Marvic Hotel Boutique
From
US$ 43
/noite
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From
US$ 43
/noite
Sobre este alojamento
Não perca as várias atividades recreativas e de entretimento ao seu dispor, incluindo uma piscina exterior. O espaço oferece ainda Wi-fi grátis e serviços de concierge. O espaço inclui também serviços para casamentos e uma sala de estar com...
Comodidades
Não perca as várias atividades recreativas e de entretimento ao seu dispor, incluindo uma piscina exterior. O espaço oferece ainda Wi-fi grátis e serviços de concierge. O espaço inclui também serviços para casamentos e uma sala de estar comum.
Comodidades para negócios
As principais comodidades incluem Check-in rápido, registo de saída rápido e uma receção aberta 24 horas. Este hotel disponibiliza transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa.
Quartos
Sinta-se em casa num dos 28 quartos com ar condicionado e Smart TV. As camas têm colchões Tempur-Pedic, edredões de penas e roupa de alta qualidade. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho estão equipadas com um polibã, artigos de higiene grátis e secadores de cabelo.
Localização
Marvic Boutique Hotel ficará numa localização central em Playa del Carmen, a 3 minuto(s) a pé de Playa Mamitas e a 6 minuto(s) de Playa del Carmen (praia principal). Este hotel está a 1 km (0,6 mi) de Calle Quinta Avenida e a 3 km (1,9 mi) de Terminal Marítimo de Playa Del Carmen.
O que há nas proximidades
Playa Mamitas(0.1 milhas)
Playa del Carmen (praia principal)(0.3 milhas)
Praia Coco(0.3 milhas)
Playa Avenida Colosio(0.3 milhas)
Super Chedraui Selecto Avenida 10(0.4 milhas)
Calle Quinta Avenida(0.5 milhas)
Mario Villanueva Madrid(0.5 milhas)
Quinta Alegría Shopping Mall(0.7 milhas)
Muelle de Navega(0.8 milhas)
Calle Corazón(0.9 milhas)
Playa 88(1 milhas)
Igreja de Guadalupe(1 milhas)
Calle 12(1 milhas)
Iglesia de Nuestra Señora del Carmen(1 milhas)
Playa del Carmen Lighthouse(1.1 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(22.1 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(34.1 milhas)
Serviço de transporte ao aeroporto
Piscina
Quartos de não fumadores
Serviço de quartos
Balcão de turismo
Câmbio de moeda
Localização
Calle 44 manzana 144 lote 18 entre avenida 5 y avenida 10, Zazil-ha, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Mamitas (0.1 milhas)
Playa del Carmen (praia principal) (0.3 milhas)
Praia Coco (0.3 milhas)
Playa Avenida Colosio (0.3 milhas)
Super Chedraui Selecto Avenida 10 (0.4 milhas)
Calle Quinta Avenida (0.5 milhas)
Opções de quartos
4
Deluxe Room, 2 Double Beds with No View
Detalhes do quarto
2 Camas De Casal
Dormidas 4
183 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
6
Quarto Duplo Superior, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
269 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Suite-Estúdio Exclusiva, várias camas
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
1615 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Kitchenette
4
Suite-Estúdio Deluxe, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
646 ft²
Ar condicionadoWi-Fi (gratuito)Kitchenette
4
Quarto Deluxe, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
142 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Suite-Estúdio Deluxe
Detalhes do quarto
2 Camas De Casal
Dormidas 4
646 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Kitchenette
7
Quarto Duplo Superior, 2 camas de casal
Detalhes do quarto
2 Camas De Casal
Dormidas 4
269 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes sobre Marvic Hotel Boutique
8
Muito Bom
Com base em 552 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Marvic Boutique Hotel, os viajantes elogiam a localização central e conveniente, perto da Quinta Avenida, e a equipe geralmente simpática e prestativa, mas as experiências variam, com problemas de manutenção recorrentes e instalações desgastadas que diminuem o bom custo-benefício.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Marvic Boutique Hotel, os viajantes elogiam a localização central e conveniente, perto da Quinta Avenida, e a equipe geralmente simpática e prestativa, mas as experiências variam, com problemas de manutenção recorrentes e instalações desgastadas que diminuem o bom custo-benefício.
