Terrasse Hotel Playa del Carmen
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41 US$
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Acerca de esta propiedad
Recibe los cuidados que te mereces gracias al servicio de masajes o aprovecha instalaciones recreativas como una piscina al aire libre y muchas más. Otros servicios de este hotel de estilo art decó incluyen conexión a Internet wifi gratis, ...
Servicios
Recibe los cuidados que te mereces gracias al servicio de masajes o aprovecha instalaciones recreativas como una piscina al aire libre y muchas más. Otros servicios de este hotel de estilo art decó incluyen conexión a Internet wifi gratis, una sala de estar compartida y asistencia turística (adquisición de entradas).
Servicios empresariales
Tendrás un servicio de recepción las 24 horas, atención multilingüe y consigna de equipaje a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 22 habitaciones con aire acondicionado, minibar y Smart TV. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales digitales. El cuarto de baño está provisto de ducha y secadores de pelo.
Ubicación
Si decides alojarte en Terrasse Hotel Playa del Carmen, te encontrarás en una fantástica zona de Playa del Carmen (Luis Donaldo Colosio), apenas te separarán cinco minutos en coche de Playa 88 y Playa Punta Esmeralda. Además, este hotel se encuentra a 4,2 km de Club de golf Gran Coyote Golf y a 6,7 km de Playa Xcalacoco.
Qué hay cerca
Playa Mamitas(0.5 millas)
Iglesia de Guadalupe(0.6 millas)
Playa Coco(0.6 millas)
Super Chedraui Selecto Avenida 10(0.6 millas)
Quinta Avenida(0.7 millas)
Playa principal de Playa del Carmen(0.7 millas)
Estadio Mario Villanueva Madrid(0.7 millas)
Playa Avenida Colosio(0.7 millas)
Playa 88(0.8 millas)
Centro comercial Quinta Alegría(0.9 millas)
Playa Punta Esmeralda(1 millas)
Centro comercial Calle Corazón(1.1 millas)
Calle 12(1.1 millas)
Muelle de Navega(1.1 millas)
Parroquia de Nuestra Señora del Carmen(1.2 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(23 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(35 millas)
Aeropuerto Internacional de Tulum (TQO)(66.2 millas)
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Mostrador turístico
Servicio de limpieza
Caja fuerte
Ubicación
Av 10 entre calle 56 y 58. Colonia Colosio, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Mamitas (0.5 millas)
Iglesia de Guadalupe (0.6 millas)
Playa Coco (0.6 millas)
Super Chedraui Selecto Avenida 10 (0.6 millas)
Quinta Avenida (0.7 millas)
Playa principal de Playa del Carmen (0.7 millas)
Opciones de habitación
7
Habitación Premium doble, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
237 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
8
Habitación Premium doble, 2 camas dobles
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
237 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
10
Habitación Deluxe doble, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
237 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
9
Habitación Deluxe doble, 1 cama de matrimonio
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
188 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
12
Habitación Deluxe doble, 2 camas dobles
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
237 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Terrasse Hotel Playa del Carmen
8.1
Muy bueno
Basado en 220 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Terrasse Hotel Playa del Carmen, las reseñas destacan una buena relación calidad-precio en una zona más tranquila cerca de la Quinta Avenida, con una agradable terraza en la azotea y piscina, habitaciones sencillas, y la necesidad de caminar para llegar a la playa y a la vida nocturna más animada.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Terrasse Hotel Playa del Carmen, las reseñas destacan una buena relación calidad-precio en una zona más tranquila cerca de la Quinta Avenida, con una agradable terraza en la azotea y piscina, habitaciones sencillas, y la necesidad de caminar para llegar a la playa y a la vida nocturna más animada.
El personal recibe elogios constantes por ser amable, atento y servicial. Los inconvenientes comunes incluyen camas duras, ruido de la calle o de perros, y problemas ocasionales de mantenimiento o limpieza, así como un restaurante en el lugar que puede ser inconsistente y la falta de aparcamiento privado a pesar de lo que indican algunos anuncios. Se trata de una base básica y económica adecuada para viajeros que priorizan el valor y un entorno más tranquilo sobre los servicios completos.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
La terraza en la azotea y la piscina son un punto frecuente a destacar, aunque algunos huéspedes notaron que el agua estaba fría o sucia y que había ruido por la noche, y el ascensor puede ser lento. No hay aparcamiento privado; se utiliza el aparcamiento en la calle.
