Altitude at Krystal Grand Cancun - All Inclusive
US$ 299
/ noite
Média para setembro
Preços para Altitude at Krystal Grand Cancun - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 299
/ noite
Média para setembro
Média de preços por mês
Em Altitude at Krystal Grand Cancun - All Inclusive, a diária custa em média US$ 245 no mês mais barato (junho) e US$ 380 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 365 |
| fevereiro | US$ 364 |
| março | US$ 380 |
| abril | US$ 335 |
| maio | US$ 289 |
| junho | US$ 245 |
| julho | US$ 277 |
| agosto | US$ 265 |
| setembro | US$ 299 |
| outubro | US$ 303 |
| novembro | US$ 325 |
| dezembro | US$ 373 |
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Mais caro: março (aprox. US$ 380)
Mais barato: junho (aprox. US$ 245)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 4 piscinas externas, uma sauna a vapor e uma academia. Est...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 4 piscinas externas, uma sauna a vapor e uma academia. Esta propriedade oferece comodidades como Wi-Fi de cortesia, serviços de concierge e serviço de babá (sobretaxa).
Comodidades
As comodidades presentes incluem um business center, jornais de cortesia no saguão e serviço de lavanderia e lavagem a seco. Estacionamento grátis com manobrista está disponível no local.
Jantar
Saboreie pratos da culinária italiana no Risotto, um dos 8 restaurantes nesta propriedade, ou hospede-se no local e aproveite o serviço de quarto. Há também petiscos disponíveis na cafeteria. Relaxe com uma bebida refrescante em um bar ao lado da piscina ou em um dos 6 bares/lounges. Café da manhã feito na hora grátis é servido diariamente, entre 7h e 11h.
Quartos
Sinta-se em casa em um de nossos 100 quartos com ar-condicionado, frigobares e TVs de tela plana. Os quartos possuem varandas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiro privativo com chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo.
Localização
Em Cancun (na área de Zona Hotelera), Altitude at Krystal Grand Cancun - All inclusive está a poucos passos de Praia Gaviota Azul e a 5 minuto(s) a pé de Centro de Convenções de Cancun. Esta propriedade com tudo incluído fica a 0,5 km de Forum Beach e a 0,6 km de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc.
Lugares próximos
Praia Gaviota Azul(0.1 milhas)
Centro de Convenções de Cancun(0.2 milhas)
Terminal de Ferry UltraMar(0.3 milhas)
Shopping Forum by the Sea(0.3 milhas)
Forum Beach(0.3 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.3 milhas)
Shopping Plaza Caracol(0.4 milhas)
Praia Caracol(0.4 milhas)
Lagoa Nichupté(0.4 milhas)
Praia Chac Mool(0.7 milhas)
Praia Ancha(0.8 milhas)
Cancun Golf Club em Pok Ta Pok(1.5 milhas)
Praia Tortugas(2 milhas)
Centro Comercial La Isla(2.2 milhas)
El Sol de Cancun(2.3 milhas)
Aeroporto Internacional de Cancún (CUN)(14.8 milhas)
Aeroporto Int. Tulum (TQO)(110.1 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quarto
Estacionamento com manobrista
Balcão de turismo
Localização
Boulevard Kukulcan Km. 8.50, Punta Cancún, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Praia Gaviota Azul (0.1 milhas)
Centro de Convenções de Cancun (0.2 milhas)
Terminal de Ferry UltraMar (0.3 milhas)
Shopping Forum by the Sea (0.3 milhas)
Forum Beach (0.3 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.3 milhas)
Opções de quarto
7
Altitude Corner Suite Ocean Front
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
603 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
10
Altitude Corner Suite Partial View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
603 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
8
Altitude Master Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
1055 ft²
VarandaÁrea de refeição separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
7
Altitude Suite Double
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 3
548 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
9
Altitude Suite Ocean Front
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
548 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
Avaliações dos hóspedes sobre Altitude at Krystal Grand Cancun - All Inclusive
8.2
Muito bom
Com base em 915 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Viajantes descrevem o Altitude at Krystal Grand Cancun - All Inclusive como um hotel à beira-mar com belas vistas para o oceano e vida noturna acessível a pé, frequentemente elogiando a simpatia da equipe e a limpeza, ao mesmo tempo em que relatam qualidade da comida variável, dificuldade em conseguir reservas para o jantar e problemas recorrentes com o ar-condicionado.
