Grand Sunset Princess - All Inclusive
246 US$
/ noche
Promedio para noviembre
Precios para Grand Sunset Princess - All Inclusive
Selecciona fechas para ver precios y disponibilidad
246 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Grand Sunset Princess - All Inclusive, los precios por noche son de 154 US$ de media en el mes más barato (septiembre) y de 797 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 393 US$ |
| febrero | 458 US$ |
| marzo | 465 US$ |
| abril | 366 US$ |
| mayo | 232 US$ |
| junio | 181 US$ |
| julio | 204 US$ |
| agosto | 181 US$ |
| septiembre | 154 US$ |
| octubre | 194 US$ |
| noviembre | 246 US$ |
| diciembre | 797 US$ |
E
F
M
A
M
J
J
A
S
O
nov · 246 US$
N
D
Más caro: diciembre (aprox. 797 US$)
Más barato: septiembre (aprox. 154 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 12 piscinas al aire libre, 4 bañeras de hidromasaje y una discoteca. Con el servic...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 12 piscinas al aire libre, 4 bañeras de hidromasaje y una discoteca. Con el servicio de transporte a la playa gratuito, estarás tomando el sol en un abrir y cerrar de ojos.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Grand Sunset Princess - All Inclusive te ofrece la posibilidad de tomar algo en Buffet Naranja, aunque también puedes ir a un bar-cafetería. Disfruta de un detalle de bienvenida gratuito organizado por la recepción todos los días, donde podrás conocer a otros huéspedes mientras tomas un bocado. Visita uno de los 15 bares con salón, 2 bares en la playa y 3 bares junto a la piscina para tomar un refresco. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:30.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 672 habitaciones con artículos del minibar gratis y máquina de café espresso. Las habitaciones disponen de balcón amueblado. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con bañera y ducha independientes está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Grand Sunset Princess - All Inclusive de Playa del Carmen, estarás en un barrio comercial y a menos de 15 minutos en coche de Quinta Avenida y Campo de golf El Camaleón Mayakoba.
Qué hay cerca
Playa Xcalacoco(0.7 millas)
Sitio de buceo Chun-Zumbul(0.8 millas)
Club de golf Gran Coyote Golf(2.2 millas)
Campo de golf El Camaleón Mayakoba(2.2 millas)
Playa Punta Esmeralda(2.4 millas)
Playa 88(2.8 millas)
Parque ecológico Tres Ríos(3 millas)
Playa Avenida Colosio(3.1 millas)
Plaza 28 de Julio(3.6 millas)
Iglesia de Guadalupe(4.4 millas)
Temazcal Natura(4.9 millas)
Plaza Las Américas(5.2 millas)
Super Chedraui Selecto Avenida 10(5.3 millas)
Estadio Mario Villanueva Madrid(5.4 millas)
Quinta Avenida(5.5 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(26.4 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(33.1 millas)
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Servicio de tintorería
Ubicación
Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, Estado de Quintana Roo, México
Playa Xcalacoco (0.7 millas)
Sitio de buceo Chun-Zumbul (0.8 millas)
Club de golf Gran Coyote Golf (2.2 millas)
Campo de golf El Camaleón Mayakoba (2.2 millas)
Playa Punta Esmeralda (2.4 millas)
Playa 88 (2.8 millas)
Opciones de habitación
5
Deluxe Suite, Garden View
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
597 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
6
Family Club Deluxe
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
2 Camas Dobles
y 1 Sofá Cama
Capacidad: 3
635 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
6
Family Club Room Pool Access, Pool View
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
2 Camas Dobles
y 1 Sofá Cama
Capacidad: 3
640 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
5
Deluxe Suite, Pool Access (With Bathtub, Pool View)
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
597 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
7
Platinum Suite Plunge Pool
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
484 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independientePiscina privada
4
Super Saver
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
512 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
9
Laguna Villa Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
640 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
10
Platinum Suite
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
640 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
Reseñas de los huéspedes sobre Grand Sunset Princess - All Inclusive
8.2
Muy bueno
Basado en 972 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
50%
Familia
31%
Grupo
17%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Grand Sunset Princess - Todo Incluido, los viajeros encuentran jardines tropicales con numerosas piscinas y abundante fauna; los huéspedes suelen elogiar al personal amable, pero también señalan algunas áreas anticuadas o cerradas durante las renovaciones, condiciones rocosas o con algas en la playa, y los lentos traslados internos.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Grand Sunset Princess - Todo Incluido, los viajeros encuentran jardines tropicales con numerosas piscinas y abundante fauna; los huéspedes suelen elogiar al personal amable, pero también señalan algunas áreas anticuadas o cerradas durante las renovaciones, condiciones rocosas o con algas en la playa, y los lentos traslados internos.
Los bufé suelen describirse como mediocres o repetitivos, mientras que varios huéspedes prefieren los restaurantes a la carta, pero señalan que las reservas pueden ser difíciles de conseguir. Las habitaciones son generalmente espaciosas y cómodas, especialmente las opciones swim-out, pero los problemas de mantenimiento y los olores a humedad son recurrentes, y algunas partes de la propiedad se ven desgastadas. Hay muchas actividades y espectáculos nocturnos, pero los coatíes pueden ser una molestia cerca de la comida, y el tamaño del complejo implica caminar mucho. Espere una estancia familiar, animada y de gran tamaño, con condiciones variables en cuanto a la comida y la playa.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Muchas piscinas, bares, espectáculos y actividades en una propiedad muy grande, además de un bar deportivo abierto las 24 horas. Entre los inconvenientes se incluyen cierres relacionados con las renovaciones, un horario limitado del club infantil y traslados internos lentos e infrecuentes.
Reseñas de huéspedes relacionadas
8
Najee
17 nov 2025
·
Se alojó 4 noches
Overall, the hotel is nice. A little dated. There was a lot of construction going on at the time of our visit. This resulted in some property amenities being unavailable. The kids water playground was under construction. There are also a lot of raccoon like animals that will come poolside and steal your food and drinks. The animals were not aggressive, but definitely an annoyance. The rooms were nice and clean. The staff was very friendly.
Overall, the hotel is nice. A little dated. There was a lot of construction going on at the time of our visit. This resulted in some property amenities being unavailable. The kids water playground was under construction. There are also a lot of raccoon like animals that will come poolside and steal your food and drinks. The animals were not aggressive, but definitely an annoyance. The rooms were nice and clean. The staff was very friendly.
10
Anisha Faye
8 mar 2025
·
Se alojó 7 noches
This property has beautiful grounds that are well maintained. There are multiple swimming pools that are kept crystal clear. All staff we encountered were both friendly and always happy to help. There is a lot of walking but we enjoyed that. For those who don’t, the property does offer shuttle services. There are a nice variety of dining options and there seems to be a bar around every corner. They also offer different shows each night and there are even activities to participate in during the day. This was our first trip here and we’d love to return!
This property has beautiful grounds that are well maintained. There are multiple swimming pools that are kept crystal clear. All staff we encountered were both friendly and always happy to help. There is a lot of walking but we enjoyed that. For those who don’t, the property does offer shuttle services. There are a nice variety of dining options and there seems to be a bar around every corner. They also offer different shows each night and there are even activities to participate in during the day. This was our first trip here and we’d love to return!
8
Pirjo
10 mar 2025
·
Se alojó 9 noches
Hobie Cat & kayaking free. Felt peaceful there.
Hobie Cat & kayaking free. Felt peaceful there.
