Terrasse Hotel Playa del Carmen
From
US$ 35
/noite
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From
US$ 35
/noite
Sobre este alojamento
Mime-se com o serviço de massagens no local, ou desfrute de uma piscina exterior. Este hotel de estilo Art Déco conta ainda com Wi-fi grátis, uma sala de estar comum e apoio para excursões/compra de bilhetes.
Comodidades
Mime-se com o serviço de massagens no local, ou desfrute de uma piscina exterior. Este hotel de estilo Art Déco conta ainda com Wi-fi grátis, uma sala de estar comum e apoio para excursões/compra de bilhetes.
Comodidades para negócios
As principais comodidades incluem uma receção aberta 24 horas, assistência multilingue e armazenamento de bagagem. Este hotel disponibiliza transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa.
Quartos
Sinta-se em casa num dos 22 quartos com ar condicionado, um minibar e Smart TV. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho estão equipadas com um polibã e secadores de cabelo.
Localização
Com uma estadia Terrasse Hotel Playa del Carmen em Playa del Carmen (Luis Donaldo Colosio), ficará a 5 minutos de carro de Playa 88 e de Gran Coyote Golf. Este hotel está a 2,7 km (1,7 mi) de Playa Punta Esmeralda e a 6,7 km (4,2 mi) de Praia Xcalacoco.
O que há nas proximidades
Playa Mamitas(0.5 milhas)
Igreja de Guadalupe(0.6 milhas)
Praia Coco(0.6 milhas)
Super Chedraui Selecto Avenida 10(0.6 milhas)
Calle Quinta Avenida(0.7 milhas)
Playa del Carmen (praia principal)(0.7 milhas)
Mario Villanueva Madrid(0.7 milhas)
Playa Avenida Colosio(0.7 milhas)
Playa 88(0.8 milhas)
Quinta Alegría Shopping Mall(0.9 milhas)
Playa Punta Esmeralda(1 milhas)
Calle Corazón(1.1 milhas)
Calle 12(1.1 milhas)
Muelle de Navega(1.1 milhas)
Iglesia de Nuestra Señora del Carmen(1.2 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(23 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(35 milhas)
Aeroporto Internacional de Tulum (TQO)(66.2 milhas)
Serviço de transporte ao aeroporto
Elevador
Funcionários multilingues
Cofre
Toalhas
Depósito de bagagem
Localização
Avenida 10 entre calle 56 y 58, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Mamitas (0.5 milhas)
Igreja de Guadalupe (0.6 milhas)
Praia Coco (0.6 milhas)
Super Chedraui Selecto Avenida 10 (0.6 milhas)
Calle Quinta Avenida (0.7 milhas)
Playa del Carmen (praia principal) (0.7 milhas)
Opções de quartos
7
Quarto Duplo Premium, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
237 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Quarto Duplo Premium, 2 camas de casal
Detalhes do quarto
2 Camas De Casal
Dormidas 4
237 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
10
Quarto Duplo Deluxe, 1 cama king-size
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
237 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
9
Quarto Duplo Deluxe, 1 cama queen-size
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
188 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
12
Quarto Duplo Deluxe, 2 camas de casal
Detalhes do quarto
2 Camas De Casal
Dormidas 4
237 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Terrasse Hotel Playa del Carmen
8.1
Muito Bom
Com base em 225 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Terrasse Hotel Playa del Carmen, as avaliações destacam um bom custo-benefício em uma área mais tranquila, perto da Quinta Avenida, com um terraço e piscina agradáveis, quartos simples e a necessidade de caminhar para chegar à praia e à vida noturna central.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Terrasse Hotel Playa del Carmen, as avaliações destacam um bom custo-benefício em uma área mais tranquila, perto da Quinta Avenida, com um terraço e piscina agradáveis, quartos simples e a necessidade de caminhar para chegar à praia e à vida noturna central.
O atendimento é repetidamente elogiado como caloroso, atencioso e prestativo. As desvantagens comuns incluem camas duras, barulho da rua ou de cachorros e problemas ocasionais de manutenção ou limpeza, além de um restaurante no local que pode ser inconsistente e a falta de estacionamento privativo, apesar do que alguns anúncios indicam. Espere uma base básica e econômica, adequada para viajantes que priorizam o custo-benefício e um ambiente mais calmo em relação às comodidades completas.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
O terraço e a piscina são frequentemente destacados, embora alguns hóspedes tenham notado água fria ou suja e barulho à noite, e o elevador pode ser lento. Não há estacionamento privativo; o estacionamento na rua é usado em vez disso.
