Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 29 per day. Valet parking is also offered at the same rate, providing in/out privileges. Reservations are not required for parking.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 11:00 AM for a fee of approximately EUR 52 per person.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 55 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of EUR 65.00 per vehicle (one-way). Guests must contact the hotel to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Elevators are available for easy access to all floors.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Cologne, just steps from Cologne Cathedral and a short 5-minute drive from LANXESS Arena. It is approximately 15.5 km from Cologne - Bonn Airport and 61.2 km from Düsseldorf International Airport.

What are the hotel's policies for guests staying with children?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 120 per night. Advance request or confirmation is required for rollaway beds.

Excelsior Hotel Ernst am Dom in Cologne

Average nightly price at Excelsior Hotel Ernst am Dom by month, last 12 months (USD)
Month	Average price
January	$299
February	$401
March	$382
April	$335
May	$315
June	$351
July	$300
August	$389
September	$366
October	$474
November	$412
December	$433

What guests think

At Excelsior Hotel Ernst am Dom, travellers consistently praise the unbeatable location beside Cologne Cathedral and the train station, the classic luxury atmosphere, and the professional, welcoming staff, while a few note dated touches and occasional service or amenity hiccups.

Rooms are widely described as comfortable and often spacious, with some offering striking cathedral views; a minority mention smaller or dated rooms. Dining earns high marks, from an extensive breakfast to well-regarded restaurants and a cozy bar, with occasional slow service or an underwhelming breakfast noted. Overall, it suits guests seeking a refined grand-hotel experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple on-site restaurants and a popular bar are frequently praised. Valet parking helps, though several guests report car access and parking can be challenging.

Related guest reviews

10

Janet

Jan 1, 2025

·

Stayed 2 nights

This hotel is in the best location and its staff was top notch! The restaurants and bar were fantastic! We loved every second of our stay!

10

Grant

Nov 16, 2023

·

Stayed 3 nights

Overall a really amazing hotel. The staff working the front desk and lobby were all exceptionally well-trained and friendly. Our check-in was quick and easy and the room was beautiful and very clean. Lots of room, high ceilings, 2 Juliet balconies, rainfall shower and lovely toiletries. Also, the piano bar is a nice place to get some champagne and beautiful cakes/pastries. We'd definitely stay here again in the future.

10

Steve

Oct 29, 2024

·

Stayed 3 nights

The Bar in the hotel is like a speak easy. Tucked away and fantastic bartenders. Want something more open? Beside the bar there is a great elegant yet casual glass room.

10

RICHARD

Dec 13, 2023

·

Stayed 2 nights

The checkin was very easy. The staff was very helpful and ensured we were comfortable throughout the stay. The valet parking was at both dropoff and pickup. The bar staff were very accommodating and friendly. At checkin, we asked about the christmas markets and were given a map with the locations. This made it easier to navigate around the area. Everyone in the party enjoyed the relaxed environment.

10

Anne

Dec 5, 2023

·

Stayed 2 nights

Great place to stay right next to the cathedral and Christmas Market. Had a beautiful 9 course dinner at the Hanse Stube. Nice soft beds and pillows

10

Elisabeth F

Jun 9, 2024

·

Stayed 1 night

Very nice stay in a very central location with excellent parking. We will be back.

10

Vant

Dec 2, 2024

·

Stayed 1 night

Front desk staff were excellent and the in house restaurant Hanse Stube was superb a special thank you to the restaurant manager Mr Sasse for an unforgettable evening .

8

Lesley

Sep 11, 2023

·

Stayed 1 night

Great downtown location easily accessible by train. However if you arrive by car, it’s a different story. The access to the hotel is virtually impossible. We had to call the hotel to ask how we got to the front desk!

10

Lisa

Sep 26, 2024

·

Stayed 1 night

Absolutely beautiful 5 star hotel with two restaurants and a lovely bar. This hotel is directly across from the Dom church. Staff were excellent and friendly. Thoroughly enjoyed this hotel!