10
Carla
22 abr 2025
·
Se alojó 7 noches
Property was very well maintained. Grounds were beautiful and very well designed. Accommodations were comfortable, food was excellent as well as the service. Many options for pools and bars. Excellent hotel.
Property was very well maintained. Grounds were beautiful and very well designed. Accommodations were comfortable, food was excellent as well as the service. Many options for pools and bars. Excellent hotel.
10
Anthony
5 may 2025
·
Se alojó 8 noches
great property- Unfortunately there was a lot of reservation and the gym location was changed half way into the stay - because of renovation. There was no notification of this prior to travel and during the travel. along the shore of the beach- there is a lot of rocks and seaweed- even when you walk 10 feet into the water- there is a lot of rocks. Its best to bring beach shoes to enjoy. The french restaurant on the resort is not that good. Besides those experiences, the resort and the employees are amazing and provided top not services. Overall I was very pleased and happy to celebrate my birthday there.
great property- Unfortunately there was a lot of reservation and the gym location was changed half way into the stay - because of renovation. There was no notification of this prior to travel and during the travel. along the shore of the beach- there is a lot of rocks and seaweed- even when you walk 10 feet into the water- there is a lot of rocks. Its best to bring beach shoes to enjoy. The french restaurant on the resort is not that good. Besides those experiences, the resort and the employees are amazing and provided top not services. Overall I was very pleased and happy to celebrate my birthday there.
8
liqun Lauren
15 feb 2025
·
Se alojó 7 noches
Older property and facility. Buffet dinner service need to improve. Bar service were great
Older property and facility. Buffet dinner service need to improve. Bar service were great
10
Dillon Richard
18 mar 2025
·
Se alojó 6 noches
Amazing for families or travellers who want a little bit of everything. Sections of the resort were loud and entertaining. Other sections were quiet and relaxing. Our room had a light out and a leak from the air conditioner. Both were fixed quickly. Beach was really nice with soft sand. The ocean was rocky and hard for walking in the shallow area of the water. The grounds are huge but really nice and easy to walk around. They could use more internal shuttles for people wanted me to get around quicker.
Amazing for families or travellers who want a little bit of everything. Sections of the resort were loud and entertaining. Other sections were quiet and relaxing. Our room had a light out and a leak from the air conditioner. Both were fixed quickly. Beach was really nice with soft sand. The ocean was rocky and hard for walking in the shallow area of the water. The grounds are huge but really nice and easy to walk around. They could use more internal shuttles for people wanted me to get around quicker.
10
Vishnu Vishnubhavan
24 mar 2025
·
Se alojó 5 noches
First of all, the staff at the restaurants are amazing! When it comes to food, the two buffet restaurants offer a wide variety of options, and there are also several à la carte restaurants, but reservations need to be made at least two days in advance. The food overall is excellent. I stayed near the pool restaurants, which are a bit far from the lobby and buffet restaurants but conveniently close to the beach and pool bar. The best part is the 24-hour sports bar, which offers a great selection of cocktails along with snacks. Overall, a fantastic experience
First of all, the staff at the restaurants are amazing! When it comes to food, the two buffet restaurants offer a wide variety of options, and there are also several à la carte restaurants, but reservations need to be made at least two days in advance. The food overall is excellent. I stayed near the pool restaurants, which are a bit far from the lobby and buffet restaurants but conveniently close to the beach and pool bar. The best part is the 24-hour sports bar, which offers a great selection of cocktails along with snacks. Overall, a fantastic experience
8
Tariq
27 dic 2025
·
Se alojó 3 noches
We had an overall great stay. The food was fresh and enjoyable, and the staff were consistently friendly and welcoming. However, there were a few areas that took away from the experience. The beach could have been better maintained, as there were sandbag type materials protruding through the sand in several areas, particularly around the lifeguard tower, which was an eyesore. The shuttle system was also frustrating, with long wait times that often left us walking long distances across the resort, which became tiring. We were also disappointed to find the sports facility closed on Sunday. We had planned to play sports with friends and traveled quite a distance to get there, only to learn it was closed, and this was not communicated to us in advance. Additionally, we were not informed ahead of time that construction was taking place across much of the resort and that some restaurants were closed, which was disappointing. Despite these challenges, the resort itself is beautiful, and we were pleasantly surprised by the abundance of wildlife throughout the property.
We had an overall great stay. The food was fresh and enjoyable, and the staff were consistently friendly and welcoming. However, there were a few areas that took away from the experience. The beach could have been better maintained, as there were sandbag type materials protruding through the sand in several areas, particularly around the lifeguard tower, which was an eyesore. The shuttle system was also frustrating, with long wait times that often left us walking long distances across the resort, which became tiring. We were also disappointed to find the sports facility closed on Sunday. We had planned to play sports with friends and traveled quite a distance to get there, only to learn it was closed, and this was not communicated to us in advance. Additionally, we were not informed ahead of time that construction was taking place across much of the resort and that some restaurants were closed, which was disappointing. Despite these challenges, the resort itself is beautiful, and we were pleasantly surprised by the abundance of wildlife throughout the property.
10
Yoshiko
19 feb 2025
·
Se alojó 9 noches
Big resort. Many pools and bars. Spacious and nicely laid out with many areas to enjoy relaxing or being in with the crowd. The chill out is a beautiful space to dine but really expensive for the food itself. Basically paying for ambience. Same with a la carte restaurants. Thoroughly enjoyed and comfortable during the entire stay. Will consider coming back!
Big resort. Many pools and bars. Spacious and nicely laid out with many areas to enjoy relaxing or being in with the crowd. The chill out is a beautiful space to dine but really expensive for the food itself. Basically paying for ambience. Same with a la carte restaurants. Thoroughly enjoyed and comfortable during the entire stay. Will consider coming back!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Los jardines y las piscinas se mencionan con frecuencia como bien mantenidos y limpios a diario. Los problemas recurrentes incluyen olores a humedad en algunas habitaciones, plagas ocasionales (cucarachas) y áreas de algas o agua sucia en la piscina.
Reseñas de huéspedes relacionadas
8
TAMYA E
28 feb 2025
·
Se alojó 4 noches
They cleaned the grounds and pools daily.
They cleaned the grounds and pools daily.
4
Young
28 feb 2025
·
5 nights 6 days, arrived on Friday. No reservations for restaurants that require reservations on weekends. The buffet menu is always the same. I have never felt that the staff was friendly. The hotel room is not clean. The pillows are sweaty and smell like rags, so they have to be changed several times. There is mold on the bed sheets.
5 nights 6 days, arrived on Friday. No reservations for restaurants that require reservations on weekends. The buffet menu is always the same. I have never felt that the staff was friendly. The hotel room is not clean. The pillows are sweaty and smell like rags, so they have to be changed several times. There is mold on the bed sheets.
2
Doosik
28 feb 2025
·
Se alojó 5 noches
5 nights 6 days, arrived on Friday. The restaurant that requires reservations is fully booked on the weekend, so I couldn't make a reservation. The buffet is always the same food and the same desserts, and there's nothing to change. The pool is generally unclean, with animal droppings and bugs floating around. The pillows smelled like sweat and rags, and they changed them several times. The bed sheets were moldy. They didn't change the bed sheets even though they cleaned them every day.
