Is parking available at the property?

Free self parking is available onsite.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee of approximately MYR 68.90 per person. Children aged 12 and younger eat free breakfast.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available; details on pricing and how to arrange the transfer can be obtained from the property.

What accessibility features does the property offer?

The property features wheelchair accessible facilities (limited), including step-free entrances and elevators.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Johor Bahru, steps from Komtar JBCC and Johor Bahru City Square. It is 1.1 mi (1.8 km) from Bazaar Karat (Rusty Market) and 3.3 mi (5.2 km) from Woodlands Checkpoint.

Does the property have a swimming pool?

Yes, the property features an outdoor pool, operational from 7:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children aged 12 and younger can stay for free.

Holiday Inn Johor Bahru City Centre Hotel

Average nightly price at Holiday Inn Johor Bahru City Centre by IHG by month, last 12 months (USD)
Month	Average price
January	$93
February	$96
March	$94
April	$94
May	$110
June	$114
July	$109
August	$110
September	$107
October	$102
November	$102
December	$124

What guests think

At Holiday Inn Johor Bahru City Centre by IHG, travellers praise the extremely convenient location beside Komtar JBCC and City Square, as well as clean, modern, spacious rooms and generally friendly service, though experiences with housekeeping and check-in can vary.

Facilities draw mixed feedback, with recurring lift bottlenecks or outages, an awkward transfer via the level-8 lobby, and challenging open-air parking reached by tight ramps. Breakfast is generally decent, but variety and replenishment can lag and several guests reported inconsistent quality. Overall, expect a convenient, city-center base best suited to shoppers and CIQ travelers, with occasional service and maintenance trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: recurring lift queues or outages and a required transfer at the level-8 lobby frustrate some stays, the rooftop open-air parking needs tight ramps, and the pool feels small or crowded while the gym is basic. A few guests liked the high-floor pool.

Related guest reviews

8

Sulaiman

Nov 13, 2024

·

Stayed 2 nights

Everything ok except 2 issues: only 1 available lift from ground floor to the lobby and its always crowded. The other lifts out of irder. The other issue : the arrival swamp of wasps at the swimming pool that make it unsafe.

10

YUSARI BIN

Sep 4, 2024

·

Stayed 1 night

Big room and spaciuos. Love the toilet wit big mirror and inside the room too. Swimming pool also great at highest floor. Breakfast is good too. Walkable to our fav mall. Komtar jbcc and citysquare. Parking too. Great experience for 1st time staying in this hotel. Will recomended to family and friends and love to come back again. Thankyou.

6

Chor Yew Allan

Sep 24, 2025

·

Stayed 1 night

The breakfast selection is very limited. Not much protein, mainly carbs. Chicken noodle has no chicken meat. The gym is very basic & the equipments are rusty. Need to upgrade the breakfast selection & the gym. The location is convenient, right beside City Square Mall JB

8

Jamie

Jul 19, 2025

·

Stayed 2 nights

Good and comfortable stay but the lifts were not working unfortunately during our stay and it was a bit troublesome. But the hotel staff did their best to help us transfer to their service lift instead.

8

Patrick

May 23, 2025

·

Stayed 1 night

Stay is fine . However since I drive to the venue , the car park is a challenge for car to manoeuvre especially go down from level 7 . There are so many damaged car marked and scratches on the wall . The turning is a little too sharp for big cars

10

LAM WEI

Jun 13, 2025

·

Stayed 2 nights

Everything is wonderful. Only parking is omg... under hot sun no shelter, and have to drive all the way to the top level for parking.

8

Miao Jun

Jun 30, 2024

·

Stayed 1 night

Overall is good accept the lift maintenance have to be improved. Long waiting to take a lift.