Leia maisIsso foi útil?
Opinião dos hóspedes
Viajantes descrevem o Altitude at Krystal Grand Cancun - All Inclusive como um hotel à beira-mar com belas vistas para o oceano e vida noturna acessível a pé, frequentemente elogiando a simpatia da equipe e a limpeza, ao mesmo tempo em que relatam qualidade da comida variável, dificuldade em conseguir reservas para o jantar e problemas recorrentes com o ar-condicionado.
Os hóspedes adoram a praia calma e própria para banho e as várias piscinas, mas as espreguiçadeiras podem ser escassas e é comum reservar cadeiras cedo. As instalações parecem datadas para alguns, com elevadores com defeito às vezes, regras de acesso inconsistentes na piscina exclusiva para adultos e entretenimento limitado no local. No geral, espere vistas deslumbrantes e tempo na praia, mas planeje com antecedência para as refeições e antecipe manutenções ocasionais e alguns sacrifícios em termos de conforto.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
A praia e as piscinas são um destaque, com uma opção exclusiva para adultos/infinity, mas as espreguiçadeiras são limitadas e a prática de reservar cadeiras é comum. Várias avaliações mencionam áreas desatualizadas, interrupções intermitentes nos elevadores, aplicação inconsistente de regras e políticas, entretenimento limitado e problemas com o ar-condicionado em áreas comuns.
Avaliações dos hóspedes relacionadas
6
Huan
31 de jan. de 2025
·
Hospedou-se por 2 noites
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
8
Elmer
13 de ago. de 2024
·
Hospedou-se por 5 noites
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
8
David Alfonso
24 de ago. de 2024
·
Hospedou-se por 4 noites
Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
4
Yoshihide
7 de ago. de 2024
·
Hospedou-se por 2 noites
Elevator operate only 1out of 4, so always takes long time for up and down. No stairs. Also, dinner is required reservation, so impossible to go restaurant dinner for 1st night. Only buffet available.
Elevator operate only 1out of 4, so always takes long time for up and down. No stairs. Also, dinner is required reservation, so impossible to go restaurant dinner for 1st night. Only buffet available.
6
william
23 de fev. de 2025
·
Hospedou-se por 8 noites
We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
8
Lindsay
5 de jan. de 2025
·
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
10
Yessica
15 de jul. de 2023
·
The service was excellent the only downfall was there wasn’t no nighttime entertainment in hotel but you are within walking distance to the nightlife and bars which was a plus
The service was excellent the only downfall was there wasn’t no nighttime entertainment in hotel but you are within walking distance to the nightlife and bars which was a plus
4
Jennifer
3 de jan. de 2025
·
Hospedou-se por 7 noites
Not as advertised. There was no night entertainment and nothing to do at the resort for families. The beach was great, the best part. The property and rooms are not maintained, kids were picking up pool tiles off the bottom of the pool for fun. Tiles were chipped and not repaired in our room. Dinner reservations were often not consistent - not uncommon to wait for 2hrs at the restaurants for dinner - does not work with children. There is no steak house. Everything is available for an additional charge, despite the fact that you are all inclusive. Close to downtown so you could walk and explore shops, and restaurants. Bars on the resort do not open until 11am. Service was slow. Buffet is not kid friendly. Room service was a great option. Would not stay here again.
Not as advertised. There was no night entertainment and nothing to do at the resort for families. The beach was great, the best part. The property and rooms are not maintained, kids were picking up pool tiles off the bottom of the pool for fun. Tiles were chipped and not repaired in our room. Dinner reservations were often not consistent - not uncommon to wait for 2hrs at the restaurants for dinner - does not work with children. There is no steak house. Everything is available for an additional charge, despite the fact that you are all inclusive. Close to downtown so you could walk and explore shops, and restaurants. Bars on the resort do not open until 11am. Service was slow. Buffet is not kid friendly. Room service was a great option. Would not stay here again.