Muitos hóspedes acharam os quartos limpos e confortáveis, e alguns apreciaram as cozinhas compactas ou layouts espaçosos. No entanto, relatos repetidos mencionam baixa ou pressão e temperatura da água inconsistentes, Wi-Fi pouco confiável, quartos pequenos ou sem janela e ruído dos corredores ou da vida noturna próxima. As condições da piscina e do solário no terraço variam de básicas a fechadas para manutenção, e vários revisores não gostaram de depósitos ou taxas extras (por exemplo, roupas de cama manchadas) e da falta de restaurante ou estacionamento no local. Espere uma estadia simples e bem localizada quando o custo-benefício e a localização forem mais importantes do que comodidades completas ou consistência.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A piscina e o terraço costumam precisar de manutenção, com relatos de decks soltos ou desgastados, assentos limitados ou fechamentos temporários; alguns hóspedes os consideraram limpos e utilizáveis. Várias avaliações também observam a falta de estacionamento no local e a ausência de restaurante/serviço.
Avaliações dos hóspedes relacionadas
8
Evan
17 de fev. de 2025
·
A estadia foi de 1 noite
Has the things you'll need for a simple stay. Has a stove-top and microwave. The pool on the roof is a nice touch. It's getting some wear and tear since I was here when it opened 5 years ago.
Has the things you'll need for a simple stay. Has a stove-top and microwave. The pool on the roof is a nice touch. It's getting some wear and tear since I was here when it opened 5 years ago.
6
Tiaja
20 de mai. de 2025
·
A estadia foi de 4 noites
A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night
A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night
10
RAFAEL DE JESUS IPINA
7 de ago. de 2023
·
A estadia foi de 1 noite
NO TIENE ESTACIONAMIENTO PORQUE NO QUIEREN; BIEN PUEDEN HACER UN CONVENIO CON ALGÚN ESTACIONAMIENTO PUBLICO PARA SUS HUESPEDES.
NO TIENE ESTACIONAMIENTO PORQUE NO QUIEREN; BIEN PUEDEN HACER UN CONVENIO CON ALGÚN ESTACIONAMIENTO PUBLICO PARA SUS HUESPEDES.
4
Alister
12 de mar. de 2025
·
A estadia foi de 14 noites
This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances. From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times. Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs. I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect. The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns. Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay. In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe
This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances. From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times. Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs. I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect. The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns. Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay. In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe
6
JUAN
14 de ago. de 2023
·
A estadia foi de 1 noite
The rooms have no mini fridge, they don’t lend you a bbq grill by the pool and they don’t volunteer any information about where to store cold food or anything else for that matter. No private parking, you need to pay outside or it will be tire locked by the police. Only three Sun beds and wifi keeps going off.
The rooms have no mini fridge, they don’t lend you a bbq grill by the pool and they don’t volunteer any information about where to store cold food or anything else for that matter. No private parking, you need to pay outside or it will be tire locked by the police. Only three Sun beds and wifi keeps going off.
6
Thomas
8 de dez. de 2024
·
A estadia foi de 3 noites
Located on the quieter end of fifth avenue. May not suit those wanting easy access to the party areas. Main criticism would be that the sun deck on the roof was out of use. This meant there was no where to sit in the sun by the pool. As this was the main reason I booked the place, it was a bit disappointing.
Located on the quieter end of fifth avenue. May not suit those wanting easy access to the party areas. Main criticism would be that the sun deck on the roof was out of use. This meant there was no where to sit in the sun by the pool. As this was the main reason I booked the place, it was a bit disappointing.
6
Patric
10 de jan. de 2026
·
A estadia foi de 17 noites
Ok hotell, room good but bathroom had a bit more to offer. Pool and roofterrace must be renovated We was charged for dirty linnen, very very bad since an accident easily can happen! 1750 pesos….NOT OK 👎
Ok hotell, room good but bathroom had a bit more to offer. Pool and roofterrace must be renovated We was charged for dirty linnen, very very bad since an accident easily can happen! 1750 pesos….NOT OK 👎
8
Nilson
10 de ago. de 2023
·
A estadia foi de 10 noites
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
8
Sophie
23 de mar. de 2024
·
A estadia foi de 7 noites
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
10
Karla
29 de mar. de 2024
·
A estadia foi de 3 noites
Excelente ubicación y muy bonito. El único inconveniente es que no tiene estacionamiento.
