Hotel Unknown
From
85 $
/ Nacht
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From
85 $
/ Nacht
Über diese Unterkunft
Nimm dir Zeit, um dich im Wellnessbereich verwöhnen zu lassen. Kostenloses WLAN, ein Concierge-Service und ein Bankettsaal stehen ebenfalls zur Verfügung.
Annehmlichkeiten
Nimm dir Zeit, um dich im Wellnessbereich verwöhnen zu lassen. Kostenloses WLAN, ein Concierge-Service und ein Bankettsaal stehen ebenfalls zur Verfügung.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Textilreinigungsservice, eine rund um die Uhr besetzte Rezeption und eine Gepäckaufbewahrung.
Gastronomie
Hotel Unknown bietet seinen Gästen ein Restaurant mit köstlichen Speisen. Deinen Durst kannst du an der Bar/Lounge stillen. Ein inbegriffenes kontinentales Frühstück wird täglich von 07:30 Uhr bis 11:00 Uhr angeboten.
Zimmer
Fühl dich in einem der 20 klimatisierten Zimmer mit Flachbildfernseher wie zu Hause. Die Zimmer haben eigene Balkone oder Patios. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Die Badezimmer bieten Duschen und kostenlose Toilettenartikel.
Standort
Hotel Unknown in Mérida (Mérida Centro) ist nur 5 Minuten Fahrt entfernt von: Paseo de Montejo und Mérida-Kathedrale. Dieses Hotel mit Wellnessangebot ist 3,4 km von Internationales Kongresszentrum Yucatán und 8,3 km von Yucatán Siglo XXI Convention Center entfernt.
Was ist in der Nähe?
Santiago Park(0.3 Meilen)
Casa Frederick Catherwood(0.3 Meilen)
Catherwood-Haus-Museum(0.3 Meilen)
Mérida English Library(0.4 Meilen)
Park Santa Lucía(0.6 Meilen)
Autonome Universität von Yucatán(0.6 Meilen)
Teatro José Peón Contreras(0.7 Meilen)
Haus der Kultur des Mayab(0.7 Meilen)
Parque Hidalgo(0.8 Meilen)
Casino La Cima(0.8 Meilen)
Kulturzentrum El Olimpo(0.8 Meilen)
Rathaus von Merida(0.8 Meilen)
Plaza Grande(0.9 Meilen)
Mérida-Kathedrale(0.9 Meilen)
Museo Casa Montejo(0.9 Meilen)
Der nächstgelegene größere Flughafen ist Flughafen Manuel Crescencio Rejon Intl. (MID)(4.4 Meilen)
Restaurant
Pool
Nichtraucher-Zimmer
Zimmerservice
Informationsschalter für Ausflüge
Reinigung
Standort
Colonia Barrio Santiago Calle 53 # 559 B y C, Barrio de Santiago, Mérida (Mexiko), Municipio Mérida, Bundesstaat Yucatán, Mexiko
Santiago Park (0.3 Meilen)
Casa Frederick Catherwood (0.3 Meilen)
Catherwood-Haus-Museum (0.3 Meilen)
Mérida English Library (0.4 Meilen)
Park Santa Lucía (0.6 Meilen)
Autonome Universität von Yucatán (0.6 Meilen)
Zimmeroptionen
11
Premium-Suite, 2 Schlafzimmer, eigener Pool
Zimmerdetails
1 Großes Doppelbett
und 1 Doppelbett
Anzahl Schlafplätze 4
581 ft²
Balkon oder TerrasseKlimaanlageWLAN (kostenlos)Eigenes BadEigener Pool
10
Standardzimmer, 1 King-Bett, eigener Pool
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 2
377 ft²
Balkon oder TerrasseKlimaanlageWLAN (kostenlos)Eigenes BadEigener Pool
8
Standardzimmer, 1 King-Bett
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 2
355 ft²
Balkon oder TerrasseKlimaanlageWLAN (kostenlos)Eigenes Bad
10
Standard-Doppelzimmer, 2 Queen-Betten
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 4
452 ft²
Balkon oder TerrasseKlimaanlageWLAN (kostenlos)Eigenes Bad
7
Standard-Doppelzimmer, 2 Queen-Betten, eigener Pool
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 4
409 ft²
Balkon oder TerrasseKlimaanlageWLAN (kostenlos)Eigenes BadEigener Pool
Gästebewertungen zu Hotel Unknown
8.7
Fantastisch
Basierend auf 446 verifizierten Bewertungen
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
In den Bewertungen wird Hotel Unknown für freundliches Personal, geräumige Zimmer (einige mit eigenem Plunge Pool) und ruhiges, grünes Gelände mit einem angenehmen Pool gelobt, das sich in einer ruhigen Gegend von Santiago befindet und etwa 15-20 Gehminuten vom Zentrum von Merida entfernt liegt.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
In den Bewertungen wird Hotel Unknown für freundliches Personal, geräumige Zimmer (einige mit eigenem Plunge Pool) und ruhiges, grünes Gelände mit einem angenehmen Pool gelobt, das sich in einer ruhigen Gegend von Santiago befindet und etwa 15-20 Gehminuten vom Zentrum von Merida entfernt liegt.