8
Glenn
13 de jan. de 2026
·
Hospedou-se por 7 noites
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
6
Lowell
26 de dez. de 2024
·
Hospedou-se por 5 noites
Wonderful hotel and the beach. Wonderful room and the view. Great service at reception and restaurants. Altitude breakfast was very nice. The Concierge Janet was excellent, very helpful. 5 stars. Downside - very bad food in buffet and Japanese restaurant that actually is a Thai food restaurant. The best food was in the Grill. We ended up eating in the Grill all the time. Another big downside - very loud music on the beach . Not just loud - extremely loud. We had a cabana in Moskitos and we couldn’t stay there , because of the loudness of music. And the stuff refused to turn it down just a little and it was rude. Because of that we wouldn’t be coming back. It is not my idea of vacation. This hotel is great if you are looking for beautiful beach and really wonderful hotel room , helpful stuff . It is great, if don’t mind the loudness and bad choice of music and if you are not a foodie. to get a bed on the beach you have to get up early. There is very limited amount of beds.
Wonderful hotel and the beach. Wonderful room and the view. Great service at reception and restaurants. Altitude breakfast was very nice. The Concierge Janet was excellent, very helpful. 5 stars. Downside - very bad food in buffet and Japanese restaurant that actually is a Thai food restaurant. The best food was in the Grill. We ended up eating in the Grill all the time. Another big downside - very loud music on the beach . Not just loud - extremely loud. We had a cabana in Moskitos and we couldn’t stay there , because of the loudness of music. And the stuff refused to turn it down just a little and it was rude. Because of that we wouldn’t be coming back. It is not my idea of vacation. This hotel is great if you are looking for beautiful beach and really wonderful hotel room , helpful stuff . It is great, if don’t mind the loudness and bad choice of music and if you are not a foodie. to get a bed on the beach you have to get up early. There is very limited amount of beds.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes notam quartos muito limpos e áreas bem cuidadas com serviço de limpeza atencioso. No entanto, várias avaliações relatam problemas como baratas avistadas no buffet, áreas sujas ou desgastadas e falhas ocasionais, como cabelos deixados nos chuveiros.
Avaliações dos hóspedes relacionadas
10
Karin
5 de abr. de 2025
·
Hospedou-se por 5 noites
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
2
Shanties
10 de ago. de 2025
·
Hospedou-se por 3 noites
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
10
Ricardo
23 de fev. de 2026
·
Hospedou-se por 4 noites
Room was very clean friendly staff great food
Room was very clean friendly staff great food
4
Shelby
6 de ago. de 2024
·
Hospedou-se por 1 noite
From the moment we walked in it was dirty and loud. There was only two working elevators. They were beyond dirty, puddles of water on the floor and took about 15-20 to go up or down. Our original room we booked wasn’t available, we ended up in a double queen room. It smelled very funky, dirty sheets on one of the beds. You could only take about a two minute with cold water before the shower started almost overflowing. Very glad we were only there for one night.
From the moment we walked in it was dirty and loud. There was only two working elevators. They were beyond dirty, puddles of water on the floor and took about 15-20 to go up or down. Our original room we booked wasn’t available, we ended up in a double queen room. It smelled very funky, dirty sheets on one of the beds. You could only take about a two minute with cold water before the shower started almost overflowing. Very glad we were only there for one night.
2
Samantha
29 de jul. de 2025
·
Hospedou-se por 7 noites
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
10
Romulo
8 de jul. de 2025
·
Hospedou-se por 4 noites
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
8
MELISSA
12 de jan. de 2025
·
Hospedou-se por 9 noites
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
2
Yvelle
10 de ago. de 2025
·
Hospedou-se por 4 noites
My family had a terrible experience with the hotel management we brought to the attention of two management officials Jenar and a female manager and they played down the fact that my niece observed roaches in the buffet. Jenar attitude was poor and the female manager attempted to offer my sister who treated the entire family to vacation a 25 minute massage for compensation. When my sister arrived to the massage the female manger she spoke to in the hotel lobby was waiting there with a document for my sister to sign stating she wouldn’t leave a review if she took the massage it was actually completely unbelievable. She didn’t sign the form she instead paid full price for a massage and notified their corporate. Don’t stay here .