Excelente ubicación y muy bonito. El único inconveniente es que no tiene estacionamiento.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
O feedback sobre a limpeza é misto: muitos descrevem os quartos e as áreas comuns como limpos, enquanto outros relatam roupas de cama e toalhas manchadas, mofo ou cheiro de umidade e banheiros não totalmente limpos. Problemas de manutenção, como água quente fraca ou falta de água, também aparecem.
Avaliações dos hóspedes relacionadas
6
Hans
29 de dez. de 2024
·
A estadia foi de 1 noite
The property is well located. It’s okay in general but the cleaning has to be improved. The bathroom walls and the floors were really dirty. We booked a room for only one night and it was an inside room with views to the hallway. Dark and no natural air.
The property is well located. It’s okay in general but the cleaning has to be improved. The bathroom walls and the floors were really dirty. We booked a room for only one night and it was an inside room with views to the hallway. Dark and no natural air.
8
Henrik Forvik
28 de fev. de 2026
·
A estadia foi de 3 noites
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
10
MIGUEL ANGEL
4 de dez. de 2025
·
A estadia foi de 9 noites
Room was clean, staff very professional and helpful. Location is great
Room was clean, staff very professional and helpful. Location is great
8
Janet
18 de nov. de 2025
·
A estadia foi de 4 noites
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
4
Ana
12 de fev. de 2024
·
A estadia foi de 2 noites
The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.
The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.
2
pedro
26 de jul. de 2024
·
A estadia foi de 1 noite
Mal estado la propiedad. Buna ubicacion perp sucio mal pex
Mal estado la propiedad. Buna ubicacion perp sucio mal pex
10
Leonardo
8 de jan. de 2026
·
A estadia foi de 2 noites
El hotel céntrico y muy limpio
El hotel céntrico y muy limpio
2
Nicolina Elisabeth
12 de mar. de 2025
·
A estadia foi de 13 noites
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
2
Robert
21 de mar. de 2024
·
A estadia foi de 7 noites
We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.
We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.
8
Jacqueline
21 de dez. de 2023
·
A estadia foi de 14 noites
Entspricht keiner 4 Sterne Kategorie, eher 3. Sterne. Handtücher und Bettwäsche hatten überwiegend schmutzige Flecke. Es wurde jeden Tag gereinigt und die Handtücher und auch ggf. Bettwäsche gewechselt Bett sehr bequem. Zentrale Lage und Personal immer freundlich .
Entspricht keiner 4 Sterne Kategorie, eher 3. Sterne. Handtücher und Bettwäsche hatten überwiegend schmutzige Flecke. Es wurde jeden Tag gereinigt und die Handtücher und auch ggf. Bettwäsche gewechselt Bett sehr bequem. Zentrale Lage und Personal immer freundlich .
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos variam de minúsculos ou sem janela a adequadamente espaçosos, com algumas unidades oferecendo cozinhas compactas ou varandas. Espere colchões mais firmes para alguns, ruído variável dos corredores ou bares próximos e Wi-Fi frequentemente instável; vários hóspedes também sentiram falta de um mini-frigorífico.
Avaliações dos hóspedes relacionadas
8
Carla Patricia
6 de set. de 2023
·
A estadia foi de 2 noites
Rooms don't have windows.
Rooms don't have windows.
6
Eliana
23 de jan. de 2026
·
A estadia foi de 2 noites
Quarto apertado para família, mas boa localização
Quarto apertado para família, mas boa localização
6
Ruth Sofia
9 de jan. de 2023
·
A estadia foi de 2 noites
La habitación que nos dieron era muy pequeña, sin ventilación ni luz natural, y estaba en la primera planta, se escuchaba todo lo que pasaba en recepción. El internet funcionaba muy mal, tanto en la habitación como en recepción.
La habitación que nos dieron era muy pequeña, sin ventilación ni luz natural, y estaba en la primera planta, se escuchaba todo lo que pasaba en recepción. El internet funcionaba muy mal, tanto en la habitación como en recepción.
