Marvic Hotel Boutique
From
44 US$
/ noche
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From
44 US$
/ noche
Acerca de esta propiedad
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Encontrarás también conexión a Internet wifi gratis y servicios de conserjería. Encontrarás además servicio de celebr...
Servicios
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Encontrarás también conexión a Internet wifi gratis y servicios de conserjería. Encontrarás además servicio de celebración de bodas y una sala de estar compartida.
Servicios empresariales
Tendrás check-in exprés, check-out exprés y un servicio de recepción las 24 horas a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 28 habitaciones con aire acondicionado y Smart TV. Las camas cuentan con colchones Tempur-Pedic, edredón de plumas y ropa de cama de alta calidad para descansar plácidamente. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El cuarto de baño está provisto de ducha, artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Marvic Boutique Hotel se encuentra en pleno centro de Playa del Carmen, a 3 min a pie de Playa Mamitas y a 6 min de Playa principal de Playa del Carmen. Además, este hotel se encuentra a 1 km de Quinta Avenida y a 3 km de Terminal marítima de Playa del Carmen.
Qué hay cerca
Playa Mamitas(0.1 millas)
Playa principal de Playa del Carmen(0.3 millas)
Playa Coco(0.3 millas)
Playa Avenida Colosio(0.3 millas)
Super Chedraui Selecto Avenida 10(0.4 millas)
Quinta Avenida(0.5 millas)
Estadio Mario Villanueva Madrid(0.5 millas)
Centro comercial Quinta Alegría(0.7 millas)
Muelle de Navega(0.8 millas)
Centro comercial Calle Corazón(0.9 millas)
Playa 88(1 millas)
Iglesia de Guadalupe(1 millas)
Calle 12(1 millas)
Parroquia de Nuestra Señora del Carmen(1 millas)
Playa del Carmen Lighthouse(1.1 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(22.1 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(34.1 millas)
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Cambio de divisas
Ubicación
Calle 44 manzana 144 lote 18 entre avenida 5 y avenida 10, Zazil-ha, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Mamitas (0.1 millas)
Playa principal de Playa del Carmen (0.3 millas)
Playa Coco (0.3 millas)
Playa Avenida Colosio (0.3 millas)
Super Chedraui Selecto Avenida 10 (0.4 millas)
Quinta Avenida (0.5 millas)
Opciones de habitación
4
Deluxe Room, 2 Double Beds with No View
2 Camas Dobles
Capacidad: 4
183 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación doble superior, 1 cama de matrimonio grande
1 Cama Doble Extragrande
Capacidad: 2
269 ft²
BalcónZona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
7
Suite estudio exclusiva, varias camas
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 6
1615 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Cocina americana
4
Suite estudio Deluxe, 1 cama King sin vista
1 Cama Doble Extragrande
Capacidad: 2
646 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Cocina americana
4
Habitación Deluxe, 1 cama de matrimonio grande
1 Cama Doble Extragrande
Capacidad: 2
142 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
6
Suite estudio Deluxe
2 Camas Dobles
Capacidad: 4
646 ft²
Zona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Cocina americana
7
Habitación doble superior, 2 camas dobles
2 Camas Dobles
Capacidad: 4
269 ft²
BalcónZona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
Reseñas de los huéspedes sobre Marvic Hotel Boutique
8
Muy bueno
Basado en 552 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Marvic Boutique Hotel, los viajeros elogian su ubicación céntrica y accesible a pie, cerca de la Quinta Avenida, y su personal generalmente amable y servicial, aunque las experiencias varían, con problemas de mantenimiento recurrentes e instalaciones desgastadas que moderan el buen valor que ofrece.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Opiniones de los huéspedes
En el Marvic Boutique Hotel, los viajeros elogian su ubicación céntrica y accesible a pie, cerca de la Quinta Avenida, y su personal generalmente amable y servicial, aunque las experiencias varían, con problemas de mantenimiento recurrentes e instalaciones desgastadas que moderan el buen valor que ofrece.