My family had a terrible experience with the hotel management we brought to the attention of two management officials Jenar and a female manager and they played down the fact that my niece observed roaches in the buffet. Jenar attitude was poor and the female manager attempted to offer my sister who treated the entire family to vacation a 25 minute massage for compensation. When my sister arrived to the massage the female manger she spoke to in the hotel lobby was waiting there with a document for my sister to sign stating she wouldn’t leave a review if she took the massage it was actually completely unbelievable. She didn’t sign the form she instead paid full price for a massage and notified their corporate. Don’t stay here .
10
Rene Van
24 de mar. de 2025
·
Hospedou-se por 5 noites
We absolutely loved our stay at Krystal Grand Altitude. The rooms are well equipped and spotlessly clean. The staff is attentive and very friendly. This all inclusive resort has several restaurants and there is food options for everybody to enjoy. There is also a Starbucks that is included. What a nice addition! The gold sandy beach by the hotel is excellent. No rocks anywhere to be found. We just had an excellent and very relaxing vacation. Thank you Krystal Grand Altitude!!
We absolutely loved our stay at Krystal Grand Altitude. The rooms are well equipped and spotlessly clean. The staff is attentive and very friendly. This all inclusive resort has several restaurants and there is food options for everybody to enjoy. There is also a Starbucks that is included. What a nice addition! The gold sandy beach by the hotel is excellent. No rocks anywhere to be found. We just had an excellent and very relaxing vacation. Thank you Krystal Grand Altitude!!
8
Bethany
3 de set. de 2025
·
Hospedou-se por 4 noites
Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos da torre Altitude são modernos, espaçosos e oferecem vistas impressionantes para o oceano. Em diversas avaliações, as reclamações frequentes incluem ar-condicionado fraco ou não funcional, barulho de locais ou equipamentos próximos, cheiro de mofo ocasional e quartos desatualizados no prédio mais antigo.
Avaliações dos hóspedes relacionadas
6
Huan
31 de jan. de 2025
·
Hospedou-se por 2 noites
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
8
Rebecca
22 de nov. de 2025
·
Hospedou-se por 5 noites
Yes amazing beach view from my room.
Yes amazing beach view from my room.
8
Elmer
13 de ago. de 2024
·
Hospedou-se por 5 noites
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
8
Aubrey
8 de abr. de 2025
·
Hospedou-se por 7 noites
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
8
Kevin
10 de set. de 2023
·
Hospedou-se por 5 noites
We stayed at the altitude tower and it had the most beautiful views. The room itself was nice, it just had a really musty smell. We were unable to get a reservation for any of the restaurants while we were there which was a bummer. I would wake up at 6am to try for a reservation and they would be completely booked so we ended up ordering room service which was great or eating at the buffet which was ok.. nothing special. The beach is beautiful and very clean/ calm. The location is great, within walking distance to a lot of great things. Overall it was a good time but I would go elsewhere next time we head down to Cancun.
We stayed at the altitude tower and it had the most beautiful views. The room itself was nice, it just had a really musty smell. We were unable to get a reservation for any of the restaurants while we were there which was a bummer. I would wake up at 6am to try for a reservation and they would be completely booked so we ended up ordering room service which was great or eating at the buffet which was ok.. nothing special. The beach is beautiful and very clean/ calm. The location is great, within walking distance to a lot of great things. Overall it was a good time but I would go elsewhere next time we head down to Cancun.
10
Sonya
14 de abr. de 2025
·
Hospedou-se por 2 noites
The room was the best ever! Our buew was amazing alongside the balcony, room size, and bathroom view...awesome! Thanks for a great time!
The room was the best ever! Our buew was amazing alongside the balcony, room size, and bathroom view...awesome! Thanks for a great time!
10
Ronald
23 de dez. de 2023
·
Hospedou-se por 5 noites
Nice new rooms with ocean view in Altitude tower. Comfortable beds.
Nice new rooms with ocean view in Altitude tower. Comfortable beds.