5 nights 6 days, arrived on Friday. The restaurant that requires reservations is fully booked on the weekend, so I couldn't make a reservation. The buffet is always the same food and the same desserts, and there's nothing to change. The pool is generally unclean, with animal droppings and bugs floating around. The pillows smelled like sweat and rags, and they changed them several times. The bed sheets were moldy. They didn't change the bed sheets even though they cleaned them every day.
8
Valentyn
14 oct 2024
·
Se alojó 9 noches
The hotel all inclusive. But it’s hard to find food for lunch if you don’t want to change the swimsuit. Some days it were no options at all. Super swimming pools. Really clean property with cute wildlife animals .
The hotel all inclusive. But it’s hard to find food for lunch if you don’t want to change the swimsuit. Some days it were no options at all. Super swimming pools. Really clean property with cute wildlife animals .
6
Jeffrey
13 abr 2025
·
Se alojó 7 noches
The outside property is beautiful and well kept. The rooms were clean but had a sewer smell constantly. We booked a swim up suite with a king bed and we received two double beds pushed together. Our swim up was nice but the water loungers and stairs could use new tiles or a good scrubbing. The loungers had algae growing between cracks. The buffet was always clean and staff were great and attentive to our needs. The quality of the food could be better. I felt the meat tasted like meat glue and the dessert wasn’t good at all. This resort had a beautiful property but most likely won’t be staying here again.
The outside property is beautiful and well kept. The rooms were clean but had a sewer smell constantly. We booked a swim up suite with a king bed and we received two double beds pushed together. Our swim up was nice but the water loungers and stairs could use new tiles or a good scrubbing. The loungers had algae growing between cracks. The buffet was always clean and staff were great and attentive to our needs. The quality of the food could be better. I felt the meat tasted like meat glue and the dessert wasn’t good at all. This resort had a beautiful property but most likely won’t be staying here again.
6
Juan Manuel
3 nov 2024
·
Se alojó 4 noches
Wish the pool could have been cleaner
Wish the pool could have been cleaner
6
Karla
16 mar 2025
·
Se alojó 3 noches
El hotel es muy grande por lo que hay carritos que te llevan pero nunca pasaban y teniamos que caminar, la limpieza de los cuartos nunca la hicieron bien, solo tendian la cama y no bien, todo el lugar huele a humedad, la comida de los buffet malisima y nada variada, los tragos los hacen con alcohol del mas corriente y si les pides otro como Bacardi se enojan y lo peor si no eres extranjero y traes dollares no hay quien te haga caso.Muy decepcionada.
El hotel es muy grande por lo que hay carritos que te llevan pero nunca pasaban y teniamos que caminar, la limpieza de los cuartos nunca la hicieron bien, solo tendian la cama y no bien, todo el lugar huele a humedad, la comida de los buffet malisima y nada variada, los tragos los hacen con alcohol del mas corriente y si les pides otro como Bacardi se enojan y lo peor si no eres extranjero y traes dollares no hay quien te haga caso.Muy decepcionada.
6
Bihter
19 mar 2025
·
Se alojó 7 noches
Not good food and not clean
Not good food and not clean
8
Amir
29 mar 2025
·
Se alojó 5 noches
Great Stay with a Few Minor Downsides We had a great experience at this hotel and would recommend it as a solid option for a vacation. The exterior cleanliness was excellent, and the surrounding environment was well-maintained. However, the rooms felt a bit outdated, as the hotel hasn’t been renovated in a while, which slightly affected the overall interior cleanliness. The buffet food was good, but it didn’t particularly excite us. That said, the hotel offered a peaceful landscape, plenty of fun activities, and interesting events that made our stay enjoyable. Overall, a great place to relax and unwind!
Great Stay with a Few Minor Downsides We had a great experience at this hotel and would recommend it as a solid option for a vacation. The exterior cleanliness was excellent, and the surrounding environment was well-maintained. However, the rooms felt a bit outdated, as the hotel hasn’t been renovated in a while, which slightly affected the overall interior cleanliness. The buffet food was good, but it didn’t particularly excite us. That said, the hotel offered a peaceful landscape, plenty of fun activities, and interesting events that made our stay enjoyable. Overall, a great place to relax and unwind!
8
Rafael Semenovich
14 oct 2024
·
Se alojó 8 noches
Good people, good service. The food is worse than half year prior, any soups are very spicy, no salt in food and on the tables. Too noisy in the buffet, no wheat bread. ALso too much coaty, they are sleeping on the night on balcony in the chairs and poo on the floor, make noisy, and taking all trash from the trash cans. We've was tri times in your resort in 1.5 year but will be not coming again because the animal's restroom on the balcony is not what we've expected for us vacations. Also, before the room will be ready for your customers need to check: what is does not working. I don't need to call to plumbing, electric, manager. etc. to fix a lot of the small problems.
Good people, good service. The food is worse than half year prior, any soups are very spicy, no salt in food and on the tables. Too noisy in the buffet, no wheat bread. ALso too much coaty, they are sleeping on the night on balcony in the chairs and poo on the floor, make noisy, and taking all trash from the trash cans. We've was tri times in your resort in 1.5 year but will be not coming again because the animal's restroom on the balcony is not what we've expected for us vacations. Also, before the room will be ready for your customers need to check: what is does not working. I don't need to call to plumbing, electric, manager. etc. to fix a lot of the small problems.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas y cómodas, y las suites swim-out son populares y algunas han sido renovadas recientemente. Muchos las consideran anticuadas con problemas de mantenimiento y olores (aire acondicionado, agua caliente, accesorios, televisores pequeños) reportados por varios huéspedes.
Reseñas de huéspedes relacionadas
8
Barbara Louise
10 nov 2025
·
Se alojó 8 noches
The room was newly remodelled, the staff and service levels were amazing. I would have given 5 stars, but most of the amenities were closed due to renovation of Grand Riviera Princess, for example I booked the hydrotherapy on the app. When i arrived for the appointment, I was told they dont monitor the app because the pool is closed. I would have appreciated knowing that part of the resort was closed. All in all, we had a great vacation and will probably return next year.
The room was newly remodelled, the staff and service levels were amazing. I would have given 5 stars, but most of the amenities were closed due to renovation of Grand Riviera Princess, for example I booked the hydrotherapy on the app. When i arrived for the appointment, I was told they dont monitor the app because the pool is closed. I would have appreciated knowing that part of the resort was closed. All in all, we had a great vacation and will probably return next year.
6
Mie Suk
16 sept 2024
·
Se alojó 3 noches
The staff at this resort was excellent. It made my stay worth it. The rooms could use major upgrades, all of them. This is an older resort so I would say for an older resort it was ok. I enjoyed most food, but could have more variety. Overall if youre on a budget and you want to travel with people this is an affordable all inclusive. The bus was amazing! We never waited long.
The staff at this resort was excellent. It made my stay worth it. The rooms could use major upgrades, all of them. This is an older resort so I would say for an older resort it was ok. I enjoyed most food, but could have more variety. Overall if youre on a budget and you want to travel with people this is an affordable all inclusive. The bus was amazing! We never waited long.
10
Melissa M
11 nov 2025
·
Se alojó 3 noches
I love the new updated rooms they were clean. Staff was amazing. The poor area was good. It wasn’t crowded. They had good music playing.
I love the new updated rooms they were clean. Staff was amazing. The poor area was good. It wasn’t crowded. They had good music playing.