2

ALVIN

Nov 5, 2025

·

Stayed 1 night

The lift broke down. My family and I were stuck in the lift for almost 30 minutes. Inside the lift shaft, there was no phone signal, pressed the bell but no response. When finally got signal, it was weak and the emergency number was to the lift company and not the hotel. After 30 minutes, we finally heard voices. Took another 15 minutes before they brought us to safety and opened the door. When queried, staff said they have visual of us in the lift but the intercom was down. This was very traumatic. The other lifts functioned intermittently when we used it. There were long pause before the lift started moving. It was very stressful after that experience. There was no service recovery offered until asked. Free breakfast was offered to my family. Strongly urge the hotel to check the lift especially during and after a thunderstorm.

8

Neo

Dec 21, 2023

·

Stayed 1 night

Hotel lobby is challenging to reach especially with luggage....Komtar link bridge, Lift to level 7 car park, Change another lift to level 8 hotel lobby

10

Kel Fy

May 28, 2023

·

Stayed 2 nights

I have to rate an average for property condition & facilities is because, of the small pool that can be super crowded in the morning & evening. Limited space to put ur belongings like towel while swimming. And another unpleasant part is rooms are not soundproof. Unfortunately, the guests staying next door to you, you can hear their conversation very clearly. That’s the minus point during my stay. And that time the guests next to mine can be noisy till super late night & early morning. Late till 1am early morning like 6am. So when is a peaceful time to sleep? Overall still excellent cause of other things all is very good.

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Cleanliness

Cleanliness is generally praised, but multiple guests reported lapses such as musty smells, stained bathrooms, dusty or unclean areas, and missing or unrefilled toiletries. Housekeeping consistency can vary between stays.

Related guest reviews

10

Henry

Jan 4, 2026

·

Stayed 1 night

Yrs, room eas spotless and staff were very nice

10

SOON HING

Aug 25, 2025

·

Stayed 1 night

when I go to shower, I didn't know the hair shampoo is empty, how come there staff never check it everything when cleaning room?

8

Winnifred

Feb 25, 2026

·

Stayed 2 nights

Room is clean and staff services are prompt and friendly

6

Kwee Hoon

Jun 6, 2024

·

Stayed 1 night

Not satisfy that a bottle of body wash was not refilled in the room when we checked in. We have to ask for it . Should not be happened in such a good hotel.

6

Loh

Aug 24, 2023

·

Stayed 1 night

The hotel location is within 5mins walking distance to City Sq but there is no direct access. The check-in reception is at level 8 whereby the carpark is at level 7, pls note that a lot of transferring are required if you are with stroller and/or luggages. The cleanliness of the room is disappointed as there was an used cotton stick (from previous guest) was left on the bedside table without cleaning and my son took it up to play….

4

Lily

Jun 6, 2024

·

Stayed 2 nights

The good: Hotel is modern. Well-renovated. Good location with Komtar and City Square. We registered our car and among the staff we met, the security guard was the most helpful and service-oriented staff. During breakfast, one staff saw that I was carrying my plate in one hand and a baby in the other so she helped me carry the plate to my table which I really appreciate. The bad: Room 2902. Room smelled musty. Non-carpeted area of the floor was sticky to walk on. Bathroom was disgusting. First glance, it looked nice. Then I saw the stains and mould and dust and dirt. I felt really “ick” to use it. We stayed in a twin room and one bed smelled of body odour. Bed too firm for my liking. Breakfast was a chaotic mess. We had to find a table ourselves. There were no cutleries on the table and when I went to a counter where I saw cutleries in the drawers, it was only then the staff stopped me from taking cutleries myself, and set our table. To order eggs, you have to write on a paper how you want your eggs done. It states the order will be sent to our table but I might be mistaken. Orders were not sent. We had to collect it from the egg station. Where there was a “pyramid stack” of cooked uncollected egg orders. There was a play area for kids which is such a great idea but it was filthy and I was reluctant to let my daughter play there. Even though breakfast was already paid for, I skipped breakfast the next day and we left at 9am as we couldn’t wait to check out.

8

C.S.

