MOOSEJAW INN

The 1st room was so dirty and things were falling apart!! You can hear people snoring in the next room beside you. There was black mold in the room from the were the baseboards were coming off. Went and asked to be moved and the 2nd room was ok. Still kinda dirty but doable. The pool area is so unsave and needs big time upgrades. Would not recommend this one place to anyone

For an econ hotel it was okay. Only disappointment was that the pool way to cold and hot tub did not work at all just a big bathtub.

Property shows very heavy signs of wear and tear everywhere marked up walls, plaster broke away on lots of corners, carpet heavy wear, vinyl in washroom stained made it look dirty, shower head half plugged, pool area lots of tile pieces missing partial patching and hot tub missing drain cover with clear plex glass cover over 6 inch hole looked like you could step into the hole, by bottom step in hot tub was a bunch of litter? Grote and tile crud, wood hand rail by tub real wobbly. On good note bed was comfortable and room was quiet from outside noise.

The bed was comfortable and clean. But the room was very dated. Bathtub needed to be replaced, sink was partially clogged, cigarettes all over outside the door. Smelled like old cigarettes inside the room until aired out. Pool was very old and smelled very very strong of chlorine. Definitely needs to be updated. But I only needed it for a quick one night stay on my way home so good for a cheap stay. But next time I’ll pay a few extra dollars to go somewhere else.

Venue needs major investment. The pool area does not reflect the photos. Another guest and daughter pointed out to us to watch out for leaky roof above pool leaking into the pool. And the leaky entrance door to slippery pool area. Room was super hot as did not want to run aircon due to unit being old and filthy inside. Had concerns about water supply due to age and condition of the building. Was cheap but hotel badly needs investment.

We purposely booked this property because they said there was a hot tub. There is a tub with lukewarm water and no jets. The pool is ice cold the place is falling apart. It’s disgusting filthy I can’t say enough I would never stay here again. And to top it off, there is no battery in the smoke detector

The place is a little dated yet kinda nice. Pool area gets the same rating, although you want to know it has a heated 1ft deep area for little kids. Room was ok. Breakfast though simple was actually nice.

I was pleasantly surprised! The staff were welcoming and friendly, the room was clean, and the pool was great. We had a poolside room and the only downside was the humidity but with the air conditioner on, it was comfortable and cool. The bed was a little too soft for my liking but we managed. I stayed with my 5 year old and we had a blast! He asked if we could go back again next time!

Photos of pool area are probably ten years old. Actual pool is not in working order and the pool area is very run down. Would not recommend staying here with a family.

Hot tub out of order expedia didnt tell us never

Needed just a place to sleep overnight while on the road and stayed in one of the motel rooms. Not expecting anything fancy at all and the room would have been passable if clean (it wasn't). Had to kill a couple dozen houseflies, plus some other kind of small bug and were unhappy with the cleanliness of the bathroom. Unfortunate.

The rate was fair for the room. The room was quite dirty, especially under the beds, as it had not been vacuumed under there. The base board heaters were very dusty. The beds and the bathroom were clean, though. There was no smoke alarm! The room was very cold, and there was no thermostat to adjust. The WIFI was not working. We were very disappointed, and will never stay there again! The description on the website was not accurate. We didn’t use the pool, so no comments about that.

The hotel is very old and dated, I am ok with that, other than the bedding was dirty, there was garbage under the bed, and mold/old food in the fridge. This location is not for someone who wants clean.

Check in was ok. When we opened the door to the room we got blasted with crazy heat and smell. The room stinks. Very old and previously smoked in. The bathroom was clean with the exception of the tub. There is such a build up it will need some serious scrubbing but it can certainly be cleaned better than it is. We wouldnt even use it. The mattress as so old/soft that when we sat on the bed, we sunk. I had a horrible sleep and was up half a dozen times in the night. By 6am my back hurt so bad that I had an upset stomach too. I couldn't even lay down anymore. When we went toxhexk out and try the continental breakfast there was a sign on the door to a black room that says breakfast is only 8-9, not 7-9 as listed in the description. I would not recommend this Inn to anyone and we will not be back!

Hotel is not clean, shower in room was terrible would not want to step foot in it. We did not stay the night asked for refund. Attendant said they can only process refund in morning after check out and they had inspected the room.

