Villa Mount Royal

Merveilleuse guest house avec un manager aux petits soins. Un service qualité d excellence. Visite proposée de 2 h autour de la villa trés agréable. Je recommande à 1000 %.

Dining area was too much smell near the kitchen and everywhere

To give the benefit of doubt to the property we checked in on Christmas Day and checked out the next day. The access road to the property was a narrow and steep dirt road that was quite difficult to drive on. Hopefully this is only a temporary situation. The staff were friendly and helpful when we arrived. But everything went downhill from that point onwards. The lights along the narrow corridor leading to the room was not working and despite informing the staff they were not rectified. We had to walk to our room using our handphone lights to see the keyhole to open our room door. Most of the power points in the rooms were not working and the Wifi sucks. There was no shower gel for the shower and we had to use a poorly packed hand soap for the shower. There was a party in the attic above our room and the thumping on the floor went on till late into the night. To make matters worst the ceiling light was flickering through out the night despite it being switched off as if it was syncing with the thumping upstairs. We were told that breakfast will be served at 7 am in the morning but when we went downstairs at 7.15 am there was no breakfast and we had a hard time communicating with the staff at the kitchen that we are supposed to have breakfast. I won't go into the details of the so call American Breakfast promised. As I have said at the beginning perhaps it was because of the Christmas period and there is a shortage of staff.

Very friendly staff; beautiful and clean hotel; great view

Pros: -The villa itself is beautifully transformed into a hotel. -The dining area is pleasant with stunning mountain views. -The surrounding city and scenery are incredibly beautiful, offering picturesque mountain vistas. -The management staff are extremely friendly, helpful, and welcoming. Cons: -Basic amenities are lacking; there was no tea or coffee provided with the kettle, and only two towels were available. -The room was smaller than expected with minimal furnishings—a fridge and a non-functional phone, both empty and inoperative. -Cleanliness was an issue, with the room and facilities not well-maintained. -The breakfast options were limited to eggs, a small selection of fruits, a dish of jam, and low-quality coffee. -Despite the villa's charming location, the high altitude led to challenging weather conditions during our stay, which included cold, rain, storms, and fog. -The pricing per night is high, which set up an expectation of a more luxurious experience that was not met. Conclusion: While the villa offers some enchanting views and commendable staff hospitality, the lack of basic amenities and overall maintenance does not justify the high cost. Potential guests should weigh the aesthetic and service positives against the practical drawbacks and high price. Given my experience, I would likely explore other options before considering a return visit.