Name: Tru By Hilton Cartersville, GA
Address: 25 Overlook Parkway, Cartersville, Georgia, United States of America, Cartersville, Georgia, US
Price range: $121–$258 per night
Rating: 8.73

What guests think

Across many reviews of Tru By Hilton Cartersville, GA, guests consistently praise the friendly staff, generally clean, modern spaces, and convenient location near I-75, while noting budget-style rooms with minimal storage and a simple, social lobby.

Breakfast feedback is mixed: some call it good or sufficient, but several report limited choices, poor restocking, and broken equipment like the toaster. Rooms are modern but basic, with comfortable beds; common complaints include small size and minimal storage, limited or malfunctioning TV channels, and occasional noise from thin walls. A few operational and maintenance issues recur, including intermittent key card problems, housekeeping misses, and uneven upkeep of facilities such as the gym, pool, and ice machine. Best suited to short, budget-minded stays where simplicity matters more than extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern common areas with a social lobby and pool table, plus a pool, gym, laundry, and parking. Upkeep and availability are inconsistent, with reports of a closed or green-tinged pool, a dirty gym, a broken ice machine, and occasional parking constraints.

Related guest reviews

10

Randy

Apr 19, 2023

·

Stayed 1 night

The stay was great and relaxing. The hotel was very clean and comfortable. All the staff was great. We would like to give Gabby (Gabrielle) recognition, she went out of her way to help us, I left my phone charger and she let me use her personal charger. Thanks very much.

8

Isaid

May 31, 2024

·

Stayed 2 nights

Overall the property was great, staff was great as well! Only thing I did not like is that there wasn’t enough parking on property, I had to park all on the grass and others going down the road! It will be my go to spot from now on, I sure would hate if the grass ruins due to parking, so maybe invest in more parking lot room!

10

Tyler

Jun 9, 2023

·

Stayed 2 nights

We stayed here for a baseball tournament. Very Safe and very clean. Convenient location to restaurants and shopping. Great laundry facility! Great breakfast and most friendly and accommodating staff. Wish I had this hotel for every tournament!

6

Katie

Jun 24, 2025

·

Stayed 6 nights

The laundry wasn’t working which is an issue when you’re there for a week playing baseball. The workout room was filthy. Had a nice expensive Peloton bike that couldn’t be used because the pedals had to have clip in shoes. The other pedals were broke and in a drawer. They never had workout towels or anything to wipe down the equipment. I wiped mine down before working out and it was filled with dust like it had never been cleaned. The pool had a greenish tint to it.

10

Richard

Oct 20, 2025

·

Stayed 1 night

Clean room, friendly staff. Pool tables were a nice touch

10

Miles

Sep 19, 2025

·

Stayed 4 nights

Nice interior, plenty of parking, nice/interesting view, convenient location, friendly staff, powerful air conditioning!

10

Janet

Sep 2, 2025

·

Stayed 1 night

This is first motel that I have visited that has a pool table along with the normal gym and pool very friendly staff

6

Gretchen

Apr 22, 2024

·

Stayed 1 night

Room was good. The only Icemaker was broken the whole three days we stayed which was really disappointing especially since the fridge didnt seem to cool anything down.

10

Lori

Apr 20, 2025

·

Stayed 2 nights

Great place: Clean, modern, convenient location & friendly staff. However there is no place in the room to put your suitcase. No surface is big enough and no drawers to unpack it in and no closet. We got a king room just for reference. Also the pool was closed this weekend but had been open the weekend before. It has a great social lobby, great breakfast and pet area!

10

Brandi R

Oct 12, 2024

·

Stayed 1 night

Super great location, very pet friendly, awesome breakfast, friendly staff, clean rooms

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but cleanliness is inconsistent. Reports include sticky floors or furniture, hair in bedding, empty or moldy soap dispensers, bugs (ladybugs) in rooms, and overflowing trash.

Related guest reviews

8

Julie

Nov 11, 2025

·

Stayed 1 night

, courteous, friendly staff No tissues Sticky night table

10

Igor

Nov 10, 2025

·

Stayed 1 night

Friendly staff, clean room.

8

Jennifer

Feb 11, 2024

·

Stayed 2 nights

Desk staff were attentive and helpful. Check in and out was easy. 10-15 ladybugs in room that I asked to be removed and were still there the whole stay.