It was the most unpleasant experience ever! (I have several pictures. ) Very poor replies from management/ owner. Offered half my money back but didn't answered any of my questions. The room was very dirty along with mouse feces, spiders, dirty rugs.Not wheelchair accessible like I confirmed by telephone directly with Inn.Not one grab bar in bathroom that was not wheelchair accessible. The employee knew when she gave us the room. We didn't stay long after check-in due to a commitment there for it was after midnight and early am when most problems were discovered! Yes I used both beds as the first one is where I met a spider I then moved to the other bed using only the sheet, as the other blankets looked old and had a very sticky surface. This is why management doesn’t want to refund full amount as we used the room! Coffee pot and serving tray was dusty and extremely dirty. Broken pavement near entrance to room made it non accessible for myself confined to a wheelchair. Every hotel manger should be aware of the Disabilities Act. Yes I booked with Expedia but being my first time I phoned the Inn directly a few days prior to our stay( another reason for not refunding full amount). I would love to share pictures with you. Very poor first impression of a beautiful city Moose Jaw

Worn and run down furniture and carpet. Had rat droppings.

Room was dirty and uncomfortable. Impossible to regulate temperature. Service desk was unmanned most of the time and the pool was stagnant with green water. All carpeting was lumpy, uneven, and unsafe. Couldn’t wait for my apartment to become available to move in.

It was disgusting full of bed bugs I videoed flies and mouse dropping every where Highly Don’t recommend this place

Exceptional Dirty will never stay there again. Entire volleyball team team packed up and left after one of two nights. Be nice to get a refund of some kind not only was the room very dirty so was the bedding covered in what looked like blood stains and also garbage still in the room

Room was clean, smelled musky, but after turning on air conditioner smell eased up alot. Hallways, stairs and landing needed vacuuming. Was an ok place for one night stay.

Could use an update but very friendly staff. Air conditioning wasn't working properly. Beds saggy

The air conditioner in our room was not working and the room, was extremely hot. And the room also needed work.

The rate was fair for the room. The room was quite dirty, especially under the beds, as it had not been vacuumed under there. The base board heaters were very dusty. The beds and the bathroom were clean, though. There was no smoke alarm! The room was very cold, and there was no thermostat to adjust. The WIFI was not working. We were very disappointed, and will never stay there again! The description on the website was not accurate. We didn’t use the pool, so no comments about that.

Staff were lovely and helpful. No windows in room, so had a bit of a funky smell. Bathroom had a dirty look, and shower head/tap dripped all night. Bed was lovely, but aircon didn’t work very well.

I was pleasantly surprised! The staff were welcoming and friendly, the room was clean, and the pool was great. We had a poolside room and the only downside was the humidity but with the air conditioner on, it was comfortable and cool. The bed was a little too soft for my liking but we managed. I stayed with my 5 year old and we had a blast! He asked if we could go back again next time!

This property is located near the highway. It is older and some improvements have been made. The room was small and full of furniture making it feel claustrophobic. The bed mattress was comfortable but I used my own comforter because the blanket did not feel cozy. The room allowed for a good sleep but the prairie wind whistled under the door. Had it been winter, there may have been a snowdrift in my room when I woke up.

Room was very noisy. Water swishing constantly. Also not well sound proofed so, intimate sounds from other rooms

Old , run down. Mattress and pillows were probably new at one time ( probably the 1950's). But for $89/night plus taxes shouldn't expect much. Stayed in worse places. Sometimes cheap is t always best.

Older motel - could use some updating. Not bad for the price. Very basic breakfast bar. We had a very noisy air condition unit. Eventually changed rooms -- new room ok.

Staff are welcoming and helpful.

This stay over the same hotel a week ago was a good improvement. We complained after our first stay and the hotel responded well.

Staff are terrible tried to double charge me for staying there had to argue with the manager just to get the correct money back… don’t stay in this dump!!