8
christine
5 ene 2025
·
Se alojó 5 noches
Resort was very nice. Room was great but shower head did not work and bath spa didn’t work. Nice bath though. We had a great time. Food was so so. Great property. Beach was awesome. People were great
Resort was very nice. Room was great but shower head did not work and bath spa didn’t work. Nice bath though. We had a great time. Food was so so. Great property. Beach was awesome. People were great
8
Stacey
14 mar 2025
·
Se alojó 3 noches
The property is a very good value. The grounds are beautiful and well kept. The rooms are basic and slightly dated but clean and well kept. The in room alcohol is lacking (only Corona, water and a couple sodas). My biggest complaint is that there are no snacks in the room and room service is not included with the basic room rate. I would recommend for a quick economic get away.
The property is a very good value. The grounds are beautiful and well kept. The rooms are basic and slightly dated but clean and well kept. The in room alcohol is lacking (only Corona, water and a couple sodas). My biggest complaint is that there are no snacks in the room and room service is not included with the basic room rate. I would recommend for a quick economic get away.
8
Marisa C
15 feb 2025
·
Se alojó 5 noches
Had amazing time! Need updates to room beds and TVs. Swim out should be less shaded or water should be heated in certain areas.
Had amazing time! Need updates to room beds and TVs. Swim out should be less shaded or water should be heated in certain areas.
8
Danielle
12 abr 2025
·
Se alojó 8 noches
This property is absolutely gorgeous and large. There are so many swimming pools and lounge chairs. The swim out rooms are fantastic. The only downside being the food wasn’t all fantastic, some of the al a Cartes were not worth your time (aka the Miso Oriental Thai) and overall things are just starting to get old and run down in places BUT they are starting renovations in May so that will soon change. Some staff were excellent, others seemed inconvenienced to provide service. All in all it was great value for the money and I would recommend it/go there again in the future.
This property is absolutely gorgeous and large. There are so many swimming pools and lounge chairs. The swim out rooms are fantastic. The only downside being the food wasn’t all fantastic, some of the al a Cartes were not worth your time (aka the Miso Oriental Thai) and overall things are just starting to get old and run down in places BUT they are starting renovations in May so that will soon change. Some staff were excellent, others seemed inconvenienced to provide service. All in all it was great value for the money and I would recommend it/go there again in the future.
10
Amber Renee
16 abr 2025
·
Se alojó 8 noches
This property was fabulous! Rooms were a bit older but the beautiful landscaping and wildlife was breathtaking.
This property was fabulous! Rooms were a bit older but the beautiful landscaping and wildlife was breathtaking.
8
Tearsa
5 mar 2025
·
Se alojó 2 noches
I’ve visited this resort many times in the past when my kids were younger. It is still very nice and it’s the same as I remember. I had a swim out room which was nice with the exception of the sun shining down on that particular area. The rooms are the same.i only wish they could upgrade the TV size. It’s very small for such a large room. Food was just ok. The specialty restaurants are very nice though ( they are included with your stay)
I’ve visited this resort many times in the past when my kids were younger. It is still very nice and it’s the same as I remember. I had a swim out room which was nice with the exception of the sun shining down on that particular area. The rooms are the same.i only wish they could upgrade the TV size. It’s very small for such a large room. Food was just ok. The specialty restaurants are very nice though ( they are included with your stay)
6
Melissa
26 mar 2025
·
Se alojó 6 noches
Upon arrival, the room we booked wasn't the one we got. DO NOT waste your money upgrading through Expedia!!! I payed $40 extra per night to get a king size bed. The only area they had this available on the website was in the family section and when we checked in they told me I couldn't get one because there wasn't any available for that area. So we had to pay again for the upgrade at the resort. ughhh Also there was wads of hair stuck to the shower walls and the vanity was sticky with something smeared on it. The amenities they told us they would give us with the upgrade were not much and not worth the extra$. If you are afraid of wild animals, this might not be the resort for you. There are Coati's everywhere scavenging for food. Keep your patio door locked because they know how to open them. Also the bell hop never showed up at 6:10 am to bring us to the shuttle so we had to practically run because where our room was located it is easily a 15 minute walk to the front and that's without lugging suitcases. The resort was beautiful and there was plenty of pool and food options, but I think that out of the 9 pools they offer, they should designate one for adults only. They had top shelf liquor which you rarely see at resorts.
Upon arrival, the room we booked wasn't the one we got. DO NOT waste your money upgrading through Expedia!!! I payed $40 extra per night to get a king size bed. The only area they had this available on the website was in the family section and when we checked in they told me I couldn't get one because there wasn't any available for that area. So we had to pay again for the upgrade at the resort. ughhh Also there was wads of hair stuck to the shower walls and the vanity was sticky with something smeared on it. The amenities they told us they would give us with the upgrade were not much and not worth the extra$. If you are afraid of wild animals, this might not be the resort for you. There are Coati's everywhere scavenging for food. Keep your patio door locked because they know how to open them. Also the bell hop never showed up at 6:10 am to bring us to the shuttle so we had to practically run because where our room was located it is easily a 15 minute walk to the front and that's without lugging suitcases. The resort was beautiful and there was plenty of pool and food options, but I think that out of the 9 pools they offer, they should designate one for adults only. They had top shelf liquor which you rarely see at resorts.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos críticos elogian al personal amable y trabajador, así como a los conserjes serviciales. Otros informan de un servicio lento o inconsistente, ventas agresivas o presentaciones de multipropiedad, dificultades con las reservas de restaurantes y alteraciones relacionadas con huelgas durante algunas estancias.
Reseñas de huéspedes relacionadas
10
Amandine
17 nov 2025
·
Se alojó 7 noches
Le personnel de l’hôtel est au petit soin . Séjour inoubliable . Nous recommandons cet établissement et reviendrons avec plaisir .
Le personnel de l’hôtel est au petit soin . Séjour inoubliable . Nous recommandons cet établissement et reviendrons avec plaisir .
8
Barbara Louise
10 nov 2025
·
Se alojó 8 noches
The room was newly remodelled, the staff and service levels were amazing. I would have given 5 stars, but most of the amenities were closed due to renovation of Grand Riviera Princess, for example I booked the hydrotherapy on the app. When i arrived for the appointment, I was told they dont monitor the app because the pool is closed. I would have appreciated knowing that part of the resort was closed. All in all, we had a great vacation and will probably return next year.
The room was newly remodelled, the staff and service levels were amazing. I would have given 5 stars, but most of the amenities were closed due to renovation of Grand Riviera Princess, for example I booked the hydrotherapy on the app. When i arrived for the appointment, I was told they dont monitor the app because the pool is closed. I would have appreciated knowing that part of the resort was closed. All in all, we had a great vacation and will probably return next year.
10
Charles
27 abr 2025
·
Se alojó 7 noches
I must say that Norma and Johnny made this trip amazing. The best hosts i have ever experienced. The other staff was also very good especially the concierge desk. I misplaced my backpack with our passport in it and they had found it in 20 minutes and i had no idea where it was. (I thought someone may have taken it by accident or not) but those two were insanely helpful and kind and becsuse of this we will be certainly coming back to this resort. Food was pretty good and the room service alfredo was surprisingly delicious. I would recommend upgrading to the platinum. Very peaceful and sitting on the deck hungover in a jacuzzi is quite nice if you are older and can't handle it like you once could.