10

Loren and Jacquelyn

Jun 12, 2025

·

Stayed 1 night

Friendly staff, nice breakfast, and clean rooms and lobby.

10

Johnny

Oct 27, 2025

·

Stayed 1 night

Clean Rooms, Clean Lobby, Nice location off Exit.

8

Mance

Dec 6, 2022

·

Stayed 19,330 nights

Too many lady bugs in the rooms. Had to switch rooms three times , once for the bed not being clean. We stayed two nights. However our overall opinion of the hotel is good.

4

Kenneth

Dec 18, 2024

·

Stayed 1 night

Hair in the beds , not clean sheets

6

Charles

Feb 17, 2025

·

Stayed 3 nights

Check in was horrendous due to the person being on duty at checkin. Long story No bars of soap in rooms .. it’s tubes of body wash or nothing. Of course, our tube was empty. Removed empty tube to discover the inside of tube holder was solid mold. They should sanitize when replacing tubes.

6

Crystal

Jul 7, 2025

·

Stayed 1 night

Not the cleanest hotel. The floors in our room were very sticky. The lobby was full of people being loud after 11. Every trash can outside, near the pool, near the elevators and in the lobby were overflowing with trash falling out on the floor. I went outside to load my car this morning and either my room key wouldn’t open the door near the pool or it was broken. I had to walk all the way around. Beds were worn out and pillows very flat. Not impressed by this location.

6

Valentina

Aug 1, 2023

·

Stayed 1 night

The hotel was good, newly remodelled, the staff was very nice. The rooms weren’t clean, I changed 2 rooms, one had dirty floor and the other had bread crumbs on the shelves and dirty towel left in shower. The other parts of the hotel were clean and good.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern but basic, with comfortable beds and a minimal, storage-light layout. Downsides include small size, limited or malfunctioning TV channels, and occasional noise from thin walls; some rooms offer hilltop views.

Related guest reviews

10

Mindy

Dec 31, 2022

·

Stayed 1 night

The walls are definitely not sound proof, the people staying up above us were up all night making noice, so we were awake all night also. Not happy about that!!

10

Helena

Feb 7, 2024

·

Stayed 1 night

Staff friendly, especially Kewanda. Bed and shower very good. No coffee in room. Fridge very small. Room small; no drawers.

8

Mary

Aug 3, 2025

·

Stayed 2 nights

Overall stay was pretty decent. The only problem was, the stations for your tv was not working properly. Only had three channels to watch and some times those channels weren’t working properly.

6

Tyler

Apr 4, 2024

·

Stayed 1 night

Very basic small rooms. Fridge was stinky in and around it. Dusty and crumby in the corners. Overall pleasant place

8

Rebecca

Aug 28, 2025

·

Stayed 1 night

Staff was very kind and friendly. Room was clean. Wonderful breakfast. Only complaint is the TV would turn on, but then wouldn’t change channels or turn off - I had to unplug it. Wasn’t a big deal, though.

6

Pamela

Jun 28, 2024

·

Stayed 1 night

The concept for this hotel is a bit youthful, with colorful appointments and fake wood. Sometimes it is cute, and sometimes not. We had a mini fridge in our king "suite" and there were plenty of USB ports. The hotel wifi worked just fine. The room was on the small side, and the view down was the smallish swimming pool or look up and see an embankment. However, it was very quiet, and as there were a number of teens (travel ball, I believe) I was pleasantly surprised. There was a lot of trash outside the elevator in the morning, because all of the cans in the rooms are tiny, and folks had brought their take out leavings as far as the elevator and dumped it. Yuck! Breakfast was adequate for one morning, but if I had stayed longer, I would probably have gone out. The location is convenient, but the cheap furnishings probably won't hold up for the long haul. Our booking was last minute, so I paid more than it was worth, but the overall experience was okay.