Muchos huéspedes encontraron las habitaciones limpias y cómodas, y algunos apreciaron las cocinas o las distribuciones espaciosas. Sin embargo, se repiten los comentarios sobre la baja o inconsistente presión y temperatura del agua, el Wi-Fi poco fiable, las habitaciones pequeñas o sin ventanas, y el ruido procedente de los pasillos o de la vida nocturna cercana. Las condiciones de la piscina y la terraza en la azotea varían de básicas a cerradas por mantenimiento, y varios críticos desaprobaron los depósitos o cargos adicionales (por ejemplo, por ropa de cama manchada) y la falta de restaurante o aparcamiento en el hotel. Espere una estancia sencilla y bien ubicada cuando el valor y la ubicación sean más importantes que las comodidades completas o la consistencia.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
La piscina y la terraza en la azotea a menudo necesitan mantenimiento, con informes de tablas sueltas o desgastadas, asientos limitados o cierres temporales; algunos huéspedes las encontraron limpias y utilizables. Varias reseñas también señalan la falta de aparcamiento en el hotel y la ausencia de restaurante o servicio.
Reseñas de huéspedes relacionadas
8
Evan
17 feb 2025
·
Se alojó 1 noche
Has the things you'll need for a simple stay. Has a stove-top and microwave. The pool on the roof is a nice touch. It's getting some wear and tear since I was here when it opened 5 years ago.
Has the things you'll need for a simple stay. Has a stove-top and microwave. The pool on the roof is a nice touch. It's getting some wear and tear since I was here when it opened 5 years ago.
6
Tiaja
20 may 2025
·
Se alojó 4 noches
A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night
A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night
10
RAFAEL DE JESUS IPINA
7 ago 2023
·
Se alojó 1 noche
NO TIENE ESTACIONAMIENTO PORQUE NO QUIEREN; BIEN PUEDEN HACER UN CONVENIO CON ALGÚN ESTACIONAMIENTO PUBLICO PARA SUS HUESPEDES.
NO TIENE ESTACIONAMIENTO PORQUE NO QUIEREN; BIEN PUEDEN HACER UN CONVENIO CON ALGÚN ESTACIONAMIENTO PUBLICO PARA SUS HUESPEDES.
4
Alister
12 mar 2025
·
Se alojó 14 noches
This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances. From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times. Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs. I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect. The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns. Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay. In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe
This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances. From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times. Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs. I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect. The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns. Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay. In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe
6
JUAN
14 ago 2023
·
Se alojó 1 noche
The rooms have no mini fridge, they don’t lend you a bbq grill by the pool and they don’t volunteer any information about where to store cold food or anything else for that matter. No private parking, you need to pay outside or it will be tire locked by the police. Only three Sun beds and wifi keeps going off.
The rooms have no mini fridge, they don’t lend you a bbq grill by the pool and they don’t volunteer any information about where to store cold food or anything else for that matter. No private parking, you need to pay outside or it will be tire locked by the police. Only three Sun beds and wifi keeps going off.
6
Thomas
8 dic 2024
·
Se alojó 3 noches
Located on the quieter end of fifth avenue. May not suit those wanting easy access to the party areas. Main criticism would be that the sun deck on the roof was out of use. This meant there was no where to sit in the sun by the pool. As this was the main reason I booked the place, it was a bit disappointing.
Located on the quieter end of fifth avenue. May not suit those wanting easy access to the party areas. Main criticism would be that the sun deck on the roof was out of use. This meant there was no where to sit in the sun by the pool. As this was the main reason I booked the place, it was a bit disappointing.
6
Patric
10 ene 2026
·
Se alojó 17 noches
Ok hotell, room good but bathroom had a bit more to offer. Pool and roofterrace must be renovated We was charged for dirty linnen, very very bad since an accident easily can happen! 1750 pesos….NOT OK 👎
Ok hotell, room good but bathroom had a bit more to offer. Pool and roofterrace must be renovated We was charged for dirty linnen, very very bad since an accident easily can happen! 1750 pesos….NOT OK 👎
8
Nilson
10 ago 2023
·
Se alojó 10 noches
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
8
Sophie
23 mar 2024
·
Se alojó 7 noches
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
10
Karla
29 mar 2024
·
Se alojó 3 noches
Excelente ubicación y muy bonito. El único inconveniente es que no tiene estacionamiento.