Aug 24, 2024

·

Stayed 1 night

I used to stay at Holiday Inn at various locations. All my previous stay were always satisfactory. I have also booked Holiday Inn Times Square, NYC in Sep 2024. The Holiday Inn City Center JB conditions looks new to me. Check-in and check-out was smooth. However, this time round we were disappointed on the bed fitting and the shower robe towel. At 11:30pm, we noticed that the shower robe towel was not cleaned and it looked like someone has used it before and not washed. When we were about to get into the bed, We noticed that all the pillows, bedsheet have a oily smell. It is obvious that the pillow case and the bedsheet were not changed. We called front desk and they sent the staff to get them changed within reasonable time. I should say the service and response time to rectify the issue is acceptable. However, this incidents should not have happened in the first place. We are disappointed as we trusted the name Holiday Inn that we have great experience in the past. That is also the reason that I always book my hotels with Holiday Inn. I hope this is a one time incident as I will be staying at Holiday Inn in Phoenix, US and also in NYC in Sep 2024.

4

Rudy

Jan 11, 2025

·

Stayed 4 nights

Some of the staff were friendly but some can be a little rude. The hotel rooms are not maintained well as mold can be seen in toilet and stains in the rooms

6

Buu

Feb 18, 2023

·

Stayed 1 night

Beds are quite narrow and rooms not so clean

4

Davis

Oct 9, 2024

·

Stayed 2 nights

Leaking shower hose, food crumbs found under bed

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally spacious and comfortable, with some higher-floor views. Recurrent drawbacks include soft pillows or firm mattresses, weak soundproofing or water-pipe noise, occasional AC quirks, and in one case poor Wi-Fi; some bathrooms have awkward layouts.

Related guest reviews

10

Ong Su Hua William

Nov 1, 2024

·

Stayed 1 night

The air cons on each floor it's not on no wonder it's so humid Rooms to close to another room as I can hear water running at night

8

Winnie

Oct 13, 2025

·

Stayed 1 night

The service staff were excellent and I enjoyed my stay there. However I think the hotel needs to improve on sound proofing and air ventilation within the hotel. 1) We booked 2 rooms but they could not give us adjoined rooms, which was fine. However we had to share a connecting room with a stranger and they disturbed our peace by turning on the TV very loudly until 1.40am and switched it on again at 6am. In conclusion I think it is not ideal to let hotel guests who don't know each other share adjoined rooms. 2) When we entered the other room, it was filled with stale cigarette smell. Throughout the stay, we continued to smell the cigarette smoke, which likely came from the air con vents.

10

Jens

Sep 25, 2024

·

Stayed 2 nights

Excellent large room and bathroom - all spotless, which made for a pleasant stay and the staff are helpful. Can recommend specially if you want to be downtown. Only wish for a sofa with more back support otherwise everything was great.

8

Jason Chan

Dec 21, 2022

·

Stayed 19,347 nights

Good location. but only had 1 working lift from ground floor to lobby at level 8, so sometimes there was a long wait. Can hear water noise if your neighbor is using their shower. Minimal choice of TV shows and no movies

10

Ismawati

Feb 15, 2026

·

Stayed 1 night

Room was perfect. Spacious, clean. Staff helpful.

8

Wong

Dec 11, 2025

·

Stayed 1 night

Spacious and clean rooms, great location

10

Hock Kwan

Oct 25, 2025

·

Stayed 2 nights

I dont like the design of shower area. The floor tiles is too slippery during shower. Also shower head should be installed above the drainage.

8

Kevin

Sep 25, 2025

·

Stayed 1 night

Great location. Check-in was smooth and the room was big. But the mattress and pillows were rather soft.

10

Winnifred

Dec 14, 2025

·

Stayed 2 nights

Breakfast menu variety could be better as the same food variety is served consecutively over 2 days. Otherwise staff service is prompt even during busy hours. High tea food hygiene should be observed. Room is comfortable though the shower room door does not close properly.