I must say that Norma and Johnny made this trip amazing. The best hosts i have ever experienced. The other staff was also very good especially the concierge desk. I misplaced my backpack with our passport in it and they had found it in 20 minutes and i had no idea where it was. (I thought someone may have taken it by accident or not) but those two were insanely helpful and kind and becsuse of this we will be certainly coming back to this resort. Food was pretty good and the room service alfredo was surprisingly delicious. I would recommend upgrading to the platinum. Very peaceful and sitting on the deck hungover in a jacuzzi is quite nice if you are older and can't handle it like you once could.
10
Marie-Andrée
22 nov 2025
·
Se alojó 7 noches
The service staff were so nice and helpful. The service they provided was excellent!
The service staff were so nice and helpful. The service they provided was excellent!
2
Joseline
5 sept 2024
·
Se alojó 7 noches
For the price was a bad experience, they charge you for premium wifi, first time we ever have yo pay for having wifi, some of the staff were super rude, one of the days that we were there all the employees went on strike for the all day and we didn’t have room services for 2 days which we pay extra for room service and premium drinks, which we didn’t had and when the staff when on strike only one restaurant was working for all the guest there and food was poor, phones in our room wasn’t working for 2 days the bathtub also didn’t work at the beginning overall was a really bad experience, service and we did g event get compensation for the days that the staff wasn’t working, very bad everything,
For the price was a bad experience, they charge you for premium wifi, first time we ever have yo pay for having wifi, some of the staff were super rude, one of the days that we were there all the employees went on strike for the all day and we didn’t have room services for 2 days which we pay extra for room service and premium drinks, which we didn’t had and when the staff when on strike only one restaurant was working for all the guest there and food was poor, phones in our room wasn’t working for 2 days the bathtub also didn’t work at the beginning overall was a really bad experience, service and we did g event get compensation for the days that the staff wasn’t working, very bad everything,
4
Gesty-Rose
19 nov 2025
·
Se alojó 7 noches
The room was okay but had a st4ong smell if urinr. The staff are not very friendly and rhe buffet lavks attention.
The room was okay but had a st4ong smell if urinr. The staff are not very friendly and rhe buffet lavks attention.
4
Alanis
14 ago 2024
·
Se alojó 5 noches
Honest review; the property itself is huge, a lot of walking and beautiful scenery. The greenery was just beautiful. The rooms were outdated but overall nice! The pools were also great just the issue of people leaving their mess behind. The issues here are that they are understaffed so it’s difficult for them to attend customers in a timely manner. You’ll be waiting on drinks for a long time. Same when it comes to the buffets. It seems they don’t have enough people to attend everyone. Some of the staff was rude and condescending when asking for help. The food was okay, nothing to brag about. It’s something you’d expect at a military dining facility. We did upgrade to the platinum and liquor was subpar. We expected this to be better than a RIU Palace but I can assure you it is not. Not even close. We can say that this would not be a property i would recommend to anyone. Not until they fix the issue of understaffing, rudeness from staff, better food, and better liquor included for all their guest.
Honest review; the property itself is huge, a lot of walking and beautiful scenery. The greenery was just beautiful. The rooms were outdated but overall nice! The pools were also great just the issue of people leaving their mess behind. The issues here are that they are understaffed so it’s difficult for them to attend customers in a timely manner. You’ll be waiting on drinks for a long time. Same when it comes to the buffets. It seems they don’t have enough people to attend everyone. Some of the staff was rude and condescending when asking for help. The food was okay, nothing to brag about. It’s something you’d expect at a military dining facility. We did upgrade to the platinum and liquor was subpar. We expected this to be better than a RIU Palace but I can assure you it is not. Not even close. We can say that this would not be a property i would recommend to anyone. Not until they fix the issue of understaffing, rudeness from staff, better food, and better liquor included for all their guest.
2
Yolanda
18 feb 2025
·
Se alojó 4 noches
Did not acknowledge my expedia reservation they made me pay again when I got there had me wait 4 hours after being up for 15 hours horrible service awful place food is horrible I never leave a review but people have to know it’s a scam they charged me 2600$ more when I arrived
Did not acknowledge my expedia reservation they made me pay again when I got there had me wait 4 hours after being up for 15 hours horrible service awful place food is horrible I never leave a review but people have to know it’s a scam they charged me 2600$ more when I arrived
6
Stephanie
17 abr 2025
·
Se alojó 4 noches
Everything was great besides some of the staff, they were not friendly or helpful. One told me that he couldnt give me a towel becasue security would take it from me, then the bellboy got me a towel and I was able to leave and return with it. Also the night staff in the bar under the lobby are not very friendly, seemed like they didnt want to serve anyone or even be there. The food was horrible! I had to leave the resort to eat almost all meals.Please fix this.
Everything was great besides some of the staff, they were not friendly or helpful. One told me that he couldnt give me a towel becasue security would take it from me, then the bellboy got me a towel and I was able to leave and return with it. Also the night staff in the bar under the lobby are not very friendly, seemed like they didnt want to serve anyone or even be there. The food was horrible! I had to leave the resort to eat almost all meals.Please fix this.
10
Heidi
28 mar 2025
·
Se alojó 8 noches
This was our 5th trip to this property. We always stay in the Laguna Villa Suites. The service was absolutely amazing. Niecy, Luis and Abraham at the pool were unbelievably attentive and kind. This is the second time we have had them as our service team, and they do not disappoint. Rene' was our concierge, he was also our concierge on our first visit. We were so happy to see him again, as he has always been our favorite. He is exceptional. He acts the way a true concierge does, cares about how your stay is going, asks how you are doing every day, comes to the cabana to see if there is anything you need, and in general, is just so sweet. We cannot praise these people enough. I hope if you are reading this, you are lucky enough to have them as your team when you visit. The property itself is going to be headed into a massive renovation starting NOW. Just a heads up. They were already starting work on the Villas and were going to start at the Chill Out. There may be some noise and places that are closed. It is a gorgeous property. The foliage is beautiful, the coati's are very cute, the monkey are still "hanging" around, and the deer are quite used to people. The food was much improved on this visit, and we enjoy the free room service that is associated with the Villas. We will be back for a 6th stay once the renovations are complete.
This was our 5th trip to this property. We always stay in the Laguna Villa Suites. The service was absolutely amazing. Niecy, Luis and Abraham at the pool were unbelievably attentive and kind. This is the second time we have had them as our service team, and they do not disappoint. Rene' was our concierge, he was also our concierge on our first visit. We were so happy to see him again, as he has always been our favorite. He is exceptional. He acts the way a true concierge does, cares about how your stay is going, asks how you are doing every day, comes to the cabana to see if there is anything you need, and in general, is just so sweet. We cannot praise these people enough. I hope if you are reading this, you are lucky enough to have them as your team when you visit. The property itself is going to be headed into a massive renovation starting NOW. Just a heads up. They were already starting work on the Villas and were going to start at the Chill Out. There may be some noise and places that are closed. It is a gorgeous property. The foliage is beautiful, the coati's are very cute, the monkey are still "hanging" around, and the deer are quite used to people. The food was much improved on this visit, and we enjoy the free room service that is associated with the Villas. We will be back for a 6th stay once the renovations are complete.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación frente a la playa con fácil acceso a la arena y muchas áreas en el lugar para explorar. El océano a menudo es rocoso o se ve afectado por las algas, la propiedad requiere caminar mucho y hay servicio de transporte a la 5ª Avenida.