Massagen im hoteleigenen Spa erhalten häufig Lob. Häufige Nachteile sind ein instabiles WLAN und warmes Wasser, eine Klimaanlage, die zu kämpfen hat, einfache Frühstücksangebote mit begrenzter Auswahl sowie eingeschränkte Öffnungszeiten der Bar oder des Restaurants. Gäste erwähnen auch unebene Kies- oder Holzwege, keine Parkplätze vor Ort (nur Parkplätze an der Straße) und gelegentlich Insekten. Erwarten Sie einen ruhigen Aufenthalt in einem Boutique-Hotel mit geräumigen Unterkünften und einigen betrieblichen Eigenheiten.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Die Pools und das grüne Gelände sind ein Highlight, wobei einige Zimmer einen privaten Plunge Pool bieten; das hoteleigene Spa und die Massagen erhalten durchgehend Lob. Zu den Nachteilen gehören eingeschränkte Bar-/Restaurantöffnungszeiten, keine Parkplätze vor Ort (nur an der Straße), unebene Kies-/Holzwege und gelegentliche Renovierungsarbeiten.
Ähnliche Gästebewertungen
10
Michael
1. Feb. 2025
·
Aufenthalt am 1 Nacht
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
8
Imelda
1. Aug. 2025
·
Aufenthalt am 4 Nächte
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Margarita
9. Nov. 2024
·
Aufenthalt am 3 Nächte
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
10
Ariel
4. Jan. 2026
·
Aufenthalt am 3 Nächte
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Oscar
29. Aug. 2025
·
Aufenthalt am 4 Nächte
El unico detalle es que hay que estacionarse en la calle.
El unico detalle es que hay que estacionarse en la calle.
10
Maria
8. Mai 2025
·
Aufenthalt am 3 Nächte
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
4
Myrna Oyuky
10. Okt. 2025
·
Aufenthalt am 5 Nächte
las isntalaciones muy viejas decia alberca y era una pila y muy caro
las isntalaciones muy viejas decia alberca y era una pila y muy caro
10
justo cuauhtémoc
1. Sept. 2024
·
Aufenthalt am 3 Nächte
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
10
Michael Francis
27. Nov. 2025
·
Aufenthalt am 6 Nächte
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
8
Karla
15. Sept. 2025
·
Aufenthalt am 3 Nächte
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Reinigung
Viele Gäste finden die Zimmer sauber, aber mehrere Berichte erwähnen Staub unter den Betten, Schädlinge (Kakerlaken oder sogar einen Skorpion) und gelegentliche Schimmel- oder Wartungsprobleme. Die allgemeine Sauberkeit ist gemischt.