Avaliações dos hóspedes relacionadas
4
HECTOR RUBEN
14 de ago. de 2023
·
A estadia foi de 2 noites
En la publicidad dicen que tienen "Parking", pero NO es así. Solo usan la calle de enfrente del hotel como parking. La razón principal por la que escogí este hotel es porque tenía parking, pero al llegar me dijeron que NO había parking privado, solo en la calle. Es un fraude, cuidado!! Expedia debería hacer algo con hoteles fraudes que publicitan servicios que en realidad no ofrecen o NO tienen.
En la publicidad dicen que tienen "Parking", pero NO es así. Solo usan la calle de enfrente del hotel como parking. La razón principal por la que escogí este hotel es porque tenía parking, pero al llegar me dijeron que NO había parking privado, solo en la calle. Es un fraude, cuidado!! Expedia debería hacer algo con hoteles fraudes que publicitan servicios que en realidad no ofrecen o NO tienen.
10
LiLiane
27 de dez. de 2023
·
A estadia foi de 1 noite
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
10
JACK
19 de dez. de 2023
·
A estadia foi de 2 noites
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
8
TIXIAN
12 de dez. de 2022
·
A estadia foi de 1 noite
Good enough to stay for one night. Parking was not guaranteed though
Good enough to stay for one night. Parking was not guaranteed though
2
Daniel
1 de fev. de 2025
·
A estadia foi de 5 noites
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
10
Dale
24 de jan. de 2024
·
A estadia foi de 1 noite
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
10
Jose
5 de ago. de 2023
·
A estadia foi de 1 noite
Me gustó mucho porque el hotel tiene una muy buena relación calidad-precio. Tiene instalaciones muy limpias y bien cuidadas. De igual manera el servicio por parte de todo el personal, principalmente del área de recepción, fue ideal para que hayamos pasado una excelente estancia. El único detalle fue que no tenía estacionamiento dentro del hotel pero afuera se estacionaba muy bien.
Me gustó mucho porque el hotel tiene una muy buena relación calidad-precio. Tiene instalaciones muy limpias y bien cuidadas. De igual manera el servicio por parte de todo el personal, principalmente del área de recepción, fue ideal para que hayamos pasado una excelente estancia. El único detalle fue que no tenía estacionamiento dentro del hotel pero afuera se estacionaba muy bien.
8
Jordan
27 de jan. de 2024
·
A estadia foi de 9 noites
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
6
Jesus
30 de nov. de 2025
·
A estadia foi de 4 noites
Falta estacionamiento y restaurante son basicos lo demas bien
Falta estacionamiento y restaurante son basicos lo demas bien
4
Timothy M
1 de fev. de 2025
·
A estadia foi de 12 noites
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
O feedback sobre a limpeza é misto: muitos relatam quartos muito limpos e arrumação regular, enquanto outros citam mofo, odores, insetos e banheiros e acessórios desgastados ou mal conservados.
Avaliações dos hóspedes relacionadas
8
Michel
6 de nov. de 2022
·
Personal muy amable. Pero en el cuarto se siente mucho el ruido y algunas áreas del cuarto y baño tiene hongo.
Personal muy amable. Pero en el cuarto se siente mucho el ruido y algunas áreas del cuarto y baño tiene hongo.
10
CJ
31 de jul. de 2023
·
A estadia foi de 1 noite
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
10
Timothy
29 de fev. de 2024
·
A estadia foi de 7 noites
Awesome staff, clean hotel, will definitely stay there again!
Awesome staff, clean hotel, will definitely stay there again!
10
JACK
19 de dez. de 2023
·
A estadia foi de 2 noites
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
10
Juan Carlos
5 de dez. de 2023
·
A estadia foi de 1 noite
Instalaciones limpias y confortables, buen ubicación
Instalaciones limpias y confortables, buen ubicación
2
Daniel
1 de fev. de 2025
·
A estadia foi de 5 noites
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
10
Victoria
17 de ago. de 2025
·
A estadia foi de 1 noite
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
10
paola crystal jimenez
29 de ago. de 2023
·
A estadia foi de 1 noite
Todo muy limpio y la recepcionista muy amable
Todo muy limpio y la recepcionista muy amable
6
Ilja
7 de nov. de 2025
·
A estadia foi de 5 noites
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
4
Timothy M
1 de fev. de 2025
·
A estadia foi de 12 noites
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são simples, mas vários hóspedes acharam as camas duras ou afundadas e notaram barulho de cachorros ou do terraço. Problemas ocasionais de manutenção incluem vazamentos no ar condicionado, baixa pressão da água e fechaduras de portas defeituosas.
