Aluna Resort Tulum
From
US$ 173
/ noite
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From
US$ 173
/ noite
Sobre esta propriedade
Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas e uma academia aberta 24 horas. Este hotel oferece c...
Comodidades
Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas e uma academia aberta 24 horas. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e serviço de babá (sobretaxa).
Comodidades
As comodidades presentes incluem um business center 24 horas, balcão de recepção 24 horas e armazenamento para bagagem. Estacionamento grátis com manobrista está disponível no local.
Jantar
Saboreie uma especialidade em um dos 2 restaurantes neste hotel ou hospede-se no local e aproveite o serviço de quarto (horário limitado). Relaxe com uma bebida refrescante em um bar ao lado da piscina ou em um dos 2 bares/lounges. Há café da manhã (buffet) disponível diariamente, entre 7h30 e 11h30, mediante uma taxa.
Quartos
Sinta-se em casa em um de nossos 78 quartos com ar-condicionado e smart TVs. Sua cama apresenta edredons de pluma e roupas de cama premium. A propriedade oferece Wi-Fi de cortesia para navegar na web. Banheiros possuem produtos de toalete de cortesia e roupões de banho.
Localização
Com excelente localização no coração de Tulum, Aluna Resort Tulum fica a 3 minutos de carro de Parque Nacional de Tulum e a 6 minutos de Gran Cenote. Este hotel de luxo fica a 5,3 km de Playa Paraíso e a 5,4 km de Ruínas Maias de Tulum.
Lugares próximos
Parque Jaguar(0.2 milhas)
Centro de Estilo de Vida Hunab(0.2 milhas)
Entrada do Parque Jaguar(1.2 milhas)
Parque Nacional de Tulum(1.3 milhas)
Mirante Jaguar Tulum(1.3 milhas)
Parque Dos Aguas(1.4 milhas)
Hospital de Tulum(1.7 milhas)
Torre de Tulum(1.8 milhas)
SFER IK(1.8 milhas)
Cenote Calavera(2 milhas)
Praia Ruinas(2.2 milhas)
Praia pública Las Palmas(2.2 milhas)
Ruínas Maias de Tulum(2.3 milhas)
Templo dos Afrescos(2.4 milhas)
Casa do Cenote(2.5 milhas)
Aeroporto Int. Tulum (TQO)(27.2 milhas)
Aeroporto Internacional de Cancún (CUN)(74.5 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo
Localização
Poligono 04 Fraccion 05 Lote 04 S/N, Zamá, Tulum, Tulum, Estado de Quintana Roo, México
Parque Jaguar (0.2 milhas)
Centro de Estilo de Vida Hunab (0.2 milhas)
Entrada do Parque Jaguar (1.2 milhas)
Parque Nacional de Tulum (1.3 milhas)
Mirante Jaguar Tulum (1.3 milhas)
Parque Dos Aguas (1.4 milhas)
Avaliações dos hóspedes sobre Aluna Resort Tulum
8.6
Fabuloso
Com base em 340 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Viajantes descrevem o Kimpton Aluna Tulum by IHG como um refúgio calmo e em estilo de selva, com quartos espaçosos e confortáveis e uma equipe excepcionalmente amigável, além de piscinas agradáveis, um happy hour diário e bicicletas gratuitas que facilitam o deslocamento entre a cidade e a praia.
Leia maisIsso foi útil?
Opinião dos hóspedes
Viajantes descrevem o Kimpton Aluna Tulum by IHG como um refúgio calmo e em estilo de selva, com quartos espaçosos e confortáveis e uma equipe excepcionalmente amigável, além de piscinas agradáveis, um happy hour diário e bicicletas gratuitas que facilitam o deslocamento entre a cidade e a praia.
A localização é tranquila, entre o centro e a praia, embora chegar à costa geralmente requeira bicicleta ou táxi, e alguns mencionam obras próximas ou estradas escuras à noite. As instalações são atraentes, mas os hóspedes mencionam repetidamente bares na piscina ou no terraço sem funcionários e algum desgaste nessas áreas. A comida e o café da manhã variam de muito bons a básicos ou caros, e alguns relatam problemas de manutenção ou limpeza, como folhas nas piscinas, cheiro de umidade ou pragas. Espere uma estadia relaxante em uma localização tranquila, longe da praia.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Os hóspedes apreciam as duas piscinas (incluindo uma no terraço), o happy hour diário e as bicicletas gratuitas. Vários mencionam bares na piscina/terraço sem funcionários e manutenção menor nas áreas da piscina ou decks.