8
Teala
17 de out. de 2024
·
A estadia foi de 1 noite
Enjoyed the stay, But the room was much smaller than what I thought we were renting based on the pictures online. Orbitz should do a better job showing all of the rooms available not just the really nice ones.
Enjoyed the stay, But the room was much smaller than what I thought we were renting based on the pictures online. Orbitz should do a better job showing all of the rooms available not just the really nice ones.
4
Maria
10 de dez. de 2025
·
A estadia foi de 7 noites
We had a window facing a wall :( so we did not get any daylight at all. Water pressure in the toilet was really bad, multiple times it did not flush at all. staff was very helpful and friendly which was the only thing we really liked. Pool was kind of cold. There are water coolers on each floor which is also helpful since you can’t drink tap water here.
We had a window facing a wall :( so we did not get any daylight at all. Water pressure in the toilet was really bad, multiple times it did not flush at all. staff was very helpful and friendly which was the only thing we really liked. Pool was kind of cold. There are water coolers on each floor which is also helpful since you can’t drink tap water here.
8
Douglas
12 de mar. de 2023
·
A estadia foi de 2 noites
Definitely not sound proof, or even close. Not that I really believed that statement anyway. Great Staff, very friendly and helpful.
Definitely not sound proof, or even close. Not that I really believed that statement anyway. Great Staff, very friendly and helpful.
6
Paul
21 de jun. de 2023
·
A estadia foi de 4 noites
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
10
Luis
26 de nov. de 2023
·
A estadia foi de 1 noite
Rooms are tiny but very cozy and well designed
Rooms are tiny but very cozy and well designed
2
Ana
18 de fev. de 2025
·
A estadia foi de 3 noites
The only good thing about this hotel is the staff that are helpful and friendly. When we arrived our bedsheets were dirty, they did exchange them. We stayed in a room with a balcony but you could hear all the street noise and live bands well into the night. The balcony lights do not turn off, all that light comes into the room so it’s like daylight all the time. We tried to block the bright lights from the balcony but it still entered the room from the corners. Although it’s low cost hotel close to 5th avenue, I would not recommend staying here, it was not restful or peaceful stay.
The only good thing about this hotel is the staff that are helpful and friendly. When we arrived our bedsheets were dirty, they did exchange them. We stayed in a room with a balcony but you could hear all the street noise and live bands well into the night. The balcony lights do not turn off, all that light comes into the room so it’s like daylight all the time. We tried to block the bright lights from the balcony but it still entered the room from the corners. Although it’s low cost hotel close to 5th avenue, I would not recommend staying here, it was not restful or peaceful stay.
10
Jan Helge
22 de jan. de 2023
·
A estadia foi de 13 noites
Lite hotell som viste seg å ligge perfekt til i forhold 5tn og samtidig skjermet fra musikken som spilles i 5th. Vi følte oss veldig trygg på hotellet. Rommet flott og er helt slik man ser det på bildene på Hotels.com Vi savnet kjøleskap, som var et savn. Litt lytt og spesielt ut i korridorene. Bassenget på toppen testet vi ikke men så flott ut. Anbefales opphold her. Bestiller du drosje gjennom hotellet så må du påse at sjåføren dukker opp på flyplassen. Det skjedde med oss da flyet var forsinket og vi fikk et gebyr for ikke oppmøte.
Lite hotell som viste seg å ligge perfekt til i forhold 5tn og samtidig skjermet fra musikken som spilles i 5th. Vi følte oss veldig trygg på hotellet. Rommet flott og er helt slik man ser det på bildene på Hotels.com Vi savnet kjøleskap, som var et savn. Litt lytt og spesielt ut i korridorene. Bassenget på toppen testet vi ikke men så flott ut. Anbefales opphold her. Bestiller du drosje gjennom hotellet så må du påse at sjåføren dukker opp på flyplassen. Det skjedde med oss da flyet var forsinket og vi fikk et gebyr for ikke oppmøte.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por sua simpatia, capacidade de resposta e prestatividade, com vários hóspedes notando a rápida mudança de quartos ou assistência. No entanto, várias avaliações mencionam depósitos e taxas extras (por exemplo, para roupas de cama manchadas) e frustrações ocasionais no check-in, reembolso ou comunicação.