2
Jeffrey Jerel
20 de abr. de 2025
·
Hospedou-se por 6 noites
Music was so loud could not sleep well each night at the party deck. Room was so hot that we could not cool off once in the room. Could not relax in the room. We were always desperate to leave the room and be outside where at least it was breezy. The room was horribly hot because of the a/c not working. The maintenance people could not fix the issue or get us transferred to another room. Desserts were mainly gelatin/jello in each dessert and even the cheesecake was terrible. Do not recommend! Will update if i am refunded!!
Music was so loud could not sleep well each night at the party deck. Room was so hot that we could not cool off once in the room. Could not relax in the room. We were always desperate to leave the room and be outside where at least it was breezy. The room was horribly hot because of the a/c not working. The maintenance people could not fix the issue or get us transferred to another room. Desserts were mainly gelatin/jello in each dessert and even the cheesecake was terrible. Do not recommend! Will update if i am refunded!!
8
Sohui
17 de set. de 2024
·
Hospedou-se por 4 noites
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
10
Elisangela
14 de mai. de 2025
·
Hospedou-se por 2 noites
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente descrita como simpática e prestativa, com concierges e atendentes de praia recebendo muitos elogios. Dito isso, alguns hóspedes tiveram interações rudes ou pouco prestativas, respostas lentas e frustração com o tratamento de reservas.
Avaliações dos hóspedes relacionadas
2
Helen
20 de abr. de 2025
·
Hospedou-se por 1 noite
First of all on arrival we were sent to a room that was not on the picture and had to pay an extra$260 to get the upgrade. We then were given a ticket for a shared cabana and when we found it were told that we were on the wrong one even tho it was the correct number. We then had to move to another area. Staff were constantly trying to make us buy off the main menu when it was supposed to be an all inclusive. We were upgraded to the main restaurant for our inconvenience however still bombarded with waiters for us to purchase from the main paid menu. We did not know what we were eating and it was disgusting. We also ate in dark.My partner then became violently sick so spend all night ill. We had to have someone up to the room to deal with the overly blasting air conditioning so they had to deliver blankets it was a total gong show. There was bird fecies on and in the swim up pool adults only infinite where people put their hands. Apart from the view of the ocean Save yourself 1000s and go somwehre else this was atrocious for what was supposes to be a special romantic night!!!!!!!!!!!
First of all on arrival we were sent to a room that was not on the picture and had to pay an extra$260 to get the upgrade. We then were given a ticket for a shared cabana and when we found it were told that we were on the wrong one even tho it was the correct number. We then had to move to another area. Staff were constantly trying to make us buy off the main menu when it was supposed to be an all inclusive. We were upgraded to the main restaurant for our inconvenience however still bombarded with waiters for us to purchase from the main paid menu. We did not know what we were eating and it was disgusting. We also ate in dark.My partner then became violently sick so spend all night ill. We had to have someone up to the room to deal with the overly blasting air conditioning so they had to deliver blankets it was a total gong show. There was bird fecies on and in the swim up pool adults only infinite where people put their hands. Apart from the view of the ocean Save yourself 1000s and go somwehre else this was atrocious for what was supposes to be a special romantic night!!!!!!!!!!!
2
Medoune
11 de set. de 2025
·
Hospedou-se por 3 noites
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
10
Stefana
24 de mar. de 2024
·
Hospedou-se por 4 noites
The staff and service was exceptional. From the front desk concierge to the restaurant and beach staff. Very welcoming, pleasant, and willing to do anything to make our stay better. I was pleasantly surprised by this. Also, the beach factor was great. Best beach and wait staff on the strip.
The staff and service was exceptional. From the front desk concierge to the restaurant and beach staff. Very welcoming, pleasant, and willing to do anything to make our stay better. I was pleasantly surprised by this. Also, the beach factor was great. Best beach and wait staff on the strip.
10
tonza
20 de mar. de 2025
·
I stayed in the Altitude tower from 3/13-3/19. It was definitely a wonderful stay . I had a personal concierge Janar and he was great ! He made all my reservations for the restaurants on the property and even offered to help if I needed anything off the resort. My only issue was with Jason from the Red Fish seafood restaurant. He was very rude, my fiancée and I tried to get his attention to order drinks on several occasions and he ignored us . When I finally got his attention he yelled out I AM NOT YOUR WAITER and walked off . I immediately went upstairs to complain. Its was definitely giving racism!!! Mind you tbere were exactly 3 other couples sitting in the restaurant at that moment! JASON was very rude ans unprofessional! Besides my issue with Jason my stay was great !