6

Gavin

Aug 21, 2023

·

Stayed 2 nights

Internet was terrible throughout our stay. Could barely use as it doesn't really load simple websites even on our mobile phones. We would also hear audible water sounds (whenever someone upstairs is bathing or flushing the toilet). The worst was the lifts, unfortunately we were staying there during a company event (by Raffles) and we had to share an entire lift load of people and we had to rescan our card more than 30 times due to a glitch in the lift because our room was on a higher floor than any one else in the lift, and the lift buttons kept resetting. Wouldn't have expected such a poor experience with the price that we had paid and such a new hotel. Quite disappointing and wouldn't recommend as there are better hotels in JB

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Service

Staff are widely described as friendly, helpful and efficient, with occasional early check-ins and quick problem resolution. However, some guests faced long check-in queues, miscommunication, or slow responses, and housekeeping follow-through can be inconsistent.

Related guest reviews

10

Lilian

Jun 5, 2023

·

I received from one of your exemplary staff members, Mr. Vijay, during my recent stay at your esteemed hotel. Upon arrival, my boyfriend and I were pleasantly surprised when Vijay graciously allowed us to check in early without charging any additional fees. His warm and accommodating demeanor made us feel instantly welcome, and we sincerely appreciate the flexibility and consideration he demonstrated. This act of kindness truly set the tone for a remarkable stay. While our overall experience at your hotel was delightful, there were slight delays in the delivery of some requested items. However, everything was good 👍

10

Jenny

Aug 18, 2025

·

Stayed 1 night

The staff were extremely friendly that made our stay memorable. Easy check in and the breakfast is great. The hotel is clean and very convenient while shopping round JB. It the best place for family to stay.

10

Johannes

Oct 29, 2023

·

Stayed 2 nights

The stay at the Holiday Inn was great. Firstly the customer service and check-in/out process was excellent. We arrived early and they managed to check us in immediately. Front desk was able to send a technician to resolve a small issue we had with the air conditioner promptly as well. We made a mistake and accidentally left our "Do Not Disturb" light on, however, when we requested housekeeping, the staff immediately sent staff to clean up the room. The hotel also accommodated us when we requested for a late check-out. The hotel room itself and the facilities were clean and spacious. The hotel also has the added benefit on being positioned right on top of 2 large malls and right next to the checkpoint to Singapore. This makes it extremely convenient for travel as you do not need to look far for cheap food options, or daily necessities. Additionally, you won't need to rush or take transport to reach the checkpoint if you're heading into Singapore after your stay. Overall, great experience!

10

Chun Yeong

Sep 13, 2024

·

Stayed 1 night

Excellent professional staff assisted the check in.

10

Chun Yeong

Aug 24, 2024

·

Stayed 1 night

Friendly staff and would greet customers as they walked past.

2

Shu Ping

Feb 27, 2023

·

Stayed 1 night

1. check-in queue abt 30mins, very crowded 2. my room was double check-in. when enter the room, there were other customers' belongings inside 3. was changed to another room, but aircon was spoilt 4. at 2am, someone tried to tap card on my door lock and tried to open the door handle 5. feedback on 12feb but no response for 2weeks

8

Yu Ting

Dec 2, 2023

·

Stayed 2 nights

Love the hotel's location and cosiness. Lovely hotel lounge and performance by live singers. However check in was delayed and we waited an hour from 3pm to 4 at the hotel lobby, didn't expect this on a Thursday

10

Tan Chuan Teck

Apr 7, 2025

·

Stayed 1 night

Excellent check in experience. We were earlier when we arrived at reception. Staff checked on availability of room and gave us a early check in. She was very helpful and friendly. Room is very spacious, clean, comfortable and nice. Enjoyed our stay at Holiday Inn JB

8

Mee Lin

Jul 14, 2025

·

Stayed 1 night

Strategic location. Walking distance to JB Sentral and easy to find food as it is surrounded by malls. Hope that the staff is more atrentive to guest's request made during booking. I requested an extra bed during booking and even paid for it during check-in. But the extra bed was not even prepared when we went into the room. Had to wait awhile for the additional bed to be sent to the room. Just shows poor communication among the staff.