Avaliações dos hóspedes relacionadas
10
Carolina
18 de fev. de 2026
·
A estadia foi de 4 noites
Good value for the money! Fantastic staff and service! Love the location, very convenient
Good value for the money! Fantastic staff and service! Love the location, very convenient
2
Elizabeth
26 de dez. de 2023
·
las instalaciones muy bien, solo que si tuve una mala experiencia; mi niño por accidente tiro café en una de las camas, se mancharon las sabanas y el cubre colchón, al hacer check out, la camarera saco las sabanas y en recepción las exhibieron para cobrarnos por el daño causado diciendo que al lavarlas no se les iba a quitar la mancha, lo cual, consideramos que es un abuso, ya que una macha de cafe si se quita. Nos cobraron $985.00 por el daño causado. En ningún hotel nos habían cobrado un deposito de $1000.00 al ingreso ni mucho menos un impuesto de $200.00 adicional. Tuve que pagar todo esto debido a que llevaba prisa para salir y tomar un vuelo. No recomiendo hospedarse en este hotel.
las instalaciones muy bien, solo que si tuve una mala experiencia; mi niño por accidente tiro café en una de las camas, se mancharon las sabanas y el cubre colchón, al hacer check out, la camarera saco las sabanas y en recepción las exhibieron para cobrarnos por el daño causado diciendo que al lavarlas no se les iba a quitar la mancha, lo cual, consideramos que es un abuso, ya que una macha de cafe si se quita. Nos cobraron $985.00 por el daño causado. En ningún hotel nos habían cobrado un deposito de $1000.00 al ingreso ni mucho menos un impuesto de $200.00 adicional. Tuve que pagar todo esto debido a que llevaba prisa para salir y tomar un vuelo. No recomiendo hospedarse en este hotel.
10
MIGUEL ANGEL
4 de dez. de 2025
·
A estadia foi de 9 noites
Room was clean, staff very professional and helpful. Location is great
Room was clean, staff very professional and helpful. Location is great
8
Janet
18 de nov. de 2025
·
A estadia foi de 4 noites
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
10
Brittany
24 de mar. de 2024
·
A estadia foi de 7 noites
This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.
This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.
4
juvenal
4 de abr. de 2024
·
A estadia foi de 5 noites
tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.
tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.
2
David Alejandro
22 de abr. de 2023
·
A estadia foi de 2 noites
Fue muy mala la recepción, piden un deposito que no esta mencionado, la persona que me recibio con pesima actitud y no me dieron el ascenso que dice que tengo por ser VIP, el cuarto muy pequeño, nada que ver con la imagen
Fue muy mala la recepción, piden un deposito que no esta mencionado, la persona que me recibio con pesima actitud y no me dieron el ascenso que dice que tengo por ser VIP, el cuarto muy pequeño, nada que ver con la imagen
8
Noemie
6 de jan. de 2025
·
A estadia foi de 5 noites
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
2
Cristian
28 de fev. de 2023
·
A estadia foi de 1 noite
Todo era casi normal solo que la recepción aveces no estaba y si necesitabas la llave de tu cuarto tenías que esperarla porque no te daban más, además que si pierdes la tarjeta te la cobran (weeeei la neta este hotel quiere sacar dinero de todo) porque en ningún hotel masomenos hacen eso pero bueno, este ya lo catalogué comió hotel de mala muerte y es por lo siguiente: cuando me acercaba a hacer el check out se acerca a mi el recepcionista y me dice “buenas tardes señor, ¿check out?” Y yo le contesté “claro” y me dice “hay un pequeño problema señor, lo qué pasa es qué hay una sábana manchada (era sangre porque me estuve jugando una costra y no me di cuenta que me empezó a sangrar) y por el hecho de que se va a mandar a lavar se le tienen que cobrar $700 pesos” y le dije “sabes qué? No voy a pagar nada y me dice “pues usted firmó el contrato de conformidad al entrar al hotel” pues si pero no sé estipuló ese punto o que hayan dicho alguna alerta para estimular al huésped a leer un nuevo punto por si se rompe. Así que tengan cuidado con este hotel de mala muerte.