Avaliações dos hóspedes relacionadas
10
David
3 de abr. de 2025
·
Hospedou-se por 7 noites
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jaime
18 de fev. de 2023
·
Hospedou-se por 5 noites
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
10
Thu Nga
12 de jul. de 2025
·
Hospedou-se por 4 noites
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
8
Molly
22 de mar. de 2025
·
Hospedou-se por 6 noites
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Brian
30 de dez. de 2024
·
Hospedou-se por 4 noites
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
10
Brittany
31 de jan. de 2025
·
Hospedou-se por 4 noites
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
8
Nicola
1 de fev. de 2026
·
Hospedou-se por 3 noites
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
8
T
25 de abr. de 2024
·
Hospedou-se por 3 noites
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16 de jun. de 2024
·
Hospedou-se por 6 noites
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
8
thomas
2 de jan. de 2026
·
Hospedou-se por 2 noites
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
A maioria dos comentários descreve quartos limpos e espaços bem conservados. Alguns mencionam problemas como cheiro de mofo, insetos em um quarto e folhas ao redor da piscina.
Avaliações dos hóspedes relacionadas
8
Lakiesha
11 de ago. de 2025
·
Hospedou-se por 5 noites
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
Enjoli
18 de fev. de 2025
·
Hospedou-se por 7 noites
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
10
Daniel
12 de mar. de 2025
·
Hospedou-se por 1 noite
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
10
Thu Nga
12 de jul. de 2025
·
Hospedou-se por 4 noites
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
10
Julienne
27 de jun. de 2025
·
Hospedou-se por 3 noites
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
10
Taheerah L
9 de mar. de 2023
·
Hospedou-se por 6 noites
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
6
Breneka
10 de abr. de 2025
·
Hospedou-se por 1 noite
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
8
T
25 de abr. de 2024
·
Hospedou-se por 3 noites
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16 de jun. de 2024
·
Hospedou-se por 6 noites
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
10
Kelli
12 de abr. de 2025
·
Hospedou-se por 4 noites
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são espaçosos e confortáveis, muitos com varandas ou pátios; as suítes podem incluir varandas grandes com hidromassagem e ar condicionado potente. Alguns notam ruído das áreas do terraço/bar, isolamento acústico limitado e manutenção ocasional, como chuveiros mornos.
Avaliações dos hóspedes relacionadas
8
Lakiesha
11 de ago. de 2025
·
Hospedou-se por 5 noites
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
David
3 de abr. de 2025
·
Hospedou-se por 7 noites
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jason
18 de mar. de 2025
·
Hospedou-se por 4 noites
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
10
Valene
19 de fev. de 2025
·
Hospedou-se por 2 noites
Nice hotel. Cool asthetic. Nice and spacious room.
Nice hotel. Cool asthetic. Nice and spacious room.
10
Margarita
16 de mar. de 2025
·
Hospedou-se por 2 noites
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
8
Casey
5 de fev. de 2025
·
Hospedou-se por 4 noites
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
8
Nicola
1 de fev. de 2026
·
Hospedou-se por 3 noites
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
10
Laura
11 de dez. de 2025
·
Hospedou-se por 2 noites
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Tatiana
23 de abr. de 2025
·
Hospedou-se por 3 noites
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
8
thomas
2 de jan. de 2026
·
Hospedou-se por 2 noites
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
O serviço se destaca pela simpatia, atenção e prestatividade em todos os departamentos. Os pontos negativos incluem a equipe limitada que afeta o serviço de bar, surpresas ocasionais na conta (por exemplo, taxas de resort ou encargos) e falhas isoladas na recepção.
Avaliações dos hóspedes relacionadas
10
DR JESUS A
7 de set. de 2025
·
Hospedou-se por 5 noites
Great location, super friendly staff
Great location, super friendly staff
10
Desiree
21 de ago. de 2025
·
Hospedou-se por 3 noites
The service was top-tier.
The service was top-tier.
8
Daria
6 de nov. de 2025
·
Hospedou-se por 4 noites
Louis at the front desk is the best! The staff was very helpful.
Louis at the front desk is the best! The staff was very helpful.