I stayed in the Altitude tower from 3/13-3/19. It was definitely a wonderful stay . I had a personal concierge Janar and he was great ! He made all my reservations for the restaurants on the property and even offered to help if I needed anything off the resort. My only issue was with Jason from the Red Fish seafood restaurant. He was very rude, my fiancée and I tried to get his attention to order drinks on several occasions and he ignored us . When I finally got his attention he yelled out I AM NOT YOUR WAITER and walked off . I immediately went upstairs to complain. Its was definitely giving racism!!! Mind you tbere were exactly 3 other couples sitting in the restaurant at that moment! JASON was very rude ans unprofessional! Besides my issue with Jason my stay was great !
10
Alex
30 de dez. de 2024
·
Hospedou-se por 4 noites
Clubs and a few stores are in walking distance. Everyone part of the staff was extremely nice. Would definitely stay there again and would recommend to other people.
Clubs and a few stores are in walking distance. Everyone part of the staff was extremely nice. Would definitely stay there again and would recommend to other people.
10
Yarley
6 de ago. de 2025
·
Hospedou-se por 4 noites
Amazing staff and beautiful hotel and property
Amazing staff and beautiful hotel and property
8
MELISSA
12 de jan. de 2025
·
Hospedou-se por 9 noites
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
10
Daniela Arias
27 de nov. de 2024
·
Hospedou-se por 6 noites
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
10
Oliver
4 de mai. de 2025
·
Hospedou-se por 3 noites
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
10
Kyle
27 de jul. de 2025
·
Hospedou-se por 3 noites
We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.
We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização privilegiada à beira-mar, com águas calmas e fácil acesso a pé a clubes, lojas e restaurantes; muitos hóspedes se sentiram seguros. Alguns observam o barulho noturno de locais próximos.
Avaliações dos hóspedes relacionadas
10
Racine
28 de mai. de 2024
·
Hospedou-se por 3 noites
Krystal Grand Altitude is in a perfect location for walking to all the popular bars and clubs. The staff was extremely wonderful and the drinks were good
Krystal Grand Altitude is in a perfect location for walking to all the popular bars and clubs. The staff was extremely wonderful and the drinks were good
10
Jan M
21 de out. de 2025
·
Hospedou-se por 2 noites
Great location and service.
Great location and service.
10
Jorge Aquino
24 de nov. de 2023
·
Hospedou-se por 2 noites
En la Zona Hotelera de Punta Cancún, a 5 min caminando del Centro de Convenciones y la vida nocturna. El masaje sueco fue superior a lo esperado.
En la Zona Hotelera de Punta Cancún, a 5 min caminando del Centro de Convenciones y la vida nocturna. El masaje sueco fue superior a lo esperado.
10
Alexis
7 de mai. de 2024
·
Hospedou-se por 4 noites
Quiet, clean, small resort with the BEST beach and views from the Altitude tower. Quick walk to shops and restaurants.
Quiet, clean, small resort with the BEST beach and views from the Altitude tower. Quick walk to shops and restaurants.
10
Shelonda
18 de set. de 2025
·
Hospedou-se por 4 noites
Beach view & location
Beach view & location
10
Oscar
17 de nov. de 2024
·
Hospedou-se por 2 noites
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
10
Daniela Arias
27 de nov. de 2024
·
Hospedou-se por 6 noites
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
8
Bo
21 de set. de 2024
·
Hospedou-se por 5 noites
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
10
Ludimira Fernandes
3 de jan. de 2025
·
Hospedou-se por 4 noites
Loved the hotel and it was in the perfect location
Loved the hotel and it was in the perfect location
8
Iwona
1 de mar. de 2025
·
Hospedou-se por 4 noites
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
A opinião sobre a comida é mista: o buffet é frequentemente descrito como pequeno, com variedade limitada, e as reservas para o jantar podem ser difíceis de conseguir. Vários hóspedes apreciaram locais específicos como The Grill, Risotto ou hibachi, mas as bebidas podem ter um sabor fraco ou usar destilados de qualidade inferior.