Todo era casi normal solo que la recepción aveces no estaba y si necesitabas la llave de tu cuarto tenías que esperarla porque no te daban más, además que si pierdes la tarjeta te la cobran (weeeei la neta este hotel quiere sacar dinero de todo) porque en ningún hotel masomenos hacen eso pero bueno, este ya lo catalogué comió hotel de mala muerte y es por lo siguiente: cuando me acercaba a hacer el check out se acerca a mi el recepcionista y me dice “buenas tardes señor, ¿check out?” Y yo le contesté “claro” y me dice “hay un pequeño problema señor, lo qué pasa es qué hay una sábana manchada (era sangre porque me estuve jugando una costra y no me di cuenta que me empezó a sangrar) y por el hecho de que se va a mandar a lavar se le tienen que cobrar $700 pesos” y le dije “sabes qué? No voy a pagar nada y me dice “pues usted firmó el contrato de conformidad al entrar al hotel” pues si pero no sé estipuló ese punto o que hayan dicho alguna alerta para estimular al huésped a leer un nuevo punto por si se rompe. Así que tengan cuidado con este hotel de mala muerte.
8
Sophie
23 de mar. de 2024
·
A estadia foi de 7 noites
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização muito conveniente, bem perto da Quinta Avenida, a uma curta caminhada de praias, restaurantes e lojas. Vários hóspedes alertam sobre o barulho noturno de locais próximos ou quartos de frente; alguns acharam a parte de trás ou o extremo norte mais silenciosos.
Avaliações dos hóspedes relacionadas
10
ERIC
4 de dez. de 2025
·
A estadia foi de 4 noites
Todo muy bien , excelente ubicación
Todo muy bien , excelente ubicación
10
Carolina
18 de fev. de 2026
·
A estadia foi de 4 noites
Good value for the money! Fantastic staff and service! Love the location, very convenient
Good value for the money! Fantastic staff and service! Love the location, very convenient
6
Lauren
4 de mar. de 2025
·
A estadia foi de 6 noites
This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.
This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.
8
Henrik Forvik
28 de fev. de 2026
·
A estadia foi de 3 noites
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
8
Marco
26 de nov. de 2024
·
A estadia foi de 4 noites
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
8
Sujata
14 de fev. de 2024
·
A estadia foi de 8 noites
The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.
The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.
10
EMMANUEL
7 de abr. de 2023
·
A estadia foi de 1 noite
Excelente ubicación
Excelente ubicación
8
Noemie
6 de jan. de 2025
·
A estadia foi de 5 noites
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
10
Klaus
27 de jan. de 2024
·
A estadia foi de 1 noite
The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.
The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.
8
Eurides
16 de ago. de 2023
·
A estadia foi de 7 noites
Stayed at Marvic with family. Excellent location, close to all that you will need during your stay at Playa☺️
Stayed at Marvic with family. Excellent location, close to all that you will need during your stay at Playa☺️
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Não há restaurante ou café da manhã no local e nenhum serviço de comida ou bebida no terraço; café e geladeiras no quarto são frequentemente desejados. Muitas unidades possuem cozinhas compactas e há muitas opções de restaurantes nas proximidades.
Avaliações dos hóspedes relacionadas
8
Lisa
26 de mai. de 2023
·
We enjoyed our stay at this property. Walking distance to shopping and restaurants. The rooftop terrace was nice even though they did not offer food or drinks. We had a balcony/king bed room which was very spacious. Staff was very helpful. The only issue is that you can here the live music from the bars until very late. Overall it was a good experience.
We enjoyed our stay at this property. Walking distance to shopping and restaurants. The rooftop terrace was nice even though they did not offer food or drinks. We had a balcony/king bed room which was very spacious. Staff was very helpful. The only issue is that you can here the live music from the bars until very late. Overall it was a good experience.
8
Willian c
1 de mar. de 2025
·
A estadia foi de 4 noites
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
8
Marco
26 de nov. de 2024
·
A estadia foi de 4 noites
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
10
Richard
23 de mar. de 2025
·
A estadia foi de 4 noites
A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there. I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks. No kitchen facilities are alright for a quick trip but water is a must. I would use this place again if there was a small fridge in the room.