8

Manisah

Feb 3, 2024

·

Stayed 1 night

During this stay, the front office staff by the name of Vijay was too quick to point out that the room I booked did not come with breakfast when it was clearly stated in my reservation that it came with breakfast. Needless to say this caused unnecessary stress on my part as I had to offer to pay for it. He later went on to say something quite unclear about the front office people who will call me to confirm. However, eventually nobody called to confirm anything and we went for breakfast the next day without any issue. I was honestly upset.

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Location

Exceptionally convenient for CIQ/JB Sentral and directly connected to Komtar JBCC with City Square next door, making shopping and dining easy. Some note traffic congestion and that reaching the lobby requires navigating multiple lifts or unsheltered routes outside mall hours.

Related guest reviews

10

Toh

Feb 3, 2025

·

Stayed 2 nights

Always like to stay in this hotel whenever I'm in JB, very convenient, just next to woodlands custom, and easy to go around with grab.

10

aileen

Oct 28, 2025

·

Stayed 2 nights

The hotel is located near CIQ and near malls, which is very convenient. The pastry corners in breakfast is great variety of danish pastry, doughnuts , wafers. There are gluten free bread. It would be great if the breakfast has more proteins. There are lot of carbs such as prata, rice, dried bee hoon and noodle soup. Overall experience of room and staff service are excellent.

8

Kin Chung Wilfred

Nov 22, 2024

·

Stayed 2 nights

location is good. entrance and access to guest lifts and room is not so pleasant and convenient.

10

Simon

May 16, 2025

·

Stayed 1 night

Short 1 night stay over for an important next day early morning appointment. Excellent location within walking distance from customs and in shopping area. Very easy to get a grab to our appointment location

10

Chee Wee

Oct 6, 2024

·

Stayed 1 night

Excellent location just minutes across the CIQ. Surrounded by mega malls and lots of F&B options, all within short walking distance.

10

Sue Yin Evelyn

Oct 17, 2025

·

Stayed 1 night

Very near to CIQ and within Komtar and next to City Sq. Very convnient

10

Fong Chin

May 21, 2024

·

Stayed 2 nights

Near to checkpoint, walking distance to shopping mall and easy to move around.

10

Sian May

Aug 7, 2025

·

Stayed 1 night

Enjoyed our one night staycation, hotel was conveniently located near to train station yet quiet as it has separate entrance from shopping malls.

10

Sarah Yew Fang

Dec 22, 2025

·

Stayed 1 night

Location is excellent. Driving up to the parking for holiday inn lobby is not for the faint-hearted. Narrow turns. 😂 Room is great. Very spacious though sofa bed is not for the not-so-young. Probably doable for kids. Not exactly sea view though our room is supposed to have sea view as it’s not on a higher floor. More immigration centre view and sky view. Amenities were provided. Breakfast variety was excellent. Family had lots of items to choose from. However, understaffed. A guest carried his child to juice carrots and celery. The child was stepping on the alcove where the juice glasses are placed for all of us. Wish a staff had told off the parent.

10

Tan

Jan 24, 2024

·

Stayed 1 night

Great location

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Dining

Breakfast is generally enjoyable, but guests frequently ask for more variety and protein, note slow or missed replenishment, and report occasional quality issues. A few praised overall food, though room service could be slow.

Related guest reviews

10

aileen

Oct 28, 2025

·

Stayed 2 nights

The hotel is located near CIQ and near malls, which is very convenient. The pastry corners in breakfast is great variety of danish pastry, doughnuts , wafers. There are gluten free bread. It would be great if the breakfast has more proteins. There are lot of carbs such as prata, rice, dried bee hoon and noodle soup. Overall experience of room and staff service are excellent.