4
CARLOS
16 de ago. de 2024
·
Hospedou-se por 1 noite
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
10
Julienne
27 de jun. de 2025
·
Hospedou-se por 3 noites
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
6
Clifford
31 de mar. de 2024
·
Hospedou-se por 3 noites
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
2
Michelle
22 de abr. de 2023
·
Hospedou-se por 3 noites
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
10
Laura
11 de dez. de 2025
·
Hospedou-se por 2 noites
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
4
Anna Carolina
26 de abr. de 2023
·
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
8
thomas
2 de jan. de 2026
·
Hospedou-se por 2 noites
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização tranquila e arborizada, entre a cidade e a praia, com fácil acesso de bicicleta ou táxi. Vários notam a distância da praia, obras próximas ou estradas escuras à noite e cheiros ocasionais perto de uma estação de tratamento de água.
Avaliações dos hóspedes relacionadas
10
Araceli
30 de jun. de 2025
·
Hospedou-se por 5 noites
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
10
Poornima
31 de dez. de 2025
·
Hospedou-se por 5 noites
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
8
Molly
22 de mar. de 2025
·
Hospedou-se por 6 noites
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Tyler
9 de mar. de 2025
·
Hospedou-se por 4 noites
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
10
Elizabeth
18 de nov. de 2025
·
Hospedou-se por 2 noites
Convenient location, bike availabilty and super nice place!
Convenient location, bike availabilty and super nice place!
8
T
25 de abr. de 2024
·
Hospedou-se por 3 noites
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16 de jun. de 2024
·
Hospedou-se por 6 noites
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
6
Estely
9 de mar. de 2025
·
Hospedou-se por 3 noites
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
10
perle
1 de mar. de 2025
·
Hospedou-se por 5 noites
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
10
Eric
6 de ago. de 2023
·
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Muitos elogiam o restaurante e o café da manhã, além do happy hour diário. Outros acharam o buffet básico ou caro e notaram opções veganas limitadas; um relato de intoxicação alimentar.
Avaliações dos hóspedes relacionadas
2
Dorothy
3 de abr. de 2024
·
Hospedou-se por 2 noites
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
8
Carlos
4 de dez. de 2025
·
Hospedou-se por 5 noites
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
2
Xavier
31 de dez. de 2024
·
Hospedou-se por 6 noites
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
10
Candace
4 de jul. de 2025
·
Hospedou-se por 2 noites
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
10
Katherine Jean
2 de jan. de 2025
·
Hospedou-se por 5 noites
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
8
T
25 de abr. de 2024
·
Hospedou-se por 3 noites
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Laura
11 de dez. de 2025
·
Hospedou-se por 2 noites
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Kristina Maria
2 de out. de 2024
·
Hospedou-se por 3 noites
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
10
Tim
13 de abr. de 2023
·
Hospedou-se por 2 noites
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
8
thomas
2 de jan. de 2026
·
Hospedou-se por 2 noites
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Thais
4 de mar. de 2026
·
Hospedou-se por 4 noites
Muito bom, mas não justifica alto valor, consideration que Tulum costume ser tufo muito cargo mesmo…
Muito bom, mas não justifica alto valor, consideration que Tulum costume ser tufo muito cargo mesmo…
10
Douglas
27 de set. de 2025
·
Hospedou-se por 6 noites
Super indico !!! Que Hostel bacana ! As pessoas possuem uma vibe bem bacana ! Várias programas e atividades ! Bebidas bem feitas , coffee gostoso e feito na hora, bem localizado e teve aula de salsa .
Super indico !!! Que Hostel bacana ! As pessoas possuem uma vibe bem bacana ! Várias programas e atividades ! Bebidas bem feitas , coffee gostoso e feito na hora, bem localizado e teve aula de salsa .
10
Tatiana
23 de abr. de 2025
·
Hospedou-se por 3 noites
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
8
Edu
13 de jan. de 2025
·
Hospedou-se por 3 noites
Hotel novo, boa estrutura, bem localizado, ótima comida, quarto espaçoso, cama confortável, banheiro ok e chuveiro com água quente. Local silencioso. Rooftop com piscina e vista, bem confortável também. O que pecou é o atendimento frio do checkin. Os mexicanos não sabem encantar, não houve um welcome drink, nem um tour de apresentação do hotel. Falta treinamento do pessoal, apesar que muitos garçons foram educados e prestativos.
Hotel novo, boa estrutura, bem localizado, ótima comida, quarto espaçoso, cama confortável, banheiro ok e chuveiro com água quente. Local silencioso. Rooftop com piscina e vista, bem confortável também. O que pecou é o atendimento frio do checkin. Os mexicanos não sabem encantar, não houve um welcome drink, nem um tour de apresentação do hotel. Falta treinamento do pessoal, apesar que muitos garçons foram educados e prestativos.