A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there. I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks. No kitchen facilities are alright for a quick trip but water is a must. I would use this place again if there was a small fridge in the room.
6
Paul
21 de jun. de 2023
·
A estadia foi de 4 noites
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
8
Julie
31 de jan. de 2025
·
A estadia foi de 9 noites
Endroit bien situé, très propre. Cependant il manquait quelques accessoires de cuisine et une machine à café.
Endroit bien situé, très propre. Cependant il manquait quelques accessoires de cuisine et une machine à café.
8
Nilson
10 de ago. de 2023
·
A estadia foi de 10 noites
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
2
Nicolina Elisabeth
12 de mar. de 2025
·
A estadia foi de 13 noites
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
10
Alfonso
25 de mar. de 2023
·
A estadia foi de 6 noites
So close to the Main Avenue and very clean place. I didn’t like that the glass in the bathroom can see you from the street. And also I did not like that they do not have coffee in the rooms and if you want you must go downstairs to reception, limiting ones a day
So close to the Main Avenue and very clean place. I didn’t like that the glass in the bathroom can see you from the street. And also I did not like that they do not have coffee in the rooms and if you want you must go downstairs to reception, limiting ones a day
8
Sophie
23 de mar. de 2024
·
A estadia foi de 7 noites
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
6
Eliana
23 de jan. de 2026
·
A estadia foi de 2 noites
Quarto apertado para família, mas boa localização
Quarto apertado para família, mas boa localização
8
Willian c
1 de mar. de 2025
·
A estadia foi de 4 noites
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
10
SANDRA
26 de abr. de 2024
·
A estadia foi de 2 noites
excelente lugar volvere
excelente lugar volvere
2
Angel
26 de set. de 2026
·
A estadia foi de 2 noites
I stayed there a few times never had an issue the toilet backs up a couple times in the two nights that I was staying there towels were dirty sheets weren’t clean
I stayed there a few times never had an issue the toilet backs up a couple times in the two nights that I was staying there towels were dirty sheets weren’t clean
6
Edgar
5 de ago. de 2026
·
A estadia foi de 1 noite
Las habitaciones bien, los baños regular (el mío no estaba mal, pero en el mis amigos la regadera salía muy poca agua, estaba obstruida) y el área de la alberca terrible, le falta mantenimiento, muchas de las cerámicas dentro de la alberca ya se desprendieron y mi hijo se hirió el pie, además hay espacios (cocina y bar) en el área de la alberca que están en desuso y se ven abandonados, También al llegar al hotel pedimos orientación para ir a un club de playa y nos recomendaron uno “mandarinos” que se pagó en el hotel, y su promoción fue, que lo que pagáramos nos lo reembolsarían en consumo en el club, pero al llegar allá, todo aún más abandonado, en lo que decidíamos que hacer nos tomamos una cerveza y resulta que nadie sabía del reembolso y tuvimos que pagar de nuevo…. Regresamos al hotel y pedimos reembolso, pero dijeron que iban a verificar qué pasó… al final nos fuimos y nunca se resolvió nada. Pudo no ser tan terrible pero, lamentablemente si fue una muy Mala experiencia.
Las habitaciones bien, los baños regular (el mío no estaba mal, pero en el mis amigos la regadera salía muy poca agua, estaba obstruida) y el área de la alberca terrible, le falta mantenimiento, muchas de las cerámicas dentro de la alberca ya se desprendieron y mi hijo se hirió el pie, además hay espacios (cocina y bar) en el área de la alberca que están en desuso y se ven abandonados, También al llegar al hotel pedimos orientación para ir a un club de playa y nos recomendaron uno “mandarinos” que se pagó en el hotel, y su promoción fue, que lo que pagáramos nos lo reembolsarían en consumo en el club, pero al llegar allá, todo aún más abandonado, en lo que decidíamos que hacer nos tomamos una cerveza y resulta que nadie sabía del reembolso y tuvimos que pagar de nuevo…. Regresamos al hotel y pedimos reembolso, pero dijeron que iban a verificar qué pasó… al final nos fuimos y nunca se resolvió nada. Pudo no ser tan terrible pero, lamentablemente si fue una muy Mala experiencia.
