026-12-31: 119.25951698532104USD
L'heure d'enregistrement commence à 15:00 L'heure de départ se termine à 11:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Conditions d'âge
L'âge minimum pour l'enregistrement est de 18 ans
Animaux de compagnie
Seuls les chiens et les chats sont autorisés ; Les animaux d'assistance sont autorisés ; Les animaux d'assistance sont exemptés de frais/restrictions ; Animaux de compagnie autorisés ; Frais pour animaux : MXN 400 par animal, par séjour ; Les animaux d'assistance sont exemptés de frais ;
Services de la réception
Le personnel de la réception accueillera les clients à leur arrivée à l'établissement. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique.
Identification
Une pièce d'identité avec photo délivrée par le gouvernement ainsi qu'une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être exigés lors de l'enregistrement pour les frais accessoires ;
Politique concernant les enfants et les lits d'appoint
Des frais pour personne supplémentaire peuvent s'appliquer et varier selon la politique de l'établissement ; Aucun lit bébé disponibleAucun lit d'appoint/supplémentaire disponible
Frais et taxes obligatoires
Il vous sera demandé de payer les frais suivants à l'établissement. Les frais peuvent inclure les taxes applicables :
- Frais de nettoyage : MXN 222 par hébergement, par nuit (varie selon la durée du séjour)
Équipements populaires
Wi-fi gratuit
Chambres non-fumeurs
Chambre familiale
Coffre-fort
Consigne à bagage
24-Hour Front Desk
Général
Chambres non-fumeurs
Chambre familiale
Wheelchair Accessible (Limited)
Connexion Internet
Wi-fi gratuit
Services
Coffre-fort
Consigne à bagage
24-Hour Front Desk
Activités
Terrasse