We booked a King Room (website said 2 rooms available) on the day of,l at 4 pm (well after checkout) and an hour before we were to arrive at 9pm we received a call from Suvinker (she at first refused to give me her name). At first she said the King room we booked had a leaking toilet and would put us in a double bed at no extra cost (which was cheaper online?!). Then when I asked her when they discovered that issue, she said her management told her to call us. Then advised us that someone else had checked in and they noticed the toilet running. None of the stories made any sense and I asked to speak to management. She noted they were not there and I couldn't speak to them, when I asked how they just told her to call us when they were let there, she pretended not to understand. It was bizarre. I asked for a call back (it's now been well over 24 hours and no call). I then said we wanted a refund and she said she wasn't authorized to provide one, to which I advised her that the property was in breach of contract as I paid for a King Suite which was not going to be provided. She then said if I called Expedia she wouldn't refute the charge. I told her I was driving to Moosejaw and I wanted her to call Expedia herself and have our money refunded. She advised that was against their policy and wouldn't do it. We called and Expedia was amazing and refunded. This whole experience reeked of an overbooking to which they decided to lie about. Worst customer service ever.

The front deak staff was courteous and welcoming, answered questions and addreessed issues promptly.

Day check in staff was great and very pleaseant.Morning person who was in charge of breakfast acted like a police person when it came to the complimentary breakfast, and it was very skimpy.

No one was in the office when we were checking in. Had to wait for a while. The cofffee maker didn't work too well, it leaked a lot. Musty smell in the room and highways

very friendly

Rooms and pool area were very clean and service from owner and staff was great.

Couldn’t get the wifi working a nobody is at the desk to pick up the phone. Frustrating!

right off the highway and close drive to downtown area

Easy to find and close to where we had to be

A little far from food options. Room was clean internet was good. Hard to access because of road construction.

We were contacted by the staff to see if we would be checking in after 10 pm. We had estimated between 10 & 11 and they assured us that if we called back then someone would be available at the desk to check us in. This process was quick. Good value for the price. Rustic decor but clean. Bed was very comfortable, room temperature was perfect and lots of hot water for showers.

Older property, clean, friendly staff. Could use some upgrades. Located in an industrial area. Allows pets though.

Very hard to find, otherwise good

Great location

Pool area is nice, friendly staff, quiet area (because it’s in the middle of industrial area) the lock on the door going to the pool didn’t work and the rug by the ac was soaked. Some of the outlets didn’t work so that was inconvenient but not the end of the world. It’s a slight upgrade from a motel 6

Very conveniently located for access to main st and trans-Canada

Property is located in the community's industrial area. The hotel was probably quite nice at one time but has had little or no regular maintenance. It's very run down. Roads were poor during my trip and I was running late. Hotel staff actually called me at 8:30 pm to ask if I was still coming. I got the definite impression that checkin hours are limited.

Continental breakfast was horrible

Very small pool picture deceiving. Breakfast was a joke,handed one muffin and choice if either one glass of either apple or orange juice.

Would have highly recommended if the restaurant and bar were open,but other than that we had a nice stay. Oh and the pool is very warm but good

Everything was clean guiet. Breakfast was simple ceresl toast muffins yogurt fruit

Restaurant permanently closed, no lounge, no stir sticks for coffee, shower water pressure is non existant, drain plug for bath is broken, beds are too small, air conditioner sounds like a boeing 747......etc

Great continental breakfast.

My child and i stayed here for the simple fact that the pictures of the Inn showed that there was a restaurant and bar area. My daughter and i left our event to go to the inn at supper time to check in and have supper. I ask the front desk lady where rhe restaurant is and she said, oh we dont have one youll have to go downtown to eat... For one, I didnt bring my vehicle my wife dropped us off at our weekend long event and for two we had a limited budget so we couldnt afford a cab to go to eat elsewhere nor could we afford skips ridiculous fees. Please change your photos on your website and google or provide the information to expedia that you have no amenities as thats false advertising. The beds were like clouds.

The price was right. Good parking. There was a odour in the building when we entered, as well as in our room. The room was ok. The bathroom was filthy, and the shower was so moldy and crusty I would never step into it. as well as dripping every second, the whole weekend we were there. That also caused water to leak out and make puddles on the bathroom floor so we had to put a towel across the front to keep the floor dry. The breakfast was only put out at 8 when lots of people are already gone.

Breakfast was pathetic. A bare minimum at best. Clean but next to nothing there. It was poorly refilled.

Not a bad place to stay, but could not get the free wi-fi and the dining room is only open for two hours in the morning.