Políticas da propriedade
Check-in
Check-out
De 13:00 a 23:59
Antes das 11:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-10-28: 35.38519337542534USD
- 2026-10-29: 65.51367325143814USD
- 2026-10-30: 35.38519337542534USD
- 2026-10-31: 35.38519337542534USD
- 2026-11-01: 35.30568840686798USD
- 2026-11-02: 35.31803863125801USD
- 2026-11-03: 34.994693879995346USD
- 2026-11-04: 40.97353263990402USD
- 2026-11-05: 41.222248239269256USD
- 2026-11-06: 41.12492770490646USD
- 2026-11-07: 41.222248239269256USD
- 2026-11-08: 37.40457956571579USD
- 2026-11-09: 37.497890480442045USD
- 2026-11-10: 39.35025813558578USD
- 2026-11-11: 36.83704812728882USD
- 2026-11-12: 41.222248239269256USD
- 2026-11-13: 52.22670466619491USD
- 2026-11-14: 41.222248239269256USD
- 2026-11-15: 41.222248239269256USD
- 2026-11-16: 40.97353263990402USD
- 2026-11-17: 37.497890480442045USD
- 2026-11-18: 37.497890480442045USD
- 2026-11-19: 41.222248239269256USD
- 2026-11-20: 41.222248239269256USD
- 2026-11-21: 41.222248239269256USD
- 2026-11-22: 40.97353263990402USD
- 2026-11-23: 41.12492770490646USD
- 2026-11-24: 41.222248239269256USD
- 2026-11-25: 36.83704812728882USD
- 2026-11-26: 41.12492770490646USD
- 2026-11-27: 40.97353263990402USD
- 2026-11-28: 39.35025813558578USD
- 2026-11-29: 41.222248239269256USD
- 2026-11-30: 41.222248239269256USD
- 2026-12-01: 36.45335902614593USD
- 2026-12-02: 36.45335902614593USD
- 2026-12-03: 36.377661493644716USD
- 2026-12-04: 36.377661493644716USD
- 2026-12-05: 36.45335902614593USD
- 2026-12-06: 36.377661493644716USD
- 2026-12-07: 36.45335902614593USD
- 2026-12-08: 36.377661493644716USD
- 2026-12-09: 36.45335902614593USD
- 2026-12-10: 36.45335902614593USD
- 2026-12-11: 36.45335902614593USD
- 2026-12-12: 32.080973096666334USD
- 2026-12-13: 36.45335902614593USD
- 2026-12-14: 36.377661493644716USD
- 2026-12-15: 36.2478979434967USD
- 2026-12-16: 36.45335902614593USD
- 2026-12-17: 36.45335902614593USD
- 2026-12-18: 36.377661493644716USD
- 2026-12-19: 36.45335902614593USD
- 2026-12-20: 58.23437480466843USD
- 2026-12-21: 75.75075573257446USD
- 2026-12-22: 75.75075573257446USD
- 2026-12-23: 75.75075573257446USD
- 2026-12-24: 75.75075573257446USD
- 2026-12-25: 71.89021562698365USD
- 2026-12-26: 63.77144669790268USD
- 2026-12-27: 63.77144669790268USD
- 2026-12-28: 63.77144669790268USD
Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 24 horas antes da chegada através dos dados que constam da confirmação da reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia e um cartão de crédito ou depósito em numerário para a eventualidade de despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- Taxa de transporte de/para o aeroporto: 75 USD por veículo (só ida, ocupação máxima de 9) pessoas
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Serviço de transporte ao aeroporto
Piscina
Quartos de não fumadores
Serviço de quartos
Balcão de turismo
Câmbio de moeda
Serviços
Balcão de turismo
Câmbio de moeda
Cofre
Check-in/check-out expresso
24-Hour Front Desk
Concierge Services
Geral
Serviço de quartos
Quartos de não fumadores
Sala familiar
Atividades
Piscina
Piscina exterior
Mobiliário de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraço
Estacionamento
Serviço de transporte ao aeroporto
Internet
Wi-fi gratuito