Avaliações dos hóspedes relacionadas
6
aka
8 de abr. de 2024
·
A estadia foi de 1 noite
Emplacement proche du centre ville mais quartier « bizzare » et sale. Les photos sont appréciables mais la piscine est petite mais agréable à vie - je ne l’ai pas testé. Nous avons juste fait une nuit mais avons changé de chambre : literie pas confortable + bruit de climatisation + aucune pression d’eau dans la douche. Je suis soulagée de n’avoir pas fait plus d’une nuit.
Emplacement proche du centre ville mais quartier « bizzare » et sale. Les photos sont appréciables mais la piscine est petite mais agréable à vie - je ne l’ai pas testé. Nous avons juste fait une nuit mais avons changé de chambre : literie pas confortable + bruit de climatisation + aucune pression d’eau dans la douche. Je suis soulagée de n’avoir pas fait plus d’une nuit.
10
Ian
14 de abr. de 2025
·
A estadia foi de 9 noites
Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
8
Jenni
12 de mar. de 2023
·
A estadia foi de 4 noites
The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!
The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!
6
Robin
3 de fev. de 2025
·
A estadia foi de 3 noites
The rooms are small and the bed is not comfortable. It’s very basic.
The rooms are small and the bed is not comfortable. It’s very basic.
8
Jose
2 de jan. de 2024
·
A estadia foi de 4 noites
Muy bien, en recepción 24 horas, servicio de limpieza muy bien. Únicamente que no hubo conectividad a internet NUNCA. Pero el resto muy bien
Muy bien, en recepción 24 horas, servicio de limpieza muy bien. Únicamente que no hubo conectividad a internet NUNCA. Pero el resto muy bien
10
Doris
5 de abr. de 2024
·
A estadia foi de 5 noites
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
6
Paula
7 de abr. de 2024
·
A estadia foi de 2 noites
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
8
Jordan
27 de jan. de 2024
·
A estadia foi de 9 noites
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
6
Michelle
10 de abr. de 2024
·
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
6
Ilja
7 de nov. de 2025
·
A estadia foi de 5 noites
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é consistentemente elogiado como amigável, atencioso e prestativo na recepção e pela equipe de limpeza. Algumas avaliações mencionam problemas não resolvidos ou dificuldades com cobranças.
Avaliações dos hóspedes relacionadas
2
Ebony
4 de fev. de 2024
·
A estadia foi de 7 noites
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
10
CJ
31 de jul. de 2023
·
A estadia foi de 1 noite
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
6
Eduardo
4 de mar. de 2024
·
A estadia foi de 3 noites
El hotel está en buen estado, sin embargo las fotos son engañosas están muy retocadas y no representan la condición real del hotel. Personal muy atento, el servicio de facturación deficiente aún no recibo la misma. En general hay muchas opciones en PDC, yo buscaría otra.
El hotel está en buen estado, sin embargo las fotos son engañosas están muy retocadas y no representan la condición real del hotel. Personal muy atento, el servicio de facturación deficiente aún no recibo la misma. En general hay muchas opciones en PDC, yo buscaría otra.
10
LiLiane
27 de dez. de 2023
·
A estadia foi de 1 noite
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
10
mitchell
8 de fev. de 2025
·
A estadia foi de 7 noites
Great staff, nice quiet hotel.
Great staff, nice quiet hotel.
10
Claudia
31 de dez. de 2022
·
A estadia foi de 19.356 noites
Hard working friendly staff.
Hard working friendly staff.
10
Dale
24 de jan. de 2024
·
A estadia foi de 1 noite
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
8
Michelle
6 de abr. de 2025
·
A estadia foi de 4 noites
Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
10
Victoria
17 de ago. de 2025
·
A estadia foi de 1 noite
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
10
Tyler
23 de set. de 2025
·
A estadia foi de 1 noite
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Uma localização mais tranquila, ao norte do centro, perto da Quinta Avenida e de restaurantes, com muitos hóspedes se sentindo seguros. A praia e a vida noturna mais agitada exigem uma caminhada mais longa, e alguns observam obras e cachorros latindo na área.
Avaliações dos hóspedes relacionadas
10
Sebastien
26 de jul. de 2025
·
A estadia foi de 1 noite
Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.
Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.