Ähnliche Gästebewertungen
8
Iris Adriana
28. Juli 2025
·
Aufenthalt am 3 Nächte
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
4
Yael
18. März 2025
·
Aufenthalt am 2 Nächte
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
8
Josefina
10. Sept. 2024
·
Aufenthalt am 11 Nächte
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
8
Camilla
4. Feb. 2026
·
Aufenthalt am 7 Nächte
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
8
ALEJANDRA
16. Jan. 2025
·
Aufenthalt am 4 Nächte
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
10
Maritza
22. Jan. 2024
·
Aufenthalt am 3 Nächte
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
10
Juan Roberto Esparza
15. Nov. 2024
·
Aufenthalt am 7 Nächte
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
8
IRENE
22. Nov. 2025
·
Aufenthalt am 2 Nächte
Personal amable, pero no estaba muy limpio
Personal amable, pero no estaba muy limpio
10
DAVID FUENTES
29. Okt. 2025
·
Aufenthalt am 3 Nächte
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
2
Leila
23. Aug. 2025
·
Aufenthalt am 1 Nacht
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Zimmer sind geräumig und komfortabel, viele mit Patios oder privaten Plunge Pools; die Betten sind im Allgemeinen beliebt. Zu den häufigen Nachteilen gehören ein instabiles WLAN und warmes Wasser, eine Klimaanlage, die in den Wohnbereichen zu kämpfen hat, gelegentlicher Straßenlärm und das Fehlen von Minibars im Zimmer.
Ähnliche Gästebewertungen
10
Emil
2. Nov. 2025
·
Aufenthalt am 15 Nächte
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
8
Imelda
1. Aug. 2025
·
Aufenthalt am 4 Nächte
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Claudia
7. Apr. 2025
·
Aufenthalt am 3 Nächte
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
6
Ivar
15. Feb. 2026
·
Aufenthalt am 1 Nacht
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Leanne
19. Feb. 2025
·
Aufenthalt am 5 Nächte
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Rodney
23. Jan. 2024
·
Aufenthalt am 14 Nächte
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
10
Ariel
4. Jan. 2026
·
Aufenthalt am 3 Nächte
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Julie
27. Feb. 2025
·
Aufenthalt am 7 Nächte
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Michael Francis
27. Nov. 2025
·
Aufenthalt am 6 Nächte
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Matthew Dionne
19. Apr. 2025
·
Aufenthalt am 3 Nächte
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Das Personal wird häufig als freundlich, aufmerksam und hilfsbereit beschrieben, mit einigen herausragenden Mitarbeitern an der Rezeption. Mehrere Bewertungen bemängeln jedoch eine wenig einladende Check-in-Prozedur, eine schlechte Problemlösung und zeitweise langsamen oder unterbesetzten Service.
Ähnliche Gästebewertungen
4
Jennifer S
18. Jan. 2026
·
Aufenthalt am 3 Nächte
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
2
Edgard
25. Dez. 2025
·
Aufenthalt am 1 Nacht
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
2
Edgard
1. Dez. 2025
·
Aufenthalt am 2 Nächte
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
6
Ivar
15. Feb. 2026
·
Aufenthalt am 1 Nacht
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Abigail
3. Aug. 2025
·
Aufenthalt am 3 Nächte
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
10
Carol
6. Nov. 2024
·
Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
10
Michael Francis
27. Nov. 2025
·
Aufenthalt am 6 Nächte
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Rodolfo
10. Nov. 2025
·
Aufenthalt am 9 Nächte
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
10
KARIN
16. Mai 2025
·
Aufenthalt am 6 Nächte
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
2
Leila
23. Aug. 2025
·
Aufenthalt am 1 Nacht
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Standort
Ruhige Gegend von Santiago, etwa 15-20 Gehminuten zum historischen Zentrum; der Mercado de Santiago ist in der Nähe. Viele fühlen sich tagsüber sicher, bevorzugen aber abends Fahrten, da die Straßen dunkel und ruhig sind.
Ähnliche Gästebewertungen
10
Oscar Raziel
13. Mai 2024
·
Aufenthalt am 1 Nacht
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
8
Claudia
7. Apr. 2025
·
Aufenthalt am 3 Nächte
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
10
Ellene
11. Feb. 2025
·
Aufenthalt am 1 Nacht
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
8
harinder
22. Aug. 2025
·
Aufenthalt am 4 Nächte
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
10
Leanne
19. Feb. 2025
·
Aufenthalt am 5 Nächte
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Mario
28. Nov. 2024
·
Aufenthalt am 2 Nächte
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
8
Julie
27. Feb. 2025
·
Aufenthalt am 7 Nächte
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Emmanuel
14. Feb. 2024
·
Aufenthalt am 1 Nacht
Cerca del Barrio de Santiago.