10

Denise

Nov 25, 2024

·

Stayed 4 nights

the location , staff terrific , cozy bar , beautiful rooms . we highly recommend

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Cleanliness

Cleanliness is consistently high, with many describing rooms and common areas as spotless and well kept. A few note dated elements or wear in some rooms.

Related guest reviews

10

michael

May 24, 2023

·

Stayed 1 night

Beatiful old style well kept hotel friendly staff conveniently situated next to train station but received room on courtyard so no noise whatsoever

10

Warren

Oct 17, 2025

·

Stayed 1 night

This hotel is unbelievable. Excellent in every way. The property is very luxurious and well deserving of their 5 stars. It is perfectly kept up, great amenities, unbeatable location, clean and well appointed. But what I was most impressed by was the staff. They were obviously hand picked and trained to maximize guest experience. In every interaction I was shocked by both their courteous nature and their professionalism. This hotel even has a decent gym which I find rare in Europe. It’s expensive but worth every penny for the unique experience. I will definitely be coming back on my next visit to Cologne. Thanks again for the wonderful stay.

10

Kelly

Mar 25, 2025

·

Stayed 2 nights

Beautiful hotel with EXCELLENT service. Very clean rooms and the beds are so incredibly comfy!

8

Judy

Apr 1, 2024

·

Stayed 3 nights

It’s located right in front of the dome and next to the train station so the location was perfect. As a 5 star hotel though, the internet connection was sporadic and I had to ask for tea. There was no complimentary coffee either. And the front desk staff members did their job. The room was rather outdated and showed wear and tear. I hated the big ole’ heavy key, but some might find them charming.

10

valentindan

Jun 8, 2025

·

Stayed 1 night

Very old building but keeped on best conditions. Hotel is very clean and staff very helpfull. Location is the best posible as is right in city centre.

10

Jayne

Nov 3, 2025

·

Stayed 2 nights

Room spotless and the most comfortable bed I've ever slept in. The staff can't do enough for you. My 5th stay at this hotel and it never disappoints.

8

Sani

Jun 6, 2025

·

Stayed 1 night

Dated. Good service. Good location.

10

Suddhasil

Dec 7, 2025

·

Stayed 2 nights

room was spotless it was very spacious very comfortable bed the hotel was very close to all tourist hot spots within a few mins walk great food options the staff were excellent polite precise and very helpful

10

Lucas

Mar 11, 2026

·

Stayed 2 nights

Clean room, great staff, beautiful restaurant.

10

Cigdem

Jul 1, 2023

·

Stayed 3 nights

We loved our time at this hotel. Everybody was so very nice and welcoming. The hotel was immaculate. The breakfast buffet was superb, with delicious fresh foods and many options, including a full vegan buffet. The servers were very attentive and friendly. It was the best stay we had in Europe.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are comfortable and often spacious, with some offering impressive cathedral views. A minority mention smaller or dated rooms.

Related guest reviews

10

Anne

Dec 12, 2024

·

Stayed 2 nights

Very nice hotel, large rooms, great staff! Location was amazing. It is a very short walk from the train station, and is steps from the Cathedral. We went to Cologne to visit their fantastic Christmas markets and were not disappointed. The two best ones were in walking distance and we had a wonderful time, going back to our room several times during the day because it was so convenient. We would definitely stay there again.

10

gena

Dec 6, 2025

·

Stayed 3 nights

The hotel is pure luxury. The location is excellent just across from the cathedral. It is a beautiful building. The lobby is quiet elegance. The staff are professional and friendly. The food at the breakfast buffet is very good. The bed is very comfortable. I had a junior suite with window/doors opening toward the Dom. No bathtub.

