Dovenest Lodge

Subdtandard and expensive

L'hôtel est idéalement situé, dans un endroit calme entouré d'arbres et de fleurs, tout en étant proche du centre-ville et des lieux à visiter. L'accueil est chaleureux, les services sont excellents, et l'établissement est bien entretenu et propre. Même si nous n'avons pas pu profiter de la piscine pendant quelques jours en raison d'une panne, l'hôtel a fait un geste commercial en nous offrant un petit-déjeuner. La piscine a été rapidement remise en service, parfaitement entretenue et agréable. Une très bonne expérience dans l'ensemble ! Petit point d'amélioration : il serait utile que les plateformes de réservation comme Hôtel.com précisent clairement la différence entre un petit-déjeuner offert et un petit-déjeuner inclus dans la réservation, afin d'éviter toute confusion.

Nothing in the room

When we arrived they didn't have any knowledge of our booking, even though we'd already paid. Eventually they found our booking but the room we booked wasn't available for the first night so we were downgraded for the first night. We pushed and they offered us free dinner to compensate. The standard room is quite small and doesn't have a mosquito net. The executive room is much bigger and has a mosquito net. The beds are clean but some parts of the room could be cleaned, i.e. cobwebs in the corners. Breakfast was supposed to start at 7am but we arrived at 7.30 and they still hadn't finished setting up. There was an even longer wait for dinner. The staff were very friendly and the rest of the resort was really nice. We didn't use the pool but it looked nice. There was also a little park for children.

The property should not be on Expedia.. The staff are exceptional but the management is very poor. I would not recommend anyone to visit the place. We were a family of 10. Very disappointed.