Reseñas de huéspedes relacionadas
10
Soleil
12 may 2025
·
Se alojó 5 noches
We loved it. The property is beautiful, food was awesome, beach was amazing. Great family destination, but quiet and fun for adults as well
We loved it. The property is beautiful, food was awesome, beach was amazing. Great family destination, but quiet and fun for adults as well
8
Kelsey
19 oct 2024
·
Se alojó 14 noches
Overall we had a wonderful time! My partner and I were there for 2 weeks. The staff were very friendly and helpful. The property was huge which we liked as there was lots of options and things to do. If you want a quieter pool, they have it. If you want the party pools they have that too. The beach is beautiful and there is lots of lawn chairs to select from. Food was great! The buffets were clean. The restaurants were great and staff were always professional and friendly. Our favourite was the teppanyaki! Our only negative thing was the coatis animals. They were everywhere! At first they’re cute but when they are stealing food and drinks from people and breaking into your room it gets to be annoying. Hard to relax when you have these things coming at you every where.
Overall we had a wonderful time! My partner and I were there for 2 weeks. The staff were very friendly and helpful. The property was huge which we liked as there was lots of options and things to do. If you want a quieter pool, they have it. If you want the party pools they have that too. The beach is beautiful and there is lots of lawn chairs to select from. Food was great! The buffets were clean. The restaurants were great and staff were always professional and friendly. Our favourite was the teppanyaki! Our only negative thing was the coatis animals. They were everywhere! At first they’re cute but when they are stealing food and drinks from people and breaking into your room it gets to be annoying. Hard to relax when you have these things coming at you every where.
10
David
21 abr 2025
·
Se alojó 6 noches
A very relaxing atmosphere. The food was what you would expect from 'all inclusive food'. The property was huge, but the shuttle made it easy to get around. I would go back again.
A very relaxing atmosphere. The food was what you would expect from 'all inclusive food'. The property was huge, but the shuttle made it easy to get around. I would go back again.
10
Leslie
14 sept 2024
·
Se alojó 4 noches
We had the most incredible vacation, this property is an absolute dream, its very clean, staff is super attentive and very friendly. They clean the beach every morning to assure everything is perfect for their guest, we loved all the dinning options, you do have to make a reservation ahead but its very worth it. We had breakfast at the buffet every morning, little snacks and finger foods at the platinum lobby with some drinks after swimming. Make sure that if you get the platinum, you taje advantage of your free spa day, we felt so pampered and luxurious every singke day. Alwats tip your staff and be polite to them! We saw a few people being rude and impatient, we are all here on vacation to relax, wait your turn and be nice, the staff is always willing to solve any issues. They speak broken english so be soft spoken, speak slow and clear, i promise you, the staff will make your experience 100x better. The property offers shuttles that take you on a shopping tour and shuttles that will take you to Playa del Carmen 5th Avenue, but be ready to be bombarded with street vendors trying to sell you stuff they're very pushy and some if them touchy, my advise is, if you dont want to deal with this , stay in the resort , the property offers many little shops and have a little market on Thursday nights that make shopping easier that going out. We want to shout out Rodolfo at La Hacienda, he was incredibly nice, so welcoming and made our dinning experience feel luxurious! Thank you all!
We had the most incredible vacation, this property is an absolute dream, its very clean, staff is super attentive and very friendly. They clean the beach every morning to assure everything is perfect for their guest, we loved all the dinning options, you do have to make a reservation ahead but its very worth it. We had breakfast at the buffet every morning, little snacks and finger foods at the platinum lobby with some drinks after swimming. Make sure that if you get the platinum, you taje advantage of your free spa day, we felt so pampered and luxurious every singke day. Alwats tip your staff and be polite to them! We saw a few people being rude and impatient, we are all here on vacation to relax, wait your turn and be nice, the staff is always willing to solve any issues. They speak broken english so be soft spoken, speak slow and clear, i promise you, the staff will make your experience 100x better. The property offers shuttles that take you on a shopping tour and shuttles that will take you to Playa del Carmen 5th Avenue, but be ready to be bombarded with street vendors trying to sell you stuff they're very pushy and some if them touchy, my advise is, if you dont want to deal with this , stay in the resort , the property offers many little shops and have a little market on Thursday nights that make shopping easier that going out. We want to shout out Rodolfo at La Hacienda, he was incredibly nice, so welcoming and made our dinning experience feel luxurious! Thank you all!
8
Rylee
14 mar 2025
·
Se alojó 5 noches
Gorgeous scenery and landscaping. The room was a little outdated and you could hear everything in the hallway. Food was okay, not great but not bad either. Lots of options for vegetarians. The staff were really nice and accommodating. Overall a great stay. The pools are nice and the beach is well maintained.
Gorgeous scenery and landscaping. The room was a little outdated and you could hear everything in the hallway. Food was okay, not great but not bad either. Lots of options for vegetarians. The staff were really nice and accommodating. Overall a great stay. The pools are nice and the beach is well maintained.
8
Mandy
23 abr 2025
·
Se alojó 2 noches
I like that you could take a golf cart around the entire property and out to the beach. The lounge chair is on the beach were comfortable to lay in, but be careful of the rocks on the ocean floor as those are quite hard to get around to get out to where you can actually swim.
I like that you could take a golf cart around the entire property and out to the beach. The lounge chair is on the beach were comfortable to lay in, but be careful of the rocks on the ocean floor as those are quite hard to get around to get out to where you can actually swim.
8
Pirjo
10 mar 2025
·
Se alojó 9 noches
Hobie Cat & kayaking free. Felt peaceful there.
Hobie Cat & kayaking free. Felt peaceful there.
10
Yakov
16 mar 2025
·
Se alojó 7 noches
Beach is impossible to use stones and weed all over
Beach is impossible to use stones and weed all over
10
Dillon Richard
18 mar 2025
·
Se alojó 6 noches
Amazing for families or travellers who want a little bit of everything. Sections of the resort were loud and entertaining. Other sections were quiet and relaxing. Our room had a light out and a leak from the air conditioner. Both were fixed quickly. Beach was really nice with soft sand. The ocean was rocky and hard for walking in the shallow area of the water. The grounds are huge but really nice and easy to walk around. They could use more internal shuttles for people wanted me to get around quicker.
Amazing for families or travellers who want a little bit of everything. Sections of the resort were loud and entertaining. Other sections were quiet and relaxing. Our room had a light out and a leak from the air conditioner. Both were fixed quickly. Beach was really nice with soft sand. The ocean was rocky and hard for walking in the shallow area of the water. The grounds are huge but really nice and easy to walk around. They could use more internal shuttles for people wanted me to get around quicker.
10
Bradley Dean
15 sept 2024
·
Se alojó 6 noches
The hotel and staff were great and the food was very good, even the buffets were better than average. Only downsides no shuttle service for non-platinum guests and I had selected an ocean view room and they had none to offer! Swear i paid more too! The front desk lady (Amina?) managed to get me an upper floor king suite though which was very nice. Oh and they were lacking decent entertainment.
The hotel and staff were great and the food was very good, even the buffets were better than average. Only downsides no shuttle service for non-platinum guests and I had selected an ocean view room and they had none to offer! Swear i paid more too! The front desk lady (Amina?) managed to get me an upper floor king suite though which was very nice. Oh and they were lacking decent entertainment.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Amplia variedad de bufé y varios restaurantes a la carta. La calidad general es inconsistente: los bufé suelen ser mediocres o repetitivos, los restaurantes a la carta generalmente son mejores pero difíciles de reservar; hay algunos informes de enfermedades y diferentes grados de graduación alcohólica en las bebidas.