10

Jennifer

Apr 23, 2025

·

Stayed 1 night

Loved the views

6

Brenda

Dec 9, 2025

·

Stayed 4 nights

Breakfast was limited. Toaster never toasted only heated, breads hedged towards stale because the doors to bread holder didn’t close properly. Don’t head down at 8:45am if breakfast ends at 9 because nothing is restocked. The rooms felt more dormitory style than hotel. It is definitely a bare minimum hotel. However, I did appreciate the number of outlets that were in the room. If you’re looking to just chill out in the room after a long day, bring a book because the tv channel selection is very limited. Half of them say that particular channel is off line. Did the hotel serve its purpose? Yes Would I stay at a Tru hotel again? Probably not I will say that the bed was extremely comfortable and there were sufficient towels available. They do offer shampoo and conditioner and body wash (which had a very pleasant scent)

10

Lori

Apr 20, 2025

·

Stayed 2 nights

Great place: Clean, modern, convenient location & friendly staff. However there is no place in the room to put your suitcase. No surface is big enough and no drawers to unpack it in and no closet. We got a king room just for reference. Also the pool was closed this weekend but had been open the weekend before. It has a great social lobby, great breakfast and pet area!

8

Voguns

Dec 21, 2024

·

Stayed 2 nights

It sits on top of a hill, which makes it easier to see upon arrival. Front desk attendant was friendly and polite, and the whole check in process went fairly smooth. When I went inside my room it was very spacious and comfortable. My only issue was the bathroom. Not enough towels, and there was no napkins available. Breakfast was served just it mentioned , but if one’s expected a whole bunch of varieties that’s not it. Plenty of parking spaces available , and property was very cleaned .Overall this is not a bad place to visit.

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AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly and helpful, with staff often praised by name. Some guests, however, encountered absent or unresponsive front desk staff, unprofessional check-in, or limited help with reservation and in-stay issues.

Related guest reviews

10

Terri

Apr 14, 2023

·

Stayed 1 night

Room and dining area clean and well kept. Beds were very comfortable. Staff, especially Jessica, very helpful with a check-in problem related to my Expedia reservation.

8

Ramesh

Aug 23, 2025

·

Stayed 4 nights

I booked thru Expedia , flight delayed and checked in day after. Staff did NOT help me with my situation. When I spoke to staff after flight delay they assured me that I can come in next day, but when k actually got there, literally zero help from staff.

2

Tammy

Dec 5, 2024

·

Stayed 1 night

Front desk ignored me until I said I would sit down until they were ready. Room I booked had damage ADA accessible, no window shades so they tried to make me take a non ADA room. Took room without window shades as I was exhausted. Had my dog, both your listing and Hilton said pet friendly with nothing about additional fee for pet. They wanted to charge me pet fee in addition to damaged room. Someone ran around all night in floor above making constant noise. Everytime I went through lobby, no attendant at front desk.

10

James

Sep 8, 2023

·

Stayed 1 night

The hotel is very nice and the staff is very helpful and professional.

10

Deborah

Sep 14, 2024

·

Stayed 1 night

Yolanda when checking in was so welcoming. I really appreciated it!

10

Pat

Jun 19, 2025

·

Stayed 1 night

Staff was amazing and helpful. Prompt attention to problems and requests. Hotel was clean and spacious. Great stay thank you !

10

Mytesha

Sep 20, 2025

·

Stayed 1 night

The staff was so helpful

4

Zachary

Jul 8, 2023

·

Stayed 1 night

The staff member checking us in didn’t seem to know what he was doing. We didn’t receive our Hilton Honors points.And he checked his cell phone several times while he was checking us in. Unprofessional

4

Alexis

Dec 16, 2024

·

Stayed 1 night

No hot water and our TV didn’t work. There was also insufficient breakfast to accommodate all of the guests. When I called to ask about the water and TV, the front desk worker said there was nothing that could be done and hung up on me. Very clean, but not a great experience overall.

6

Nina

Aug 14, 2025

·

Stayed 4 nights

I arrived very late at night am no one was at the desk. I walked around for about 5 minutes seeking someone to help me. I

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AI-generated summary based on recent guest reviews

Location

Conveniently just off I-75 and close to restaurants, shopping, and fuel; many note a generally quiet setting with hilltop views. Suits overnight stops and local events.

Related guest reviews

10

Keith

Jan 30, 2024

·

Stayed 1 night

Great new property just off the interstate outside of Cartersville. Easy to get in and out but a very short distance from anything you need!

10

Russell

Feb 22, 2023

·

Stayed 1 night

Very close to interstate and not far from restaurants, shopping, and fuel.

10

Karen

Apr 13, 2023

·

Stayed 2 nights

Awesome location. Staff friendly and helpful. Super clean (thought it was newly built but is 2 years old). 1.7 miles to all retail shops yet Hotel is in the woods.

10

Johnny

Oct 27, 2025

·

Stayed 1 night

Clean Rooms, Clean Lobby, Nice location off Exit.