10

Suzanne

Dec 8, 2023

·

Stayed 2 nights

Beautiful luxury hotel. Checkout time is 1 pm (first time I’ve experienced this👍). Excellent central location AND next to the dome (my room faced it, it is a magnificent view)

10

Grant

Nov 16, 2023

·

Stayed 3 nights

Overall a really amazing hotel. The staff working the front desk and lobby were all exceptionally well-trained and friendly. Our check-in was quick and easy and the room was beautiful and very clean. Lots of room, high ceilings, 2 Juliet balconies, rainfall shower and lovely toiletries. Also, the piano bar is a nice place to get some champagne and beautiful cakes/pastries. We'd definitely stay here again in the future.

10

Jayne

Nov 3, 2025

·

Stayed 2 nights

Room spotless and the most comfortable bed I've ever slept in. The staff can't do enough for you. My 5th stay at this hotel and it never disappoints.

2

Leeora

Dec 28, 2025

·

Stayed 4 nights

Very bad customer service across all areas of the hotel. In particular the restaurant was the worst. The waiters ignore you, make you wait for ages, then don't take your order properly and still charge you. We overheard another customer complaining about the service too. Terrible check in. We waited for ages and then when we got to the front of the queue the receptionist ignored us and started speaking to her colleague so we went to someone else who wasn't really any better. And they said that they needed €150 deposit which would be refunded after 6 weeks. The room was too small for a queen and it was extremely hot. They couldn't do anything about it so we couldn't sleep well because it was one temperature the whole time, too hot. The only good reason to stay in this hotel is the location. It's about a 5 min walk from the central station and very close to the cathedral and city centre. But other than that, I wouldn't recommend staying here because the customer service does not exist.

8

Tammy

Dec 9, 2024

·

Stayed 1 night

Return stay at this beautiful hotel. Right across from the cathedral and Christmas market. A nice note and snacks were left in the room. The room is a little pricey but worth it.

6

David

Dec 8, 2025

·

Stayed 2 nights

A bit surprised at lack of amenities. The room was rather small and oddly shaped. There were no robes nor even a simple shower cap. Having stayed in some other five-star hotels for less money in both Berlin and Brussels, it was disappointing. The bar and common sitting areas were also very tight.

10

Suddhasil

Dec 7, 2025

·

Stayed 2 nights

room was spotless it was very spacious very comfortable bed the hotel was very close to all tourist hot spots within a few mins walk great food options the staff were excellent polite precise and very helpful

10

Pooja

Mar 28, 2024

·

Stayed 1 night

Loved our stay. Staff was welcoming, accommodating and hospitable. Location was perfect. Rooms were spacious and comfortable.

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AI-generated summary based on recent guest reviews

Service

Service is a standout, frequently described as professional, attentive, and welcoming. Isolated critiques mention slow restaurant service, inconsistent concierge advice, or poor interactions at check-in or with upgrades.

Related guest reviews

10

Warren

Oct 17, 2025

·

Stayed 1 night

This hotel is unbelievable. Excellent in every way. The property is very luxurious and well deserving of their 5 stars. It is perfectly kept up, great amenities, unbeatable location, clean and well appointed. But what I was most impressed by was the staff. They were obviously hand picked and trained to maximize guest experience. In every interaction I was shocked by both their courteous nature and their professionalism. This hotel even has a decent gym which I find rare in Europe. It’s expensive but worth every penny for the unique experience. I will definitely be coming back on my next visit to Cologne. Thanks again for the wonderful stay.

10

Paul

Nov 23, 2025

·

Stayed 3 nights

Great service! Will stay again!!

8

jerzy

Aug 16, 2024

·

Stayed 3 nights

Service at the restaurants was a bit slow

10

Linda

Aug 5, 2025

·

Stayed 2 nights

All staff were superb. Welcoming, efficient and nothing too much trouble.

10

Andreas

Jan 26, 2026

·

Stayed 2 nights

Das Personal war spitze!