Reseñas de huéspedes relacionadas
4
HECTOR RUBEN
14 ago 2023
·
Se alojó 2 noches
En la publicidad dicen que tienen "Parking", pero NO es así. Solo usan la calle de enfrente del hotel como parking. La razón principal por la que escogí este hotel es porque tenía parking, pero al llegar me dijeron que NO había parking privado, solo en la calle. Es un fraude, cuidado!! Expedia debería hacer algo con hoteles fraudes que publicitan servicios que en realidad no ofrecen o NO tienen.
En la publicidad dicen que tienen "Parking", pero NO es así. Solo usan la calle de enfrente del hotel como parking. La razón principal por la que escogí este hotel es porque tenía parking, pero al llegar me dijeron que NO había parking privado, solo en la calle. Es un fraude, cuidado!! Expedia debería hacer algo con hoteles fraudes que publicitan servicios que en realidad no ofrecen o NO tienen.
10
LiLiane
27 dic 2023
·
Se alojó 1 noche
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
10
JACK
19 dic 2023
·
Se alojó 2 noches
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
8
TIXIAN
12 dic 2022
·
Se alojó 1 noche
Good enough to stay for one night. Parking was not guaranteed though
Good enough to stay for one night. Parking was not guaranteed though
2
Daniel
1 feb 2025
·
Se alojó 5 noches
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
10
Dale
24 ene 2024
·
Se alojó 1 noche
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
10
Jose
5 ago 2023
·
Se alojó 1 noche
Me gustó mucho porque el hotel tiene una muy buena relación calidad-precio. Tiene instalaciones muy limpias y bien cuidadas. De igual manera el servicio por parte de todo el personal, principalmente del área de recepción, fue ideal para que hayamos pasado una excelente estancia. El único detalle fue que no tenía estacionamiento dentro del hotel pero afuera se estacionaba muy bien.
Me gustó mucho porque el hotel tiene una muy buena relación calidad-precio. Tiene instalaciones muy limpias y bien cuidadas. De igual manera el servicio por parte de todo el personal, principalmente del área de recepción, fue ideal para que hayamos pasado una excelente estancia. El único detalle fue que no tenía estacionamiento dentro del hotel pero afuera se estacionaba muy bien.
8
Jordan
27 ene 2024
·
Se alojó 9 noches
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
6
Jesus
30 nov 2025
·
Se alojó 4 noches
Falta estacionamiento y restaurante son basicos lo demas bien
Falta estacionamiento y restaurante son basicos lo demas bien
4
Timothy M
1 feb 2025
·
Se alojó 12 noches
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones sobre la limpieza son variadas: muchos informan que las habitaciones están muy limpias y que se realiza una limpieza regular, mientras que otros mencionan moho, olores, insectos y baños y accesorios desgastados o mal mantenidos.
Reseñas de huéspedes relacionadas
8
Michel
6 nov 2022
·
Personal muy amable. Pero en el cuarto se siente mucho el ruido y algunas áreas del cuarto y baño tiene hongo.
Personal muy amable. Pero en el cuarto se siente mucho el ruido y algunas áreas del cuarto y baño tiene hongo.
10
CJ
31 jul 2023
·
Se alojó 1 noche
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
10
Timothy
29 feb 2024
·
Se alojó 7 noches
Awesome staff, clean hotel, will definitely stay there again!
Awesome staff, clean hotel, will definitely stay there again!
10
JACK
19 dic 2023
·
Se alojó 2 noches
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
10
Juan Carlos
5 dic 2023
·
Se alojó 1 noche
Instalaciones limpias y confortables, buen ubicación
Instalaciones limpias y confortables, buen ubicación
2
Daniel
1 feb 2025
·
Se alojó 5 noches
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
10
Victoria
17 ago 2025
·
Se alojó 1 noche
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
10
paola crystal jimenez
29 ago 2023
·
Se alojó 1 noche
Todo muy limpio y la recepcionista muy amable
Todo muy limpio y la recepcionista muy amable
6
Ilja
7 nov 2025
·
Se alojó 5 noches
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
4
Timothy M
1 feb 2025
·
Se alojó 12 noches
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son sencillas, pero varios huéspedes encontraron las camas duras o hundidas y notaron ruido de perros o de la azotea. Los problemas de mantenimiento ocasionales incluyen fugas de aire acondicionado, poca presión de agua y cerraduras defectuosas.