Avaliações dos hóspedes relacionadas
8
Cisilee A
28 de set. de 2025
·
Hospedou-se por 5 noites
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
8
Joseph
5 de set. de 2023
·
Hospedou-se por 4 noites
Nice property, great location. Would give 5 stars but the buffet was small and same everyday. Restaurants aren’t open a lot only 1 a night and food was sub par.
Nice property, great location. Would give 5 stars but the buffet was small and same everyday. Restaurants aren’t open a lot only 1 a night and food was sub par.
8
Roberto
15 de out. de 2025
·
Hospedou-se por 4 noites
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
8
Jennifer
10 de jan. de 2025
·
Hospedou-se por 1 noite
Room was great. Food was terrible, except the tower breakfast.
Room was great. Food was terrible, except the tower breakfast.
6
Raydel
12 de out. de 2025
·
Hospedou-se por 4 noites
Very nice hotel and beach view. The food needs a major overhaul.
Very nice hotel and beach view. The food needs a major overhaul.
8
Trina
2 de abr. de 2025
·
Hospedou-se por 7 noites
Nice pool and beach but the drinks were low Quality liquor
Nice pool and beach but the drinks were low Quality liquor
10
Jessica
25 de fev. de 2025
·
Hospedou-se por 4 noites
My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
10
Daniela Arias
27 de nov. de 2024
·
Hospedou-se por 6 noites
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
4
Natalie
22 de out. de 2025
·
Hospedou-se por 6 noites
The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating.
The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating.
8
Alex
8 de jul. de 2025
·
Hospedou-se por 7 noites
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
KARLA
14 de jun. de 2026
·
Hospedou-se por 8 noites
A nossa estadia no Altitude Krystal foi maravilhosa!! A vista do quarto é deslumbrante, a praia é calma, com um mar transparente e com uma temperatura da água ótima. Ficar no Altitude fez toda a diferença, pois tivemos um tratamento VIP, desde a arrumação do quarto até o atendimento na praia, na piscina e no café da manhã. Os restaurantes também são muito bons, comida deliciosa e funcionários super atenciosos. Voltaria com certeza!!
A nossa estadia no Altitude Krystal foi maravilhosa!! A vista do quarto é deslumbrante, a praia é calma, com um mar transparente e com uma temperatura da água ótima. Ficar no Altitude fez toda a diferença, pois tivemos um tratamento VIP, desde a arrumação do quarto até o atendimento na praia, na piscina e no café da manhã. Os restaurantes também são muito bons, comida deliciosa e funcionários super atenciosos. Voltaria com certeza!!
10
Marilia
10 de jun. de 2026
·
Hospedou-se por 6 noites
Custo benefício fantástico. Comida maravilhosa. Instalações limpas e em ótimo estado, porém o hotel deixa um pouco a desejar em relação ao serviço. A equipe é muito cordial e educada mas um pouco sobrecarregada.
Custo benefício fantástico. Comida maravilhosa. Instalações limpas e em ótimo estado, porém o hotel deixa um pouco a desejar em relação ao serviço. A equipe é muito cordial e educada mas um pouco sobrecarregada.
10
Elisangela
14 de mai. de 2025
·
Hospedou-se por 2 noites
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
10
Ethan
16 de ago. de 2023
·
Hospedou-se por 1 noite
Excelente
Excelente
10
Elias
7 de jul. de 2026
·
Hospedou-se por 4 noites
Excelente experiencia de viaje, el hotel, instalaciones, personal, amenidades, ubicación, estan excelentes para personas que van a descansar y pasar unas vacaciones sin tener que preocuparte de horarios, reservaciones, etc.