8
Kaleph
25 de nov. de 2025
·
A estadia foi de 3 noites
Bonito lugar, lejos del ruido de la zona, buena atención del personal, no se le puede pedir mucho por el costo, es para llegar a descansar y salir a conocer la zona, lejos de la terminal ADO
Bonito lugar, lejos del ruido de la zona, buena atención del personal, no se le puede pedir mucho por el costo, es para llegar a descansar y salir a conocer la zona, lejos de la terminal ADO
10
Victor
22 de jul. de 2024
·
A estadia foi de 1 noite
Me pareció una excelente opción para alguien que quiere descansar, no está cerca de la vida nocturna, por lo que fue excelente para mí!
Me pareció una excelente opción para alguien que quiere descansar, no está cerca de la vida nocturna, por lo que fue excelente para mí!
8
Jessica
21 de set. de 2022
·
A estadia foi de 4 noites
Excelente servicio y atención, solo que no cuentan con estacionamiento como tal, nos estacionamos en la calle, afuera del hotel y si está a una calle de la 5ta avenida solo que la zona de comida y buen ambiente está a 15-20 min caminando.
Excelente servicio y atención, solo que no cuentan con estacionamiento como tal, nos estacionamos en la calle, afuera del hotel y si está a una calle de la 5ta avenida solo que la zona de comida y buen ambiente está a 15-20 min caminando.
10
Laura
8 de mar. de 2025
·
A estadia foi de 5 noites
Lovely!!Not far from the restaurants and the beach.
Lovely!!Not far from the restaurants and the beach.
10
Andy
27 de dez. de 2024
·
A estadia foi de 3 noites
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
6
Paula
7 de abr. de 2024
·
A estadia foi de 2 noites
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
8
Jordan
27 de jan. de 2024
·
A estadia foi de 9 noites
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
6
Michelle
10 de abr. de 2024
·
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
10
Eboni
6 de set. de 2023
·
A estadia foi de 25 noites
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Vários hóspedes apreciaram o café/restaurante no local para o café da manhã, pizza e café, embora alguns tenham relatado fechamentos, opções limitadas ou cobranças inesperadas. O feedback geral sobre a alimentação é inconsistente.
Avaliações dos hóspedes relacionadas
10
LiLiane
27 de dez. de 2023
·
A estadia foi de 1 noite
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
10
JACK
19 de dez. de 2023
·
A estadia foi de 2 noites
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.
8
Ariyon
3 de jan. de 2024
·
A estadia foi de 4 noites
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
10
Dale
24 de jan. de 2024
·
A estadia foi de 1 noite
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
4
Aaron
31 de jan. de 2024
·
A estadia foi de 1 noite
The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
10
SARAH
11 de ago. de 2022
·
A estadia foi de 3 noites
Super hôtel, très bien placé à 2 pas de l'avenue principale. Très propre, le ménage était fait tous les jours avec la serpillière. L'équipe est super sympa, très serviable. Merci à Barbara pour son aide. Le restaurant de l'hôtel est très bon également. Je recommande fortement. Nous reviendrons avec plaisir.
Super hôtel, très bien placé à 2 pas de l'avenue principale. Très propre, le ménage était fait tous les jours avec la serpillière. L'équipe est super sympa, très serviable. Merci à Barbara pour son aide. Le restaurant de l'hôtel est très bon également. Je recommande fortement. Nous reviendrons avec plaisir.
8
Jordan
27 de jan. de 2024
·
A estadia foi de 9 noites
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
10
Eboni
6 de set. de 2023
·
A estadia foi de 25 noites
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁
6
Mohammed
26 de fev. de 2024
·
A estadia foi de 1 noite
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
4
Timothy M
1 de fev. de 2025
·
A estadia foi de 12 noites
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Cornelio Martínez
16 de set. de 2024
·
A estadia foi de 1 noite
Excelente
Excelente
10
antonio
9 de jul. de 2026
·
A estadia foi de 3 noites
all great
all great
6
Kendrah
17 de jun. de 2026
·
A estadia foi de 4 noites
The hotel is not 4-star condition. Continental breakfast was served at a hotel 2 blocks away. Reception did not know it was included. Staff is pleasant and hospitable. Pool is nice and roof top offers comfortable seating arrangement. AC struggled at times and the balcony light did not turn off. It's an okay hotel. For the price, there are plenty of options all over Playa del Carmen.
The hotel is not 4-star condition. Continental breakfast was served at a hotel 2 blocks away. Reception did not know it was included. Staff is pleasant and hospitable. Pool is nice and roof top offers comfortable seating arrangement. AC struggled at times and the balcony light did not turn off. It's an okay hotel. For the price, there are plenty of options all over Playa del Carmen.