10
liandra
31 de ago. de 2023
·
Hospedou-se por 3 noites
Minha experiência com o hotel foi maravilhosa!! O hotel é lindo, limpo, bem localizado!! O café da manhã era delicioso e todos os funcionários muito atenciosos, educados e prestativos! Voltarei certamente para o mesmo hotel!!
Minha experiência com o hotel foi maravilhosa!! O hotel é lindo, limpo, bem localizado!! O café da manhã era delicioso e todos os funcionários muito atenciosos, educados e prestativos! Voltarei certamente para o mesmo hotel!!
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 12:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-19: 135.62640104141235USD
- 2026-09-20: 131.00999900283813USD
- 2026-09-21: 135.62640104141235USD
- 2026-09-22: 135.62640104141235USD
- 2026-09-23: 135.62640104141235USD
- 2026-09-24: 139.17960834732054USD
- 2026-09-25: 136.0853788795471USD
- 2026-09-26: 135.62640104141235USD
- 2026-09-27: 135.62640104141235USD
- 2026-09-28: 135.62640104141235USD
- 2026-09-29: 160.431478565979USD
- 2026-09-30: 135.68040152511597USD
- 2026-10-01: 135.68040152511597USD
- 2026-10-02: 160.0028552001953USD
- 2026-10-03: 139.17960834732054USD
- 2026-10-04: 160.5100533859253USD
- 2026-10-05: 136.92240389251708USD
- 2026-10-06: 160.2999892272949USD
- 2026-10-07: 160.51719973602295USD
- 2026-10-08: 139.92480801620482USD
- 2026-10-09: 165.92491992340086USD
- 2026-10-10: 142.63117283554075USD
- 2026-10-11: 166.07000133972167USD
- 2026-10-12: 165.92491992340086USD
- 2026-10-13: 142.63117283554075USD
- 2026-10-14: 136.92240389251708USD
- 2026-10-15: 136.29614366073608USD
- 2026-10-16: 165.92491992340086USD
- 2026-10-17: 165.92491992340086USD
- 2026-10-18: 165.92491992340086USD
- 2026-10-19: 165.92491992340086USD
- 2026-10-20: 185.3698582901001USD
- 2026-10-21: 185.3698582901001USD
- 2026-10-22: 185.3698582901001USD
- 2026-10-23: 136.18799381103514USD
- 2026-10-24: 185.3698582901001USD
- 2026-10-25: 185.3698582901001USD
- 2026-10-26: 185.3698582901001USD
- 2026-10-27: 185.3698582901001USD
- 2026-10-28: 195.9644624343872USD
- 2026-10-29: 195.9644624343872USD
- 2026-10-30: 136.18799381103514USD
- 2026-10-31: 185.3698582901001USD
- 2026-11-01: 185.3698582901001USD
- 2026-11-02: 185.3698582901001USD
- 2026-11-03: 185.3698582901001USD
- 2026-11-04: 185.3698582901001USD
- 2026-11-05: 201.94306739807126USD
- 2026-11-06: 201.94306739807126USD
- 2026-11-07: 201.94306739807126USD
- 2026-11-08: 147.39173672332763USD
- 2026-11-09: 201.94306739807126USD
- 2026-11-10: 148.42322828521728USD
- 2026-11-11: 198.41911108398435USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: 202.11999210968017USD
- 2026-11-18: NO DATA
- 2026-11-19: 147.2687949798584USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- A acomodação afirma que segue as orientações de limpeza e higienização indicadas por Clean Promise (IHG).
- As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.
- É necessário reservar os seguintes serviços: tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação da reserva.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).
- Taxa de café da manhã com buffet: MXN 390 para adultos e MXN 195 para crianças
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo
Serviços
Centro de negócios
Balcão de turismo
Serviços domésticos
Instalações para jantares/Eventos
Cofre
Caixa eletrônico
Aluguel de bicicletas
Armazenamento de bagagem
Área de fumantes
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Jardim
Passeio de bicicleta
Piscina externa
Bicycle Tour Information
Mobiliário de área externa
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Massagem
Spa e centro de bem-estar
Tratamentos corporais
Tratamentos faciais
Bar junto à piscina
Almoços embalados
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Estacionamento
Estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi grátis