Hotel Pomorie Sun - All Inclusive

Hotel Pomorie Sun: Great Location, Serious Hygiene & Service Failures Stayed 7 nights (Aug 2026, 3rd floor, couple). While location, pool, and entertainment are highlights, severe failures in basic hygiene, maintenance, and service ruined our stay. We will not return. POSITIVES: - Prime location right on the beach. - Good pool area and strong in-room AC. - 3 all-inclusive bars (nicer atmosphere than main dining hall). - Active animation team (pool gymnastics, water polo, darts, evening shows). NEGATIVES: - Room Hygiene: Dirty upon arrival with hair in shower. Sink leak and a cockroach in bathroom. No towels provided on night 1; staff could not assist until next day. - Housekeeping Failures: Despite promises, bathroom was never cleaned (had to do it ourselves). Towels and toilet paper were never replaced unless requested at reception. - Room Comfort: Fake "upgrade" was just a space-consuming sofa bed. Uncomfortably hard spring mattresses, thin walls, no in-room safe. - Dining: Main hall feels chaotic with damaged tables, single-use cups, and 1 of 2 coffee machines broken. Poor buffet hygiene forced us to eat out most days. - Staff & Facilities: Staff (reception, housekeeping, bar) were disengaged, unfriendly, and rarely greeted guests. Many pool sunbeds are broken and unreplaced. VERDICT: Unless you strictly prioritize location and pool activities above hygiene and service, look elsewhere.

cockroach in the bathroom! Good bar, funny people and very good for the proce. The pool was very big and fun. The rooms were nice but the bathrooms were very nasty. The food was mid / okay but if you are a picky eater it is not for you!

Old hotel in bad condition, terrible food and drinks in plastic mugs. Have to pay for pool towels and no cleaning in 5 days and only one change of towels in room in 5 days. Dont go here.

I wish I read the reviews. It’s a shame really it’s in such a great location. Things letting it down are the food ( if you can even call it that) hardly any variety and non edible. The plates and cutlery were dirty. So we decided to eat out instead. The staff were very moody apart from one lovely male receptionist.also lifts were broken luckily we were on the third floor. I would pay a little extra for better service elsewhere.

Very handy all inclusive hotel just across the road from the beach. Helpful staff. Buffet spread is varied, not brilliant but all inclusives never are. Pool good temperature & the bar staff are generous with drink pouring! Small tvs but international channels. AC works brilliantly. Only downside of room was only one plug point that worked in mine at the desk. The only other one behind the bed was broken. Was allowed to pay for later checkout which helped with enjoying facilities more before late night flight!