10
Karina del Carmen
3 de jun. de 2026
·
A estadia foi de 4 noites
Excelente atención del Personal, la habitación muy bien.
Excelente atención del Personal, la habitación muy bien.
8
Floyd
1 de jun. de 2026
·
A estadia foi de 1 noite
Good value for a boutique property located walking distance to the beaches. NOTE: Be careful about parking if you self-drive as you can get a ticket since there are no designated parking spaces and the local police will ticket your vehicle AND remove the plate from the vehicle! This can disrupt your trip as you need to spend your time to visit a local govt department to pay fees to retrieve your license plate 😖
Good value for a boutique property located walking distance to the beaches. NOTE: Be careful about parking if you self-drive as you can get a ticket since there are no designated parking spaces and the local police will ticket your vehicle AND remove the plate from the vehicle! This can disrupt your trip as you need to spend your time to visit a local govt department to pay fees to retrieve your license plate 😖
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-03: 145.95945387779236USD
- 2026-11-04: 31.223413359394073USD
- 2026-11-05: 31.395957715759277USD
- 2026-11-06: 30.914271566381455USD
- 2026-11-07: 31.259360279111863USD
- 2026-11-08: 27.878255621995926USD
- 2026-11-09: 28.228333088283538USD
- 2026-11-10: 27.88954200638771USD
- 2026-11-11: 31.85607742986679USD
- 2026-11-12: 31.85607742986679USD
- 2026-11-13: 30.81805192089081USD
- 2026-11-14: 31.105625132932662USD
- 2026-11-15: 31.0827820058918USD
- 2026-11-16: 30.82386891482353USD
- 2026-11-17: 31.115572600240707USD
- 2026-11-18: 31.74104857419014USD
- 2026-11-19: 31.74104857419014USD
- 2026-11-20: 31.74104857419014USD
- 2026-11-21: 31.74104857419014USD
- 2026-11-22: 29.600622251195908USD
- 2026-11-23: 31.036490664281846USD
- 2026-11-24: 29.59861602127075USD
- 2026-11-25: 29.600622251195908USD
- 2026-11-26: 31.036490664281846USD
- 2026-11-27: 31.743698514251708USD
- 2026-11-28: 29.59861602127075USD
- 2026-11-29: 31.85607742986679USD
- 2026-11-30: 31.85607742986679USD
- 2026-12-01: 31.74104857419014USD
- 2026-12-02: 29.59861602127075USD
- 2026-12-03: 31.85607742986679USD
- 2026-12-04: 31.74104857419014USD
- 2026-12-05: 31.74104857419014USD
- 2026-12-06: 31.85607742986679USD
- 2026-12-07: 31.85607742986679USD
- 2026-12-08: 31.74104857419014USD
- 2026-12-09: 31.74104857419014USD
- 2026-12-10: 31.74104857419014USD
- 2026-12-11: 31.74104857419014USD
- 2026-12-12: 31.86443707883835USD
- 2026-12-13: 31.86443707883835USD
- 2026-12-14: 32.287440466480255USD
- 2026-12-15: 31.86443707883835USD
- 2026-12-16: 31.743698514251708USD
- 2026-12-17: 31.743698514251708USD
- 2026-12-18: 31.743698514251708USD
- 2026-12-19: 31.74104857419014USD
- 2026-12-20: 31.85607742986679USD
- 2026-12-21: 64.6545207510376USD
- 2026-12-22: 65.71798997600555USD
- 2026-12-23: 66.1214717809105USD
- 2026-12-24: 65.71798997600555USD
- 2026-12-25: 65.37169967102051USD
- 2026-12-26: 69.3126690735817USD
- 2026-12-27: 64.6545207510376USD
- 2026-12-28: 71.45602213199615USD
- 2026-12-29: 73.4381172184372USD
- 2026-12-30: 73.46830293243409USD
- 2026-12-31: 72.31063745750427USD
- 2027-01-01: 66.43692407896042USD
- 2027-01-02: 64.6545207510376USD
- 2027-01-03: 68.5784661661911USD
Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 48 horas antes da chegada através dos dados que constam da confirmação da reserva. Os clientes deverão completar o registo online no alojamento através de um link seguro antes da chegada. Os clientes deverão fornecer uma cópia do seu documento de identificação com fotografia emitido pelo governo antes da chegada.
Os clientes irão receber um e-mail 24 horas antes da chegada com instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: detetor de monóxido de carbono, extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Taxa de transporte de/para o aeroporto: 2500 MXN por veículo (ida e volta, ocupação máxima de 4) pessoas
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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