10

David

Oct 8, 2023

·

Stayed 3 nights

Enjoyed my stay at this new property. I came for a golf tournament and the location was perfect. There are so many good dining choices within 5-6 minutes from this property. Will be staying again.

8

Jorel

Jul 30, 2023

·

Stayed 1 night

Clean location and close to stores.

10

Eric

Feb 8, 2023

·

Stayed 1 night

It was a nice stay. The area was quiet and close to dining. Room was clean and neat.

10

Miles

Sep 19, 2025

·

Stayed 4 nights

Nice interior, plenty of parking, nice/interesting view, convenient location, friendly staff, powerful air conditioning!

10

Hillary

Feb 17, 2024

·

Stayed 1 night

Super clean and large room. Convenient to shopping and restaurant options.

10

Judith

Jul 28, 2025

·

Stayed 1 night

Quiet and a great location. Right off the highway

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included but highly inconsistent. While several guests enjoyed it, many cite limited selection, poor restocking, short hours, and broken items like the toaster.

Related guest reviews

6

Elaine

Feb 1, 2025

·

Stayed 1 night

The breakfast buffet had no selections. Toaster didn’t work properly Hot water for tea wasn’t hot.

4

Patrick

Feb 25, 2025

·

Stayed 1 night

This is the worst breakfast ever, you shouldn’t even offer breakfast if you can’t offer anything decent.

10

larry

Oct 6, 2025

·

Stayed 1 night

First stay at TRU and was very impressed. Modern with some quirky ideas! Breakfast bar was great. Staff exceptiomal

8

Jack

Sep 23, 2024

·

Stayed 2 nights

Nice property, very clean, and comfortable beds. The breakfast leaves a lot to be desired.

10

Loren and Jacquelyn

Jun 12, 2025

·

Stayed 1 night

Friendly staff, nice breakfast, and clean rooms and lobby.

10

Paul

Sep 27, 2025

·

Stayed 2 nights

Quiet; my room was near the elevators and I thought I thought it would be noisy, but it was relatively quiet. Clean rooms, great showers. Very nice complimentary breakfast. The only small issue, which didn’t affect me, was that the key card generator was down, so it was a technology issue

8

Igor

Dec 26, 2025

·

Stayed 1 night

Room was ok, breakfast was awful

8

Sheena

Dec 1, 2025

·

Stayed 5 nights

Good location and staff was very friendly. Buffet Breakfast could use some work, each day options were out and the buffet had only been open for 40 plus minutes. The attendant did not refill often and I had to ask about refills on juice, pancake mix, muffins and biscuits on 4 of the 5 days we were there.

6

Brenda

Dec 9, 2025

·

Stayed 4 nights

Breakfast was limited. Toaster never toasted only heated, breads hedged towards stale because the doors to bread holder didn’t close properly. Don’t head down at 8:45am if breakfast ends at 9 because nothing is restocked. The rooms felt more dormitory style than hotel. It is definitely a bare minimum hotel. However, I did appreciate the number of outlets that were in the room. If you’re looking to just chill out in the room after a long day, bring a book because the tv channel selection is very limited. Half of them say that particular channel is off line. Did the hotel serve its purpose? Yes Would I stay at a Tru hotel again? Probably not I will say that the bed was extremely comfortable and there were sufficient towels available. They do offer shampoo and conditioner and body wash (which had a very pleasant scent)

10

Brandi R

Oct 12, 2024

·

Stayed 1 night

Super great location, very pet friendly, awesome breakfast, friendly staff, clean rooms

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AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$108
March	$132
April	$132
May	$144
June	$172
July	$171
August	$126
September	$119
October	$118
November	$117
December	$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $138	10 $138	11 $232	12 $156
13 $121	14 $161	15 $142	16 $142	17 $145	18 $205	19 $155
20 $121	21 $121	22 $121	23 $121	24 $121	25 $188	26 $258
27 $124	28 $140	29 $140	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $178	3
4 $121	5 $142	6 $144	7 $144	8 $145	9 $205	10 $209
11 $123	12 $121	13 $136	14 $126	15 $141	16 $206	17 $214
18 $122	19 $141	20 $147	21 $145	22 $143	23 $230	24 $229
25 $125	26 $148	27 $161	28 $148	29 $146	30 $212	31 $229

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Monthly average prices

About this property

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