Reseñas de huéspedes relacionadas
6
Earl
23 nov 2024
·
Se alojó 6 noches
The property was very nice. The rooms were great food was ok. Taco bar was great. Didnt like the reservations for dinner. Made a resevation one night for 8 of us they only put 6 down and would not change it at the restaurant so we didnt eat there. For an all inclusive we had to pay for a lot of upgrades and had to buy a bottle of wine to get in to the hibachi restaurant. Not sure i would go back because for all inclusive it definitely was not.
The property was very nice. The rooms were great food was ok. Taco bar was great. Didnt like the reservations for dinner. Made a resevation one night for 8 of us they only put 6 down and would not change it at the restaurant so we didnt eat there. For an all inclusive we had to pay for a lot of upgrades and had to buy a bottle of wine to get in to the hibachi restaurant. Not sure i would go back because for all inclusive it definitely was not.
8
Ezequiel
4 nov 2025
·
Se alojó 1 noche
Comida perfecta en todos los restaurantes
Comida perfecta en todos los restaurantes
8
Gaige
18 abr 2025
·
Se alojó 7 noches
Wife got food poisoning from buffet food but the a la cartes were good
Wife got food poisoning from buffet food but the a la cartes were good
8
Samantha
21 abr 2025
·
Se alojó 4 noches
Overall, place was nice and staff helpful. Great beach and pools. Room was a nice size. The staff were mostly helpful, and most spoke English. Multiple dining options, but food was inconsistent. 4/5 stars.
Overall, place was nice and staff helpful. Great beach and pools. Room was a nice size. The staff were mostly helpful, and most spoke English. Multiple dining options, but food was inconsistent. 4/5 stars.
10
Marina
15 abr 2025
·
Se alojó 4 noches
The staff was great and we loved the resort overall but some of the food was about a 6/10. I wish they put some more effort in the flavor of the resort food. Mainly buffet options which were about a 4/10.
The staff was great and we loved the resort overall but some of the food was about a 6/10. I wish they put some more effort in the flavor of the resort food. Mainly buffet options which were about a 4/10.
8
Danielle
12 abr 2025
·
Se alojó 8 noches
This property is absolutely gorgeous and large. There are so many swimming pools and lounge chairs. The swim out rooms are fantastic. The only downside being the food wasn’t all fantastic, some of the al a Cartes were not worth your time (aka the Miso Oriental Thai) and overall things are just starting to get old and run down in places BUT they are starting renovations in May so that will soon change. Some staff were excellent, others seemed inconvenienced to provide service. All in all it was great value for the money and I would recommend it/go there again in the future.
This property is absolutely gorgeous and large. There are so many swimming pools and lounge chairs. The swim out rooms are fantastic. The only downside being the food wasn’t all fantastic, some of the al a Cartes were not worth your time (aka the Miso Oriental Thai) and overall things are just starting to get old and run down in places BUT they are starting renovations in May so that will soon change. Some staff were excellent, others seemed inconvenienced to provide service. All in all it was great value for the money and I would recommend it/go there again in the future.
4
Jennifer
19 abr 2025
·
Se alojó 6 noches
The resort itself is pretty. The beach had a lot of seaweed. The food is terrible. We have been to a lot of all inclusives and this was the worst by far. We went and ate in town. The beds were awful. The bedding was basic and the blankets were rough and scratchy. They had a guy walking around with a gas leaf blower all day long. Starting early in the morning and continued all day. Totally kills the relaxation vibe.
The resort itself is pretty. The beach had a lot of seaweed. The food is terrible. We have been to a lot of all inclusives and this was the worst by far. We went and ate in town. The beds were awful. The bedding was basic and the blankets were rough and scratchy. They had a guy walking around with a gas leaf blower all day long. Starting early in the morning and continued all day. Totally kills the relaxation vibe.
10
Alex
24 feb 2025
·
Se alojó 6 noches
Fantastic service and the property is stunning! Buffet is mediocre but you’d expect that from an all inclusive however the a la carte dining was phenomenal. Genuinely some of the best meals I’ve had in a long time! The beach and pool areas are stunning and the overall resort is breathtaking! I definitely recommend, will be returning!
Fantastic service and the property is stunning! Buffet is mediocre but you’d expect that from an all inclusive however the a la carte dining was phenomenal. Genuinely some of the best meals I’ve had in a long time! The beach and pool areas are stunning and the overall resort is breathtaking! I definitely recommend, will be returning!
8
Rayce
29 nov 2025
·
Se alojó 6 noches
The construction was one of the down sides. Otherwise the staff was friendly and helpful. The food was good. Staff at the smaller buffet was the best. The restaurants by reservation were ok, we ended up leaving two of them and going to the buffet as the food was not better in the restaurants.
The construction was one of the down sides. Otherwise the staff was friendly and helpful. The food was good. Staff at the smaller buffet was the best. The restaurants by reservation were ok, we ended up leaving two of them and going to the buffet as the food was not better in the restaurants.
10
Aleksandr
19 abr 2025
·
Se alojó 7 noches
It was a great holiday — we would definitely come back to this resort. The food was excellent and varied. The hotel entertainment was also good and interesting. My family (my wife, our three kids, and I) really enjoyed our spring break here. However, we were disappointed that the sun loungers on the beach (especially in the first and second rows) were always occupied. People would run to the beach early in the morning before breakfast to reserve a lounger by placing a towel, hat, or something else on it, and then leave for other activities. As a result, there weren’t many people actually on the beach, but it was still difficult to find a free sun lounger.
It was a great holiday — we would definitely come back to this resort. The food was excellent and varied. The hotel entertainment was also good and interesting. My family (my wife, our three kids, and I) really enjoyed our spring break here. However, we were disappointed that the sun loungers on the beach (especially in the first and second rows) were always occupied. People would run to the beach early in the morning before breakfast to reserve a lounger by placing a towel, hat, or something else on it, and then leave for other activities. As a result, there weren’t many people actually on the beach, but it was still difficult to find a free sun lounger.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
daniela
21 sept 2026
·
Se alojó 1 noche
Todo excelente 10 de 10.
Todo excelente 10 de 10.
10
Fernando de jesus
14 sept 2026
·
Se alojó 2 noches
Un excelente hotel para visitar en familia
Un excelente hotel para visitar en familia
6
HANS
6 sept 2026
·
Se alojó 5 noches
1. El servicio de transporte interno es deficiente. Nos tocaba caminar cerca de 2km desde la habitación hasta la zona restaurantes y el lobby. Incluso, perdimos el transporte de ida a Xcaret, pago anticipadamente, por que el transporte interno del hotel nunca apareció; a pesar de que nos tocó correr con nieto incluido (bebé de 6 meses). Lo más triste es la respuesta que nos da el hotel “tenían que madrugar” cuando la realidad fue que esperamos por más de 20 minutos el transporte y nunca llegó. Aún estamos esperando las disculpas. 2. El baño de la habitación no cuenta con pisos antideslizantes, además, no cuenta con pasamanos ni en la ducha ni en el área. El riesgo de caída es muy alto. 3. La señal de datos móviles es pésima. Tuvimos que comprar un paquete al hotel de us4 dólares diarios. 4. El agua de las piscina extremadamente caliente. Sabemos que estamos en época de temperaturas altas y la idea era ingresar a las piscinas a refrescarnos, pero realmente la experiencia fue desagradable. Preguntamos y no obtuvimos respuesta. Solo la piscina infantil de juegos tenía agua fría.
