Fairfield by Marriott Inn & Suites San Francisco Airport Oyster Point Area

I am writing to express our considerable dismay regarding a persistent issue that severely disrupted our stay last night. From the time we went inside the room, the smoke alarm in our room began to emit a loud consistent beep every 33 seconds, creating an unbearable disturbance. A member of our party promptly visited the front desk to report this malfunction and request immediate assistance, hoping for a swift resolution. However, despite notifying your staff of the critical issue, no one from your team arrived to investigate or rectify the problem throughout the remainder of the night. As a direct result of this unaddressed disturbance, we were completely unable to obtain any meaningful rest. The incessant alarm noise led to a thoroughly sleepless and uncomfortable night, significantly detracting from our overall experience.

There was NO OUTDOOR POOL although description on property shows outdoor pool! I asked for toothpaste and staff at front (desk on evening shift 20th March 2026) told me to buy from mini market (no problems yet) but I saw them giving away toothpaste to other guests (different staff member).

I stayed at this hotel for a one-week vacation, and overall, it was a very pleasant experience. The staff were friendly, helpful, and accommodating. The initial room assigned to me was fine; however, the queen-size bed was too soft for my back. The next day, I spoke with the front desk and explained my situation. They were very understanding and promptly assisted me. They even allowed me to try beds in different rooms before making a selection. I was then moved to another room with two queen-size beds, and I chose one that was slightly firmer and much more comfortable for me. I am very satisfied with my stay at Fairfield by Marriott Inn & Suites San Francisco Airport Oyster Point. Thank you very much. The food was overall good; however, the scrambled eggs were a bit watery and lacked firmness. The hash browns were also too hard and dry. Aside from those items, everything else was great.

Nice place to stay near the airport. Good service, location and a nice comfortable room.

Clean, comfortable and good breakfast