Reseñas de huéspedes relacionadas
6
aka
8 abr 2024
·
Se alojó 1 noche
Emplacement proche du centre ville mais quartier « bizzare » et sale. Les photos sont appréciables mais la piscine est petite mais agréable à vie - je ne l’ai pas testé. Nous avons juste fait une nuit mais avons changé de chambre : literie pas confortable + bruit de climatisation + aucune pression d’eau dans la douche. Je suis soulagée de n’avoir pas fait plus d’une nuit.
Emplacement proche du centre ville mais quartier « bizzare » et sale. Les photos sont appréciables mais la piscine est petite mais agréable à vie - je ne l’ai pas testé. Nous avons juste fait une nuit mais avons changé de chambre : literie pas confortable + bruit de climatisation + aucune pression d’eau dans la douche. Je suis soulagée de n’avoir pas fait plus d’une nuit.
10
Ian
14 abr 2025
·
Se alojó 9 noches
Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
8
Jenni
12 mar 2023
·
Se alojó 4 noches
The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!
The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!
6
Robin
3 feb 2025
·
Se alojó 3 noches
The rooms are small and the bed is not comfortable. It’s very basic.
The rooms are small and the bed is not comfortable. It’s very basic.
8
Jose
2 ene 2024
·
Se alojó 4 noches
Muy bien, en recepción 24 horas, servicio de limpieza muy bien. Únicamente que no hubo conectividad a internet NUNCA. Pero el resto muy bien
Muy bien, en recepción 24 horas, servicio de limpieza muy bien. Únicamente que no hubo conectividad a internet NUNCA. Pero el resto muy bien
10
Doris
5 abr 2024
·
Se alojó 5 noches
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
6
Paula
7 abr 2024
·
Se alojó 2 noches
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
8
Jordan
27 ene 2024
·
Se alojó 9 noches
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
6
Michelle
10 abr 2024
·
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
6
Ilja
7 nov 2025
·
Se alojó 5 noches
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es constantemente elogiado por ser amable, atento y servicial en la recepción y el servicio de limpieza. Algunas reseñas mencionan problemas sin resolver o dificultades con la facturación.
Reseñas de huéspedes relacionadas
2
Ebony
4 feb 2024
·
Se alojó 7 noches
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
10
CJ
31 jul 2023
·
Se alojó 1 noche
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
6
Eduardo
4 mar 2024
·
Se alojó 3 noches
El hotel está en buen estado, sin embargo las fotos son engañosas están muy retocadas y no representan la condición real del hotel. Personal muy atento, el servicio de facturación deficiente aún no recibo la misma. En general hay muchas opciones en PDC, yo buscaría otra.
El hotel está en buen estado, sin embargo las fotos son engañosas están muy retocadas y no representan la condición real del hotel. Personal muy atento, el servicio de facturación deficiente aún no recibo la misma. En general hay muchas opciones en PDC, yo buscaría otra.
10
LiLiane
27 dic 2023
·
Se alojó 1 noche
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
10
mitchell
8 feb 2025
·
Se alojó 7 noches
Great staff, nice quiet hotel.
Great staff, nice quiet hotel.
10
Claudia
31 dic 2022
·
Se alojó 19.356 noches
Hard working friendly staff.
Hard working friendly staff.
10
Dale
24 ene 2024
·
Se alojó 1 noche
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
8
Michelle
6 abr 2025
·
Se alojó 4 noches
Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
10
Victoria
17 ago 2025
·
Se alojó 1 noche
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
10
Tyler
23 sept 2025
·
Se alojó 1 noche
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Una ubicación tranquila, al norte del centro, cerca de la Quinta Avenida y restaurantes, donde muchos huéspedes se sienten seguros. La playa y la vida nocturna más animada requieren una caminata más larga, y algunos señalan obras y ladridos de perros en la zona.
Reseñas de huéspedes relacionadas
10
Sebastien
26 jul 2025
·
Se alojó 1 noche
Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.
Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.