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2

Leeora

Dec 28, 2025

·

Stayed 4 nights

Very bad customer service across all areas of the hotel. In particular the restaurant was the worst. The waiters ignore you, make you wait for ages, then don't take your order properly and still charge you. We overheard another customer complaining about the service too. Terrible check in. We waited for ages and then when we got to the front of the queue the receptionist ignored us and started speaking to her colleague so we went to someone else who wasn't really any better. And they said that they needed €150 deposit which would be refunded after 6 weeks. The room was too small for a queen and it was extremely hot. They couldn't do anything about it so we couldn't sleep well because it was one temperature the whole time, too hot. The only good reason to stay in this hotel is the location. It's about a 5 min walk from the central station and very close to the cathedral and city centre. But other than that, I wouldn't recommend staying here because the customer service does not exist.

10

KEITH

Dec 14, 2024

·

Stayed 1 night

Absolute first class service. Nothing is too much trouble, staff are truly professional.

10

Rachel

Feb 2, 2026

·

Stayed 1 night

Great room. Great staff. Amazing breakfast!

10

Christopher

Dec 25, 2024

·

Stayed 3 nights

Front desk staff made our stay more pleasurable and the front desk staff was pleasant. Concierge information consistency was mediocre. Parking was difficult.

6

Laura

Nov 13, 2023

·

Stayed 2 nights

What a beautiful place. We were offered an upgrade and agreed but felt the desk person was being a bit underhanded about it. Sure enough, the amount he told us was much less than the outrageous price we paid. We should have checked into it more before we agreed but felt that a 5-star hotel would be more concerned about its pristine reputation than conning foreigners out of some money.

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Location

Outstanding central location directly by the cathedral and a few minutes from the main station, ideal for sights and markets. Easy to reach by train; some guests found car access challenging.

Related guest reviews

10

gena

Dec 6, 2025

·

Stayed 3 nights

The hotel is pure luxury. The location is excellent just across from the cathedral. It is a beautiful building. The lobby is quiet elegance. The staff are professional and friendly. The food at the breakfast buffet is very good. The bed is very comfortable. I had a junior suite with window/doors opening toward the Dom. No bathtub.

10

Mark Richard

Aug 10, 2024

·

Stayed 3 nights

It is true that the hotel is a calm oasis in this busy area, with easy access to the cathedral and all the major museums.

10

John

Oct 22, 2025

·

Stayed 3 nights

Excellent Hotel with very good location

10

Heidi

Sep 10, 2025

·

Stayed 4 nights

It was the perfect distance to the legendary Cologne Cathedral

2

Leeora

Dec 28, 2025

·

Stayed 4 nights

Very bad customer service across all areas of the hotel. In particular the restaurant was the worst. The waiters ignore you, make you wait for ages, then don't take your order properly and still charge you. We overheard another customer complaining about the service too. Terrible check in. We waited for ages and then when we got to the front of the queue the receptionist ignored us and started speaking to her colleague so we went to someone else who wasn't really any better. And they said that they needed €150 deposit which would be refunded after 6 weeks. The room was too small for a queen and it was extremely hot. They couldn't do anything about it so we couldn't sleep well because it was one temperature the whole time, too hot. The only good reason to stay in this hotel is the location. It's about a 5 min walk from the central station and very close to the cathedral and city centre. But other than that, I wouldn't recommend staying here because the customer service does not exist.

10

Claudia

Oct 1, 2025

·

Stayed 1 night

Great location. Helpful staff.

10

Alexander

Sep 6, 2025

·

Stayed 1 night

Ideal gelegen, direkt am Kölnerdom. 3 min vom Bahnhof. Klasse 5 Stern Hotel.

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10

Robert

Jul 2, 2024

·

Stayed 4 nights

Just next to the Railway station very convenient for shopping.

10

Lynda

Dec 15, 2023

·

Stayed 5 nights

Perfect location by the train station and across the street from the cathedral.

10

Alistair

Dec 5, 2023

·

Stayed 3 nights

This property is so convenient for the railway station and it’s connection to the airport. It is right next to the Cathedral and the old town of Cologne. The staff were very friendly and helpful

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Dining

Breakfast is widely praised for quality and variety, and on-site restaurants receive strong reviews alongside a cozy bar. A few found breakfast underwhelming or pricey, and restaurant service can be slow at times.