Excelente experiencia de viaje, el hotel, instalaciones, personal, amenidades, ubicación, estan excelentes para personas que van a descansar y pasar unas vacaciones sin tener que preocuparte de horarios, reservaciones, etc.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 266.57957955474853USD
- 2026-09-19: 229.1867931045532USD
- 2026-09-20: 247.22736858367918USD
- 2026-09-21: 247.22736858367918USD
- 2026-09-22: 247.22736858367918USD
- 2026-09-23: 265.31281893768306USD
- 2026-09-24: 267.1034175262451USD
- 2026-09-25: 238.85916777496337USD
- 2026-09-26: 247.22736858367918USD
- 2026-09-27: 267.1034175262451USD
- 2026-09-28: 284.618403477478USD
- 2026-09-29: 265.64386309661865USD
- 2026-09-30: 284.618403477478USD
- 2026-10-01: 267.15748807220456USD
- 2026-10-02: 256.08630294799804USD
- 2026-10-03: 267.15748807220456USD
- 2026-10-04: 258.2810731750488USD
- 2026-10-05: 301.77659739074704USD
- 2026-10-06: 314.7398662811279USD
- 2026-10-07: 296.53292797546385USD
- 2026-10-08: 247.22736858367918USD
- 2026-10-09: 314.7398662811279USD
- 2026-10-10: 314.7398662811279USD
- 2026-10-11: 247.22736858367918USD
- 2026-10-12: 298.4357838134765USD
- 2026-10-13: 305.25921697387696USD
- 2026-10-14: 247.22736858367918USD
- 2026-10-15: 307.50681414184567USD
- 2026-10-16: 320.68629515380854USD
- 2026-10-17: 307.50681414184567USD
- 2026-10-18: 256.1727772872925USD
- 2026-10-19: 241.25186387481688USD
- 2026-10-20: 274.7365076309204USD
- 2026-10-21: 256.1727772872925USD
- 2026-10-22: 247.22736858367918USD
- 2026-10-23: 259.1351846206665USD
- 2026-10-24: 247.22736858367918USD
- 2026-10-25: 307.62574482116696USD
- 2026-10-26: 247.22736858367918USD
- 2026-10-27: 332.58997751770016USD
- 2026-10-28: 332.58997751770016USD
- 2026-10-29: 332.58997751770016USD
- 2026-10-30: 318.8915453765869USD
- 2026-10-31: 335.97405453796387USD
- 2026-11-01: 344.48290532531735USD
- 2026-11-02: 315.3754360351562USD
- 2026-11-03: 344.48290532531735USD
- 2026-11-04: 344.48290532531735USD
- 2026-11-05: 339.3689211456299USD
- 2026-11-06: 341.5833788665771USD
- 2026-11-07: 339.59595788574217USD
- 2026-11-08: 333.8225127227783USD
- 2026-11-09: 344.48290532531735USD
- 2026-11-10: 344.48290532531735USD
- 2026-11-11: 330.16817055053707USD
- 2026-11-12: 344.48290532531735USD
- 2026-11-13: 330.29789081726074USD
- 2026-11-14: 344.48290532531735USD
- 2026-11-15: 344.48290532531735USD
- 2026-11-16: 344.48290532531735USD
- 2026-11-17: 344.48290532531735USD
- 2026-11-18: 388.5406090820312USD
Se planeja chegar após meia-noite, entre em contato com a propriedade antes de sua chegada, usando as informações contidas na confirmação da reserva. Os hóspedes vão receber um e-mail dentro de 48 horas antes da chegada com as instruções de check-in. Eles serão recebidos pela equipe da recepção quando chegarem à propriedade.A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça, sistema de segurança e kit de primeiros socorros
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando propriedade antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
- Pagamento sem dinheiro em espécie disponível para todas as transações e acesso aos quartos por meio de dispositivo móvel.
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Serviço de quarto
Estacionamento com manobrista
Balcão de turismo
Atividades
Piscina
Jardim
Praia (na proximidade)
Bilhar
Parque infantil
Piscina para crianças
Piscina externa
Música ao vivo
Evening Entertainment
Pool (Infinity)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Serviços
Balcão de turismo
Lavagem a seco
Serviço de babá
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Caixa eletrônico
Armazenamento de bagagem
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Sauna a vapor
Massagem
Spa e centro de bem-estar
Tratamentos corporais
Tratamentos faciais
Clube para crianças
Bar junto à piscina
Área de piquenique/Mesas
Almoços embalados
Café da manhã no quarto
Sala para família
Snack Bar/Deli
Wheelchair Accessible (Limited)
Estacionamento
Estacionamento
Estacionamento com manobrista
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi grátis