Hotel Urban Brown

I checked in at 1am and the bed sheets and pillow cases were dirty. Couldn’t find the remote for AC as well. It’s supposed to have 24 hour front desk but there was no one after we checked in and we called the phone number and no one answered. We couldn’t use the AC so opened the window and slept. The pillow cover was dirty so we covered it with towels and slept. In the morning, we talked to the front desk and he apologized and he said he will inform the cleaning team. I booked 4 nights but after 1 night I checked out so I asked him for refund for rest of the trip. He said he will talk to Hotels.com and follow the guidelines. I talked to hotels.com and they said they had hard time talking to them but eventually they refused the refund for three nights that I did not stay. I visited Korea for my dad’s funeral and my mom’s place has only one bathroom so that’s why I booked the hotel but it ruined my whole trip. I only stayed only one night and got charged for almost $400

Needs to pay attention a bit more to the cleanness of the rooms. Some rooms for example offer a Styler but they reack to humidity and sweat from other guests. My guess those are not properly cleaned between stays.

Great place to stay, you won't be disappointed The tub is jacuzzi styled and the massage chair I had in my room came in the clutch 😮‍💨

가격대에 비해 숙소가 잘 관리가 안 되어 있습니다. 깔끔하긴한데 안마의자 리모컨은 케이스가 부숴저 너덜거리고, 스타일러는 고장나서 동작도 안 되네요. 심지어 욕조에는 까만색 때 같은 줄이 있어 쓰지도 못했으며, 변기 꿀렁거리는 소리 매우 시끄럽습니다

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