Cerca del Barrio de Santiago.
10
Michael Francis
27. Nov. 2025
·
Aufenthalt am 6 Nächte
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Paulo
20. Apr. 2025
·
Aufenthalt am 2 Nächte
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Das Frühstück ist im Allgemeinen gut, aber einfach (Eier, Obst, Kaffee), mit begrenzter Auswahl und manchmal kleinen Portionen; die Kaffeequalität variiert. Speisen und Bar-Service können eingeschränkt oder langsam sein, und das Restaurant ist manchmal außerhalb der Frühstückszeiten geschlossen.
Ähnliche Gästebewertungen
8
Lisette Acosta
3. Mai 2025
·
Aufenthalt am 3 Nächte
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
10
Karina
1. Dez. 2024
·
Aufenthalt am 6 Nächte
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
10
Ariel
4. Jan. 2026
·
Aufenthalt am 3 Nächte
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Christophe
2. Jan. 2025
·
Aufenthalt am 3 Nächte
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
10
Maria
8. Mai 2025
·
Aufenthalt am 3 Nächte
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
6
Esteban
27. Okt. 2024
·
Aufenthalt am 1 Nacht
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
10
Ralph
11. Jan. 2026
·
Aufenthalt am 3 Nächte
Everything was perfect. The breakfast was very good and the staff very nice.
Everything was perfect. The breakfast was very good and the staff very nice.
8
Karla
15. Sept. 2025
·
Aufenthalt am 3 Nächte
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
10
Santiago
19. Feb. 2025
·
Aufenthalt am 2 Nächte
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
10
sarai
23. Feb. 2026
·
Aufenthalt am 3 Nächte
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
8
Christian
22. Jan. 2026
·
Aufenthalt am 2 Nächte
Schönes kleines Hotel zentrumsnah mit schönen großen und modernen Zimmern
Schönes kleines Hotel zentrumsnah mit schönen großen und modernen Zimmern
10
Ryan
letzte Woche
·
Aufenthalt am 2 Nächte
This hotel was a rare gem in Mexico. The service was great. The room was amazing. I really enjoyed the pool. This was my favorite hotel in Mexico.
This hotel was a rare gem in Mexico. The service was great. The room was amazing. I really enjoyed the pool. This was my favorite hotel in Mexico.
10
Maria
4. Aug. 2026
·
Aufenthalt am 3 Nächte
Muy buena ubicación, personal muy servicial
Muy buena ubicación, personal muy servicial
10
Carla
21. Juli 2026
·
Aufenthalt am 3 Nächte
La habitación es grande y cómoda, el staff fue muy amable, recomendado.
La habitación es grande y cómoda, el staff fue muy amable, recomendado.
6
Mikkel
18. Juli 2026
·
Aufenthalt am 4 Nächte
Boede fire nætter. Fint hotel og poolen var nice. Hotellet ligger 1,5 km fra centrum i et kedeligt område. Morgenmaden var meget basic og ensformig. Så overvej ophold uden morgenmad og spis den på kaffebaren Galeron i stedet. Fik massage på hotellet og det var super. Vi havde et sygdomsuheld på lagnet, som skulle udskiftes helt og det blev vi opkrævet et ret højt gebyr for. Fik dog rabat, men det har vi alligevel ikke prøvet før.