1. El servicio de transporte interno es deficiente. Nos tocaba caminar cerca de 2km desde la habitación hasta la zona restaurantes y el lobby. Incluso, perdimos el transporte de ida a Xcaret, pago anticipadamente, por que el transporte interno del hotel nunca apareció; a pesar de que nos tocó correr con nieto incluido (bebé de 6 meses). Lo más triste es la respuesta que nos da el hotel “tenían que madrugar” cuando la realidad fue que esperamos por más de 20 minutos el transporte y nunca llegó. Aún estamos esperando las disculpas. 2. El baño de la habitación no cuenta con pisos antideslizantes, además, no cuenta con pasamanos ni en la ducha ni en el área. El riesgo de caída es muy alto. 3. La señal de datos móviles es pésima. Tuvimos que comprar un paquete al hotel de us4 dólares diarios. 4. El agua de las piscina extremadamente caliente. Sabemos que estamos en época de temperaturas altas y la idea era ingresar a las piscinas a refrescarnos, pero realmente la experiencia fue desagradable. Preguntamos y no obtuvimos respuesta. Solo la piscina infantil de juegos tenía agua fría.
10
Carlos Esteban
3 ago 2026
·
Se alojó 6 noches
Excelente ubicacion, buena comida, buena atención, personal amable.
Excelente ubicacion, buena comida, buena atención, personal amable.
10
Eudoxio Alejandro
3 ago 2026
·
Se alojó 4 noches
Pues contratar platinum. Vale la pena
Pues contratar platinum. Vale la pena
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:00
Antes de la(s) 11:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Playa del Carmen?
¿Cómo suelen ser las tarifas de las habitaciones en el Grand Sunset Princess - All Inclusive en Playa del Carmen?
En los próximos 60–90 días, las tarifas de las habitaciones en el Grand Sunset Princess - All Inclusive en Playa del Carmen suelen rondar los 308 US$ por noche para dos personas, con un rango de precios de 205 US$ a 3378 US$.
¿Cuál es la mejor época para visitar el Grand Sunset Princess - All Inclusive con menos gente?
Febrero es el mes más concurrido en el Grand Sunset Princess - All Inclusive en Playa del Carmen, mientras que la demanda disminuye drásticamente después de julio. Octubre es el mes más tranquilo, lo que convierte a principios de otoño en el momento más tranquilo para visitarlo.
¿Qué mes es el más barato para alojarse en el Grand Sunset Princess - All Inclusive?
Septiembre es el mes más barato para alojarse en el Grand Sunset Princess - All Inclusive en Playa del Carmen, con un promedio de 181 US$ por noche; diciembre es el más caro, con 898 US$. Las tarifas más bajas de septiembre se producen a pesar de que octubre es el mes más tranquilo.
¿Qué hay cerca y para quién es ideal el Grand Sunset Princess - All Inclusive?
El Grand Sunset Princess - All Inclusive en Playa del Carmen, ubicado en Quintana Roo, es ideal para parejas y familias, con lugares cercanos como Playa Punta Esmeralda, Gran Coyote Golf y Quinta Avenida, de fácil acceso. El hotel se adapta a planes de playa, spa y deporte/ocio gracias a su ubicación en la costa y a sus opciones de golf.
¿Cómo se comparan los precios del Grand Sunset Princess - All Inclusive con los de otros hoteles en Playa del Carmen?
El Grand Sunset Princess - All Inclusive es más barato que 9 de 18 hoteles comparables en Playa del Carmen, con una mediana típica de 230 US$ por noche frente a unos 226 US$ para sus equivalentes.
¿Cómo ha variado el precio por noche en Grand Sunset Princess - All Inclusive en Playa del Carmen en comparación con el de las últimas semanas?
El precio actual en Grand Sunset Princess - All Inclusive en Playa del Carmen es de 163 US$ por noche para 2 huéspedes, una tarifa habitual para este hotel: dentro del 10 % de su media de 179 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 169 US$ y 226 US$.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-02: 224.98705828910826USD
- 2026-11-03: 201.77453082405088USD
- 2026-11-04: 201.77453082405088USD
- 2026-11-05: 201.77453082405088USD
- 2026-11-06: 212.27876773750305USD
- 2026-11-07: 212.20926455070494USD
- 2026-11-08: 201.56682388031004USD
- 2026-11-09: 201.39783038238522USD
- 2026-11-10: 201.77453082405088USD
- 2026-11-11: 201.77453082405088USD
- 2026-11-12: 201.77453082405088USD
- 2026-11-13: 265.375906599884USD
- 2026-11-14: 213.53477741538998USD
- 2026-11-15: 193.33600717620848USD
- 2026-11-16: 193.40528836265563USD
- 2026-11-17: 194.23070274444578USD
- 2026-11-18: 193.6918566618347USD
- 2026-11-19: 193.83888920196532USD
- 2026-11-20: 213.53477741538998USD
- 2026-11-21: 215.76415617050168USD
- 2026-11-22: 201.77453082405088USD
- 2026-11-23: 201.77453082405088USD
- 2026-11-24: 221.66391795875546USD
- 2026-11-25: 201.77453082405088USD
- 2026-11-26: 221.66391795875546USD
- 2026-11-27: 263.18404590408323USD
- 2026-11-28: 215.76415617050168USD
- 2026-11-29: 201.77453082405088USD
- 2026-11-30: 201.77453082405088USD
- 2026-12-01: 204.7733798725128USD
- 2026-12-02: 204.7733798725128USD
- 2026-12-03: 204.7733798725128USD
- 2026-12-04: 215.76415617050168USD
- 2026-12-05: 215.76415617050168USD
- 2026-12-06: 204.7733798725128USD
- 2026-12-07: 204.7733798725128USD
- 2026-12-08: 204.7733798725128USD
- 2026-12-09: 204.7733798725128USD
- 2026-12-10: 204.7733798725128USD
- 2026-12-11: 215.76415617050168USD
- 2026-12-12: 213.61949616470335USD
- 2026-12-13: 195.2798934799957USD
- 2026-12-14: 194.23070274444578USD
- 2026-12-15: 194.23070274444578USD
- 2026-12-16: 204.7733798725128USD
- 2026-12-17: 204.7733798725128USD
- 2026-12-18: 215.75380753875731USD
- 2026-12-19: 212.27876773750305USD
- 2026-12-20: 195.2798934799957USD
- 2026-12-21: 194.23070274444578USD
- 2026-12-22: 194.23070274444578USD
- 2026-12-23: 2191.205487380371USD
- 2026-12-24: 2256.9014706213375USD
- 2026-12-25: 3484.318049768066USD
- 2026-12-26: 2230.086833769531USD
- 2026-12-27: 2239.4719156829833USD
- 2026-12-28: 2250.1978797161864USD
- 2026-12-29: 2091.991003151245USD
- 2026-12-30: 1940.487717491455USD
- 2026-12-31: 507.72972788192743USD
- 2027-01-01: 1599.9408185180662USD
- 2027-01-02: 290.906390960083USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 08:00 a 20:00.
- Se ofrece alojamiento gratuito a un máximo de un menor de hasta 2 años, siempre que ocupe la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Cargo por registro de salida tardía: 50 MXN
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Servicio de tintorería
Servicios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Cajero automático
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Pistas de tenis
Jardín
Playa (cercana)
Buceo
Windsurf
Billares
Zona de juegos
Piscina infantil
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito