Name: Sensira Resort & Spa Riviera Maya All Inclusive
Address: Carretera Cancún - Tulúm, 01 Bahía Petempich km 27.5, Puerto Morelos, Bundesstaat Quintana Roo, Mexiko, Puerto Morelos, Bundesstaat Quintana Roo, MX
Price range: 219 $–248 $ per night
Rating: 8.43

Was Gäste sagen

Im Sensira Resort & Spa Riviera Maya All Inclusive heben Reisende hervor, dass es sich um einen sehr familienorientierten Aufenthalt mit viel für Kinder (Zipline, Trampolinpark, Shows) handelt und das Personal im Allgemeinen freundlich ist, während die Essensqualität gemischt ist und gelegentlicher Personalmangel zu langsamem Service führt.

Die Zimmer sind modern und komfortabel, viele mit Meerblick, aber einige Gäste berichten von Wartungsproblemen, Lärm oder schwacher Klimaanlage. Die Einrichtungen beeindrucken Familien, obwohl Whirlpools, Plätze oder Kinderbereiche manchmal geschlossen sind, der Schatten und die Liegestühle begrenzt sind und die Swim-up-Bar oder der Club möglicherweise nicht geöffnet ist. Die abgelegene Lage und die häufigen Sargassum-Algen machen den Strand schwer genießbar, daher findet die meiste Entspannung rund um die Pools statt. Eignet sich besser für Familien als für Strandurlauber.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Mehrere Pools, ein Kinderwasserbereich, eine Zipline, ein Trampolinpark und tägliche Unterhaltung erhalten Lob. Wiederkehrende Mängel sind nicht beheizte Whirlpools, geschlossene Plätze oder Kinderbereiche wegen Wartungsarbeiten, eine nicht funktionierende Swim-up-Bar/Club sowie begrenzter Schatten oder Liegestühle.

Reinigung

Viele Gäste beschreiben die Zimmer und Gemeinschaftsbereiche als sauber oder makellos. Einige berichten von Versäumnissen wie fehlender Reinigungskraft, schmutzigen oder trüben Pools und gelegentlichem Unordnung in Kinderbereichen oder Fluren.

Zimmer

Die Zimmer sind modern, geräumig und komfortabel, mit vielen Zimmern mit Meerblick und beliebten Amber-/Ruby-Suiten. Einige Gäste erwähnen Wartungsprobleme, laute Bereiche, schwache Klimaanlage oder offene Duschdesigns, und einige Zimmer haben nicht den erwarteten Ausblick.

Dienstleistung

Das Personal wird häufig als freundlich, aufmerksam und hilfsbereit gelobt, insbesondere Butlers und das Restaurantteam. Personalmangel und Missverständnisse treten gelegentlich auf, was zu langsamen Restaurants und gelegentlichen Problemen beim Check-in oder bei Reservierungen führt.

Standort

Abgelegene Lage in der Nähe des Flughafens, aber über eine sehr holprige Zufahrtsstraße erreichbar, mit wenig fußläufig erreichbarer Umgebung. Der Strand hat oft starke Sargassum-Algen und Gerüche, daher bevorzugen viele Gäste Poolzeit gegenüber dem Ozean.

Gastronomie

Das gastronomische Angebot ist gemischt: Das Steakhouse erhält das meiste Lob, während das Buffet und andere Lokale repetitiv wirken können und es gelegentlich zu Schließungen kommt. Spätabendliche Optionen sind begrenzt und der Zimmerservice ist mit einer Gebühr verbunden und kann langsam sein.

Ähnliche Gästebewertungen

10

Diana

27. Juli 2025

·

Aufenthalt am 4 Nächte

We enjoyed our stay. Beds were firm but comfortable. Tons of storage. The resort food breakfast buffet was good, the fish tacos, chicken tenders, and guacamole at the pool side cafe were so good. Most dinners were eaten at the steak house because we didn’t hear great things about the Italian place. We did eat the Mexican restaurant one night but due to difficult service that night, we didn’t return. We did partake in some adult beverages and it seemed like the liquor was watered down so… In saying all that, we would return. It is definitely family friendly and felt safe to let our teenagers run around.

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8

Brenda Iliana Toscano

16. Juli 2025

·

Aufenthalt am 6 Nächte

I like all of the amenities the hotel had to offer. A great place to stay if you have children. My son loved the zip line, pools and the mini golf. The a la carte restaurants were great, but the buffet could have a little better variety. Overall a great experience, I would stay there again

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10

Rashelle

22. Feb. 2025

·

Aufenthalt am 3 Nächte

I took my daughter here for her 16 birthday and it was soo good its was a bit quiet in the weekdays but on the weekends there was some entertainment which was all family oriented. The food was good. The steakhouse restaurant was excellent my server name was Anna and let me tell you she was amazing it was Valentine’s Day and she was busy but she made us feel special. I would definitely recommend this hotel and would go back.

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8

Jennifer

31. Juli 2025

·

Aufenthalt am 7 Nächte

Family of 3, with child aged 3 This was our first time at an all-inclusive and Sensira is not too huge nor too small. We generally enjoyed our time and would recommend for families with kids over age 5. Pros: Staff are so friendly. Eva from the buffet restaurant on the main floor was by far the friendliest and kindest server we have met. Thank you for being so attentive! Food is delicious. You must try the steakhouse Rodeo Grill. The fillet mignion is wonderful. As a foodie, I approve of several dishes between the three restaurants they have. Pools. There are various pools and we liked how they hosted activities every afternoon. There is a kiddie area although supervision is a must. Cleanliness. We felt the rooms were cleaned with utmost care and mopped each day. Cons: Not enough umbrellas by the pools. We had to shift from chair to chair throughout the day to cool off. Our friend had to wake up around 6:30 each day to secure the seats. For 14 chairs, there were 4 umbrellas. Not enough activities for kids under 5… height requirements don’t allow for younger kids to do much. The trampoline area is a danger zone, with bigger kids running around while smaller kids are just trying to stay in their zone/area. I saw 2 kids walking out crying because they got hurt inside. Overall, the food was really good and we enjoyed our stay but there should be some changes to the umbrella situation and kids areas.

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4

Carla

23. Mai 2025

·

Aufenthalt am 6 Nächte

The food options and food itself was terrible. The buffet is only open for breakfast, with limited options, opened late every day (7:10am/7:15am is not 7am), and the majority of the workers hate their jobs and act like it. The baby high chairs and trays are dirty, and when brought to staff's attention, they are irritated that they need to bring a new one. The water served at the table is not filtered and made everyone sick during the trip. The rest of the meals is a game of 'who is open', as the restaurants are random in what is open. Sometimes one restaurant, sometimes only the Beach Grill. Dinner is a the worst for sure. There are only two restaurants open, one of which declines people without a reservation (Steak), but then there is only one other option. The Italian place needs a new Chef who understands recipe development. When you stay for 7 nights and 4 dinners are at 1 restaurant and 3 dinners are at another restaurant, it gets repetitive. This would never happen even at one's own home or eating at only two restaurants for dinner for a whole week. Had we known the food situation prior to booking, we would not have stayed here. Also, the staff in every area except the Cafe and the Kids Activities, are terrible. They do not give good service, their moto is "tip me for any attention" instead of "I will give great service and you will give me a tip for it". The staff are too obvious about their hunger for tips. Either they are poorly paid, or they all have bad attitudes.

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6

Steffani

7. Mai 2025

·

Aufenthalt am 3 Nächte

We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is generally good. We found the buffet the best, whether for breakfast or lunch in which there were always lots of options and several custom stations such as omelets, enchiladas, grilled seafood and more. - The Mexican restaurant was good although a somewhat limited menu compared to what we expected from a Mexican resort. The only traditional Mexican fare on the menu were tacos as an appetizer and an enchilada as a main course. Everything else was different type of gourmet creations seemingly catered more towards standard non-cultural foods. No reservations required for the Mexican restaurant. - The Italian restaurant was enjoyable with a self serve appetizer bar containing items such as bruschetta, a few different pastas and a seafood dish. Although the Italian restaurant did have traditional options it appears the chef may not be as well tuned into the cuisine as the chicken parmigiana had hardly no sauce on the pasta and the chicken was simply breaded with some Parmesan cheese on top. Same with the shrimp parmigiana, simple breaded shrimp with Parmesan cheese sprinkled on top, on a bed of couscous. Unfortunately lacking flavor. The highlight of our Italian dinner was the tiramisu dessert. While we found many of the desserts to be pre-

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6

Isaias

1. Okt. 2025

·

Aufenthalt am 3 Nächte

Lo Bueno Las instalaciones del hotel son impresionantes. Todo muy limpio, habitaciones muy cómodas… Muchas atracciones y entretenimiento para niños. Las bebidas del bar son muy buenas!!! Lo Malo La Comida del buffet es muy poco variada y no es de la mejor calidad, entiendo que era temporada baja pero deben mejorarla pues es una pena que con tan buenas instalaciones tengan una propuesta gastronómica tan limitada. Los restaurantes a la carta no impresionan, el snack de la playa fue lo único bueno en cuanto a la comida. El aguachile es excelente!!! Lo Mejor El entrenamiento y el servicio son clase aparte… EXCELENTE!!! El entrenamiento es Super!!! Especialmente el señor de animación Angel Calzada, no pude irme del hotel sin preguntarle su nombre pues realmente ANGEL ES EL ALMA DEL HOTEL!!!”” El servicio que recibimos de parte de la Señora Karina ( por si me confundí con su nombre recuerdo que ella usa lentes y tiene pelo negro) en el buffet principal en horario de desayuno y almuerzo fue uno de los mejores que hemos recibido!!!

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6

Kathryn

27. Juli 2025

·

Aufenthalt am 7 Nächte

First off I’d like to say that the butlers Marko’s and Raphael went above and beyond to try to make our stay enjoyable. They always worked out dinner reservations at the steakhouse for us and checked in throughout today, letting us know what was going on at the resort. The spa was also fantastic and my husband and I received the best massages we’ve ever had by Reyna. Barbara also was wonderful at the spa. That being said Before even entering the property, you can smell the seaweed that is built up on the beach. This is not the hotel‘s fault, but completely negatively impacted our stay. The smell was atrocious and the beach was unusable. The water was brown. This is obviously out of the hotels Control, but something you should consider if you are traveling to this resort. The pools were lovely. The rooms were lovely most staff was accommodating. I did find it odd that the bartenders took their time to greet you at each bar whether it be the main lobby or the swim up pool bar. The steakhouse was by far the best restaurant on the property. Our servers were amazing and accommodating. But you can’t eat steak every night… The buffet was limited and the offerings did not change much throughout our seven nights stay. We went to the Mexican restaurant, which was terrible. The food was not good and the service took forever. We were very disappointed. The Italian restaurant was just ok. I want to say we had the best time and can’t wait to go back but that’s just not the case.

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6

Charles

20. Nov. 2025

·

Aufenthalt am 6 Nächte

Pros: clean, comfortable beds, friendly staff, good drink options, great pool and activity for kids Cons: location, expensive to get in and out of resort literally in the middle of nowhere, ran out of food at buffet and specialty dining restaurants, everything closes early and sometimes before posted closing time, no way to get food after 11 pm except room service where the charge was $10 USD each time. The beach was underwhelming but not the resorts fault. They tried to clean everyday. Overall not a bad experience but would not come again.

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10

Vivian

15. Juli 2025

·

Aufenthalt am 3 Nächte

Amazing Stay – We Extended Our Trip! Our experience at this resort was so great, we didn’t want to leave—we actually extended our stay by another week! The resort offers excellent amenities, delicious food, and a truly relaxing atmosphere. It was everything we hoped for and more. The only drawback during our stay was that the buffet was frequently closed for lunch and dinner due to the hotel being at lower occupancy. Instead, guests were directed to dine at one of the specialty à la carte restaurants. While the specialty restaurants were high quality and the food was very well prepared, this setup presented two issues: If you're traveling with babies, the buffet tends to be a much better option—it's easier to find kid-friendly choices and without the wait and structure of table service. After a week or more at the resort, rotating through the same 2 specialty restaurants each night can get a bit repetitive, even if the food is good. Guests are still paying full price, and we believe they should have full access to all dining options, including the buffet, regardless of the hotel’s occupancy level. Closing key amenities like the buffet can diminish the guest experience, especially for families. That said, this resort truly impressed us overall, and we would absolutely return—hopefully next time with all dining options available.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	363 $
Februar	323 $
März	354 $
April	297 $
Mai	309 $
Juni	286 $
Juli	277 $
August	267 $
September	209 $
Oktober	234 $
November	286 $
Dezember	335 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $239	17 $225	18 $220	19 $220
20 $220	21 $219	22 $219	23 $219	24 $219	25 $219	26 $219
27 $219	28 $220	29 $219	30 $219

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $223	2 $223	3 $223
4 $223	5 $223	6 $223	7 $233	8 $223	9 $223	10 $223
11 $223	12 $223	13 $223	14 $223	15 $223	16 $223	17 $223
18 $223	19 $237	20 $237	21 $223	22 $223	23 $223	24 $223
25 $223	26 $223	27 $237	28 $242	29 $223	30 $223	31 $248

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