Excelente ubicación y muy bonito. El único inconveniente es que no tiene estacionamiento.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones sobre la limpieza son variadas: muchos describen las habitaciones y las zonas comunes como limpias, mientras que otros informan de ropa de cama y toallas manchadas, moho u olores a humedad, y baños no limpiados a fondo. También aparecen problemas de mantenimiento como la poca agua caliente o los cortes de agua.
Reseñas de huéspedes relacionadas
6
Hans
29 dic 2024
·
Se alojó 1 noche
The property is well located. It’s okay in general but the cleaning has to be improved. The bathroom walls and the floors were really dirty. We booked a room for only one night and it was an inside room with views to the hallway. Dark and no natural air.
The property is well located. It’s okay in general but the cleaning has to be improved. The bathroom walls and the floors were really dirty. We booked a room for only one night and it was an inside room with views to the hallway. Dark and no natural air.
8
Henrik Forvik
28 feb 2026
·
Se alojó 3 noches
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
10
MIGUEL ANGEL
4 dic 2025
·
Se alojó 9 noches
Room was clean, staff very professional and helpful. Location is great
Room was clean, staff very professional and helpful. Location is great
8
Janet
18 nov 2025
·
Se alojó 4 noches
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
4
Ana
12 feb 2024
·
Se alojó 2 noches
The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.
The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.
2
pedro
26 jul 2024
·
Se alojó 1 noche
Mal estado la propiedad. Buna ubicacion perp sucio mal pex
Mal estado la propiedad. Buna ubicacion perp sucio mal pex
10
Leonardo
8 ene 2026
·
Se alojó 2 noches
El hotel céntrico y muy limpio
El hotel céntrico y muy limpio
2
Nicolina Elisabeth
12 mar 2025
·
Se alojó 13 noches
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
2
Robert
21 mar 2024
·
Se alojó 7 noches
We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.
We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.
8
Jacqueline
21 dic 2023
·
Se alojó 14 noches
Entspricht keiner 4 Sterne Kategorie, eher 3. Sterne. Handtücher und Bettwäsche hatten überwiegend schmutzige Flecke. Es wurde jeden Tag gereinigt und die Handtücher und auch ggf. Bettwäsche gewechselt Bett sehr bequem. Zentrale Lage und Personal immer freundlich .
Entspricht keiner 4 Sterne Kategorie, eher 3. Sterne. Handtücher und Bettwäsche hatten überwiegend schmutzige Flecke. Es wurde jeden Tag gereinigt und die Handtücher und auch ggf. Bettwäsche gewechselt Bett sehr bequem. Zentrale Lage und Personal immer freundlich .
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones varían de diminutas o sin ventanas a de tamaño adecuado, y algunas unidades ofrecen cocinas o balcones. Espere colchones duros en algunas de ellas, ruido variable procedente de los pasillos o bares cercanos y, con frecuencia, un Wi-Fi poco fiable; varios huéspedes también echaron de menos un mini-frigorífico.
Reseñas de huéspedes relacionadas
8
Carla Patricia
6 sept 2023
·
Se alojó 2 noches
Rooms don't have windows.
Rooms don't have windows.
6
Eliana
23 ene 2026
·
Se alojó 2 noches
Quarto apertado para família, mas boa localização
Quarto apertado para família, mas boa localização
6
Ruth Sofia
9 ene 2023
·
Se alojó 2 noches
La habitación que nos dieron era muy pequeña, sin ventilación ni luz natural, y estaba en la primera planta, se escuchaba todo lo que pasaba en recepción. El internet funcionaba muy mal, tanto en la habitación como en recepción.
La habitación que nos dieron era muy pequeña, sin ventilación ni luz natural, y estaba en la primera planta, se escuchaba todo lo que pasaba en recepción. El internet funcionaba muy mal, tanto en la habitación como en recepción.
8
Teala
17 oct 2024
·
Se alojó 1 noche
Enjoyed the stay, But the room was much smaller than what I thought we were renting based on the pictures online. Orbitz should do a better job showing all of the rooms available not just the really nice ones.
Enjoyed the stay, But the room was much smaller than what I thought we were renting based on the pictures online. Orbitz should do a better job showing all of the rooms available not just the really nice ones.
4
Maria
10 dic 2025
·
Se alojó 7 noches
We had a window facing a wall :( so we did not get any daylight at all. Water pressure in the toilet was really bad, multiple times it did not flush at all. staff was very helpful and friendly which was the only thing we really liked. Pool was kind of cold. There are water coolers on each floor which is also helpful since you can’t drink tap water here.
We had a window facing a wall :( so we did not get any daylight at all. Water pressure in the toilet was really bad, multiple times it did not flush at all. staff was very helpful and friendly which was the only thing we really liked. Pool was kind of cold. There are water coolers on each floor which is also helpful since you can’t drink tap water here.
8
Douglas
12 mar 2023
·
Se alojó 2 noches
Definitely not sound proof, or even close. Not that I really believed that statement anyway. Great Staff, very friendly and helpful.
Definitely not sound proof, or even close. Not that I really believed that statement anyway. Great Staff, very friendly and helpful.
6
Paul
21 jun 2023
·
Se alojó 4 noches
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
10
Luis
26 nov 2023
·
Se alojó 1 noche
Rooms are tiny but very cozy and well designed
Rooms are tiny but very cozy and well designed
2
Ana
18 feb 2025
·
Se alojó 3 noches
The only good thing about this hotel is the staff that are helpful and friendly. When we arrived our bedsheets were dirty, they did exchange them. We stayed in a room with a balcony but you could hear all the street noise and live bands well into the night. The balcony lights do not turn off, all that light comes into the room so it’s like daylight all the time. We tried to block the bright lights from the balcony but it still entered the room from the corners. Although it’s low cost hotel close to 5th avenue, I would not recommend staying here, it was not restful or peaceful stay.
The only good thing about this hotel is the staff that are helpful and friendly. When we arrived our bedsheets were dirty, they did exchange them. We stayed in a room with a balcony but you could hear all the street noise and live bands well into the night. The balcony lights do not turn off, all that light comes into the room so it’s like daylight all the time. We tried to block the bright lights from the balcony but it still entered the room from the corners. Although it’s low cost hotel close to 5th avenue, I would not recommend staying here, it was not restful or peaceful stay.
10
Jan Helge
22 ene 2023
·
Se alojó 13 noches
Lite hotell som viste seg å ligge perfekt til i forhold 5tn og samtidig skjermet fra musikken som spilles i 5th. Vi følte oss veldig trygg på hotellet. Rommet flott og er helt slik man ser det på bildene på Hotels.com Vi savnet kjøleskap, som var et savn. Litt lytt og spesielt ut i korridorene. Bassenget på toppen testet vi ikke men så flott ut. Anbefales opphold her. Bestiller du drosje gjennom hotellet så må du påse at sjåføren dukker opp på flyplassen. Det skjedde med oss da flyet var forsinket og vi fikk et gebyr for ikke oppmøte.
Lite hotell som viste seg å ligge perfekt til i forhold 5tn og samtidig skjermet fra musikken som spilles i 5th. Vi følte oss veldig trygg på hotellet. Rommet flott og er helt slik man ser det på bildene på Hotels.com Vi savnet kjøleskap, som var et savn. Litt lytt og spesielt ut i korridorene. Bassenget på toppen testet vi ikke men så flott ut. Anbefales opphold her. Bestiller du drosje gjennom hotellet så må du påse at sjåføren dukker opp på flyplassen. Det skjedde med oss da flyet var forsinket og vi fikk et gebyr for ikke oppmøte.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal recibe elogios generalizados por su amabilidad, capacidad de respuesta y ayuda, y varios huéspedes señalan cambios de habitación rápidos o asistencia. Sin embargo, varias reseñas mencionan depósitos y cargos adicionales (por ejemplo, por ropa de cama manchada) y frustraciones ocasionales con el registro de entrada, el reembolso o la comunicación.
Reseñas de huéspedes relacionadas
10
Carolina
18 feb 2026
·
Se alojó 4 noches
Good value for the money! Fantastic staff and service! Love the location, very convenient
Good value for the money! Fantastic staff and service! Love the location, very convenient
2
Elizabeth
26 dic 2023
·
las instalaciones muy bien, solo que si tuve una mala experiencia; mi niño por accidente tiro café en una de las camas, se mancharon las sabanas y el cubre colchón, al hacer check out, la camarera saco las sabanas y en recepción las exhibieron para cobrarnos por el daño causado diciendo que al lavarlas no se les iba a quitar la mancha, lo cual, consideramos que es un abuso, ya que una macha de cafe si se quita. Nos cobraron $985.00 por el daño causado. En ningún hotel nos habían cobrado un deposito de $1000.00 al ingreso ni mucho menos un impuesto de $200.00 adicional. Tuve que pagar todo esto debido a que llevaba prisa para salir y tomar un vuelo. No recomiendo hospedarse en este hotel.
las instalaciones muy bien, solo que si tuve una mala experiencia; mi niño por accidente tiro café en una de las camas, se mancharon las sabanas y el cubre colchón, al hacer check out, la camarera saco las sabanas y en recepción las exhibieron para cobrarnos por el daño causado diciendo que al lavarlas no se les iba a quitar la mancha, lo cual, consideramos que es un abuso, ya que una macha de cafe si se quita. Nos cobraron $985.00 por el daño causado. En ningún hotel nos habían cobrado un deposito de $1000.00 al ingreso ni mucho menos un impuesto de $200.00 adicional. Tuve que pagar todo esto debido a que llevaba prisa para salir y tomar un vuelo. No recomiendo hospedarse en este hotel.
10
MIGUEL ANGEL
4 dic 2025
·
Se alojó 9 noches
Room was clean, staff very professional and helpful. Location is great
Room was clean, staff very professional and helpful. Location is great
8
Janet
18 nov 2025
·
Se alojó 4 noches
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
10
Brittany
24 mar 2024
·
Se alojó 7 noches
This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.
This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.
4
juvenal
4 abr 2024
·
Se alojó 5 noches
tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.
tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.
2
David Alejandro
22 abr 2023
·
Se alojó 2 noches
Fue muy mala la recepción, piden un deposito que no esta mencionado, la persona que me recibio con pesima actitud y no me dieron el ascenso que dice que tengo por ser VIP, el cuarto muy pequeño, nada que ver con la imagen
Fue muy mala la recepción, piden un deposito que no esta mencionado, la persona que me recibio con pesima actitud y no me dieron el ascenso que dice que tengo por ser VIP, el cuarto muy pequeño, nada que ver con la imagen
8
Noemie
6 ene 2025
·
Se alojó 5 noches
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
2
Cristian
28 feb 2023
·
Se alojó 1 noche
Todo era casi normal solo que la recepción aveces no estaba y si necesitabas la llave de tu cuarto tenías que esperarla porque no te daban más, además que si pierdes la tarjeta te la cobran (weeeei la neta este hotel quiere sacar dinero de todo) porque en ningún hotel masomenos hacen eso pero bueno, este ya lo catalogué comió hotel de mala muerte y es por lo siguiente: cuando me acercaba a hacer el check out se acerca a mi el recepcionista y me dice “buenas tardes señor, ¿check out?” Y yo le contesté “claro” y me dice “hay un pequeño problema señor, lo qué pasa es qué hay una sábana manchada (era sangre porque me estuve jugando una costra y no me di cuenta que me empezó a sangrar) y por el hecho de que se va a mandar a lavar se le tienen que cobrar $700 pesos” y le dije “sabes qué? No voy a pagar nada y me dice “pues usted firmó el contrato de conformidad al entrar al hotel” pues si pero no sé estipuló ese punto o que hayan dicho alguna alerta para estimular al huésped a leer un nuevo punto por si se rompe. Así que tengan cuidado con este hotel de mala muerte.
Todo era casi normal solo que la recepción aveces no estaba y si necesitabas la llave de tu cuarto tenías que esperarla porque no te daban más, además que si pierdes la tarjeta te la cobran (weeeei la neta este hotel quiere sacar dinero de todo) porque en ningún hotel masomenos hacen eso pero bueno, este ya lo catalogué comió hotel de mala muerte y es por lo siguiente: cuando me acercaba a hacer el check out se acerca a mi el recepcionista y me dice “buenas tardes señor, ¿check out?” Y yo le contesté “claro” y me dice “hay un pequeño problema señor, lo qué pasa es qué hay una sábana manchada (era sangre porque me estuve jugando una costra y no me di cuenta que me empezó a sangrar) y por el hecho de que se va a mandar a lavar se le tienen que cobrar $700 pesos” y le dije “sabes qué? No voy a pagar nada y me dice “pues usted firmó el contrato de conformidad al entrar al hotel” pues si pero no sé estipuló ese punto o que hayan dicho alguna alerta para estimular al huésped a leer un nuevo punto por si se rompe. Así que tengan cuidado con este hotel de mala muerte.
8
Sophie
23 mar 2024
·
Se alojó 7 noches
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación muy conveniente, justo cerca de la Quinta Avenida, a poca distancia de playas, restaurantes y tiendas. Varios huéspedes advierten sobre el ruido nocturno procedente de los locales cercanos o de las habitaciones orientadas al frente; a algunos les pareció más tranquilo el lado trasero o la zona norte.
Reseñas de huéspedes relacionadas
10
ERIC
4 dic 2025
·
Se alojó 4 noches
Todo muy bien , excelente ubicación
Todo muy bien , excelente ubicación
10
Carolina
18 feb 2026
·
Se alojó 4 noches
Good value for the money! Fantastic staff and service! Love the location, very convenient
Good value for the money! Fantastic staff and service! Love the location, very convenient
6
Lauren
4 mar 2025
·
Se alojó 6 noches
This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.
This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.
8
Henrik Forvik
28 feb 2026
·
Se alojó 3 noches
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
8
Marco
26 nov 2024
·
Se alojó 4 noches
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
8
Sujata
14 feb 2024
·
Se alojó 8 noches
The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.
The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.
10
EMMANUEL
7 abr 2023
·
Se alojó 1 noche
Excelente ubicación
Excelente ubicación
8
Noemie
6 ene 2025
·
Se alojó 5 noches
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
10
Klaus
27 ene 2024
·
Se alojó 1 noche
The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.
The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.
8
Eurides
16 ago 2023
·
Se alojó 7 noches
Stayed at Marvic with family. Excellent location, close to all that you will need during your stay at Playa☺️
Stayed at Marvic with family. Excellent location, close to all that you will need during your stay at Playa☺️
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
No hay restaurante ni desayuno en el hotel, ni servicio de comida o bebida en la azotea; el café y los frigoríficos en las habitaciones son frecuentemente echados de menos. Muchas unidades tienen cocinas y hay muchas opciones de restauración cerca.
Reseñas de huéspedes relacionadas
8
Lisa
26 may 2023
·
We enjoyed our stay at this property. Walking distance to shopping and restaurants. The rooftop terrace was nice even though they did not offer food or drinks. We had a balcony/king bed room which was very spacious. Staff was very helpful. The only issue is that you can here the live music from the bars until very late. Overall it was a good experience.
We enjoyed our stay at this property. Walking distance to shopping and restaurants. The rooftop terrace was nice even though they did not offer food or drinks. We had a balcony/king bed room which was very spacious. Staff was very helpful. The only issue is that you can here the live music from the bars until very late. Overall it was a good experience.
8
Willian c
1 mar 2025
·
Se alojó 4 noches
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
8
Marco
26 nov 2024
·
Se alojó 4 noches
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
10
Richard
23 mar 2025
·
Se alojó 4 noches
A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there. I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks. No kitchen facilities are alright for a quick trip but water is a must. I would use this place again if there was a small fridge in the room.
A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there. I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks. No kitchen facilities are alright for a quick trip but water is a must. I would use this place again if there was a small fridge in the room.
6
Paul
21 jun 2023
·
Se alojó 4 noches
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
8
Julie
31 ene 2025
·
Se alojó 9 noches
Endroit bien situé, très propre. Cependant il manquait quelques accessoires de cuisine et une machine à café.