8
Kaleph
25 nov 2025
·
Se alojó 3 noches
Bonito lugar, lejos del ruido de la zona, buena atención del personal, no se le puede pedir mucho por el costo, es para llegar a descansar y salir a conocer la zona, lejos de la terminal ADO
Bonito lugar, lejos del ruido de la zona, buena atención del personal, no se le puede pedir mucho por el costo, es para llegar a descansar y salir a conocer la zona, lejos de la terminal ADO
10
Victor
22 jul 2024
·
Se alojó 1 noche
Me pareció una excelente opción para alguien que quiere descansar, no está cerca de la vida nocturna, por lo que fue excelente para mí!
Me pareció una excelente opción para alguien que quiere descansar, no está cerca de la vida nocturna, por lo que fue excelente para mí!
8
Jessica
21 sept 2022
·
Se alojó 4 noches
Excelente servicio y atención, solo que no cuentan con estacionamiento como tal, nos estacionamos en la calle, afuera del hotel y si está a una calle de la 5ta avenida solo que la zona de comida y buen ambiente está a 15-20 min caminando.
Excelente servicio y atención, solo que no cuentan con estacionamiento como tal, nos estacionamos en la calle, afuera del hotel y si está a una calle de la 5ta avenida solo que la zona de comida y buen ambiente está a 15-20 min caminando.
10
Laura
8 mar 2025
·
Se alojó 5 noches
Lovely!!Not far from the restaurants and the beach.
Lovely!!Not far from the restaurants and the beach.
10
Andy
27 dic 2024
·
Se alojó 3 noches
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
6
Paula
7 abr 2024
·
Se alojó 2 noches
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
8
Jordan
27 ene 2024
·
Se alojó 9 noches
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
6
Michelle
10 abr 2024
·
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
10
Eboni
6 sept 2023
·
Se alojó 25 noches
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Varios huéspedes disfrutaron del café/restaurante en el lugar para desayunar, comer pizza y tomar café, aunque algunos informaron sobre cierres, opciones limitadas o cargos inesperados. Las opiniones generales sobre la restauración son inconsistentes.
Reseñas de huéspedes relacionadas
10
LiLiane
27 dic 2023
·
Se alojó 1 noche
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
10
JACK
19 dic 2023
·
Se alojó 2 noches
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
8
Ariyon
3 ene 2024
·
Se alojó 4 noches
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
10
Dale
24 ene 2024
·
Se alojó 1 noche
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
4
Aaron
31 ene 2024
·
Se alojó 1 noche
The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
10
SARAH
11 ago 2022
·
Se alojó 3 noches
Super hôtel, très bien placé à 2 pas de l'avenue principale. Très propre, le ménage était fait tous les jours avec la serpillière. L'équipe est super sympa, très serviable. Merci à Barbara pour son aide. Le restaurant de l'hôtel est très bon également. Je recommande fortement. Nous reviendrons avec plaisir.
Super hôtel, très bien placé à 2 pas de l'avenue principale. Très propre, le ménage était fait tous les jours avec la serpillière. L'équipe est super sympa, très serviable. Merci à Barbara pour son aide. Le restaurant de l'hôtel est très bon également. Je recommande fortement. Nous reviendrons avec plaisir.
8
Jordan
27 ene 2024
·
Se alojó 9 noches
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
10
Eboni
6 sept 2023
·
Se alojó 25 noches
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
6
Mohammed
26 feb 2024
·
Se alojó 1 noche
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
4
Timothy M
1 feb 2025
·
Se alojó 12 noches
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Karina del Carmen
3 jun 2026
·
Se alojó 4 noches
Excelente atención del Personal, la habitación muy bien.
Excelente atención del Personal, la habitación muy bien.
10
Gustavo
8 may 2026
·
Se alojó 1 noche
La atención y las condiciones de la propiedad.
La atención y las condiciones de la propiedad.
10
Evany
24 abr 2026
·
Se alojó 2 noches
Todo bien ni una queja
Todo bien ni una queja
10
Luz
9 abr 2026
·
Se alojó 1 noche
Muy lindo, espacioso y relativamente cerca de las playas públicas y de las atracciones principales ahí en playa del carmen. La 5ta avenida esta a una calle abajo, solo que para llegar a donde están las tiendas y las plazas si tienes que caminar alguito.
Muy lindo, espacioso y relativamente cerca de las playas públicas y de las atracciones principales ahí en playa del carmen. La 5ta avenida esta a una calle abajo, solo que para llegar a donde están las tiendas y las plazas si tienes que caminar alguito.