6

Chor Yew Allan

Sep 24, 2025

·

Stayed 1 night

The breakfast selection is very limited. Not much protein, mainly carbs. Chicken noodle has no chicken meat. The gym is very basic & the equipments are rusty. Need to upgrade the breakfast selection & the gym. The location is convenient, right beside City Square Mall JB

4

LIM

Mar 16, 2025

·

Stayed 1 night

Hotel service not too good. Expected to have 4-5 stars hotel service. Dining service is bad. Buffet food runs out, no top up.

8

Poh Choo

Nov 26, 2024

·

Stayed 2 nights

Hotel staff very friendly. Morning breakfast replenished slow! Overall, I will return to this hotel again!

8

gabriel

Apr 25, 2024

·

Stayed 2 nights

The stay was good overall. enjoyed the breakfast buffet on both days. only feedback is the scramble eggs on day 2 tasted weird, it was slightly sweet and felt somewhat stale

8

MAZLIN

Nov 15, 2024

·

Stayed 1 night

Lovely one-night stay. Comfortable bed. Delicious food @in-room dining. Reception staff efficient & courteous. Breakfast not too bad although my omelette order did not arrive (despite having what I thought is a great system of order which reduces queue & time) - gave up after 30 minutes.

8

Norashikin

Oct 10, 2025

·

Stayed 2 nights

My family like the breakfast, front desk staff serve us during check in and out very good and same as restaurant (breakfast time) very friendly. But the swimming pool on website not expect what we look on that time. haha But, we try to ask extra bed but the staff say cannot because our room too small. and they didn't help us any upgrade room because i with 3 small kids fit at king bed ( the bed size is like queen size bed) we are 5 of us have to squeeze . Friday, i check-in ask for extra towel 2 ( called phone 2 times at front desk) answer but didn't receive. next day going breakfast 5 of us have to share 2 towel and my kids use face towel/ small towel. come back from breakfast i saw housekeeping at corridor and ask towel the staff didn't give but told later they will send. i waited about maybe 15min or more then they send. Thank You!

10

Kwong Meng

Dec 26, 2025

·

Stayed 2 nights

Clean room, efficient and helpful staff. Good breakfast and dinner

6

Nobuo

Sep 21, 2023

·

Stayed 2 nights

I order room service but it need more than 45min even I call 3times.

10

Anatasha

Jun 15, 2023

·

Stayed 1 night

Near shopping Centers… however there was a paper in the breakfast lasagna and staff just said okay

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $107	12 $109	13 $98	14 $100	15 $89	16 $114	17 $122
18 $78	19 $80	20 $78	21 $72	22 $78	23 $96	24 $105
25 $79	26 $89	27 $80	28 $83	29 $80	30 $98	31 $126

Su	Mo	Tu	We	Th	Fr	Sa
1 $72	2 $72	3 $72	4 $73	5 $77	6 $89	7 $135
8 $100	9 $71	10 $73	11 $85	12 $74	13 $103	14 $114
15 $85	16 $86	17 $75	18 $75	19 $87	20 $111	21 $115
22 $89	23 $77	24 $77	25 $77	26 $88	27 $115	28 $119
29 $97	30 $78

Holiday Inn Johor Bahru City Centre by IHG

Prices for Holiday Inn Johor Bahru City Centre by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Sea View

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Twin Beds, City View

Suite, 1 King Bed with Sofa Bed, Sea View

Suite, 1 King Bed with Sofa Bed (Top Floor)

Standard Room

Standard Room, 1 King Bed, City View

Premium Room, 1 King Bed

Suite, 1 King Bed (Sofa Bed, Kids Theme)

Premium Room, 1 King Bed, Sea View

Guest reviews of Holiday Inn Johor Bahru City Centre by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Johor Bahru City Centre by IHG

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