Endroit bien situé, très propre. Cependant il manquait quelques accessoires de cuisine et une machine à café.
8
Nilson
10 ago 2023
·
Se alojó 10 noches
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
2
Nicolina Elisabeth
12 mar 2025
·
Se alojó 13 noches
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
10
Alfonso
25 mar 2023
·
Se alojó 6 noches
So close to the Main Avenue and very clean place. I didn’t like that the glass in the bathroom can see you from the street. And also I did not like that they do not have coffee in the rooms and if you want you must go downstairs to reception, limiting ones a day
So close to the Main Avenue and very clean place. I didn’t like that the glass in the bathroom can see you from the street. And also I did not like that they do not have coffee in the rooms and if you want you must go downstairs to reception, limiting ones a day
8
Sophie
23 mar 2024
·
Se alojó 7 noches
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
6
Edgar
5 ago 2026
·
Se alojó 1 noche
Las habitaciones bien, los baños regular (el mío no estaba mal, pero en el mis amigos la regadera salía muy poca agua, estaba obstruida) y el área de la alberca terrible, le falta mantenimiento, muchas de las cerámicas dentro de la alberca ya se desprendieron y mi hijo se hirió el pie, además hay espacios (cocina y bar) en el área de la alberca que están en desuso y se ven abandonados, También al llegar al hotel pedimos orientación para ir a un club de playa y nos recomendaron uno “mandarinos” que se pagó en el hotel, y su promoción fue, que lo que pagáramos nos lo reembolsarían en consumo en el club, pero al llegar allá, todo aún más abandonado, en lo que decidíamos que hacer nos tomamos una cerveza y resulta que nadie sabía del reembolso y tuvimos que pagar de nuevo…. Regresamos al hotel y pedimos reembolso, pero dijeron que iban a verificar qué pasó… al final nos fuimos y nunca se resolvió nada. Pudo no ser tan terrible pero, lamentablemente si fue una muy Mala experiencia.
Las habitaciones bien, los baños regular (el mío no estaba mal, pero en el mis amigos la regadera salía muy poca agua, estaba obstruida) y el área de la alberca terrible, le falta mantenimiento, muchas de las cerámicas dentro de la alberca ya se desprendieron y mi hijo se hirió el pie, además hay espacios (cocina y bar) en el área de la alberca que están en desuso y se ven abandonados, También al llegar al hotel pedimos orientación para ir a un club de playa y nos recomendaron uno “mandarinos” que se pagó en el hotel, y su promoción fue, que lo que pagáramos nos lo reembolsarían en consumo en el club, pero al llegar allá, todo aún más abandonado, en lo que decidíamos que hacer nos tomamos una cerveza y resulta que nadie sabía del reembolso y tuvimos que pagar de nuevo…. Regresamos al hotel y pedimos reembolso, pero dijeron que iban a verificar qué pasó… al final nos fuimos y nunca se resolvió nada. Pudo no ser tan terrible pero, lamentablemente si fue una muy Mala experiencia.
2
Ma del Pilar Arenas
11 jul 2026
·
Se alojó 6 noches
El peor hotel No serbia el elevador No había agua caliente La alberca fuera de servicios Las recepcionista groseras en especial María No hacían limpieza No había la habitación que pague y dieron lo que quisieron
El peor hotel No serbia el elevador No había agua caliente La alberca fuera de servicios Las recepcionista groseras en especial María No hacían limpieza No había la habitación que pague y dieron lo que quisieron
10
Sergio
11 jul 2026
·
Se alojó 1 noche
Todo excelente como siempre , son muy amables desde el registro .
Todo excelente como siempre , son muy amables desde el registro .
2
monica janeth
10 jul 2026
·
Se alojó 1 noche
Muy feo olor me dieron la habitación sin limpiar me dieron opción de cambiar de habitación pero no es un lugar no aptos para hospedarse con niños. No funciona el elevador. Nada ver lo que muestran en imágenes
Muy feo olor me dieron la habitación sin limpiar me dieron opción de cambiar de habitación pero no es un lugar no aptos para hospedarse con niños. No funciona el elevador. Nada ver lo que muestran en imágenes
10
Luis
6 jul 2026
·
Se alojó 1 noche
Me encantó! Con un detalle de wifi pero entendible por los apagones de Luz
Me encantó! Con un detalle de wifi pero entendible por los apagones de Luz
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Entrada
Salida
De 13:00 a 23:59
Antes de la(s) 11:00
Interesante
Políticas e información adicionales sobre esta propiedad.