2
Héctor
14 feb 2026
·
Se alojó 1 noche
Mucho ruido, nos tocaron la puerta varias veces de noche, no se podía descansar de tanto ruido, tuvimos que retirarnos a la 1 am sin que el recepcionista se disculpara
Mucho ruido, nos tocaron la puerta varias veces de noche, no se podía descansar de tanto ruido, tuvimos que retirarnos a la 1 am sin que el recepcionista se disculpara
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 35.12974931259155USD
- 2026-09-19: 37.55853185310364USD
- 2026-09-20: 33.39379709415436USD
- 2026-09-21: 33.446240882110594USD
- 2026-09-22: 33.377601765823364USD
- 2026-09-23: 34.155354110336305USD
- 2026-09-24: 33.3988065454483USD
- 2026-09-25: 33.69758484611511USD
- 2026-09-26: 34.54605409069061USD
- 2026-09-27: 34.160525580596925USD
- 2026-09-28: 34.2919185836792USD
- 2026-09-29: 33.3988065454483USD
- 2026-09-30: 34.327194929504394USD
- 2026-10-01: 34.327194929504394USD
- 2026-10-02: 34.587478399467464USD
- 2026-10-03: 34.54605409069061USD
- 2026-10-04: 34.97227344532013USD
- 2026-10-05: 34.327194929504394USD
- 2026-10-06: 34.587478399467464USD
- 2026-10-07: 35.46453523387909USD
- 2026-10-08: 34.95161821651458USD
- 2026-10-09: 34.99349355106354USD
- 2026-10-10: 34.54605409069061USD
- 2026-10-11: 36.34386909160614USD
- 2026-10-12: 34.99165879573822USD
- 2026-10-13: 34.29319503040313USD
- 2026-10-14: 35.007932944107054USD
- 2026-10-15: 34.327194929504394USD
- 2026-10-16: 35.46453523387909USD
- 2026-10-17: 35.007932944107054USD
- 2026-10-18: 34.19705428924561USD
- 2026-10-19: 35.027955423164364USD
- 2026-10-20: 34.99349355106354USD
- 2026-10-21: 35.027955423164364USD
- 2026-10-22: 35.498465070724485USD
- 2026-10-23: 34.7555117729187USD
- 2026-10-24: 35.498465070724485USD
- 2026-10-25: 35.027955423164364USD
- 2026-10-26: 35.027955423164364USD
- 2026-10-27: 36.383049218749996USD
- 2026-10-28: 34.99165879573822USD
- 2026-10-29: 35.027955423164364USD
- 2026-10-30: 36.359541142463684USD
- 2026-10-31: 34.99165879573822USD
- 2026-11-01: 36.70513416671753USD
- 2026-11-02: 36.725342748641964USD
- 2026-11-03: 37.240352875900264USD
- 2026-11-04: 36.75983089408874USD
- 2026-11-05: 36.72994715251922USD
- 2026-11-06: 36.75983089408874USD
- 2026-11-07: 36.725342748641964USD
- 2026-11-08: 36.720002691078186USD
- 2026-11-09: 37.83041719474792USD
- 2026-11-10: 54.316017830657955USD
- 2026-11-11: 36.92000634765625USD
- 2026-11-12: 36.72994715251922USD
- 2026-11-13: 38.74509308166504USD
- 2026-11-14: 38.74509308166504USD
- 2026-11-15: 36.75983089408874USD
- 2026-11-16: 36.75983089408874USD
- 2026-11-17: 36.92000634765625USD
- 2026-11-18: 184.39262994537353USD
Este alojamiento ofrece un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 48 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. Los huéspedes recibirán un correo electrónico 24 horas antes de su llegada con las instrucciones para el registro de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Es posible que los niños no puedan desayunar gratis.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Transporte al aeropuerto: 2500 MXN por vehículo (ida y vuelta, máximo 4 personas)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Mostrador turístico
Servicio de limpieza
Caja fuerte
Servicios
Mostrador turístico
Servicio de limpieza
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
24-Hour Front Desk
Concierge Services
Aparcamiento
Traslados al aeropuerto
Internet
WiFi gratuito
Actividades
Piscina
Piscina al aire libre
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraza
General
Habitaciones para no fumadores
Servicio de masajes
Habitación familiar
Beach Sun Loungers