Boede fire nætter. Fint hotel og poolen var nice. Hotellet ligger 1,5 km fra centrum i et kedeligt område. Morgenmaden var meget basic og ensformig. Så overvej ophold uden morgenmad og spis den på kaffebaren Galeron i stedet. Fik massage på hotellet og det var super. Vi havde et sygdomsuheld på lagnet, som skulle udskiftes helt og det blev vi opkrævet et ret højt gebyr for. Fik dog rabat, men det har vi alligevel ikke prøvet før.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 20:00
Vor 12:00
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Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-09-18: 80.93799534416198USD
- 2026-09-19: 87.78363270721435USD
- 2026-09-20: 87.88783138275146USD
- 2026-09-21: 88.3174843837738USD
- 2026-09-22: 90.08889692802428USD
- 2026-09-23: 89.6399082710266USD
- 2026-09-24: 88.32021907310485USD
- 2026-09-25: 92.07803281517029USD
- 2026-09-26: 89.61228089675903USD
- 2026-09-27: 88.4086932849884USD
- 2026-09-28: 92.31567030601501USD
- 2026-09-29: 93.96823780975342USD
- 2026-09-30: 94.1497878742218USD
- 2026-10-01: 103.70136527023315USD
- 2026-10-02: 103.70136527023315USD
- 2026-10-03: 99.48998752555846USD
- 2026-10-04: 104.19897354812622USD
- 2026-10-05: 102.986182654953USD
- 2026-10-06: 108.20662570266722USD
- 2026-10-07: 104.4165478855133USD
- 2026-10-08: 108.29336443862914USD
- 2026-10-09: 108.29336443862914USD
- 2026-10-10: 108.15687539291382USD
- 2026-10-11: 104.4165478855133USD
- 2026-10-12: 104.4165478855133USD
- 2026-10-13: 104.4165478855133USD
- 2026-10-14: 114.37902988357543USD
- 2026-10-15: 104.4165478855133USD
- 2026-10-16: 104.4165478855133USD
- 2026-10-17: 105.84691311607361USD
- 2026-10-18: 109.02900463371276USD
- 2026-10-19: 101.5558174243927USD
- 2026-10-20: 107.01980559310913USD
- 2026-10-21: 99.97210799560547USD
- 2026-10-22: 104.87312705841063USD
- 2026-10-23: 104.53842562637328USD
- 2026-10-24: 104.83850519027709USD
- 2026-10-25: 99.97210799560547USD
- 2026-10-26: 105.22407009086608USD
- 2026-10-27: 99.97210799560547USD
- 2026-10-28: 104.87312705841063USD
- 2026-10-29: 101.19323443222045USD
- 2026-10-30: NO DATA
- 2026-10-31: 119.26534999122619USD
- 2026-11-01: 133.76504095573424USD
- 2026-11-02: 106.20279962539672USD
- 2026-11-03: 106.20279962539672USD
- 2026-11-04: 105.13173050079345USD
- 2026-11-05: 104.87312705841063USD
- 2026-11-06: 96.45656844520568USD
- 2026-11-07: 97.18558227767944USD
- 2026-11-08: 97.18558227767944USD
- 2026-11-09: 104.83850519027709USD
- 2026-11-10: 96.80896647262573USD
- 2026-11-11: 98.08909909057617USD
- 2026-11-12: 104.53842562637328USD
- 2026-11-13: 101.33550839767456USD
- 2026-11-14: 105.20088658676147USD
- 2026-11-15: 120.89926551132201USD
- 2026-11-16: 104.51823976249695USD
- 2026-11-17: 97.18558227767944USD
- 2026-11-18: 118.98479891395569USD
Die Gäste erhalten innerhalb von 24 Stunden vor der Anreise per E-Mail Hinweise zum Check-in. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten und Bargeld.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Der Pool ist von 10:00 Uhr bis 21:00 Uhr geöffnet.
- Für Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dich dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- In dieser Unterkunft sind Haustiere nur in bestimmten Zimmern erlaubt. Daneben sind noch weitere Einschränkungen in Bezug auf Haustiere zu beachten (zusätzlich anfallende Kosten sind im Abschnitt „Gebühren“ aufgeführt). Die Mitnahme eines Haustieres muss grundsätzlich direkt mit der Unterkunft abgeklärt werden. Die Kontaktinformationen findest du auf der Buchungsbestätigung.
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
- Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
- Gebühr für Haustiere: 350 MXN pro Haustier, pro Nacht
- Assistenztiere sind von den Gebühren ausgenommen
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Restaurant
Pool
Nichtraucher-Zimmer
Zimmerservice
Informationsschalter für Ausflüge
Reinigung
Dienstleistungen
Informationsschalter für Ausflüge
Reinigung
Bankett-Ausstattung
Safe
Gepäckaufbewahrung
Concierge Services
Aktivitäten
Pool
Garten
Pool im Freien
Gartenmöbel
Pool (Seasonal Outdoor)
Terrasse
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Massage
Spa & Wellness Center
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Internet
Kostenloses W-LAN