Extras opcionales
Servicios adicionales de pago que puedes solicitar.
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-21: 35.49887034666634USD
- 2026-10-22: 34.855103924726485USD
- 2026-10-23: 35.27879935397339USD
- 2026-10-24: 35.279560074159626USD
- 2026-10-25: 46.29502194406128USD
- 2026-10-26: 35.354050651945116USD
- 2026-10-27: 46.17597673497391USD
- 2026-10-28: 37.136152331943514USD
- 2026-10-29: 68.64253385376358USD
- 2026-10-30: 37.24753462445069USD
- 2026-10-31: 37.78430735935211USD
- 2026-11-01: 36.6704844342804USD
- 2026-11-02: 39.483511967788694USD
- 2026-11-03: 38.94145919193268USD
- 2026-11-04: 37.26383332229996USD
- 2026-11-05: 40.969196348629USD
- 2026-11-06: 39.483511967788694USD
- 2026-11-07: 39.50587071264267USD
- 2026-11-08: 40.969196348629USD
- 2026-11-09: 41.48807180185318USD
- 2026-11-10: 38.955370728408816USD
- 2026-11-11: 39.483511967788694USD
- 2026-11-12: 39.483511967788694USD
- 2026-11-13: 51.74698137499237USD
- 2026-11-14: 40.969196348629USD
- 2026-11-15: 40.98000928964233USD
- 2026-11-16: 40.969196348629USD
- 2026-11-17: 40.98000928964233USD
- 2026-11-18: 40.98000928964233USD
- 2026-11-19: 39.483511967788694USD
- 2026-11-20: 38.94145919193268USD
- 2026-11-21: 40.98000928964233USD
- 2026-11-22: 39.32802933321762USD
- 2026-11-23: 38.09955837602234USD
- 2026-11-24: 41.48807180185318USD
- 2026-11-25: 36.67770163311768USD
- 2026-11-26: 36.23449962399673USD
- 2026-11-27: 36.23449962399673USD
- 2026-11-28: 36.67770163311768USD
- 2026-11-29: 36.67770163311768USD
- 2026-11-30: 36.67770163311768USD
- 2026-12-01: 36.23449962399673USD
- 2026-12-02: 36.67770163311768USD
- 2026-12-03: 36.67770163311768USD
- 2026-12-04: 34.39122532665634USD
- 2026-12-05: 37.941821438251495USD
- 2026-12-06: 36.67770163311768USD
- 2026-12-07: 32.449462408246994USD
- 2026-12-08: 36.67770163311768USD
- 2026-12-09: 36.67770163311768USD
- 2026-12-10: 36.67770163311768USD
- 2026-12-11: 37.77194726348114USD
- 2026-12-12: 36.23449962399673USD
- 2026-12-13: 36.23449962399673USD
- 2026-12-14: 36.23449962399673USD
- 2026-12-15: 36.23449962399673USD
- 2026-12-16: 36.23449962399673USD
- 2026-12-17: 36.67770163311768USD
- 2026-12-18: 36.23449962399673USD
- 2026-12-19: 36.23449962399673USD
- 2026-12-20: 58.85944082843399USD
- 2026-12-21: 74.28506762002563USD
Este alojamiento ofrece un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 24 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Transporte al aeropuerto: 75 USD por vehículo (solo ida, máximo 9 personas)
- El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Cambio de divisas
Servicios
Mostrador turístico
Cambio de divisas
Caja fuerte
Registros de entrada y salida exprés
24-Hour Front Desk
Concierge Services
General
Servicio de habitaciones
Habitaciones para no fumadores
Habitación familiar
Actividades
Piscina
Piscina al aire libre
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraza
Aparcamiento
Traslados al aeropuerto
Internet
WiFi gratuito