Related guest reviews

10

Lynne

Dec 15, 2024

·

Stayed 3 nights

Beautiful hotel in excellent location with friendly helpful staff. Very good breakfast in opulent dining area. Large comfortable bed in spacious room.

10

Janet

Jan 1, 2025

·

Stayed 2 nights

This hotel is in the best location and its staff was top notch! The restaurants and bar were fantastic! We loved every second of our stay!

10

Francisco

Oct 17, 2024

·

Stayed 2 nights

Wonderful hotel. Spacious rooms with great attention to detail. Great bar, one of the best breakfast buffets I have ever had. Service was fantastic.

8

jerzy

Aug 16, 2024

·

Stayed 3 nights

Service at the restaurants was a bit slow

10

David

Jan 2, 2024

·

This hotel is across the street from the cathedral and the location is in the heart of the city. You can literally walk from the train station to the hotel in 5 mins or less and this was super convenient as we had luggage with us. The staff was very tentative, helpful and professional. My wife loved the tea time and I highly recommend the 7 course dining experience the food was amazing and we left so full we could barley walk. Overall, I will be staying here again on my next trip.

10

Jule

Jun 11, 2024

·

Stayed 2 nights

It is close to the train station and the busy Cathedral Cologne and there can be some sense of a lot of people - but once you step inside it\'s a fabulous retreat. Great service, we had a beautiful room. The breakfast is very expensive and just "okay" so go across the street to the Cafe Richard. Close to the "historical sections" and close to the water. Would stay here again for sure.

10

Vant

Dec 2, 2024

·

Stayed 1 night

Front desk staff were excellent and the in house restaurant Hanse Stube was superb a special thank you to the restaurant manager Mr Sasse for an unforgettable evening .

10

Rachel

Feb 2, 2026

·

Stayed 1 night

Great room. Great staff. Amazing breakfast!

10

Johann

Sep 28, 2022

·

Stayed 2 nights

Top 5 Sterne Hotel in,bester Lage direkt beim Kölner Dom! Besonders zu empfehlen das Restaurant Taku, super lecker :) Fazit alles Top auch mit kleiner Baustelle!

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10

Cigdem

Jul 1, 2023

·

Stayed 3 nights

We loved our time at this hotel. Everybody was so very nice and welcoming. The hotel was immaculate. The breakfast buffet was superb, with delicious fresh foods and many options, including a full vegan buffet. The servers were very attentive and friendly. It was the best stay we had in Europe.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $639
8 $334	9 $354	10 $399	11 $400	12 $331	13 $314	14 $444
15 $319	16 $561	17 $473	18 $489	19 $485	20 $528	21 $606
22 $532	23 $458	24 $548	25 $551	26 $546	27 $643	28 $648
29 $658	30 $592

Su	Mo	Tu	We	Th	Fr	Sa
		1 $552	2 $603	3 $520	4 $783	5 $711
6 $570	7 $608	8 $624	9 $643	10 $670	11 $531	12 $613
13 $540	14 $445	15 $500	16 $526	17 $522	18 $612	19 $1,086
20 $390	21 $409	22 $388	23 $383	24 $371	25 $371	26 $347
27 $301	28 $318	29 $295	30 $293	31 $576

Excelsior Hotel Ernst am Dom

Prices for Excelsior Hotel Ernst am Dom

Monthly average prices

About this property

Location

Room options

Suite

Junior Suite

Deluxe Room

Classic Double Room

Executive Suite

Classic Single Room

Suite (Excelsior)

Suite (Cathedral View)

Deluxe Room (Grand)

Superior Room (Grand)

Guest reviews of Excelsior Hotel Ernst am Dom

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Excelsior Hotel Ernst am Dom

Prices for upcoming dates